ComplaintsforJefferson Capital Systems, LLC

• Initial Complaint

  08/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hello, I am not liable for this debt with ******* WIRELESS. I do Not have a contract with JEFFERSON CAPITAL LLC. They did not provide me with the original contract as requested. I also cannot locate this business with this name and address a ****** search shows this permanently closed.

  Customer response

  08/13/2024

  Good Morning  
  I had a dispute in and this has finally been removed so it is resolved now. Thank you and have a great day! 
  ~************** 
  

  
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is a formal complain regarding an unknown collection account listed on my credit report. This account was never verified, and I have not received any validation for this debt. Please investigate and remove this account from my credit report if it cannot be verified.

  Customer response

  08/01/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Erica *******, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.
  
       I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here: ***********************;                                                Date: 08/01/2024
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Jefferson Capital Systems, LLC on 07/23/2024 by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    
  • The reason why I believe the alleged debt is NOT valid is: I have not received any documentation or proof supporting the existence of this debt. Without proper verification, such as signed agreements or detailed account statements, it is impossible to validate the claim that this debt is legitimate.
    
    
  • The account number: **********
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business response

  08/09/2024

  August 9, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          ************************* / ID# ********
  
  Dear BBB Accreditation Team:
  
  We appreciate the service provided by the Better Business Bureau and its assistance in forwarding this complaint to our attention. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
  
  To address the complaint, Jefferson Capital will contact ************************* directly via U.S. mail.Attached is a copy of our response.
  
  Thank you for the opportunity to be of service. Please contact us with any further questions.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

  Customer response

  08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  When I received a copy of my credit report last few weeks ago, I found accounts there that I have not opened and inquiries I never made. There are also addresses there where I never resided. Now I am dealing with creditors who want me to file a police report and a fraud packet even though proofs has been given already. I also found this account that I believe not mine:Acct name: ***************************************** SYST acct no. **********date opened 12/01/2023 balance $1,477.00 I am not liable for this debt and I do not have a contract with:Company: JEFFERSON CAPITAL SYST Address: ********************************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *********************************************************************************** and email at [email protected] need a response from the company.

  Customer response

  08/03/2024

  I reached to the credit bureaus via mail on 06/07/2024 and 07/28/2024
  I have tracking and i can see it was received yet i got no response and according to the law they have 30 days to respond. I contacted my lawyer and was advised to reach out to the bureaus and When i contacted the bureaus via phone they mentioned that they have not gotten a response from the creditor to take action, so i filed with you guys, BBB
  please let me know if you have any other questions.

  

  Business response

  08/13/2024

  August 13, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          *********************** / ID# ********
  
  Dear BBB Accreditation Team:
  
  We are in receipt of your correspondence sent on behalf of the above-referenced customer.
  
  This letter will confirm that we are responding directly to *********************** via US mail to attempt to resolve this matter. Attached is a copy of our response.
  
  Thank you for the opportunity to be of service.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

  Customer response

  08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am not liable for this debit with Sprint, I do not have a contract with Jefferson Capital Systems, they did not provide me with the original contract as I requested.

  Customer response

  07/29/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Jarrell **********, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.
  
       I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:*********************************** Date: 07/29/2024 
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Jefferson Capital Systems, LLC on 05/1/2024 by  Select one -> Mail
    
    
  • The reason why I believe the alleged debt is mines: I am not liable for this debt with sprint. I do not have a contract with JEFFERSON CAPITAL SYSTEMS LLC, they did not provide me with the original copy as requested.
    
    
  • The account number: **********
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business response

  08/07/2024

  August 7, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          *********************************** / ID# ********
  
  Dear BBB Accreditation Team:
  
  We are in receipt of your correspondence sent on behalf of the above-referenced customer.
  
  This letter will confirm that we are responding directly to *********************************** via US mail to attempt to resolve this matter. Attached is a copy of our response.  Contrary to the allegations in the complaint filed with the BBB, our office has no record of receiving any communication,including a request for documentation of the account, from the consumer. We therefore did not have an opportunity to address the consumers concerns prior to the filing of the complaint.
  
  Thank you for the opportunity to be of service.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector
  

  Customer response

  08/07/2024

   
  Complaint: 22057541
  
  I am rejecting this response because: Im providing the proof regarding this matter and would like for documentation from JEFFERSON CAPITAL LL that Ive had stated before please provide me documentation claiming this is my debt or send me the original contact please if not please immediately delete of my credit report thanks.
  
  Sincerely,
  
  ***********************************

  

  Business response

  08/13/2024

  August 13, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          *********************************** / ID# ********
  
  Dear BBB Accreditation Team:
  
  We are in receipt of your additional correspondence sent on behalf of the above-referenced customer.
  
  This letter will confirm that we are again responding directly to *********************************** via US mail to attempt to resolve this matter. Attached is a copy of our response.
  
  Thank you for the opportunity to be of service.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Sprint. I do not have a contract with JEFFERSON CAPITAL SYSTEMS, they did not provide me with the original contract as I requested.

  Customer response

  07/26/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Javari ****, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.
  
       I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here: ******************;  Date:  _07_/_26_/ 2024__
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Jefferson Capital Systems, LLC on _06_/_30_/_2024__ by  Select one -> Email, Phone, Mail, or Other (Please specify)__MAIL_______________
    
    
  • The reason why I believe the alleged debt is NOT valid is: I am not liable for this debt with JEFFERSON CAPITAL SYSTEMS. I do not have a contract with JEFFERSON CAPITAL SYSTEMS, they did not provide me with the original contract and I have no knowledge of this account. The account below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC
    1681.
    
    JEFFERSON CAPITAL SYSTEMS : # ******XXXXXXX, has violated my rights.
    
    I looked at my Experian credit report on June 2, 2024 and noticed some things are incomplete and not accurate. According to the Fair Credit Reporting Act Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates according to 15 USC 1681(e)(b).
    
    And according to 15 USC 1681 5 they are supposed to do this (5) Treatment of inaccurate or unverifiable information
    (A)In general, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall
    (i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and (ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.
    
    and according to 15 USC 1681s-2 they are supposed to not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
    
    
  • The account number: *************
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business response

  08/01/2024

  August 1, 2024
  
  
  
  Better Business Bureau
  ******************************************************************************************************
  
  Re:          *************** / ID# ********
  
  Dear BBB Accreditation Team:
  
  Jefferson Capital Systems, LLC received the above referenced correspondence sent on behalf of *************** and we reviewed our file. Our office understands these matters can be stressful, and we strive to treat every person with respect and dignity.
  
  Jefferson Capital will contact *************** directly via U.S. mail to attempt to resolve this complaint. Attached is a copy of our response.
  
  We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a certain credit last few weeks ago but it was not approved. So I requested a copy of my credit report and when I received it, I found things on there that were inaccurate such as inquiries that are not mine were on my report as well as accounts that I never opened, and tons of addresses I never resided. I also found this account that I believe not mine:Acct name: ********** (Original Creditor: 12 SPRINT)acct no. *************date opened 12/07/2023 balance $1,952.00 I am not liable for this debt and I do not have a contract with:Company: JEFFERSON CAPITAL SYSTEM Address: ************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ***************************************************************** and email at *****.****@yahoo.com.I need a response from the company.

  

  Business response

  08/01/2024

  August 1, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          ******************* / ID# ********
  
  Dear BBB Accreditation Team:
  
  We are in receipt of your correspondence sent on behalf of the above-referenced customer.
  
  This letter will confirm that we are responding directly to ******************* via US mail to attempt to resolve this matter. Attached is a copy of our response.
  
  Thank you for the opportunity to be of service.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

• Initial Complaint

  07/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am writing to file a complaint against Jefferson Capital Systems LLC regarding their attempt to collect a debt on my credit report. Jefferson Capital Systems LLC has used deceptive practices and harassment to try and collect a debt I am not liable for. Identity Theft has been committed by Jefferson Capital Systems LLC.[Account# XXXX XXXX XXXX 2607][JCS Reference#: 3699967805]I am not responsible/liable for this debt with ***** being reported on my credit report by [Jefferson Capital Systems LLC]. I have NEVER entered into a valid contract/mutual agreement with [Jefferson Capital Systems LLC]. I have not signed any documents authorizing them to collect from me. After numerous attempts, [Jefferson Capital Systems LLC], has failed to provide me with a certified original contract with my signature, full disclosure, or the full accounting ledger as requested.Never was there:1. Offer and Acceptance - There must be a clear offer outlining the terms, and a corresponding acceptance of those terms by the other party. Both parties need to be on the same page without any confusion. There's no negotiation of terms or exchange of value (consideration) between myself and Jefferson Capital Systems LLC. 2. Consideration - Each party must give up something of value and receive something of value in return. It can be money, goods, or services.3. Never has there been an Original Contract between Jefferson Capital Systems LLC and myself.

  Customer response

  07/23/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, ************;Nicks, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.
  
       I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:___Michael Nicks________________________________   Date:  _07_/_23_/_2024___
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Jefferson Capital Systems, LLC on _07_/_01_/_2024__ by  Select one -> Email, Phone, Mail, or Other (Please specify)____Mail_____________
    
    
  • The reason why I believe the alleged debt is NOT valid is:__I am not liable for this alleged debt. I have NEVER done any business, and I have NEVER signed any type of contract/agreement with Jefferson Capital Systems LLC. I requested a valid original contract with my signature, certificate of indebtedness, full disclosure, and the full accounting ledger. I never been ignored and never received any of these per my request. _________________________________________________
    
    
  • The account number:_Acct ending: 2607 and JCS Reference # **********_______
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business response

  08/01/2024

  Please see the attached response.  Thank you.

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with Sprint. I do not have a contract with Jefferson Capital Systems, and they did not provide me with the original contract as requested.

  Customer response

  07/17/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Terri Grant, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.
  
       I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:___________________terri grant________________   Date:  _7_/_17_/__2024__
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Jefferson Capital Systems, LLC on 1__/__7/__2024_ by  Select one -> Email, Phone, Mail, or Other (Please specify)___________mail______
    
    
  • The reason why I believe the alleged debt is NOT valid is:_______because i never had a debt/ account with sprint or jefferson capital__________________________________________________________________________________________
    
    
  • The account number:_______________37631xxxx______
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business response

  07/24/2024

  July 24, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          ********************* / ID# ********
  
  Dear BBB Accreditation Team:
  
  We appreciate the service provided by the Better Business Bureau and its assistance in forwarding this complaint to our attention. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
  
  To address the complaint, Jefferson Capital will contact ********************* directly via U.S. mail. Attached is a copy of our response.  Contrary to the allegations in the complaint filed with the BBB, our office has no record of receiving any communication, including a request for documentation of the account, from the consumer.  We therefore did not have an opportunity to address the consumers concerns prior to the filing of the complaint.
  
  Thank you for the opportunity to be of service. Please contact us with any further questions.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

  Customer response

  07/24/2024

   
  Complaint: 22000848
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  RE: Jefferson Capital Systems ******************************** Credit report collections:Opened date: Apr. 24, 2024 Reported: Jun. 28, 2024 Amount: $8,474.00 Jefferson Capital Systems added collection to my credit reports without my knowledge. I checked and am unable to verify their registration in the state of *********; both of which are Fair Debt Collection Practices Act (*****) violations.Jefferson Capital Systems put collection on my credit reports without my knowledge and in doing so, this violated the ***** Collection Practice by placing a collection account on my credit reports without notifying me. In addition, there is no verification from the State of Wisconsin that they are registered, which is also against the ***** rules.I request that Jefferson Capital verify the following information:1. Full original Account Number 2. Date original Account was opened 3. Any written agreements between myself and the original creditor stating this debt is owed 4. Full account summary and itemized calculation of alleged debt 5. Date of the first delinquency 6. Dates and times of any phone calls made and to what number in attempt to contact me concerning the alleged debt before it was reported to an agency, and so proving that these calls were made in the times governed by ***** law.If Jefferson Capital Systems is unable to provide the above identifying account information, this account must be deleted from all credit reporting agencies including, but not limited to: Transunion, Experian, Equifax, and LexisNexis.Jefferson Capital Systems also failed to follow ***** by not sending a letter giving the consumer time to dispute or validate the alleged debt within the allowed 30-day time that is required by law.

  Customer response

  07/13/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Mary ****, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.
  
       I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:___Mary Reed________________________________   Date:  _7_/_13_/_2024___
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Jefferson Capital Systems, LLC on _05_/_14_/__2024_ by  Select one -> Email, Phone, Mail, or Other (Please specify)___Mail______________
    
    
  • The reason why I believe the alleged debt is NOT valid is:_I have no knowledge of this debt. I have also been informed that my information has been part of a data breach in 2019, 2021, and 2024.____________________________________________________________
    
    
  • The account number:__JCS Ref Number: 3914388042_____
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business response

  07/24/2024

  July 24, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          ***************** / ID# ********
  
  Dear BBB Accreditation Team:
  
  Jefferson Capital Systems, LLC received the above referenced correspondence sent on behalf of ***************** and we reviewed our file. Our office understands these matters can be stressful, and we strive to treat every person with respect and dignity.
  
  Jefferson Capital will contact ***************** directly via U.S. mail to attempt to resolve this complaint. Attached is a copy of our response.  Contrary to the allegations in the complaint filed with the BBB, our office has no record of receiving any communication, including a request for documentation of the account, from the consumer.  We therefore did not have an opportunity to address the consumers concerns prior to the filing of the complaint.
  
  We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with cricket, and do not have a contract with Jefferson capital systems llc. They did not provide me with the orginial application like I asked.

  Customer response

  07/11/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, *************;*********, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.
  
       I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:_____________isabella Donatelli______________________   Date:  7_/_11_/____2024
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Jefferson Capital Systems, LLC on __4/_15_/_24__ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________mail________
    
    
  • The reason why I believe the alleged debt is NOT valid is:______doesnt belong me____________________________________________________________________________________________
    
    
  • The account number:________373703XXXX___________
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business response

  07/19/2024

  July 19, 2024
  
  
  
  Better Business Bureau
  ****************************************************************************************************
  
  Re:          *********************************** / ID# ********
  
  Dear BBB Accreditation Team:
  
  We are in receipt of your correspondence sent on behalf of the above-referenced customer.
  
  This letter will confirm that we are responding directly to *********************************** via US mail to attempt to resolve this matter.Attached is a copy of our response. Contrary to the allegations in the complaint filed with the BBB, our office has no record of receiving any communication, including a request for documentation of the account, from the consumer.  We therefore did not have an opportunity to address the consumers concerns prior to the filing of the complaint.
  
  Thank you for the opportunity to be of service.
  
  Sincerely,
  
  
  
  Consumer Relations Staff
  On behalf of Jefferson Capital Systems, LLC, A Debt Collector

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩