Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 25 locations, listed below.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Paypal, Inc.

  95 Morton St New York, NY 10014-3336

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

• 

  paypal.com

  770 W. Parmer Ln Austin, TX 78729

• 

  Pay Pal/Ebay-Online Auction

  PO Box 660509 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi I have a challenge with my PayPal account i can not receive or send money due to the ban that was put on my account as i was trying to verify my account, I would be very grateful if you can kindly assist me in retrieving my PayPal account which will enable me to receive send money and make payment. Thank you

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/15) */ Dear ****** *****, I am writing on behalf of PayPal, Inc. in response to your complaint regarding a limited PayPal account. We have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, we are unable to address the concerns within the complaint. Although we were unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered. Respectfully, ****** Executive Escalations PayPal, Inc.

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th, 2022 I tried creating a PayPal account and it was permanently declined for no solid reason and I would like my account to be reinstated as I have provided all the necessary documents

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/14) */ Dear ******** *****, My name is *******. I am writing on behalf of PayPal, Inc. in response to your complaint. We have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, we are unable to address the concerns within the complaint. Although we were unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered. Very sincerely yours, ******* ****** PayPal Executive Escalations

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification on 24th May,2022 on my PayPal business account that it has been permanently limited because they noticed an activity in my account that is inconsistent with their User Agreement and they can no longer offer me PayPal services. But the account was new just a day old with no transactions. They haven't given me any further details or even told me what terms I violated. Upon checking the resolution center-go to account limitations, there are no steps for me to follow on how to lift the limitation. No communication has been made since.

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/15) */ Dear ******* *****, My name is ******, and I am reaching out to you from PayPal's Office of Executive Escalations. Your outreach to the Better Business Bureau was forwarded to me so that I can fully address your concerns. I understand how concerning it would be when the account was suspended without being given a specific reason, and preventing you from using our payment services. Kindly, allow me to further explain the situation. In order to prevent fraud and help ensure the safety of the PayPal system, PayPal routinely reviews account activity. On May 22, 2022, we carefully considered a number of factors that, when viewed together, indicated there was a high level of risk associated with your Account. Specifically, we had concerns that this account could have been created by someone other than the actual account holder. On the same day, PayPal decided to cease offering our services to you as permitted under the Restricted Activities, Holds, and Liquidated Damages section of the User Agreement. Upon your receipt of complaint, we conducted an additional review of your Account on June 15, 2022, and confirmed the limitation was placed in error. Accordingly, we removed the limitation, restoring full access to your Account at that time and notified you of this action via email. We apologize for any inconvenience this error may have caused you. We understand that account limitations are inconvenient, hence we take these type of account level actions to prevent fraud, also to safeguard PayPal users and our system. We appreciate your cooperation in helping us improve the PayPal ecosystem. I am glad that I was able to provide you with a resolution to this matter, and am grateful for the opportunity to assist you. Please feel free to contact PayPal's Office of Executive Escalations at [email protected] if you have any questions or concerns or if we can be of further assistance. Very sincerely yours, ****** PayPal Executive Escalations

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that my Paypal account was permanently limited but other than citing violations of policy on my part (which according to their list I have not infringed) I haven't received any more updates on their part. I am a small business owner and this is extremely upsetting since there are funds in there that now I cant access to.

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/13) */ Dear ********* ******** , My name is ******. I am writing on behalf of PayPal, Inc. in response to your complaint. We have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, we are unable to address the concerns within the complaint. Although we were unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered. Very sincerely yours, ****** ***** PayPal Executive Escalations

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I would like to reach resolution to permanent limitation and holding of my funds on my PayPal account (***************************). Yesterday, I received a notification that my account has been limited and that my funds were frozen, without providing any explanation. After attempting to contact their support many times, I did not receive any concrete reason/evidence why my account has been frozen, only the same scripted answers. All of my sales were made according to the acceptable use policy of the company, yet I did not receive any concrete reason why this kind of action has been made. Therefore, I would like to receive a reason and evidence for this kind of action, as well as having my account reinstated if no real agreement breach has been committed.

  Business Response

  Date: 06/27/2022

  Business Response /* (1000, 6, 2022/06/13) */ Dear***************, My name is*******. I am writing on behalf of PayPal, Inc. in response to your complaint. We have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, we are unable to address the concerns within the complaint. Although we were unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered. Very sincerely yours, ************ PayPal Executive Escalations

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/26/2022 Paypal account was hacked and charged many fraudulent charges. ************ Bank did not credit properly, they actually charged more and messed up account. No one at ********* will fix account. Finally in 4/6/2022 they credited $****** but that is not correct. In addition they are charging me $****** from provisional credit which they messed up. There were other provisional credits they did not charge, they correctly debited them back instead of billing me. Then they added so many debits you can't make heads or tails of what they did. They will not give me line by line explanation and continually say it's back in dispute or still ongoing. They are doing this on purpose so I will pay amount. I believe they owe me $****** but will not credit anything. They said Corporate will call me two times and now the third they claim someone will call me but no one does. No one cares to fix this account they just want their money and it is their fault because they over billed the fraudulent charges.

  Business Response

  Date: 07/01/2022

  Business Response /* (1000, 5, 2022/06/16) */ Case number: ******** June 16, 2022 Dear ************, My name is *******, and I am reaching out to you from PayPal's Office of Executive Escalations. Your outreach to the ********************** was forwarded to me so that I can fully address your concerns. I regret to hear your PayPal account was hacked and you have noticed multiple fraudulent charges. I understand you are not happy with the outcome of all the dispute cases. I would like to take this opportunity to further explain the details of the situation. We also apologize for any inadequacy you experienced when contacting PayPal's Customer Support. We have provided appropriate training to our representatives to improve this process for similar situations that may arise in the future. I have reviewed your PayPal account and noticed that on February 02, 2022, you disputed 8 transactions with your financial institution or credit card company with the following case ID's: ******************************************************************************************************************************************************************** Additionally, on March 17, 2022, you disputed a payment of $50.58 USD and on April 12, 2022, you disputed 2 payments for $56.93 USD and $48.57 USD. PayPal received notification that the above-mentioned chargeback cases were filed with your financial institution or credit card issuer. The chargeback was filed because you reported the Payment was unauthorized. It is important to note that when a sender of a payment files a chargeback, the card issuer, not PayPal, will determine who wins the chargeback. We can't provide additional details or updates on this claim because we don't have access to your financial institution's investigation details. PayPal's Purchase Protection Program states, "You must choose whether to pursue a dispute with PayPal under our Purchase Protection program, or to pursue the dispute with your card issuer . . . if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later." Further review shows you have also disputed the following transactions: (a) On February 24, 2022, you contacted PayPal and reported the Payment as unauthorized with the case ID: **************. This prompted us to initiate an investigation of the transaction. On February 27, 2022, your dispute case was denied. This decision was made because this transaction was not unauthorized. On March 10, 2022, you informed us the reason for filing this case has changed. You submitted your claim because you did not receive your merchandise. On March 17, 2022, the case was denied. The decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. (b) On February 24, 2022, you contacted PayPal and reported the Payment as unauthorized with the case ID: **************. This prompted us to initiate an investigation of the transaction. On February 27, 2022, your dispute case was denied. This decision was made because this transaction was not unauthorized. On March 10, 2022, you informed us the reason for filing this case has changed. You submitted your claim because you did not receive your merchandise. On March 11, 2022, we reviewed the case you filed on February 24, 2022, and have decided in your favor. We have issued a refund of $****** USD to you. (c) On February 28, 2022, you contacted PayPal and reported the Payment as unauthorized with the case ID: **************. This prompted us to initiate an investigation of the transaction. On March 03, 2022, your dispute case was denied. This decision was made because this transaction was not unauthorized. On March 13, 2022, you informed us the reason for filing this case has changed. You submitted your claim because you did not receive your merchandise. On March 14, 2022, we reviewed the case you filed on February 28, 2022, and have decided in your favor. We have issued a refund of $50.75 USD to you. (d) On March 10, 2022, we received your unauthorized activity case submission. On the same date, you cancelled the unauthorized use case ID: ************* on your PayPal account. As per your request we have closed the case. In order to prevent fraud and help ensure the safety of the PayPal system, PayPal routinely reviews account activity. On March 16, 2022, we received a report of unauthorized activity on a card linked to your PayPal account. As a result, we limited your Account as permitted under the Restricted Activities, Holds, and Liquidated Damages section of the User Agreement. We notified you of this action through email the same day and requested that you resolve Negative Balance, confirm Credit Card, confirm identity, change Password and change Security Questions. Currently, your PayPal balance is negative -$****** USD. Kindly log in to your PayPal account and add money to your account. I can see that you haven't completed all the requested information in your Resolution Center. To remove a limitation from your account, you will have to complete all the steps listed in your Resolution Center. Here's how to view the steps to resolve the limitation: (a) Go to the Resolution Center. (b) Under 'Your account access is limited,' click Go to Account Limitations. (c) Click Resolve beside each requirement. The time it takes to restore account access varies, depending on the type of issue. If you have completed the steps that we have requested in the Resolution Center, you should receive a reply email from us within 3 business days. Kindly check your email to see if we need more information from you to restore access to your account. If we request more information, kindly continue to respond promptly to speed up the resolution process. Most limitations are resolved within 5 days, however some could take longer. We also understand your complaint is regarding your PayPal Credit account, which is offered by ******************* Bank. ******************* Bank is the appropriate entity to address your Complaint. For your convenience, we have provided contact information for ******************* Bank below. PayPal Credit customer service can be contacted by phone at ************** or by mail at: ********************************** Orlando, FL 32896-5003 Although we were unable to address your specific concerns in this contact, we offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Executive Escalations at ************************** if you have any questions or concerns or if we can be of further assistance. Sincerely, ******* ********* PayPal Executive Escalations.

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal account was marked "permanently limited" because of the use of a VPN on 5/22/2022. I wasn't ever explicitly shown or told during the creation of said account, that the use of a VPN would violate my account or Terms of Service (ToS) in any way, nor was I blocked from finishing creation of said account with a VPN active. I have always had a VPN active while using PayPal in the past with no issues. I have contacted PayPal by email and phone explaining my issue and have received no resolution thus far. Ref ID - PP-L-************

  Business Response

  Date: 06/14/2022

  Consumer Response /* (2000, 6, 2022/06/02) */ My case was resolved, you can stop all proceedings. Thank you.

• Initial Complaint

  Date:05/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2022 my PayPal account was limited. This was not made known to me without me actually trying to use the account to purchase something. I contacted PayPal to see what the cause was and they claimed it was due to a "sealed court order". Knowing I didn't do anything to of caused such a thing I decided to wait to see if this would turn out to be a false positive. Recently I tried to obtain the court and case number but they said this is not available. Now what concerns me is if this is not available then how do they know the source is to be trusted? I'm sure it had to of come from a court with at least some information. If this is a legit court case then I think I have the right to know this basic information to further protect myself. I have not received any emails or mail from PayPal or court to this day. ******************************************************************************************************************************************* So all I want is PayPal to give me this information.

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/14) */ Dear ***** *******, My name is ****** with PayPal's Office of Executive Escalations. Your outreach to the Better Business Bureau was forwarded to me so that I can fully address your concerns. Your complaint is regarding a limitation that was placed on your PayPal account, which prevents you from sending, or withdrawing funds using your account. You are requesting that PayPal restores access to your account. In order to prevent fraud and help ensure the safety of the PayPal system, PayPal routinely reviews account activity. On May 13, 2022, we carefully considered a number of factors that, when viewed together, indicated there was a high level of risk associated with your PayPal account. The Restricted Activities, Holds, and Liquidated Damages section of the User Agreement states, "Under certain circumstances, in order to protect PayPal and the security and integrity of the network of buyers and sellers that use the PayPal services, PayPal may take account-level or transaction-level actions. Unless otherwise noted, if we take any of the actions described here, we'll provide you with notice of our actions, but we retain the sole discretion to take these actions." This same section of the User Agreement goes on to state, "Our decision about holds, limitations and reserves may be based on confidential criteria that are essential to our management of risk and the protection of PayPal, our customers and/or service providers. We may use proprietary fraud and risk modeling when assessing the risk associated with your PayPal account. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. You agree that we have no obligation to disclose the details of our risk management or security procedures to you." I had the opportunity to review your contacts with customer service and I am sorry to learn that you were provided with limited or no reasoning as to why your account was restricted. You have also questioned the credibility of the information relayed to you. As mentioned, our decision about holds, limitations and reserves may be based on confidential criteria that are essential to our management of risk and the protection of PayPal. We will be unable to disclose the specifics of the limitations. This decision is in accordance with the User Agreement. We're extremely sorry that are decisions are causing you an inconvenience. While we understand you may not be satisfied with this response and/or process, we have reviewed your account and this matter thoroughly and we feel that we have taken the appropriate actions or provided ample information to address your concerns. Please feel free to contact PayPal's Office of Executive Escalations at*************************** if you have any questions or concerns or if we can be of further assistance. Very sincerely yours, ****** ***** PayPal Executive Escalations Consumer Response /* (2000, 7, 2022/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:05/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal suspended my account. While it was fully new account and i have registered business in **. As per paypal policy if you have registered business in ** you can signup for account. I have all proof of documents but there is no source of communicating back with them to explain and give them all my documents. Its totally one sided business and they can't care about customer satisfaction or questions. Please resolve my problem and recover my account back

• Initial Complaint

  Date:05/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been an account holder with PayPal since 2005. On May 19th, 2022 PayPal informed me - with no warning - that my account had been permanently suspended. I've tried to call in to support to no avail. They will not provide me with any reason or justification. I believe that their decision was made in error and I'd like to have this escalated. I've also emailed ************************** today requesting escalation. PayPal reference ID: Ref ID - ****************

  Business Response

  Date: 07/20/2022

  Business Response /* (1000, 5, 2022/06/13) */ Dear **********, My name is *****, and I am reaching out to you from PayPal's Office of Executive Escalations. Your outreach to the Executive Escalations was forwarded to me so that I can fully address your concerns. It would be deeply concerning to have your account unexpectedly limited, and I apologize for any difficulty this may have caused you. In order to prevent fraud and help ensure the safety of the PayPal system, PayPal routinely reviews account activity. On May 19, 2022, we carefully considered a number of factors that, when viewed together, indicated there was a high level of risk associated with your PayPal account. The Restricted Activities, Holds, and Liquidated Damages section of the User Agreement states, "Under certain circumstances, in order to protect PayPal and the security and integrity of the network of buyers and sellers that use the PayPal services, PayPal may take account-level or transaction-level actions. Unless otherwise noted, if we take any of the actions described here, we'll provide you with notice of our actions, but we retain the sole discretion to take these actions." This same section of the User Agreement goes on to state, "Our decision about holds, limitations, and reserves may be based on confidential criteria that are essential to our management of risk and the protection of PayPal, our customers and/or service providers. We may use proprietary fraud and risk modeling when assessing the risk associated with your PayPal account. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. You agree that we have no obligation to disclose the details of our risk management or security procedures to you." Upon receipt of your complaint, I reached out to the team concerned and reviewed your account. They have responded that the limitation will not be lifted from the account. PayPal reviewed your account and determined we were able to mitigate the risk associated with your account. As a result, PayPal decided to place a permanent suspension on your PayPal account and no longer provide our services to you as the level of risk associated with your account is too great. This permanent suspension applies to all current PayPal accounts held by you or any further accounts you may open in the future. We unfortunately do not disclose the exact specifics that resulted in our decision, as we need to meet regulatory requirements. We review many factors before coming to a decision to restrict an account permanently. This is not something we do without proper consideration. While we understand you may not be satisfied with this response and/or process, we have reviewed your account and this matter thoroughly and we feel that we have taken the appropriate actions or provided ample information to address your concerns. We are sorry, but PayPal is no longer able to have you as a customer. While we wish you the best of success in your future business endeavors, we respectfully ask that you seek another method of payment for your online transactions. We are extremely sorry that our decisions are causing you inconvenience. While we understand you may not be satisfied with this response and/or process, we have reviewed your account and this matter thoroughly and we feel that we have taken the appropriate action or provided ample information to address your concerns Should you have questions or concerns regarding a different PayPal matter, you may contact PayPal's Office of Executive Escalations at **************************. Very sincerely yours, ************* PayPal Executive Escalations Consumer Response /* (3000, 7, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been a customer in good standing with PayPal for many years when without warning they permanently disabled my account. Upon inquiry they state that they won't give me a reason why apart from referencing their proprietary "fraud and risk modeling." I see from other complaints and reviews that I'm not the only one experiencing this. This situation seems ripe for some independent journalism and whistleblowing to occur. What's the real reason for this? I suspect there may be some other motivation for removing good customers from their platform, reasons having nothing to do with fraud or profits. I think I'll make it my hobby to discover more about this; perhaps it could be the topic of a book one day. Business Response /* (4000, 9, 2022/06/30) */ Dear **********, Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously. We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues. Sincerely, PayPal Consumer Response /* (4200, 11, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The most recent response from PayPal does not address my concerns or requests. I am now requesting the following information: 1) The number of transactions which alerted or otherwise came into conflict with your proprietary "fraud and risk modelling system." 2) The month/year in which these transactions occurred. I'm not asking for any details regarding PayPal's proprietary algorithms, nor am I asking for details about what these transactions were. Providing this information does not violate anyone's privacy, including mine. I simply want to know how many such incidents allegedly occurred and appropriately when they occurred.