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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 25 locations, listed below.

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    Customer Complaints Summary

    • 29,836 total complaints in the last 3 years.
    • 9,883 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently found a breach to my account where the email address to one of my contacts has been altered by one letter (while the contact name was unchanged). So when I sent money to the contact, the transaction was never received by the actual person. I tried to contact the person that got the money, the app says the person cannot be contacted. I contacted PayPal right away and the customer service rep agreed that it was a fraudulent transaction and helped me file for the transactions to be reversed. Only a day later, I get an email saying that PayPal has reviewed it and determined that it was a legitimate transaction and that I need to contact the person for a refund (which PayPal doesn't allow me to do). So here I am stuck in a loop and PayPal basically says, too bad, not going to help. PayPal is a digital payment processing company. They are able to execute chargeback **************** to correct issues such as this. The fact that they won't help (even though their customer service people want to), it is pure bad company practice. It is the typical, I want your money, but don't call me if something goes wrong. I am not going to lift a finger. Currently ********************************** will likely be making a change of service soon. Be aware when dealing with PayPal. They are not as good as their advertisement.

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/09/23) */ September 23, 2022 Dear ***********, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 19, 2022, my PayPal account was permanently limited out of the blue for no reason. The last transaction I made was putting my PayPal account on *********** so I could use that to pay for a *********** Plus subscription. After I got the limitation, I called PayPal Customer Service and explained my situation, to which they did not tell me the reasoning for the limitation, but told me to send a photo of my driver's license to them through email and they would use that to re-review my account. It is now almost the middle of August and I have not heard back from PayPal and my account is still permanently limited with still no explanation as to why.

      Business Response

      Date: 10/04/2022

      Business Response /* (1000, 5, 2022/09/21) */ Dear ***********, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal

    • Initial Complaint

      Date:08/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As I attempted to login to both my personal and business paypal accounts. I was unable to, as well as unable to reset my account. I have used both these account regularly within the past 24 months with no issues. All of a sudden today I was locked out. I called in to see what the issue was and was told my account was locked due to a payment that was decline 2/2021. I have since used my account with no issues and been logging in with no issues either. I have a receipt from 11/2021 that went through paypal with no issues and the agent said my last transaction was 6/21. but then said my account was locked 120 days after the 2/21 incident. I have not received any correspondence in regard to the matter (mail, email, text) I spoke with an agent, was transferred to collections, and asked for a manager 3 times. I have currently been waiting on hold to speak to a supervisor for more than an hour at this time. and ALL OF THIS FOR WHAT THEY SAY IS $15. The agent never gave me her name just agent #**** or something or another. I am PAST upset as I cannot access TWO accounts that I have been using. I need this resolved. this is extremely unprofessional for $15. I will be sure to tell other entrepreneurs not to use paypal and I should have headed the others who told me NOT to use paypal. This is unacceptable. I cant even get into my accounts to settle this since and they won't pick up my call after an hour and SEVEN minutes on hold now

      Business Response

      Date: 10/17/2022

      Business Response /* (1000, 8, 2022/09/30) */ Dear *********, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apelación de limitación de cuenta (Ref ID - *****************) Estimado equipo de PayPal. Les escribo para solicitar amablemente una revisión de la limitación permanente impuesta a mi Cuenta ****************** el dia 8 de Agosto de 2022 ya que estoy bastante seguro de que no he violado ninguna de las políticas de la empresa ya que los pagos recibidos son producto de mis servicios prestados realizando desarrollos de diseño y programación, de los cuales tengo todos los respectivos comprobantes de cumplimiento. Adjunto a este mensaje envio un documento PDF en el cual se detalla con mas precisión mi situación, (Por favor leerlo) Por supuesto, también puedo proporcionar cualquier información adicional que pueda necesitar. Pido una vez más por favor que se revisada mi cuenta porque creo que esto puede ser un error humano o del sistema. Gracias, quedando atento a nuevas noticias. Atte. ********************************* Account Limitation Appeal (Ref ID - *****************) Dear PayPal Team. I am writing to kindly request a review of the permanent limitation imposed on my Account******************* on August 8, 2022 as I am quite sure that I have not violated any of the company policies as the payments received are product of my services rendered carrying out design and programming developments, of which I have all the respective proof of compliance. Attached to this message I send a PDF document in which my situation is detailed more precisely, (Please read it) Of course, I can also provide any additional information you may need. I ask once again please review my account because I think this may be a human or system error. Thank you, staying tuned for new news. Atte. *********************************

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/09/21) */ September 21, 2022 Dear ********************************, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal Consumer Response /* (3000, 7, 2022/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dice en su respuesta por correo electronico que esta queja no esta bajo su jurisdiccion, pero tampoco redirigen mi asunto al departamento correspondiente, no recibi ninguna ayuda de su parte. You say in your email response that this complaint is not under your jurisdiction, but you don't refer my matter to the appropriate department either, I didn't get any help from yoBusiness Response /* (4000, 9, 2022/10/08) */ Dear ********************************, Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously. We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues. Sincerely, PayPal

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i sent 20 bucks for a marketing serivce ********************************************************** and its been 8 days even long then that last time i filed here someone somewhere should investigate them for money laundering and relaly bad felonous money practice it keep feeling like they only put people money one hold for more thna instant or a day so they can have 1-20 days to flip it then send it later its really bad ever since elon musk dont own it it has alot of promblems with questioning money that doesnt even belong to them they are not cops and people are working hard to feed thier family or do all kinds of cool shopping its not even about race as they do tihs to most people often so i ask *** why do you keep giving them a A rating with they barely have a C- lol

      Business Response

      Date: 10/14/2022

      Business Response /* (1000, 8, 2022/09/29) */ Dear ***********, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal advertised a $25 credit if I bought $100 ******* I did so, but did not receive a credit. I tried to contact Paypal to remedy this... but my complaint was closed without assistance. (Other than, "this isn't a billing issue").

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/09/23) */ Dear ************, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was notified by my ***************** card account that someone accessed our Paypal account and made several unauthorized cash withdrawals , starting 7 /28. Bank ********** is helping us deal with issue but we are unsuccessful in discussing this problem with Paypal. I have not used Paypal in several years and thought the account was closed. I desire complete closure of Paypal account.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/22) */ Dear *********** We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I logged into the website and just to check out the features of the website i was exploring the website and my laptop got stuck at some point, when i reloaded the website, it's said that my access has been permanently limited and there was no way out of it. I have zero balance in my account but one of my claims has been sent back because of this restriction. I have not done anything wrong, how do I get my account backand remove the permanent ban?

      Customer Answer

      Date: 08/12/2022

      8/12/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Paypal, Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      Dweep M



    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a **** sets on paypal many of times as a side business to make ends meet. My paypal account has always been in good standing. I logged onto my paypal account on 8/7/22 and said it was a permanent limited account. I called several times and was told it was do to fraud then another time bc I was underage and I sent them a copy of my driver's license on 8/7/22 to verify my age. I called and spoke to a manager who said she could appeal the limitations. She said once the last package was delivered they could release the funds and I could transferred then to my bank given my situation which the money was being used ********************************************************************************** The medication cost me 500.00 a month hence why I stated the side hustle of selling vintage toys. Now I'm being told I have to wait 180 to get the money. So now how do I get the meds? Epically after being told it would be released as a one time courtsey. Please help I'm begging as of now I'm begging people for help. The paypal address is **************************************

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 8, 2022/09/20) */ Dear *************, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 4th 2022 I redeemed 1590 PAYPAL ************ to my paypal account (***********************) for $15.90 cents. They said it would take 24 hours and if it didn't show up email email them. They now refuse to respond to my emails and stole the points they gave me to tracking my spending.

      Business Response

      Date: 11/08/2022

      Business Response /* (1000, 8, 2022/09/20) */ Dear ************, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. Sincerely, PayPal Consumer Response /* (3000, 10, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I replied to ************************** as per the email said and explained to them that I had ***** LONG before I had paypal and my paypal account under my ***** email was locked/closed so I had to make a new one and i linked it as it explained when redeeming, it's been since august 4th and still nothing is in my account and the people at paypal ***** REFUSE to answer my emails. My paypal account is [email protected] and it's alternative email linked to it is ***********************. When I sent email to ************************** I provided pictures showing I did indeed have a ***** account and it's redemption has been pending since August 4th, and on their ******** page there are tons of complaints about them doing this to people and IGNORING THEM when they ask for help. I would appreciate another call because I seriously doubt my email will be answered. Business Response /* (4000, 14, 2022/10/20) */ October 20, 2022 Ref. No: ************ Dear ************, We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by contacting PayPal's Office of Executive Escalations at ************************** Sincerely, **** PayPal Executive Escalations

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