ComplaintsforRCTV

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We paid $4,111.70 for an Anniversary Set of American Silver Eagles because RCTV claims to be the number one in collectible coins with the best products. It has been 6 months since we ordered the coin set. The first set they sent were broken and returned, the second set they sent were scratched and in poor shape. Now the third set they sent has two very scratched cases. We called to return two of the coins for different ones that are in proper shape but they now say that they can't replace them. I feel that they have strung us along for close to 6 months while they had our $4,111.70 trying to sell us subpar products when they advertised that they were the best and only sold the best products on the market! Everything they have done is opposite of their advertising statement's. Now after having our money and trust for 6 months they say that we are just out of luck. I don't think that they were honest about their products in the first place and because of that we have lost the chance to purchase the set at the advertised price. I also believe that they have taken advantage of me being elderly and trying to purchase this set as a gift and not knowing as much about the coins as my son , who the gift was for. Every time I called them they shuffled me between multiple people like they were trying to pass the buck off to another person. I think the way that they handled this was as unprofessional as any business could possibly be. After 6 months with them collecting interest off my money, I am left with no coins and trying to find them all which is going to cost me much more than what it was going to to begin with! I'm very disappointed and feel taken advantage of. I don't believe they should be able to say that they are the top in the business when they don't follow through on their mission statement!

  

  Business response

  02/09/2023

  We are sadden to hear that ************ was disappointed with the coins she recently received.
  
  She placed an order for the product in July of 2022, and upon receipt and inspection of the coins in August the customer contacted us to express her dissatisfaction with the coin holders that contained the coins that were delivered to her. The situation was discussed with the customer, and we offered to exchange the coins at issue and provide more suitable items. The customer was advised that after receipt of her unsatisfactory items in our warehouse, it may take up to 30 days to locate and deliver the new coins. The unsatisfactory coins were received in September and replacements were sent later that month. Upon receipt of those coins in October, the customer was again dissatisfied with the plastic holders for the replacements and in November returned them a second time for another replacement. Upon a December receipt of the unsatisfactory product, second replacement was sent out that month in December. We had our *************** and **************** Managers inspect each coin and holder to ensure we provided flawless examples.  Even with these measures, there were complaints about the plastic holders and in January requested a third exchange. At that time, we advised that we had exhausted our suppliers stock of coins in the requested years and grades and that we could accept a full return and fully refund the purchase price to her account. The customer accepted that alternative and was refunded her entire purchase price. We had our **************** Manager inspect the coins that ************ returned and could not find any evidence to support her claim of scratches or any other damage to any of the plastic holders.
  
  RCTV makes every effort to satisfy our customers and provide exemplary examples of the products in the years and grades requested by our clients. We always provide product that meets the rigorous grading standards of the industry in presentation cases that hold to the standards of protection required for such items. It is important that the display case absorb any abuse that would impact the value of the coin and they are designed to do so without degrading the underlying coin asset. 

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  RCTV sent me a coin that I canceled the day after an advisor suggested that I would like it. After following the advisors suggestion to order the 2018 platinum coin, I looked it up on the internet. It was absolutely ugly. I called the advisor and asked if it had shipped. ***** said that it had not yet shipped and said that he would cancel the order. Five days later, I received the unwanted coin in the mail. I called ***** and said that I got the unwanted coin and he stated that was a mistake and he would send me a RMA code to return the unwanted coin. I received the RMA ***** and returned the coin. The coin was received by RCTV on 5/2/22. However, the cost of the coin was not credited to my credit card. The advisor, *****, assured me that the charge was already credited to my credit card. However, as of 5/12/22, the credit has not been posted on my credit card.

  

  Business response

  05/25/2022

  Business Response /* (1000, 5, 2022/05/16) */ We sincerely apologize that Mr. ****** had a less than excellent experience with our company. We failed to cancel his order prior to it being shipped out as Mr. ****** requested. Our Sales Manager spoke with Mr. ****** on 5/16/22 and advised him that a full refund was issued by our company on 5/10/22. We value our customers highly and strive to correct all errors as soon as we are made aware of them. Regards, RCTV Customer Service Consumer Response /* (2000, 8, 2022/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) RCTV resolved my complaint in a professional and timely manner. I will continue to do business with RCTV in the future.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Made a purchase for Christmas with a discount coupon. Received the purchase but had to return part of the purchase because it was flawed. Was told that they would replace the coin and then told that they had none to replace it with. Then after over a month and talking to more than 8 people waiting for a refund, they charged us full price for a mistake they made. Was told originally that they would still give us the discount because it was their mistake and now they charged us full price and say it's our fault. Would have never made the purchase if we knew they weren't going to give us the discount that was advertised. Asked to speak to a manager to file a complaint and was told I wasn't allowed to file a complaint that way

  

  Business response

  03/24/2022

  Business Response /* (1000, 5, 2022/02/01) */ We sincerely regret that ******** has had a less than excellent experience with our company. As a holiday promotion, ******** received an offer of "$100 off a purchase of $500 or more" which expired 12/31/21. She made a purchase of two items which exceeded $500 and applied the $100 coupon to the order. She requested to return part of the purchase for quality control issues for an exchange, however she was notified that the item was out of stock. We offered to issue a refund for the item, which she accepted. It was explained that the returned item would bring her order total well below the $500 threshold, which voided the $100 discount. After the refund was processed, ******** called to complain about not receiving the $100 discount on the item she kept. The manager on duty offered 3 alternatives to resolve the issue, including to give her a discount proportionate to the price of the item she kept. ******** was initially understanding and accepted this alternative, but then changed her mind and informed us that unless the $100 was honored in full she would file a complaint with the BBB We are still willing to honor any of the 3 initial alternatives that our manager offered ******** Give her a discount on the order proportionate to the price of the item she kept, this would result in a refund of $32. Provide a shipping return label and issue her a full refund for the remaining order amount Give her another $100 coupon towards a purchase of $500 or more with no expiration date

• Initial Complaint

  10/20/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a signed script from Stranger Things mid July of this year for a birthday present for my daughter and on July 29 I emailed them asking them when it would be shipped out. It is now October 20 I have not received any emails telling me when I will get it and I do not have the product yet it was **** and I tried calling the phone number they have available and it says to email them which I have and I have not gotten a response yet.

  

  Business response

  12/09/2021

  Business Response /* (1000, 5, 2021/11/08) */ On November 4th, 2021 ********** realized that she had confused our company with a Canadian Company with a similar name. She has advised that she will me contacting the BBB to either amend or delete her original complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩