ComplaintsforMapquest, Inc.
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My business is one that I commute to the customer. I do not have a storefront. I don't want my business address listed. I asked them to take it down and they have not.***************************************************************************Business response
03/22/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket by Wednesday 3/27/2024. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportInitial Complaint
03/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Mapquest is showing my personal name and telephone number as being a business associated with a family members address. I do not have any business and this personal information is being used to harass myself and my family member. I have reached out to Mapquest in December of 2023 to try to resolve this by having them remove the listing. After 3 weeks of hearing nothing back I followed up again asking the status of my request to which I got no reply. By mid January I emailed them again asking to please update me as the public information was leading to doxxing and harassment of myself and family members at that address. They have yet to remove my personal information from their website. The safety of myself and my family is my highest concern.Business response
03/22/2024
Hi there,
The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportCustomer response
03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
StephenInitial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I own the property on ************************************************************** as my investment property. MapQuest has it marked as AIO fitness and I have reached out numerous times to have it removed, there was never a business there and they just don't respond. My most recent email was on 02/12/2024. I need the business name removed immediately from my investment property.Business response
03/07/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportInitial Complaint
03/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Mapquest is showing a Business Name at my residence address. I tried contacting them but they are not responding it has been 3 weeks already. They have listed some business at my residence causing people to randomly showup at my residence and knock on the door asking for business services. Me and my family is very my upset with this. My latest ticket with MAPQUEST is #******* I just want this info to be removed from the website or corrected by removing the phone number and address .Business response
03/06/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportInitial Complaint
02/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Mapquest is selling my private personal phone number and apartment address, advertising for a fake business. I have sent in multiple requests for it to be removed by ****** and by mapquest without any response. I have had no such business and as I am a victim of domestic violence, I am being stalked as a result. My family's safety is my highest concern.Business response
02/26/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket this week. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportCustomer response
02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************Initial Complaint
02/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Mapquest has a fictitious listing with my personal website and my personal phone number. Shows a fictitious business being located in the *******************. I did not start this page , there is no business with that name nor one in the *********** with that name. Again has my personal phone number listed and am getting spam calls because they have my number listed. I would like this page taken down immediately and a report sent to ****** to remove also. Thank you ********************************************************************************** I would also like the ip address of the individual who created the page so I can bring it to my local police department. I used the zip code listed on the Mapquest page as my own. So page is not updated with a new one. Thank youBusiness response
02/21/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportInitial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
In error, MapQuest has linked my company website with a company that does not belong to me. My company is ***** Blue ******************** My company's website is www.mistybluerealty.com. I want MapQuest to remove my company's website from my competitors, *********, mapquest business page. The phone number is also incorrect. Mapquest needs to remove the phone number too. ********* is not my company.On Wednesday 2/14/2024 I contacted mapquest at the only available phone number which is ************. I received no response.On Saturday 02/17/2024 I filled out the online link for help at mapquest.com. I received no response.Today, Tuesday 2/20/204 I left another voicemail at the 303 phone number.Business response
02/21/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportCustomer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer response
02/21/2024
Thank you. I just checked the mapquest website and the incorrect information is still there. Did mapquest give any information on how long it would take them to actually make the changes to their website and thus fully resolving the issue?Business response
02/27/2024
Hi there,
The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportInitial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am vice president of a ******* business and Mapquest has two separate locations in their system for my business when we only have one. One is our current address which is perfect however, the second location is our old address which we no longer operate in. This is causing us major confusion with our clients and have had over 10 clients drive to our old location which is over 25 minutes from our current location. I have filed two requests through Mapquest to get this fixed and still to no resolve. This is truly ridiculous and is causing us major issues with our customer base. I need this fixed soon as possible if anyone has any solutions please let me know this has gotten to the point where i will be forced to pursue this with attorneys. My ticket number is #******* and once again this has still not been fixed.Business response
02/16/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportInitial Complaint
02/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Okay so it looks like someone has (without my consent) published my ******* channel onto this 'Mapquest' website and somehow linked my home address under it. I want this taken down immediately. I contacted Mapquest multiples times, creating multiple unresolved tickets in the process, with no response once so ever. I need the entire listing on the mapquest.com website to be taken down as quickly as possible. This is a violation of my privacy, and random people should not be able to impersonate ******* accounts and leak their information like that. This is my most recently made ticket, please resolve it Mapquest, #******* Listing I need taken down: ***************************************************************************Business response
02/12/2024
Hi there,
The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket today. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportInitial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Removal of Private Contact Information Online. My family's private information is on Mapquest. The phone number listed and address is residential information. No business is conducted. My family and I live here. I have requested that MapQuest removes the page. It has been months, but I have no response from them. My request #s are #*******, #*******, *******.Business response
02/08/2024
Hi there,
The MapQuest support team is addressing the issue and you should received a response to your previous email or ticket today. Thank you for the information.
Have a great day.
*************************
MapQuest Technical SupportCustomer response
02/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************
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Customer Complaints Summary
126 total complaints in the last 3 years.
58 complaints closed in the last 12 months.