ComplaintsforAmerican Honda Motor Company Incorporated
Auto Manufacturers
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There was recall issued by Honda on my 2005 Honda CRV for a problem with power windows unit on the driver side of the vehicle. The pronlem was if the unit is exposed to any type of liquid it can cause the wires to melt or overheat which was a safety hazard. Honda was to replace the unit with a redesigned unit which was water resistant. Based on Honda 's customer service ***** they only taped and repaired the unit. As, a result. I am experiencing a problem with my windows not going up or down. Honda refuses to fix the problem. The initial repair was done on 1/3/20133 My Vin number is *****************. I AM REQUSTING THAT HONDA FIX THE PROBLEM CORRECTLY AND PAY THE DIAGNOSTIC FEE TO DIAGNOSIS THE PROBLEM. I SHOULD NOT HAVE TO PAY ANY MONEY OUT OF POCKET. THE INITIAL RECALL EAS ISSUED IN 2012. NHTSA CAMPAIGN NIMBER 20V768. I AM REFUSING TO PAY THE ****** FEE REQUIRED BY DEALERSHIP TO DO THE DIAGNOSTIC TEST.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car is being repaired and critical safety part is not available from American Honda Motors. The car is not safe to drive without this part and I am unable to obtain information when it will become available. The part is for a 2013 Honda Accord - Left Front Drivers Seat Belt Retractor ( Black ) Part# *****T2FA00 This part should be available from Honda or they should provide me a vehicle (or exchange) that I can use until it is available. My car has been in the shop for over a month waiting for this part.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Recall on part that led to additional damage. The recall was on a * ring on A/C compressor * ring allowed the oil and ********* to leak completely out that lead to the compressor to be damaged Honda is unwilling to fix the issue with the compressor other than the * ring and asking for thousands of dollars to repairInitial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Honda is giving me the runaround totally. I have a 2017 Honda Accord and my fuel system/fuel pump went out back on June 5. I took it to the mechanic who does my oil changes and he found a recall on the fuel pump/fuel system issue. They are trying to tell me that there is no recall on my VIN#. I asked what that was about and they said the government makes them do that. How can you pick an individual car when the whole year is a problem? That is discrimination. I am not the only one with this issue. They are giving me the runaround because they don't want to pay for it. The cost is over $1200 and the car is only 7 years old and something like this shouldn't go after that amount of time. This is insane. All I want is for them to repair the car like they should. I won't pay for it because then they'll put out a recall and I all ready spent my money. I am beyond frustrated and getting together all the help I can. I don't know who else to turn too but I wouldn't recommend Honda anymore to anyone after this. It was my favorite but I will make sure everyone I know hears about the trouble with this company right now. It's so not right what they are doing. I am gathering as much help as I can to get this paid for. You cannot single out a VIN# when the year is bad parts. That's absolute craziness. This is their way of getting around a fault to be paid for because they have a huge error in this fuel pump/fuel system issue. I told them to call the mechanic of mine who found it. They won't because they know what he'll tell them and they don't want to hear it. I wouldn't recommend them to anyone at this point. Just fix my car and I would have a different attitude because of the recall. My God it's in black and white. They are going in circles to not pay for this and coming up with every excuse possible to not help me a loyal Honda customer since the 80's, Please help. I will be contacting others on this as well.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to express my profound disappointment and frustration with the way American Honda has handled the issue concerning the fuel injector part required to fix my 2019 Odyssey. I recently contacted your company regarding this part, as it is essential to restore my vehicle to a drivable condition. Despite the known issues with fuel injectors in multiple 2019 Odyssey vehicles, including mine, American Honda has excluded my vehicle based on its VIN# from the 150,000-mile extended warranty on the injector.Currently, my van is undrivable due to this issue, and I have been informed that there is no timeline for when the necessary parts will be available. Conversations with your recall department have revealed that it could take weeks or even months before the parts are available again. This delay is unacceptable, especially considering that this is a widespread issue affecting many vehicles from the same production year.It is clear that American Honda has not made sufficient efforts to expedite the production of these crucial parts. Moreover, there has been no offer of alternative solutions for affected customers, such as providing courtesy loaner cars. Instead, I was told that it is at my discretion whether I drive my van and risk ruining the engine because American Honda has failed to supply the necessary parts.Furthermore, the decision on which specific VINs are covered by the extended warranty, despite other vehicles being similarly affected, appears arbitrary and unjust. This approach demonstrates a significant lack of regard for customer satisfaction and loyalty. It is evident that American Honda prioritizes profit over customer well-being and safety.I urge American Honda to reconsider its stance on this matter and take immediate action to address the needs of its customers. It is essential to expedite the production of the required parts and provide interim solutions, such as loaner vehicles, to those affected by this issue.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Honda CRV in 2018, and from the first day of driving it home, my dashboard displayed numerous warning signs. I immediately returned to the dealer, where they diagnosed and claimed to fix the issue. The vehicle ran fine for a couple of months, but the same problem reoccurred at least twice within the next six months. Each time, I scheduled an appointment with the dealership, and they assured me that all issues were resolved.Unfortunately, due to the ******19 pandemic, I was unable to use my vehicle for two years. Over the past 12 months, the same issue has resurfaced. When I approached the dealer, they refused to repair it, citing that the vehicle is now out of warranty. This issue has persisted since day one and was never truly resolved, occurring intermittently.I have opened multiple cases with Honda America and worked with them for nearly six months. Despite this, I have not received any clear communication or resolution. They claim to have discussed the issue with the dealership and local Honda representatives, but always return with the same response: the case is denied.The Honda America agent insists there is nothing wrong despite the warning signs. The major concern is that when these warnings appear, I am unable to use advanced features like cruise control and lane change assistance. My teenage daughter, who also drives this vehicle, becomes panicked and frightened whenever these warnings appear.I urgently need help from your team to resolve this issue, as both the Honda dealers and local representatives have been unresponsive to my claims.Thank you for your assistance.Sincerely,*******************Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Car loan, 36 months they've accepted payment, Never put my name on loan,Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted Honda because of a recall notice as well as an issue with the factory-installed battery. I had had the car for three years and in the past few months since my last oil change the battery corroded heavily almost damaging the car. Additionally, when I replaced the bad factory-installed battery with a higher quality battery, the in-car computer started showing much better gas mileage. I have continued to get better gas mileage since installing the after market battery. I wanted to relay this message to the company as a major quality control issue not only with the clearly faulty factory battery but the fact that the car was not functioning at full capacity because of the battery. The initial person I spoke with was apologetic and created a ticket for me to submit information, saying that I was eligible for a credit to cover the replacement battery. I received an email to respond to and a voicemail to call back. I responded to the email with all the info they required to repay me for the replacement battery. I immediately received a rejection email in less time that was humanly possible to review my submission. I called the number back and that person told me that my claim was rejected because I had "used the battery." It is obviously not possible to discover an issue with the battery without driving the car. - I was misled about the possibility of a refund - I was not immediately informed about the absurd battery policy - The information I was asked to submit was never actually reviewed - My claim about serious malfeasance in the matter of not only faulty factory battery but factory battery negatively affecting vehicle performance for up to three years after purchase was not taken seriously I plan to also lodge a complaint with the *****Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to report a significant safety issue concerning my vehicle, which I believe warrants a recall investigation. Below are the details of the incident:Date of incident: 06/08/2024 Car - 2020 Honda CR-V Mileage - ***** Cost of repair - $1104.95 Was not covered under the emissions warranty due the coverage of 3 years or ****** miles only.The high-pressure fuel pump in my vehicle failed. Unfortunately, this component is no longer available for inspection as it was replaced during repairs at the dealership.The failure of the fuel pump created a severe driving hazard. Due to insufficient fuel supply, the car exhibited erratic behavior, including the inability to maintain consistent speed. This caused the vehicle to drive at unusually low speeds, which impeded the flow of traffic. If this failure had occurred on the highway, it could have led to a fatal accident.To my knowledge, there has been no formal investigation into the failure of this component. The dealership replaced the pump but did not conduct a thorough investigation into the root cause of the issue.The only indication of the impending failure was the activation of all warning lights on the dashboard when the car was started. Additionally, the vehicle became difficult to start. The first occurrence of this issue was on 06/08/2024, and the car became inoperable immediately after the initial warning signs.Given the potential severity of this issue and the risk it poses to drivers and passengers, I have urged the ***** to consider this matter for a recall investigation. Prompt action is necessary to prevent any future incidents that could result in serious injury or loss of life.Due to the fact that the car has very low mileage and less than the emissions warranty mileage of ****** miles I am asking the manufacturer to cover the repair under the emissions warranty. There was clearly a defect in the high pressure fuel pump as these don't typically fail this few miles.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the Honda service package for my HRV which indicates any service indicator on the dashboard can be taken to the dealership which will perform these services. One such service is oil changes and tire rotation. I do my oil changes at the ********** Honda and they have been doing all my services with complete *************************** for almost 22 months. Today I take my HRV since the service indicator B12 was displayed. This is for oil change and tire rotation. However the oil life was indicated at 30% and they claim it should be 15% and the B12 is not how they decide. When I look at the maintenance manual it indicates while its 15% that these indicators come up when the relevant services are required. They have been performing the services all these 22 months and now claims if the service light is not 15% or six months or ****** miles they will not be able to do and Honda is charging the dealership back. I reached out to Honda care representative who claims the same thing and I ask them then why does the B12 service indicator come up. I believe the car is correctly informing me to service based on idle and driving conditions. Since I purchased the service package now Honda is moving the goal post in fulfilling these services and ignoring these dashboard indicators. While I will wait for this to turn 15% oil life I like to service my car when the dashboard indicator shows up. This will preserve and maintain the longevity of my Honda. This is why I purchased their service package, and now they want me to pay them if I dont want to wait accordingly to their new conditions.Please assist to have Honda fulfill their obligations and to maintain the service standards as they have been doing for the last 22 months. I would like to speak with a BBB representative.Thank you
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Customer Complaints Summary
1,156 total complaints in the last 3 years.
518 complaints closed in the last 12 months.