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Business Profile

Internet Services

Aliexpress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1,292 total complaints in the last 3 years.
  • 668 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought from Aliexpress a Samsung battery pack for my ebike. It broke in three months. I opened it and found it's not made by Samsung or made with Samsung component. It's made by a Chinese company named ******* I contacted the seller with no resolution. I also chat with Aliexpress customer service three times, with two times the agents "escalated" the complants to higher level. But all with no resolutions. There's not even any response from the third report. The fake product is still selling online. I have chat record and photographic evidence of them selling fake battery pack.

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered about $19 worth of items at aliexpress and they cancelled my order without refund, saying they didnt take the money, they did take my money. I'll upload the invoices as proof. I've ordered hundreds of dollars worth of merchandise from this place and it sucks they're pulling this stunt as I thought they were reputable.

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an Oder for a scooter on the 10-10-2022 I paid 623.10 they told me that the package will get here on the 19 bud since then I could not track my package or see my Oder I call plenty of times no answer I go on line they can't not find my Oder all I want is my money back This is the Oder num they send me **************** and they still can't not find it all I want is my money back thanks

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt from Aliexpress and made sure that I submitted a change of address before I made the purchase. 1 the address wasn't updated within the application. 2 I directly contact Ali Express to inquire if product was sent to correct address. They insured me that the address was used when product was sent out. I received a message this morning that product was delivered this morning and it wasn't. Ali Express denied dispute and refund.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Aug 31, 2022 The amount money I paid to seller: US $10.23 What is the business committed to provide you: Straightening Iron Hair Straightener Brush Four-gear Temperature Adjustment Ceramic Tourmaline Ionic Flat Iron For Women with free shipping from China to Toronto What the nature of the dispute: The seller provided me with a delivery time, which was Sept 29, 2022, but so far, I have not received the item. Also, when I checked the shipping status of the item on Sept 29, it states that the ordered item has be received. I reached the seller on the same date to clarify, and was informed by the seller that the item is still in transit. Then, I requested the seller to give a reasonable waiting time range, because it has been passing the delivery day, and also, I am unable to check its shipping status on the website of Aliexpress any more (it states that I have got the item on the website, but it is not the fact). The seller refused to give me an answer, but repeating "do not worry. The parcel is still in transit". After waiting for another 10 days, I submitted a refund request through the Aliexpress, because I paid the money but did not get what I paid for. Also, the seller never attempt to resolve my problem but keeps me waiting in a endless way. I am not sure whether I can get it in future, and even the seller or the Aliexpress never give me any warranty stating when I can get what I paid for. However, my refund request was declined on Oct 13, and the Aliexpress requests me to contact my local post office to find out what happened to my parcel. It is not right, because there are so many local post offices in Toronto, and I could not get any information regarding the parcel by providing its Aliexpress order #. Whether or not the business has tried to resolve the problem: I did not see any steps the seller took to resolve the problem, but keeps telling me" do not worry. the parcel is still in transit". Order/tracking number: ****************

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered jars for a health oil. I received them and the lids don't fit. The supplier lied and said that they were candle jars and don't need to be sealed. I have messages to the seller stating clearly these were for oil and it even says so on the label. The company has been extremely difficult to get a refund from and they have a 30 day money back guarantee. I have no way of contacting them back they said to send a message through a trade dispute center but I got another message saying they don't check those messages. I have a video confirming they don't close but it won't let me upload it. It was through my company Arcanum Healing. The seller said they would send out new lids in 10-15 days but that's over the terms of the contract in addition the product quality is terrible and I don't want to spend any more time with them. How could anyone not check to make sure the lids don't fit.

  • Initial Complaint

    Date:10/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** I purchased several items under this order number. When I received the package several items were missing. Each item has it's own dispute section. I stated that I never received the one specific item and I had pictures of what I received (the items I did receive was damaged/dirty). I asked for a refund. The company denied the refund. I appealed and they denied my appeal. I am uploading the items I did receive. I want my refund please.

    Business Response

    Date: 11/16/2022

    Consumer Response /* (-5, 8, 2022/11/01) */ ***Document Attached*** these are the dirty items I received. Many were missing.

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a specific item which after doing a google search found it on AliExpress. I paid with a credit card and did a hold at Wells Fargo to verify a purchase. The money was released back to AliExpress in four days. In the mean time the items were frozen with a note that customer stopped payment which means I did not pay for the items. I also made a purchase on my Discover card with no problem. The frozen status means the vendor can't get paid. I have called customer service 6 times and always promised a supervisor would approve it and email me which never happens. My bank sent me a letter which I scanned to them. I want an email stating that the product was paid in full and the frozen taken off the order so vendors can get paid. I have already warned 12 of my friends not to buy from the. It is a scam.

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the laser machine back in June 18, 2022 for $1919.20(tax included) and the price dropped to $1635.09+tax(5%gst) soon after. Contacted their customer service to find out if they can price match it and they agreed to match the price upon the request and promised I will be charging for the discounted price. It has been over four months now and I have contacted them multiple times with the same promises over and over again and no action was done. I am out of idea now and wanting to file a complaint to resolve the issue.

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Madam, I am writing this letter regarding a product I purchased from AliExpress.com My order ID with AliExpress.com is **************** I brought a Xiaoxia cell phone from Aliexpress (Order ID ****************) for $390.02 on 11/11/2021, however, the phone has issues to turn on and off. Because it is still under warranty, so I contacted the seller starting from 8/13/2021 to repair or replace the phone. I also chat online at Aliexpress.com webpage started on 8/19/2022 (online chat is the only way to contact AliExppress.com), but till now after many times contacting the seller and chatting online with AliExpress, I still cannot get the problem solved. I even can repair locally and share the repair fee with them only need them to send me the parts which cannot be found in the local repair store, but they still refused to give me the parts. The power button does not cost much, but they just do not want to solve this issue. I would appreciate your assistance in resolving my complaint. I would like for AliExpress.com to send me a replacement phone or repair the phone. If the phone cannot be replaced or repaired, I would like for AliExpress.com to refund the full purchase price of $390.02. If the phone must be returned to AliExpress.com, please direct Aliexpress.com to make arrangements to pay for the expenses of the return. Thanks in advance *******

Aliexpress is NOT a BBB Accredited Business.

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