Business Profile

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Jefferson Capital Systems, LLC

Headquarters

Complaints

This profile includes complaints for Jefferson Capital Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,190 total complaints in the last 3 years.
158 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of identity theft. I recently received my credit report and found these fraudulent accounts that I never opened, a number of unknown addresses, inquiries I never authorized, and a variation of my name such as ****************** My information may have been a part of a data breach as the occurrence has only been happening for these past years. I also found this account that I believe not mine:Acct name: JEFFCAPSYS (Original Creditor: 12 FLAGSHIP CREDIT)acct no. *************date opened 11/27/2024 balance $26,748.00 I am not liable for this debt and I do not have a contract with:Company: JEFFERSON CAPITAL SYSTEM Address: ************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ****************************************************************************** and email at [email protected] need a response from the company.
Business Response
Date: 06/13/2025
June 13, 2025

Better Business Bureau
****************************************************************************************************

Re: ******* ***** / ID# ********

Dear BBB Accreditation Team:

We are in receipt of your correspondence sent on behalf of the above-referenced customer.

This letter will confirm that we are responding directly to ******* ***** via US mail to attempt to resolve this matter. Attached is a copy of the response sent to her.

Thank you for the opportunity to be of service.

Sincerely,

Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt Collector
Initial Complaint
Date:06/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The debt arose from a chargeback that was resolved in my favor by the merchant.
Business Response
Date: 06/13/2025
Please see the attached response. Thank you.
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
please refer to the attached pdf file for the full details of this complaint against Jefferson Capital System.
Customer Answer
Date: 06/05/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Chris Shakespeare, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.

I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** shakespeare Date: 6 __/_5_/__2025__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Jefferson Capital Systems, LLC on 5_/_28_/_24_ by Select one -> Email, Phone, Mail, or Other (Please specify)________mail_________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: read the complaint. every 6 months the same debt is filed as if jefferson just received the account as a new file. they present it to the credit bureaus with a new file number and designation tricking the bureaus into listing the account as new debt which it is not. this practice is called re-aging and is prohibited. just do a quick ****** search "jefferson capital system re-aging accounts" to see how many times they have been successfully sued for that practice. it is the cost of doing business they always say.
  
  *****
- The account number: **********
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/13/2025
June 13, 2025

Better Business Bureau
****************************************************************************************************

Re: ***** *********** / ID# ********

Dear BBB Accreditation Team:

We are in receipt of your correspondence sent on behalf of the above-referenced customer.

This letter will confirm that we are responding directly to ***** *********** via US mail to attempt to resolve this matter.Attached is a copy of our response.

Thank you for the opportunity to be of service.

Sincerely,

Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt Collector
Customer Answer
Date: 06/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***********
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently i looked at a copy of my credit report and Notice Several Inaccuracies on my account. This account is hurting my ability to obtain credit. It's my understanding that you will investigate this account for me to Ensure Accuracy TransUnion: P.O. ***************************
Business Response
Date: 06/13/2025
Please see the attached response. Thank you.
Initial Complaint
Date:06/03/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am bot liable for this debt with CONNS, I do not have a contract with JEFFERSONS CAPITAL ************ , they did not provide me withthe original contract as requested
Customer Answer
Date: 06/03/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Todd ****, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.

I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: **** **** Date: __06/_03_/_2025___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Jefferson Capital Systems, LLC on _05_/01__/_2025__ by Select one -> Email, Phone, Mail, or Other (Please specify)____________mail_____
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/13/2025
Please see the attached response. Thank you.
Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out multiple times through multiple forms and have received nothing. First I reached out to the original lender (Conns) and they said I must go through Jefferson capital because they sold the debt I asked Conns for a copy of the original contract and they could not provide it. I explained the situation to a manager and they said their employee was wrong and was terminated for fraud and to request this documentation yet *** received nothing. Then I reached out to Jefferson and all I get is some automated system saying theyre busy or closed and to call back later. Cant even find an email for this place I finally got the automated system and it asked for my account number (which I dont have because Ive never even received anything) so I used social instead and it said theres no record. But I cant even get into contact with them so I requested all documents through the automated system and received nothing. Waited about 7-10 days requested it again still nothing. Reported them to consumer *************************** and got nothing, disputed with all credit bureaus and nothing I want proof of debt, validity of debt, original contract and some form of communication form this horrible company and I cant even get ahold of anyone lol yet they continue to report negative on my credit report I want this business to DELETE all negative and debt from my credit report or send the information Ive requested twice now. Next step will be a lawsuit to get this removed.
Customer Answer
Date: 06/01/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Kyler List, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.

I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Date: _06/01/2025___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Jefferson Capital Systems, LLC on 04/10/2025_ by Select one -> Email, Phone, Mail, or Other (Please specify)_by phone (automated system) twice.
- The reason why I believe the alleged debt is NOT valid is:
  original lender (Conns) balance was $999, I paid well over the amount then was told oh the employee was terminated for fraud and you still owe $XX. They said make a payment to get caught up and well look into it. I requested a copy of the contract from them years ago and never got that either I believe there was some sort of error and or mistake wether it was intentional or not but Havent heard a thing about it in years then boom now I have this on my credit report when I do NOT owe money. and now here we are Ive requested documentation twice, tried reaching out multiple times tried getting in contact in every way possible to me and have even disputed my credit multiple times. Yet Ive still received nothing!
- The account number: THEY NEVER EVENT GAVE ME AN ACCOUNT NUMBER ! Because theyve never sent me a single god **** thing! Even the automated system I had to use my social security number
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/11/2025
June 11, 2025

Better Business Bureau
****************************************************************************************************

Re: ***** List / ID# ********

Dear BBB Accreditation Team:

We are in receipt of your correspondence sent on behalf of the above-referenced customer.

This letter will confirm that we are responding directly to ***** List via US mail to attempt to resolve this matter. Attached is a copy of our response.

Thank you for the opportunity to be of service.

Sincerely,

Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt Collector
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Dispute and Demand for Correction of Inaccurate Credit Reporting Regarding JEFFERSON CAPITAL SYSTEMS LLC Account Violation of **** and Privacy Rights I, ***** *****, am writing to formally dispute the inaccurate and unlawful reporting of the account listed below on my credit report. This account, reported by ******************** LLC (Account #**********, violates my federally protected consumer rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681, and related provisions governing privacy and ************** Violations:15 U.S.C. 1681 Section 602(a): I have a right to privacy and confidentiality regarding my consumer information.15 U.S.C. 1681 Section 604(a)(2): A consumer reporting agency cannot furnish an account without my written consent or instruction.15 U.S.C. 1681c(a)(5): Consumer reporting agencies must not report adverse items that are more than seven years old, which applies here as well.15 U.S.C. 1681s-2(a)(1): Furnishing inaccurate information to any consumer reporting agency is prohibited if the provider knows or should reasonably know it is inaccurate.I have never entered into any verbal or written agreement or contract with JEFFERSON CAPITAL SYSTEMS LLC at any time, or on any date. Therefore, this account is inaccurate, unverifiable, and should not be on my credit file. I, ***** *****, do not give JEFFERSON CAPITAL SYSTEMS LLC permission to place this account or any other account on my credit report.Please be advised that failure to comply with these demands will result in me pursuing a lawsuit in Fulton County Magistrate Court, seeking damages of up to $15,000, which is within the small claims court limit in ********A copy of this letter will be submitted with my court documents.
Customer Answer
Date: 05/31/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Jenny *****, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.

I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** ***** Date: 05/31/2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Jefferson Capital Systems, LLC on 03/04/2025 by Select one -> Email, Phone, Mail, or Other (Please specify)__Mail_______________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I object to the claim, I owe the alleged debt in the amount of $4,707.80. Debt ********************* has not provided any documents showing a contract between myself and Jefferson Capital Systems, LLC, **** I have not entered into any agreement or contract, signed or oral, with Jefferson Capital Systems, LLC. I declare no such contract EXISTS. Lack of privity. Debt Collector has not provided any documentation that shows I allowed them access to my private personal data including the transfer of that private data to companies shown in this Compliant. Debt Collector has not provided any documentation from the alleged original creditor showing I allowed them to give access to my private personal data without my permission.
  I object to the claim, I owe the alleged debt in the amount of $4,707.80. Debt Collector has not provided a complete audited accounting of how the alleged amount of $4,707.80 was accumulated with receipts showing my signature. These documents are maintained by the original creditor.
  Debt Collector has not provided any documentation showing a purchase of the alleged debt for a value of $4,707.80 showing my complete name and the alleged complete account number.
  
  *****
- The account number: *********
  
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/11/2025
Please see the attached response. Thank you.
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The collection is tied to a subscription I opted out of before renewal.
Business Response
Date: 06/06/2025
June 6, 2025

Better Business Bureau
****************************************************************************************************

Re: Kaytline ****** **** / ID# ********

Dear BBB Accreditation Team:

We received the above referenced correspondence sent on behalf of Kaytline ****** **** and reviewed our file. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.

Our office will contact Kaytline ****** **** directly via U.S. mail to attempt to resolve this complaint. Attached is a copy of our response.

Jefferson Capital Systems, LLC appreciates the important service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.

Sincerely,

Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt Collector
Initial Complaint
Date:05/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not believe I owe what you say I owe, and you are not the original creditor. The original creditors statute of limitations has expired and was removed from all three of my credit bureaus; therefore, I dispute this debt. I am well aware of my rights under the Fair Debt Collection Practices Act (*****) and my state laws so I hope to save both of us a great deal of time by letting you know that not only do I dispute the validity of this debt, I have also checked with my State Attorney General and verified that the Statute of Limitations for enforcing this type of debt through the courts in (********) has expired. Therefore, should you decide to pursue this matter in court, I intend to inform the court of my dispute regarding this debt and that the statute of limitations has expired.This letter is your formal notification that I consider this matter closed and demand that you, or anyone affiliated with your company, stop contacting me by phone on any number regarding this or any other matter. You may contact me in writing to advise me that your debt collection efforts are being terminated. I also request that this account be removed from all three credit bureaus, including collections and any other negative remarks from my credit file, immediately. I also request that this debt not be sold to any other collection companies or **************** advised that I consider any contract not in accordance with the Fair Debt Collection Practices Act a serious violation of the law and will immediately report any violations to my State Attorney General, to the ************************, and, if necessary, take whatever legal action is required to protect myself. Please be advised that I reserve the right to record all phone calls. Violations of the ***** can result in fines of up to $1,000 or more for you or your company.
Customer Answer
Date: 05/29/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Freddie Polk, expressly authorize Jefferson Capital Systems, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Jefferson Capital Systems, LLC.

I acknowledge without this authorization, Jefferson Capital Systems, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

******* Polk Date: 05/29/2025_

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Jefferson Capital Systems, LLC on _04_/_20_/2025___ by Select one -> Email, Phone, Mail, or Other (Please specify)_____MAIL____________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I never signed any contracts with Jefferson Capital **********, and I never agreed to pay anything to Jefferson Capital **********. This is not the original debt collector; the original debt was owed to ****************, and it was forwarded to my ex-wife in a divorce as a court-ordered obligation because she had refused to return the phones and had agreed to pay this debt, but she ultimately refused to pay. When the statute of limitations for **************** to collect the debt expired, **************** removed all information related to the debt from my credit report. I have requested Jefferson Capital LLC to do the same. However, they continue to harass me by calling my phone numerous times a day, and continue to report negative remarks on my credit report. I request that Jefferson Capital ********** remove this from all three of my credit reports and not sell this to any other collection agencies
  
  *****
- The account number: **********
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/06/2025
June 6, 2025

Better Business Bureau
****************************************************************************************************

Re: ******* **** / ID# ********

Dear BBB Accreditation Team:

Jefferson Capital Systems, LLC received the above referenced correspondence sent on behalf of ******* **** and we reviewed our file. Our office understands these matters can be stressful, and we strive to treat every person with respect and dignity.

Jefferson Capital will contact ******* **** directly via U.S. mail to attempt to resolve this complaint. Attached is a copy of our response.

We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.

Sincerely,

Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt Collector
Customer Answer
Date: 06/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. as long as they keep it off my credit report and do not sell this to another collection agency

Sincerely,

******* ****
Initial Complaint
Date:05/28/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disputing a debt that Jefferson Capital Systems is reporting. I do not believe I owe this debt, and I have never signed any agreement or contract with this company.I contacted them directly and asked for proof of the original account, including a copy of the original contract showing that I agreed to this debt. They have not provided that documentation. Because of this, I do not believe they have verified the debt properly, and I should not be held responsible for it.I am requesting that Jefferson Capital stop contacting me, and that this account be removed from all three credit reports Equifax, Experian, and TransUnion as I do not believe it is valid.
Business Response
Date: 06/06/2025
Please see the attached response. Thank you.
Customer Answer
Date: 06/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****

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Jefferson Capital Systems, LLC

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Jefferson Capital Systems, LLC is BBB Accredited.