Business Profile
Retail Florist
JustFlowers.comThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.06/5 stars
Average of 646 Customer Reviews
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Review fromJohnny M
Date: 08/05/2025
1 starOMG ?? is the first word comes to mine when I think about the extremely poor service from Just Flowers. I paid for an arrangement for flowers to be delivered to one of my favorite Aunts here in *******. I really wanted to surprise her on her birthday due to she live alone and never recieve company or visits from others to much. ****, Not only my flowers didn't show up but I was told the following day that the location was a little further then expected and if I wanted the flowers to be delivered I had to pay an additional fee ?? mind you this I was told the following day. Since my favorite aunt could not see the flowers o purchase for her (VERY disappointed) I decided to have tge flowers ship to my sister's house the next day for her birthday. ?????? Again, NO delivery to my "Sister" house either, now I'm beginning to wonder if this a legitimate company ?? crazy frustrating thoughts flying through my head. This time I was told that a delivery was made but no one was home ?? my mom has a "Ring" camera and she's was sitting and waiting for this delivery for my sister. No one attempted to call me directly as they were told to do so. Today is a new day and my delivery still has not arrived yet. This must be the worse flower company on the planet. Tgey must be investigated ?? for fraudulent practices. Something just not right. Just Flowers should definitely change there name to "JUST PROBLEMS " JUST CURUPT " JUST WRONG"? JUST NO" TO JUST FLOWERS. WORSE OF THE WORSE. BBB PLZ INVESTIGATE THIS COMPANY ?? ?? ??JustFlowers.com
Date: 08/06/2025
****** ***** we apologize for the problem you are experiencing with your order ******** to ******* ******. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our **************** Manager for special review. Thank you for your patience and understanding.Review fromJoseph I
Date: 08/05/2025
1 star****************. Paid for Sunday delivery, (As per their website, 24-7 delivery) and they took my money, the flowers were not delivered as promised, was told by customer service that no florist was open on Sunday. Why did they take my money knowing the flowers were not going to be delivered. Second issue: received an email stating there was going to be a slight substitution to the item we ordered, due to not all florists have flowers to match the item we paid for. Are you kidding me, WE ORDERED ROSES, what florist does not have roses. After talking to customer ************ they were rude, obnoxious, and had no consideration to rectify this issue. Please read the other reviews, this is how they do business, stay away, they are a horrible company.JustFlowers.com
Date: 08/06/2025
Deliveries are available in most major cities on Saturday and Sunday in the ***. If we are unable to arrange for delivery on Sunday and time permits we will set up for delivery on Saturday, including Birthday and Anniversaries, and ************ Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date.Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.Review fromMike M
Date: 07/30/2025
1 starLate delivery, wanted an extra $15 for delivery after I already paid for delivery and the flowers did not match the arrangement I ordered. (No basket)JustFlowers.com
Date: 07/31/2025
At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.Some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s). We will contact you if such a situation arises.Review fromKimberlee C
Date: 07/25/2025
1 starThis company is terrible. Thought I was paying one price and they tried to charge me almost $30 extra dollars in shipping and extra fees.I tried to cancel my order and they said they cancelled it, then called me back and asked if they gave me an additional discount if that would work.I still paid $10 more than I wanted, but didn't want the hassle or ordering elsewhere.The flowers were also not like the picture advertised.Very disappointed.JustFlowers.com
Date: 07/28/2025
********* **********, we are here to help. Can you please e-mail photos of what was received to **********************************Review fromRoger J
Date: 07/17/2025
1 starFlowers were not nothing like the one I chose. Ordered yellow roses with white daises to accent. No more than 3 roses were in the arrangement. I paid for roses and got a lower grade of flowers. Will never use this florist again. It is summertime. No excuse for not having roses! Bet I will check out the company before I order online again.JustFlowers.com
Date: 07/21/2025
***** *****, thank you for making us aware of this. We have gone ahead and forwarded your concerns to our management. Also, it is advised that you reach out to a company directly before voicing your displeasure on the internet. This is the first time we are hearing about your concerns.Review fromJason G
Date: 06/23/2025
1 starDO NOT USE THIS COMPANY. They will deliver the flowers they choose when they want. There were three variables to my order, the date, the note, and the flowers, and all three were messed up. I did not order roses, who I was ordering for does not like roses, yet thats what was received. The colors did not match, and I was not contacted for a next step had what I ordered been unavailable. There was no note included in the order despite the note I wrote included in the order receipt. The delivery was a day late despite advertising same day delivery. **************** was hard to deal with, requiring multiple calls during my work hours to explain the situations with little remorse. I am incredibly disappointed, will not be using this company again and will be leaving honest reviews everywhere I can.JustFlowers.com
Date: 06/24/2025
1. gift receipt and card message were in fact included with the delivery 2. text of card message sent at 4:59 pm edt on 6/10 3. arrangement overfilled with a dozen roses that were valued well above what was paid 4. compensation offered, accepted, and issued promptlyReview fromSondra H
Date: 05/30/2025
1 starOrdered flowers for my grandaughter who had a baby and they did not deliver the flowers I ordered and paid for, instead a cheap arrangement. I was so embarrassed. A loving grandmother.JustFlowers.com
Date: 06/03/2025
At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. Can you please e-mail photos of what was received so that we can assess what was delivered versus what was ordered.Review fromJay R
Date: 05/29/2025
1 starI ordered Flowers for my Mother for mothers day. 2 Dozen Roses. Spent well over $200+ on this order, 2 days before mothers day. Here it is now, the 29th of May, I am out over two hundred dollars and my mother still doesnt have her flowers. The e mails have stopped and I called and spoke with someone who barely understands English. They stated that they are sorry and will look into it. They will not refund the money either. This place is a s.c.a.m. 100%. Buyers beware.JustFlowers.com
Date: 05/30/2025
*** **** we apologize for the problem you are experiencing with your order ******** to ****** ****. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our **************** Manager for special review. Thank you for your patience and understanding.Review fromH. B
Date: 05/28/2025
1 starIf I could leave zero stars, I would. Just Flowers delivers poor-quality flowers, unreliable service, and a website that looks like it hasnt been updated since 1999.Customer service is just as frustratingyoull likely go through multiple overseas **** before finally speaking with a U.S.-based manager. And even then, theyll argue with you and dismiss your claims, even when you provide photo proof showing they delivered dead flowers and spilled waterthe day before the recipients birthday.After all that, they offer a dissatisfied customer refund of **************************** that are already overpriced.I would absolutely not recommend Just Flowers to anyone.JustFlowers.com
Date: 05/29/2025
******** ************, our management offered you double the amount of what our customer service team offered you. The order was delivered on Saturday, May 10th, the day before Mother's Day. Occasionally, orders do in fact arrive slightly early so that the recipient can enjoy the flowers the entire day of the occasion. Regarding, spillage of water, this can in fact happen while the flowers are in transit. We've checked the quality of the flowers and there was only one in the entire arrangement that had started to ****.Review fromChristine P
Date: 05/26/2025
1 starHorrible never order from them. 4 days late over priced and nothing like what was ordered. Total rip off. They should not be in businessJustFlowers.com
Date: 05/28/2025
Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. Your order was delivered on Monday, May 26th (Memorial Day).
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