We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers Directory

Mapquest, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Directory.

Complaints

This profile includes complaints for Mapquest, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mapquest, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 177 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Email med company dozens of times and completely ignored Need resolution asap

      Business Response

      Date: 04/30/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an advanced communications specialist for the Wisconsin Office of the Commissioner of Insurance. In November, we relocated from *********************** to ******************************************************************************. I handled the updating of ********** our ****** business listing, websites, company stationary, etc. I opened Request #******* with MapQuest on November 4, 2024 at 7:55 AM requesting our business address be updated. I have not heard any responses whatsoever. I attempted to follow up on November 18. Here is a link to our incorrect MapQuest listing: ********************************************************************************** This seems to be an issue with MapQuest, as I've looked at their ******** page and there are many comments from other businesses that are unable to get their information updated by MapQuest.

      Business Response

      Date: 04/23/2025

      Hi there,

      The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. On 4/23, ********* from MapQuest said it should take 1-2 weeks for their data to sync with their partner's data. I will be keeping an eye on our MapQuest listing and will follow up with ********* and *************************************** if the listing has not updated by 5/9.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:03/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We informed multiple times to MapQuest to remove the Sai constructions ad from my house but they are kept ignoring my complaints. It's been years since I tried to get my address removed this ********************** as people coming here to complaint or get money. they are disturbing and bothering us. Please help me to get the ad removed from my address.

      Business Response

      Date: 03/31/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mapquest created a business listing without my permission, using my personal home address. I have filed a request 3 times to have it removed it but they have not done so. This business no longer exists and my home has never been used as a retail business site. My home has been robbed before and the area I live in continues to be subjected to home robberies. This public posting of my home address with business name has caused me worry and has affected my health. I would like the business name deleted from my home address to not show up in their database and search.Past requests 2/26/25 #*******, 1/3/24 #*******, 12/23/23 #*******

      Business Response

      Date: 03/28/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Using the method MapQuest has on their website for contacting them for business address changes on their maps, I have contacted MapQuest four times since April of 2024 requesting a change to our business information. They are directing our clients to the wrong address and phone number. I have received no reply except computer-generated email messages with support ticket numbers stating that they will work on the issue, yet there has been no change. This is very disappointing. We never asked ******** in the first place to put our business information out there for everyone to see, but now that they have, and we changed locations, they have not corrected the address/phone number.

      Business Response

      Date: 03/24/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the owner of ******************************************, a small business that operates out of my home. Many of my customers have let me know that ********************** incorrectly shows that my business is "permanently closed". I contacted MapQuest several times, including on February 10, 2025, to resolve this issue and received the email response below. I received the email response below. Within a few weeks, I started receiving calls from listing business that would only assist if I paid them money. This issue is costing my small business money and I can't get MapQuest to simply correct this information or even respond."Thanks for reaching out to us about a business listing issue. We will do our best to get this *********, here comes that dreaded, Were receiving higher than normal volume message. Its true though. Rest assured well address this ticket as soon as humanly possible. Yes, were a team of humans.Thanks again for letting us know. Well be in touch.Regards,Your MapQuest Business Support Team Here's a summary of your request #*******:"

      Business Response

      Date: 04/08/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Once we received the requested information, the issue was addressed within a few hours and the update went live the next morning. Thank you for the information.

      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MapQuest has been unresponsive to CCPA requests to remove our residential address from their listing. Our first support attempt was Request #******* in April 2024.Our residential address in their listing is causing a safety issue with strangers coming to the residential property expecting a hotel that does not exist. Your help remediating this issue would be much appreciated. Thank you.

      Business Response

      Date: 03/24/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 03/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. Thank you for your help.

      Sincerely,

      *****

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in charge of an electrical company in **, ******. *************************. I have reached out to MapQuest multiple times to change our business address and other information. When someone ******* us they are one of the first websites to show up and its causing us to lose business. They have failed to reply to me , this is unacceptable. My request #******* I need this changed asap.

      Business Response

      Date: 03/20/2025

      Hi there,

      The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this business on September 20, 2023 at 7:51 AM to remove my personal address and phone number from their website. It is now 2025 and they still have not complied with my request. After over a year, they replied, we're sorry for the delay and hope we helped, but did not remove or fix any data.

      Business Response

      Date: 03/17/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. We are not able to find any reference to a business on ************************** with the address ******************************************. If the listing still exists on **************************, please respond to the ticket with the link to the MapQuest page and we will investigate the issue. Otherwise, it looks like the issue has been resolved as requested.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We've been trying to get our listings corrected on Mapquest for months. There are three listings, one of which is correct and the other two have old addresses. We submitted multiple requests directly to Mapquest with no response. We have corrected our listing on Yext, which supposedly is where Mapquest pulls the information, but that has not fixed it. Therefore we would like ALL listings Mapquest has for our business to be removed since there seems to be no way to keep them updated and correct. We need these listings removed ASAP:*************************************************************************** *************************************************************************** *************************************************************************** (this is the correct listing)To be clear, we no longer want our business listed on Mapquest at all.

      Business Response

      Date: 03/11/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    Mapquest, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.