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Business Profile

Clothing

VF Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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VF Corporation has 28 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my ski goggle frame material disintegrated in climate controlled storage. I next mailed to the Northface, and it was returned to me to have warrantied through marcolin. I spoke with ******** who suggested I best email you for help. ******** referred me back to The North Face. I feel in getting the run around on my like new barely used ski glasses in which one component disintegrated rendering unusable.

    • Initial Complaint

      Date:09/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello there ! So this morning I walked in to the North face store located at ************, ** prime outlets . I wanted buy women Jacket for sister. I was inside looking and when standing looking at jackets The employee name ******* ( store manager ) didn't greed me at all no HI or welcome to store. She started conversation on high tone and argesive attitude. Saying are you need something , like I'm nobody . When I told I am looking right now , she told standing like you trying say something. I decided to not pay attention and continue shopping. After 5 mins when I told I need help find the size that I need . She told with rude way of saying any Large size since covid .when I asked her models she has size I'm looking , she told I go look around myself . I think this not acceptable to be treated this with customer at anytime. I felt so disrespect or discriminated cause I'm not white or what .When purchased the item she even say bye or thank you .Please take a serious action on her , it's bad reputation for store and brand with such reputation. Thank you in advance!!!

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a zip up sweatshirt from The North Face online which arrived but it still had a anti theft tag on it. I requested a return in which they provided a return label and the item was sent back on July 25th, 2022. They have not Registered the return or provided a refund. I have reached out multiple times with no help at all. I just want the return processed and my refund.

      Business Response

      Date: 08/30/2022

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from ********************************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for the sweatshirt. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 08/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The north face won't refund me for an order i didn't receive. I've talked with their customer service so many times and they just give me the run around. They have told me on serval different occasions that i will receive a refund, a call back, an email and i have never received a response. Just me reaching out to them and them saying they can't help me. For example today i was told '' Thank you very much for your patience! I apologize but at this time, we are still looking further into this for you on our end. We do not have an estimated date as to when this will be completed for you. I apologize sincerely." This is unacceptable. This if for order number

      Business Response

      Date: 08/26/2022

      I am afraid that the order number was cut off. If the customer can respond with the order number, I will be happy to look into the complaint.

      Customer Answer

      Date: 08/27/2022

       
      Complaint: 17770038

      I am rejecting this response because: it is unresolved. The order # is : #********

      Sincerely,

      *****************************

      Business Response

      Date: 09/02/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and as this was for an order placed in 2021, the customer has been issued a gift card.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 09/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/21/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on the NorthFace website Aug 21, 2022, 10:40 AM. I immediately noticed the shipment address was incorrect; likely a result of the website auto-filling the shipping address baed on the first few characters of the address that was entered. The item was sent to: **************************************************** The correct address is : ************************************************************************** I immediately contacted CS:************************* <***********************************>12:40 PM (2 hours ago)to The, tnfsupport This order, order number A0178136 is shipping to the wrong address. Please update the correct shipping address to:************************* 70 ********, North ******************************** If the address can not be updated please cancel this order andI will place a new one. Thank you. The North Face via amazonses.com 1:50 PM (1 hour ago)to me Hey there ******,Thanks for reaching out. I hope your weekend is going well! I'm very sorry to say that I'm unable to change the shipping address or cancel as your order is being processed for shipment. We strive to process our orders as quickly as possible, and therefore, are unable to make any modifications to the order once it has been processed. I sincerely apologize for any inconvenience that this matter may cause. Once your order ships, you will receive a shipment confirmation email containing your tracking information. I recommend contacting the carrier with your tracking number to attempt to have your package held for pickup at a local facility. I certainly apologize again for the inconvenience. Please don't hesitate to reach back out if you have any questions or concerns! Thank you,***** S ****************

      Customer Answer

      Date: 08/24/2022

      Through working with the vendor CS this issue has been resolved. How can I close the complaint?

    • Initial Complaint

      Date:06/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm complaining about ***(thenorthface.com) keeps canceling my orders, making me unable to buy items from the website. The online account involved is under the email: ***************** The whole course of the issue:The first order(order #********) was made on MAY 29, 2022, with three jackets. I tried them on and two of them are too big for me, the other one had some manufacturing defects. So I returned the whole order according to their free return policy, using the return label that came with the original package.The 2nd order(order#********) was made on JUNE 2, 2022, with the jacket I like, and it came without issue.The 3rd order(#********) was made on JUNE 9, 2022, with the same jacket but a smaller size, since my girlfriend likes the jacket I bought in the second order. So we thought it would be nice to have another one for her as well. And *** canceled my order with an email stating that the item is out of stock. However, when I check back on their website, the jacket of the size I ordered is still in stock.The 4th order(#********) was made on JUNE 24, 2022, with all of the items marked as in stock when I made the order. And *** canceled this order shortly after, marking all items as out of stock. Again after checking on their website, all of them are still in stock. As a matter of fact, two of the items are still showing as in stock as of today. So after this, I contact the *** support asking what was going on. And they stated that their security team was canceling my order due to the suspicion of bulk buying. But the fact is, I only successfully made 2 orders, and one of them was returned. So effectively I only bought one jacket, and they marked my account as bulk buying, and banned me from buying from the website without formal notice. All I know from the cancellation emails is the items are out-of-stock.And I confirmed with others, that they are able to make orders with the same items I was trying to buy. I'm definitely unfairly treated!

      Business Response

      Date: 07/07/2022

      Dear Sir or Madam,

      This is a response from The North Face brand regarding a customer complaint from Yinze **** ********************* Complaint ID # *********.


      While The North Face tries to meet its customers needs, we have policies related to the sale of our products including but not limited to the following, which is available on The North Face website and applicable to this customers orders.


      TERMS OF USE

      Availability of ********* Services, Features and Content

      All products, services, features and content available on or through the Website, including but not limited to prices and availability of such products and services, are subject to change and discontinuation at any time, in our sole discretion, without notice. The receipt of an e-mail order confirmation does not constitute acceptance of an order or a confirmation or an offer to sell. All orders are subject to The North Faces review and approval.  If The North Face chooses to accept an order, such acceptance will be deemed upon shipment.  We reserve the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law.

      We regret that the customer is displeased with the application of our policy and ask that this matter now be closed.

    • Initial Complaint

      Date:06/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For my order ********, The package arrived and was completely empty. It wasnt damaged or tampered with. It looks like shipper error and Im very disappointed. The business wont reply to me. Id just like to be refunded. No reshipment.

      Business Response

      Date: 06/27/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service, they are working with the shipper to investigate this incident and the customer was issued a full refund on June 21, 2022. They should receive it within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 06/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:06/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned items but I didn't get refund. I checked **** tracking numbers many times and I discuss about to get refund. But They refused refunds or contact to my credit card company Like ping pong play. My credit card company CITI master card(Customer Service **************) don't get any refunds others purchase refunds.It is not show refund situation on The North Face webpage. Progress is not visible on the webpage.Order #******** $1,050.29 **** ******** **** **** **** **** **** 46 9/15/2021 02:59 PM 9 Items Each ***** NECK POUCH Pikes Purple - TNF Black, ***** HIP PACK IIIS Arrowwood Yellow Leopard Print - TNF Black, WOMENS PRINTED **** RETRO NUPTSE JACKET XXL Arrowwood Yellow Leopard Print, BOREALIS TOTE Blackberry Wine - Rose ***** BASE CAMP DUFFELXS Summit Gold - TNF Black, BASE CAMP DUFFELXXL TNF Red - TNF Black, BASE CAMP DUFFELXXL Summit Gold - TNF Black, BASE CAMP TRAVEL CANISTER Red, BASE CAMP DUFFELXXL TNF Black - TNF White **** ******** **** **** **** **** **** 19 10/08/2021 12:12 PM Order #******** $80.82 MENS NUPTSE MULE 10 Arrowwood Yellow - TNF Black Order #******** $320.66 **** ******** **** **** **** **** **** 73 10/08/2021 12:12 PM 3 Items BASE CAMP DUFFEL IC Fiery Red - TNF White, BASE CAMP DUFFEL IC Aviator Navy, EXPLORE FUSEBOX BACKPACKS Summit Gold - TNF Black.**** ******** **** **** **** **** **** 75 11/12/2021 09:57 AM **** ******** **** **** **** **** **** 44 11/12/2021 09:57 AM **** ******** **** **** **** **** **** 20 11/12/2021 09:57 AM **** ******** **** **** **** **** **** 51 11/12/2021 09:57 AM **** ******** **** **** **** **** **** 68 11/12/2021 09:57 AM **** ******** **** **** **** **** **** 68 11/12/2021 09:57 AM Order #******** $112.38 BASE CAMP DUFFEL IC Fiery Red - TNF White

      Business Response

      Date: 06/29/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******* Sed ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer will be issued a refund for their purchases. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:05/24/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 15, 2021 I purchased several fleeces for $214.00 from North ************ with my MasterCard via their web site. In January I decided to return three of the fleeces and and a Return Authorization (see attachment) from North ************ ********* of the North Face) was issued by ************************* - North ************ Customer Service ********** a credit to my MasterCard did not show ** in May I sent ************************* an email inquiring about the credit status. Shallon emailed me back saying that I needed to contact their parent company (North Face) customer service concerning the credit status. When I called North Face customer service as instructed by Shallon they told me that they did not understand why Shallon directed me to call them since they do not have access to North ************'s computer data base which includes credits for returned merchandise and return authorizations. I am extremely frustrated with both North ************ and North Face. I shipped the merchandise back in January as instructed and still do no have a refund. Shallon's email address is: ************************ ******* not have a listed telephone number

      Business Response

      Date: 06/01/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with customer service team who currently handles The North Face Renewed issues. A member of the team should be reaching out to ******************** in the coming days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 07/18/2022

      You promptly contacted the company - North Face that I was having an issue with. Because of your contact with North Face they are in the process of refunding money for clothing that I returned to them in January 2022

    VF Corporation is NOT a BBB Accredited Business.

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