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Business Profile

Astrologer

Astroline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Astrologer.

Reviews

Customer Review Ratings

1

Average of 24 Customer Reviews

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Review Details

  • Nicole P

    Date: 09/18/2024

    Poor customer service. Cancelled service prior to renewal but was charged anyway. Took a very long time to respond to multiple emails and was told I could not be refunded.

  • Prerna M

    Date: 09/03/2024

    This is a scam website. I just clicked on it out of curiosity and they started charging me $20 each month, without my consent, on my credit card saved in Apply pay.

  • Brittany D

    Date: 08/25/2024

    I cancelled my services on August 11th after I was charge of the of it service and charged AGAIN August 25th though they already charged me of the service. Why am I being charged in the same month? I will be filing a dispute to get charge with my bank

  • Emily B

    Date: 08/17/2024

    Same as others -- this company charged me $29 for a guide I didn't purchase. All I signed up for was the $1 trial. Avoid avoid! Do not sign up for that trial, or you will be billed more without your consent.

  • Larhonda H

    Date: 07/27/2024

    This company performed Unauthorized charges on my Apple ********************** Avoid at all costs

  • Dan Y

    Date: 07/17/2024

    Avoid at all cost. Shady business practices. They make the cancellation process very complicated with lots of fine print in order to trick the user into thinking they've completed cancellation while leaving additional steps so that they continue being charged.

  • Heather H

    Date: 06/19/2024

    Fraudulent billing practices. They charged my account after the cancellation $19.99 not one time but 12 times in 2 weeks, a technicality that froze all my accounts in my apple wallet because after the third charge all my banking accounts where frozen to prevent fraud. Unfortunately I was out of town, and unable to pay for things to get around or eat until I could get virtual cards or replacement cards by ****** They still have not replied to my complaint more than a robo reply.

  • Win F

    Date: 05/31/2024

    5/20 I start the $1 trial, see the site is overwhelming and back out. Look at my account to make sure they only took out $1 and see a $30 charge. Deactivate and unsubscribe. Money is returned. 5/24 I have another $30 charge. The subscription fee is $19.99. So not only are they scammers but thieves. None of the phone numbers are active. Ive contacted them after their response on other platforms and havent heard anything back. Theyve replied to my concerns when under other emails but not the one I signed in with. If legal action is needed then I will escalate the issue.

  • michelle s

    Date: 05/27/2024

    Absolutely terrible. Made it so difficult to cancel subscription. it seemed intentional. bIt took me 20+ hours over 5 days before they would email confirmation of cancellation. buyer beware

  • Katherine F

    Date: 04/03/2024

    *****% scam! Once you download the app it sends constant popups trying to take your money intentionally. Then there is not an unsubscribe link. Don't fall for this scam!!!Please note that your 3-day trial has come to an end; you will be charged ***** for your 2-week plan starting on. Your subscription has been successfully renewed. The payment was made by card (**** **** **** 3490, MASTERCARD). Here are your transaction details:Payment date:2024-04-01 Current payment amount:$***** *****That's not even my credit card #. **** Plus $30 for a report that you can't get back once you cancel!!Support Tue, Apr 2, 10:11AM (1 day ago)to me Please cancel the subscription immediately Your request (******) has been updated. To add additional comments, reply to this email.ello,Thank you for reaching out to us!May we know the reason why you would like to cancel your subscription? Your feedback will help us improve and provide the best user experience possible.We recommend canceling your subscription within the app to make the cancellation process as easy as possible. We are attaching the link to the app here: ******************************************* logged in to the app, find the cancellation option under the settings.Dont hesitate to let us know if you have any questions or concerns.****This link does not work. No cancellation option in settings!!! Then they send a totally different link after I threatened them. ****Hello again!To unsubscribe, please follow the instructions below:1. Visit our website: ********************************************** 2. Enter the email address you used to register your subscription on the app. Please note that this is the email address associated with your account login.3. Wait for the Astroline: unsubscribe email and click on the link. Please note that the link will only be available for 20 minutes.someone needs to do something about these thieves

Astroline is NOT a BBB Accredited Business.

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