ComplaintsforAliexpress
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Complaint Details
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Initial Complaint
09/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order with AliExpress. Their website states that the delivery is still in transit.( awaiting delivery) The ***** tracking and the ***** customer service state it was delivered and signed for. I never received this item. Upon further investigation of my purchase, I realize they other companies within there alley Xpress store. The other company is on many scam and fraud sites. I want a refund for the purchase. Ive never received the item. when I went onto their chat site because you cant talk to anyone, they directed me to follow a link to get the refund. The link just brings me back to the original webpage. They stated they would be starting a refund. And then referred me to no assistance. I believe Ive been scammed horribly and I want my money back. If they are a real site, this is horrible customer service.Initial Complaint
09/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an Ego vacuum from AliExpress. The tracking # provided to me was in actuality a tracking # associated with someone else at a completely different address with a completely different product with a completely different picture (delivery confirmation from ****** with a different home than me. The photo literally has confirmation that the home it was delivered to was 3403 Tamarind (NOT MY ADDRESS)! even photo is not of my home or a vacuum cleaner box AND a vacuum does not weigh 33 pounds. ***** literally emailed me all of her information. I even knocked on her door and spoke with her. She received a mattress that same day. AliExpress is being completely shady. I spent hours and hours on this. I have message customer service 4 times. It has been escalated twice to escalation team with no response. I literally have the emails from ***** with all the information on the OTHER delivery that they're sending me. A complete s*** show. I have 8 cameras and ring doorbell to prove NO delivery man came to my house. They should be prosecuted. Total Chinese scam company stealing from *******.Initial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an item from AliExpress (order ID ***************** totaled at $1,465.39 on Aug 22, ******* valid shipping tracking was provided. Delivery date was 8 September 2024, it is now 19 September 2024, and the merchant just keeps telling me to wait even though i met all their deadlines.They said i could initiate a refund at 45 days and I did, each time i contact them they tell me to wait 48 more hours... I am now at almost 60 days with no information or resolution other than they are looking in to it.This seems to be a scam where they try to delay to 90 days where then you can't request a refund, i am now at 90 days.Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a product. They use a tracking company I have never heard of. First Tracking said It arrived 9/1/2024. Later tracking said it arrived 9/5/2024. The tracking company said I signed for it and was left in my mailbox. If I signed for it, I would have taken it in my home and not left it in my mail box and vise versa. I paid $347.30. I never receive it. I asked several times from the seller for a refund. They refused to refund my payment. I contacted Aliexpress The seller sent them the tracking info and Aliexpress refused to refund me. I have had discussions with the seller and Aliexpress since 9/5/2024. I have no other recourse but to tell others of their actions. Most retailers will refund if the buyer never receives the item. Do not use Aliexpress. I recieve emails form **** daily about mail and packages that I will receive. I did not get any packages the date they report it was delivered (Sept 5). I also checked all packages from Augest 30-Sept 10 and none of the tracking numbers do not match this tracking number they gave me. ****** also will not support the customer when a product is not delivered. They want to blame the **** when they did not send the product. Do not trust this ****************Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made an order on 08/29/2024 on AliExpress. The item never arrived. According to the tracking, the item was blocked by the custom and returned back to the seller.AliExpress offered a refund option to me. I requested the refund, but they never process the request. Every time I followed up on the case, they either asked me to submit some evidences to prove that I never received the item, which is ridiculous, or promised me that I will be contacted in 24/48 hrs through email. But no one ever contacted. I kept trying following up but got ghosted every single time. These agents spoke the same template of responses but no one really care to solve the issue.Initial Complaint
09/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Aliexpress has promised me a refund for this order and I get to keep the order too! I've been trying for the last 8 days to get my refund but I keep being told to wait! I do not trust aliexpress to do as I've been promised! I've submitted all the evidence they have asked for the refund already 8 days ago! So I fully expect my refund and to keep my order as promised! I will attach the evidence too! Thank you! ??Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Attached is the e-mail indicating the purchase of the item. Payment was made, but no delivery date is indicated. No response from the company. I have tyried to contact them 5 times with no response from them.Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a set of chairs online from Aliexpress. I was given a fake tracking number. ***** stated they delivered the product and provided a photo of delivery, however ***** advised the provided tracking number did not belong to me or have my address listed and the photo of the house it was delivered to was not mine. I have tried to reach out to Aliexpress but the order is considered "frozen" and there have been no updates. Per other reviews that I later found, the seller is known for this fraud method.Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 25 July, I ordered a roll up sleep mattress. I put the correct address on my order. I have ordered several items ebore this and several items after. This is the only on that I had an issue with. I was given a tracking number that showed it was delivered but it wasn't delivered to my house. It was delivered to a city no where near where I live. I have reached out to the company and they just keep telling me it was delivered and refused to issue a refund or send the item. However, this was a phony tracking number and I never received anything. I am hoping BBB can step in and help make this right.Initial Complaint
09/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dear BBB Team,I am reaching out for assistance regarding a purchase I made on Aliexpress that did not go as expected. Below are the details of my situation:Date of Purchase: February 23, 2024 Amount Paid: $107.16 USD Issue Summary:I ordered Naruto booster boxes from the ***** Anime Store on Aliexpress. I purchased three booster boxes, each costing $33.70. However, I only received a single pack of a different anime series, which is worth about $1.When I contacted the seller, ***** Anime Store, they offered a refund but instructed me to open a dispute. Despite my efforts and the evidence I provided, Aliexpress has rejected my dispute and closed it. They claim my evidence, including ***** weight documentation, is insufficient, even though it clearly shows a significant discrepancy between the expected and actual weight of the package.Current Status:Aliexpress has closed the dispute and will not allow me to reopen it, leaving me without a resolution.I am seeking assistance to recover my $107.16. Could you please help me resolve this issue?Thank you very much for your ************ regards,*** ****
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Customer Complaints Summary
991 total complaints in the last 3 years.
434 complaints closed in the last 12 months.