Complaints

This profile includes complaints for American Honda Motor Company Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Honda Motor Company Incorporated

  1919 Torrance Blvd. MS 500-2C-6D Torrance, CA 90501

• 

  American Honda Motor Company Incorporated

  19900 State Route 739 Marysville, OH 43040

• 

  American Honda Motor Company Incorporated

  1919 Torrance Blvd. MS 500-2N-7A Torrance, CA 90501

• 

  American Honda Motor Co. Inc.

  902 Wind River Ln Ste 200 Gaithersburg, MD 20878-1977

• 

  American Honda Motor Company

  1500 Morrison Pkwy Alpharetta, GA 30004-2143

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a recall on my vehicle, a 2008 CRv for a rear frame brace install. I tool the vehicle to **** ***** Honda in ******** PA in January. They were supposed to inspect it and determine if the vehicle was safe for the brace to be installed. I got a call later that day saying it was all done, which was a relief since if it failed, Honda would "but it back." We needed this vehicle as it is our main family vehicle.Inspection was due in March so I took it to a local shop, ***** ********* in *********** **. It failed inspection due to the amount of rust on the rear of the vehicle. They advised I take it to a body shop to see if they can repair the damage and at what cost, so I did. The body shop said the structural integrity of the vehicle was gone and they wouldn't do the work. They advised I find another vehicle.I contacted **** ***** to ask why they would install the brace with all this rust, and they said the amount of rust didn't matter, just if the bolts held for the brace. I thought that was odd and tried contacting Honda. This is all mid March. Even though my case with Honda was transferred to a case manager on March 19, I never heard from them. I tried emailing twice to no avail. I called on April 15 and was told my case would be escalated and handed off a supervisor named ****. I missed a call on the 16th and called back only to be told they were trying to get in touch with the service manager at **** ***** but were unable. I missed another call on the 17th and called back only to be told that my vehicle passed the initial inspection for the brace install, and if it has now failed, I need to have it inspected by a Honda dealership as they won't accept a report from a third party even though they are a certified inspection center in **. I informed them the inspection was due by the end of March so it is now passed due and illegal to drive, but I was told the same thing. I asked for the case to be escalated and was told it would be. Waiting for a call.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have wheel and tire on my 2023 FL5, I needed to get a wheel and tire fixed. They painted one of my wheels the wrong color and I didnt get a tire for six months whenit was time to finally get my tire. I had to wait an extra four days because they kept telling me it was going to come in, never there. When I had got my wheel repaired, the wheel guy left my car in first and didnt put the * break up so I got intook it out of first and my car rolled in to the Honda that was behind me. The wheel guy doesnt speak *nglish and they told me to say that I got hit in a parking lot and that I should figure it out on my own. Its my fault. This isnt the first time Ive been to colonial Honda in ********* and left with my car messed up another time. A tech had hit my carbon lip on the lift when it went in for an oil change I had to post about that on social media in order for them to resolve it. It just thinks every single time I go to Honda something happens to my car when I spend a lot of money for it. Its not a 26 accord. Its the most expensive car there that I put a lot of work into.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an electric vehicle on 4/5/25. Acura told us that the chargers (required to charge the vehicle) were on backorder for 1-2 weeks. This was a lie, their chargers will not be available for months. It has now been 10 days since my family took delivery, and the vehicle is not drivable due to them not providing us a charger. I've left numerous voicemails at the their headquarters (spoke with ********) but they have only stalled and not offered a solution. I have been patient and asked for escalations but they have stopped returning my calls. The charger is included in the purchase of the vehicle, and it is up to the manufacturer to either provide a rental, or alternative charger until theirs are in ********** # *****-242

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the original owner of a 2017 Honda Ridgeline. The truck has only been driven locally in ***********, **, and has been well maintained. Recently, I took it to First Honda of *********** for a 100K-mile tune-up and oil change. I was charged almost $4,000 for the service.Two days later, during a trip to the *************, my truck broke down and had to be towed to ******* Honda. While inspecting the vehicle, the technicians at ******* Honda informed me that First Honda never performed the maintenance I had been charged for including the oil change and spark plug replacement.Hayward Honda then gave me an estimate of over $10,414.75 to replace the engine, and told me they would use the parts I had already paid for at First Honda.I have since reported this issue to the ***** (**********************************************), because there is an active recall affecting many 2017 Honda Ridgeline engines however, my VIN is not included, even though I am experiencing the same exact engine failure symptoms.I am requesting a full investigation into this matter, a refund for the incomplete service, and a resolution of the engine issue, as I feel I have been misled and overcharged by First Honda of ***********.

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Honda CRV air bag was stolen on 12/28/2024. I sent the car to the mechanic. As of today 04/14/2025 the air bag has not arrived from Honda. Honda from *** tells the mechanic a date the air bag will arrive. But the dates comes and goes and no air bag yet. They said it on back order but how long. It going on 4 months. I want Honda to tell if the part will arrive or give me another options. The last date Honda gave was April 10, 2025 and the part did not arrive. This is every month Estimated time of arrival. I received an message from ******* - Honda ********, **********. I called her and left her 4 messages and no response. Because I was returning her call that if she does not hear from the mechanic my case will be delay. So I have been trying to get in touch with her and no reply. And when I ask the representative about ******* supervisor. That she does not have a supervisor. She is the case manager on my case. The representative related a message from ******* that she need the part #. So, I ask the representative to hold and I called the mechanic myself and obtain the part number. The representative said she will make a note of the part number so ******* can follow up. That she will give me a call on later on in the day (April 9, 2025) or the following date (4/11/2025). The representative said that ******* called me but I had no missed call or a voicemail. I asked why can't someone beside ******* tell me about the part. I want an answer from Honda and stop getting the run around or that the part is going to arrive. And the date comes and goes and no part. Do they have or not. Let me know.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ongoing mediation case with Honda of America for a steering issue that has persisted my car ever since I bought it in the summer of 2023. The one and only time I spoke to my mediation manager was on January 10th 2025 to do introductions and talk through my case. I have been trying to call my mediation case manager since January 10th, 2025 and have never gotten a response despite my numerous voicemails, and call back requests from the Honda of America Customer Relations team. My case manager has scheduled a call with me on numerous occasions yet never follows through. When I ask the Honda of America Customer Relations team for an update they say nothing has happened since February 21st, 2025. The Customer Relations team also say there is nothing they can do because its a different department and that Im stuck waiting on my mediation manager to call me back.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing a new acura and the infotainment system has been broken since right after the purchase. I've had to spend time and money going back and forth trying to get them to fix it but for some reason their mechanics or techs can't fix my car. I've sent videos of the car malfunctioning and they replaced a connector as it's a known issue but the car is still malfunctioning. I would like for them to buy it bac or trade me out to a different new vehicle that's not malfunctioning.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22, 2015, only four months after the purchase, we took the van for an oil change to the H****3737333535H dealer nearest our home, Mungenast/********* H****3737333535H. The oil change was completed without incident but much to our surprise, the "multi-point inspection report" revealed that the drive belt was cracked and the driver&#**;s side inner CV boot was leaking badly. (3) On February 2, 2015, repairs to other parts that were found at the time of service: power steering pump replaced, starter replaced, transmission fluid changed, and alignment performed. The cost of this repair visit was $3,082.62, most of which was covered by the extended warranty we had purchased. The extensive repair required three days to complete, during which time the warranty covered the cost of a rental car. Our out-of-pocket costs included the transmission fluid, the alignment, and the deductible per the terms of the warranty. In hindsight, as our suspicions were raised that we had bought a "lemon," we should have stopped right there, sold the vehicle, and requested a refund on the warranty. We wondered if ** ******** **** had been aware of the problems with the van before the sale and/or if the H****3737333535H dealer decided to take advantage of warranty reimbursement and replaced parts that really didn&#**;t need to be replaced at that time. However, in light of having paid for the extended warranty for a period of three years/30,000 miles, we decided the odds were in our favor after the extensive repairs/replacements that had been made and we kept the ****** our dismay, the problems continued. Three months later in April 2015, the radiator leaked and was replaced with the cost covered by the extended warranty. In October 2015, it was determined that another alignment was needed despite it having been performed only nine months previous. December 2015 brought more big repairs: water pump replaced, timing belt replaced, drive belt replaced (again) and left axle shaft seal replaced. In February 2016, the power steering rack and "related parts" were replaced, along with the left inner CV boot (again). We were advised (and paid for) another alignment although it had been only four months since the last one. By this time, the mileage was ******* so the ******* mile service was recommended for which the dealer would charge $650; we declined that service since so much work had already been done in the 16 months since purchasing the van.Through the summer and early fall of 2016, we thought we were finally in the clear, however, trouble reared its ugly head again and, in October 2016, during a routine oil change and required inspection for license renewal, it was determined that the valve cover gaskets needed to be replaced and valves adjusted. The spark plugs were also replaced and the brake system was flushed. In addition, the extended warranty was expired by mileage, so this visit cost us $540.00.(It should be noted that oil changes were and have since been performed at regular intervals since the purchase of the vehicle).Transmission fluid was changed in December 2016 at a cost to us of $******** May 2017, front brake pads were replaced and rotors resurfaced. Fuel induction service was completed. These services cost $341.00.October ***** brought replacement of the rear engine mount at a cost of $447.00.Two more engine mounts, the front and side, were broken and replaced in April 2018 at a cost to us of $710.00.(As above, our costs after warranty expiration from October 2016 to April 2018 totaled $2,112). At this point, the mileage was ******* only ****** miles since our purchase 3-1/2 years earlier and yet nearly all major systems had failed during our ownership. You can see that the average miles driven per year was not excessive (approximately ****** miles/year). In addition to oil changes at regular intervals, we have replaced the battery as needed, bought new tires as needed, had rotation and alignments performed over and over, had the headlights resurfaced (twice), changed the air filter as needed, replaced the windshield as well as the wipers and otherwise maintained the vehicle in standard fashion. We again discussed selling the vehicle and determined the sale value of the now 11 1/2 year old vehicle was not sufficient to allow us a trade-in or outright purchase of a different vehicle. Therefore, it appeared that we were "stuck" with the vehicle and the situation that had been created over time. In October 2018, at a regular interval oil change, the Multi Point Inspection Report indicated that compliance bushings were cracked (again) and trailing arm bushings were tearing (again). There was also a "visual" oil leak, and a rear brake job and alignment were recommended along with four new tires. These repairs were estimated to cost around $4700! (4)Since 2019 to the present, we have spent over $10,800 for repairs and regular oil changes as detailed in the attached repair log. (5) In spite of that expense, our most recent visit in February of this year to Mungenast/********* H****3737333535H resulted in a repair estimate in excess of $11,600! (6) Many of these items have been repaired or replaced several times previously.We are angry and frustrated beyond description and do not understand how/why the same problems keep coming back time and again even after new parts are installed. We never experienced these ongoing, repetitive problems with our vans made by General H323235313236**303237Hs and our truck made by ****. We considered it a ****** to buy a vehicle not made by an H32**353531323437**30H H32303235**303035**32H and have definitely lost that bet. We have paid the purchase price several times over in parts and labor, not to mention the inconvenience, distress, and disruption to our life this vehicle has caused for the last 10 plus years.We neither have the funds to continue paying for redundant repairs not purchase a different vehicle. At the very least, we expect an explanation from H****3737333535H regarding the continued failure of parts and systems in this vehicle. Additionally, we request that H****3737333535H assist us in getting the vehicle to a safe and efficient operating condition as recommended by Mungenast in February 2025, namely, repair of all brakes, the suspension and steering mechanism (boot, struts, trailing arm bushings, compliance bushings, alignment, et cetera), belts, valve cover, motor mounts, and headlights.We await your timely response and recommendations. You may reach us by letter, email at **************** or home phone ************ (we do not answer unidentified numbers).

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2016 Acura ILX VIN number 19ud2f86ga017242. The color is Catalina Blue Pearl. I noticed about 1 1/2 years ago paint coming off around the right and left pillars around windshield and also the top roof next to the back glass. Someone had told me this week that Honda was supposed to be fixing that for my specific car year and model and paint color. After extensive research I finally found a service bulletin from the ***** stating that there is a warranty extension for this defect in paint. It states it is valid for 8 years past the original purchase date or unlimited mileage. I called Leta Acura in ******************** to inquire if my car would be eligible for the warranty. I spoke with ***** who verified my car did in fact fall under this warranty extension however, the original purchase date of July 15th 2016 put me 3 days past the warranty time frame. I never received any notification from Honda regarding this even though the bulletin states that we consumers were to be notified. I even had my car at the Acura dealership for service on several occasions and wasn't informed at that time either. I called American Honda Corporation at ************** to inquire if they will still honor this warranty since I was not notified and I was told they were not taking on any new paint cases at this time. She also was unable to provide me a date or any other information regarding the notification that I was supposed to have received regarding this. I believe this is wrong because for one, I was never notified of the warranty extension because if I had been I would have gotten the paint fixed. But now I'm out of pocket the thousands of dollars to fix the paint defect that was a big problem according to research I have done. According to my research on various Acura forms online there is numerous accounts of other people who had were not notified of this extended warranty on the paint either.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out that my 2010 Honda CRV model number EX-L was recalled and failed a safety check on April 2nd 2025. I no longer have a car because it was ****** and the dealer advised that it stay at the dealership. The car was declared a total loss by Honda. I have yet to hear back from Honda. I called today 04/08/2025 and was told that my case number is 154 784 03 and that it was escalated. I do not have a point of contact neither was I given a time frame of when I would be compensated. My wife and I both work and this has upended our lives. Again we do not have a replacement vehicle yet and the dealer only allowed us to use a loaner for 1 day. We also had a little under ****** milles left on the aftermarket warranty. We have papers for the sale and the warranty. The car had ******* miles on it when turned in to Honda dealer. We looked at the market value of the vehicle through Auto trader the cost was $8,995, ******** was $11,490 and CarGurus was $ *****