Complaints

This profile includes complaints for American Honda Motor Company Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Honda Motor Company Incorporated has 20 locations, listed below.

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  American Honda Motor Company Incorporated

  1919 Torrance Blvd. MS 500-2C-6D Torrance, CA 90501

• 

  American Honda Motor Company

  16800 NE Sandy Blvd Portland, OR 97230-5048

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  American Honda Motor Company Incorporated

  24000 Honda Pkwy Marysville, OH 43040

• 

  American Honda Motor Company Incorporated

  6964 S.R. 235 N. Russells Point, OH 43348

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  American Honda Motor Co., Inc.

  151 Commerce Center Blvd. Troy, OH 45373

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2020 ACURA MDX on 8/7/20. I noticed after only owning the car for 18 months that the clear coat was peeling and the paint underneath was chipping away. I called my local dealer that I bought it from, AutoNation Acura of Hunt Valley, and they told me to bring it in for pictures. I set an appointment and a week later I took it for pictures. I then had to wait an additional 3 weeks for an ACURA (Honda) rep to come look at it. By this time, the couple of failing paint spots turned into about 20. The ACURA rep looked at the paint and claimed to have "taken a sample" in which they immediately denied my claim for covered warranty work due to "outside influence like bugs," Cicadas they specifically referenced. This was over 12 months after the Cicadas passed through Central Maryland. I was advised by the service adviser, ******, that I could continue to wash and detail my car during the wait between discovery and inspection by the Honda rep, in which I did. So how are they able to take samples of the surface and properly determine the issue was do to outside influence when the issue happened several car washes and details before the "sample" was taken? I then took my auto to an auto body, a Gold Class I-Car certified body shop to be exact. The estimate for new paint specifically referenced "factory coat (paint) defect." Honda then continued to tell me that my outside opinion does not matter to them and they are standing by their decision without telling me any specifics of what they found or what might have caused these failing paint issues. ****** the manager at Honda would not even listen to my opinion on the matter and the issue continues to get worse, which further proves this issue isn't from an outside source. If a item or bug caused the paint issue, why are more locations popping up as time goes along? Attached is the estimate from the body shop showing "factory coat defect".

• Initial Complaint

  Date:07/08/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought certified pre owned ************************* and very unhappy. The brakes have been bad from day one and unable to give loaner car as advised when we purchased. Even purchased extended warranty claiming top service but nothing still driving with bad brakes very safety concerning for wife and I.

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The air conditioner stopped working on my Honda ***** so I took the car in for service and had it a diagnostic completed. The mechanic informed me the issue was the condenser was leaking and caused the compressor to lock up. I contacted my warranty company who informed me that Honda has an extended warranty/recall on the condenser so I needed to take it to the Honda dealership for service. I dropped the car off approx. four weeks ago and the service rep told me they only had the authority to replace the condenser at no cost but not the compressor. The issue is the compressor went bad/locked up because of the recalled condenser. I immediately contacted Honda ********** as suggested which was also four weeks ago and started a claim. My claim rep ****** told me she was submitting for an approval to cover the cost of the compressor which is approx. $1600. I've been calling every 2 days, leaving messages on my rep voicemail, and escalating the matter with customer relations but I never get a response back. I am totally frustrated with my experience and the customer service provided. I am in desperate need of my vehicle and would like someone to take quick action to compensate for this part and repair my vehicle.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 8, 2022/07/30) */ Thank you for contacting American Honda Motor Co, Inc. The satisfaction of our customers is very important to us. A representative has been in contact with the customer and will be following up with customer shortly to discuss any additional concerns. Respectfully, Automobile Customer Service Department ************

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The air conditioner on my 2016 Honda ***** has failed - and I am by far not the only Honda ***** owner with this issue. After doing some research, I found that Honda Motor Company has a known manufacturing defect with with the air conditioning unit on its XXXX-XXXX Honda ***** vehicles. After numerous complaints and a class action lawsuit, Honda issued a Technical Service Bulletin XX-XXX which extends the warranty to 10 years for the condenser unit only. Honda admits that this condenser has a manufacturing defect causing it to leak. However, after paying a $190 diagnostic fee, my local Honda dealer******************************** also found the evaporator or EVAP unit to be leaking as well. This repair is NOT covered under the 10 year warranty extension. Cost of the repair out of pocket is ****** After researching online, I have found literally thousands of similar complaints to my own. Owners take their XXXX-XXXX *****s into the shop because the air conditioner fails, only to find that there is some other issue diagnosed that is not covered under the TSB XX-XXX. It is possible that the leaky condenser has caused the other parts of the system to be damaged. From the sheer volume of similar complaints, it is obvious that Honda has manufactured a defective air conditioning system for the XXXX- XXXX *****, then passes the cost of these expensive repairs onto their customers. Many of the affected vehicles are less than 5 years old and have low mileage. Honda needs to admit their fault and extend the manufactures warranty for the ENTIRE air conditioning system, not just the condenser. Honda needs to cover the cost of repairs and not put the onus on the car owner for their defective manufacturing.

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing today about my experience with American Honda Motor Company Incorporated's customer service department after finding out that the Final Delivery Checklist was not completed to my knowledge because of a tire pressure problem I was having. I discovered that there was too much PSI in the back tires. I am including a copy for the email that I sent to Honda that I never was contacted about. I also sent a follow up that I was never contacted about also. I could not type all of that in this box. This email fully explains the complaint that I sent to Honda customer service to be ignored by them completely. I did contact them by phone when I had to visit the dealership for the second time and spoke with someone that told me the person I needed to talk to was not available but they do not deal with tires so she probably would not be able to help me. I told her I would appreciate a response to my email after she took my phone number so I had everything in writing after I told her that they would be responsible because I bought a brand new car and put 2,000 miles on it and should not be having problems with it. I never heard back from anyone. I have also attached my receipt from ****** Honda and the pre-delivery and delivery final check sheets to see what was and was not done when I purchased the car.

• Initial Complaint

  Date:07/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***See Attachment***

• Initial Complaint

  Date:07/03/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Honda Fit in 2019. I had 96,000 miles on it when engine trouble was caused by the fuel injectors. I took it to*********** in ********** and they informed me that it was not covered by the power train warranty even though i had bought it certified previously owned. It cost me **** to get it fixed and now it is having injector problems again. I was told by a mechanic that there is blow by. Honda should be responsible for these defective parts. There are websites full of other Fit owners having the same problems as me. Why doesn't Honda fix this problem?

• Initial Complaint

  Date:07/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **** *** ***** I brought my 2019 Honda CRV LX into Smail Honda Village in Greensburg, PA as I had been getting a progressively louder thumping noise and vibration from the right side when braking. My miles were only 27,409 and note that I had been bringing my CRV into this location for regular 5,000 mile checkups previously with nothing noted for this. They determined that my rear brake rotors had an enlarging spot on them where likely road salt or some other substance was accumulating and wearing at the metal of the rotor. They had to replace both rear brake rotors to fix this at a cost to me of $477.60. Note that this wasn't normal wear and tear as the brake pads had over 8/32" remaining on both of them. So the damage was caused from a design flaw.

  Business Response

  Date: 07/29/2022

  Consumer Response /* (2000, 9, 2022/07/25) */ Honda has contacted me and offered a satisfactory settlement. I remain concerned that they did not feed back thru the BBB. Want to again than those at the BBB for supporting and helping me with this issue. Thanks, **************

• Initial Complaint

  Date:07/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 9, 2022 I bought remote services from American Honda Motor co. Specifically their Acura division. It is for their AcuraLink mobile app. The service would allow me to start/stop, lock/unlock my vehicle remotely. I paid ******* initially. From the very beginning this service has not worked for me. So in January started a case process that has lasted for the last 6 months. My case number with Honda/Acura is ********. They began by assuring me they will get it fixed. We first did some troubleshooting over the phone to no avail. I was then assigned to a case manager who was working with an internal telematics team. The case manager would correspond every few weeks asking the same things. Does it work now? No, please send us screenshots of you trying. Various forms were filled out but basically the cycle continued for months, Frustrated I asked that this be escalated to higher level management. This was never done and the case manager kept giving me various excuses. When I asked for a refund I was told that only another department can do that. I called Acura Client Relations for mobile support back to ask for another case manager or like I had originally requested for a manager to review. They said they would but no action was taken. I finally got to the department that does refunds and requested a full refund. They advised me that they would issue a full refund as a check. A few days later I get a credit on my card account for a partial refund of ******* This would leave an outstanding amount of ******* I assume this was prorated for "my use" which never actually happened. Ultimately I would pay for the service if they could fix it. However, this is a major breach of consumer contract having collected funds and never having returned the promised service. Long periods of time were given to rectify the situation or ultimately refund all of it. I believe that many other consumers were likely harmed in this manner without recourse.

• Initial Complaint

  Date:06/30/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reported Driver Side AC not blowing Cold AIR on my Honda CIVIC 2019 model to Honda Dublin CA on **** XX XXXX. Dealer confirmed A/C system leaks from Main Seal of A/C Compressor. Recommended to replace the Compressor and Recharge A/C. Dealer said 3 year warranty expired on Jan 6th 2022 and I have to pay $2011 for Parts and Labor to replace the compressor. I showed them the service bulletin from Honda, whether they accepted a manufacturing defect in their AC system and extended the warranty to fix AC issue. But Dealer refused to accept since the leak is on Compressor and not condenser. I showed them a work order I found on internet where another Customer had same problem and the dealer replaced the compressor free or cost. Dealer refused to accept that and said, I have to pay $2011. Last year on April 2nd 2021, I had the same problem, where the AC was blowing HOT AIR and gave it to the same dealer for service since it was under warranty. The service record shows, AC FREON level was low due to leak and they have recharged the AC system and recommend to return if problem continues. Unfortunately I wasn't driving the car much last year and then came winter. Exactly after 14 months, it leaked again and AC was blowing HOT air on driver side, but the original problem occurred on *** X XXXX, during warranty period ( Warranty expired only on Jan 6th 2022). If the dealer would have diagnosed the issue throughly and found it to be a Compressor leak, they would have replaced it free to cost - as part of warranty. instead they just recharged the AC with FREON. So in my opinion, the work was not performed by dealer properly during warranty period and HONDA should take the responsibility of fixing this issue without any cost to me. I did raise a case with HONDA, they said they authorized the repair, but Dealer is asking me to pay $281. In my opinion it is kind of Lemon ( manufacturing defect) and Honda should replace the compressor at no cost to me.