Business ProfileforRCTV

We paid $4,111.70 for an Anniversary Set of American Silver Eagles because RCTV claims to be the number one in collectible coins with the best products. It has been 6 months since we ordered the coin set. The first set they sent were broken and returned, the second set they sent were scratched and in poor shape. Now the third set they sent has two very scratched cases. We called to return two of the coins for different ones that are in proper shape but they now say that they can't replace them. I feel that they have strung us along for close to 6 months while they had our $4,111.70 trying to sell us subpar products when they advertised that they were the best and only sold the best products on the market! Everything they have done is opposite of their advertising statement's. Now after having our money and trust for 6 months they say that we are just out of luck. I don't think that they were honest about their products in the first place and because of that we have lost the chance to purchase the set at the advertised price. I also believe that they have taken advantage of me being elderly and trying to purchase this set as a gift and not knowing as much about the coins as my son , who the gift was for. Every time I called them they shuffled me between multiple people like they were trying to pass the buck off to another person. I think the way that they handled this was as unprofessional as any business could possibly be. After 6 months with them collecting interest off my money, I am left with no coins and trying to find them all which is going to cost me much more than what it was going to to begin with! I'm very disappointed and feel taken advantage of. I don't believe they should be able to say that they are the top in the business when they don't follow through on their mission statement!