Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a set of 1956- 1964 Proof pennies. After 6 to 7 years, I HAD the opportunity to sell the set. (I bought these for something to do when I retired). An acquaintance approached me to buy my set, while getting these ready, I noticed the 1958 ***** in my TAMPER PROOF holder. I called RCTV and was told they couldn't do anything about it, since it was awhile ago. All I want is my 1956!! NGC *****.

  

  Business Response

  Date: 04/24/2025

  RCTV is committed to customer satisfaction and proudly offers a 30-day guarantee on all of our products. While Mr. ********* request falls well outside this policyhis original purchase having been made over eight years agowe have made a goodwill exception in this case.
  As a gesture of our commitment to exceptional service, we have agreed to exchange the item in question. To help facilitate this process,we promptly provided Mr. ******** with a return shipping label. We are currently awaiting the return of the item so we may proceed with the exchange.

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $4,111.70 for an Anniversary Set of American Silver Eagles because RCTV claims to be the number one in collectible coins with the best products. It has been 6 months since we ordered the coin set. The first set they sent were broken and returned, the second set they sent were scratched and in poor shape. Now the third set they sent has two very scratched cases. We called to return two of the coins for different ones that are in proper shape but they now say that they can't replace them. I feel that they have strung us along for close to 6 months while they had our $4,111.70 trying to sell us subpar products when they advertised that they were the best and only sold the best products on the market! Everything they have done is opposite of their advertising statement's. Now after having our money and trust for 6 months they say that we are just out of luck. I don't think that they were honest about their products in the first place and because of that we have lost the chance to purchase the set at the advertised price. I also believe that they have taken advantage of me being elderly and trying to purchase this set as a gift and not knowing as much about the coins as my son , who the gift was for. Every time I called them they shuffled me between multiple people like they were trying to pass the buck off to another person. I think the way that they handled this was as unprofessional as any business could possibly be. After 6 months with them collecting interest off my money, I am left with no coins and trying to find them all which is going to cost me much more than what it was going to to begin with! I'm very disappointed and feel taken advantage of. I don't believe they should be able to say that they are the top in the business when they don't follow through on their mission statement!

  

  Business Response

  Date: 02/09/2023

  We are sadden to hear that ************ was disappointed with the coins she recently received.
  
  She placed an order for the product in July of 2022, and upon receipt and inspection of the coins in August the customer contacted us to express her dissatisfaction with the coin holders that contained the coins that were delivered to her. The situation was discussed with the customer, and we offered to exchange the coins at issue and provide more suitable items. The customer was advised that after receipt of her unsatisfactory items in our warehouse, it may take up to 30 days to locate and deliver the new coins. The unsatisfactory coins were received in September and replacements were sent later that month. Upon receipt of those coins in October, the customer was again dissatisfied with the plastic holders for the replacements and in November returned them a second time for another replacement. Upon a December receipt of the unsatisfactory product, second replacement was sent out that month in December. We had our *************** and **************** Managers inspect each coin and holder to ensure we provided flawless examples.  Even with these measures, there were complaints about the plastic holders and in January requested a third exchange. At that time, we advised that we had exhausted our suppliers stock of coins in the requested years and grades and that we could accept a full return and fully refund the purchase price to her account. The customer accepted that alternative and was refunded her entire purchase price. We had our **************** Manager inspect the coins that ************ returned and could not find any evidence to support her claim of scratches or any other damage to any of the plastic holders.
  
  RCTV makes every effort to satisfy our customers and provide exemplary examples of the products in the years and grades requested by our clients. We always provide product that meets the rigorous grading standards of the industry in presentation cases that hold to the standards of protection required for such items. It is important that the display case absorb any abuse that would impact the value of the coin and they are designed to do so without degrading the underlying coin asset.