Reviews

I placed an order for the Confetti Birthday Box on 01/02/24 in the amount $59.35. Expected wait times are ***** days + an additional 7 day shipping time. I was aware and accepting of this fact when placing my order, as this was the second order I made with this company. 02/01/24 I sent an email to business@kandyseoul asking for order update and did not receive a reply. 02/01/24 sent second email and did not receive a reply. Did some digging on social media and found a different email address support@kandyseoul and sent an email on 02/06/24 asking for order update. 02/07/24 received a reply stating your candies are being made now and hope to start packing in the coming weeks. Another month goes by and still havent received order or communication about order. I send email on 03/01/24, receive reply would be sure that our owner (*****) expedites it this week.2 weeks pass and still no order and no communication sent to me about order. Send email on 03/17/24 asking for update, receive no response. I went to business Instagram page 03/19/24 and sent direct message. Received reply 03/20/24 was making dalgonas for this box that night. Another week passes and no communication or update on order. I commented on a IG post and it was deleted. Commented again two more times and both were again deleted. She also deleted another customers comment asking for order update and my replies to customer. I sent a direct message to her IG calling out bad business practice and asking for a refund, and was met with extremely unprofessional customer service and immature conflict resolution. She took zero blame and never once apologized for an order I paid for that she could not fulfill. She stated would only refund half of my money, per refund policy. However, this is 100 % a business fault of over-promising and under-delivering. I paid for a product I wanted, but she left me without a choice but to cancel and not do business with her again.

All customers are kindly asked at time of check out to sign up for email updates. Customer did not do so. From 2/13 - 3/7 I was away from business due to hospitalization and illness. A mass email was sent to everyone who did sign up. People have even commented this on the same post this customer claims she left comments on. There are a few other accounts that also report in public and privately that comments and DMs are glitching not only on my side but also theirs. This customer leaves out the part where I posted her order being packed and in its shipment box awaiting next day shipment. I do not have time to check everyones emails and direct messages instantly and this dispute happened 9 hours after my account posted via automation a post on social media. She claims that I have all the time to make a post and ignore her. When in fact I did make her order and packed it and put it in public eye via social media. I think as a culture Americans NEED to stop demanding instant communication. On her receipt she will have my correct form of communication and email to reach out to, which she clearly found later on also in social media. I did apologize to the customer for allowing her to feel unheard, however I am not a human punching bag, I advocate for my customers and my patients daily. I have a teenager and a toddler and I do have the right to refuse service to anyone so as ling as it is not discriminating and the last time I checked being unruly was not a protected class. I gave the customer a full refund and gifted her order away on instagram. Communication was slow especially while I was in the hospital however I did hire someone very part-time to try to handle a few emails while I was away. I do accept responsibility if he promised her a deadline that was not met, but like the customer did say she did reach out to me and I did communicate with her directly. I am one person and I create my orders in batches. I made 550 cookies when this cookie takes 15 minutes to make 4. Thank you I have nothing further to add.