Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  An AMR patient transport service was ordered for my daughter for transport to a specialty hospital in June of last year. They are currently trying to bill my daughter in the amount of $1,131.18 for this service that Sentara already reimbursed AMR for. We have confirmed with the health insurance carrier Sentara (formally Optima) that AMR is a registered network vendor with ******* since 2015. We have also confirmed with Sentara that AMR has already been paid in full for this claim. They have sent her two invoice requests to date which include notices of collection if not paid by invoice due date. After talking with Sentara, it appears they are very familiar with this vendor who has a habit of billing the patient the cost difference between their approved negotiated fee and the regular fee they charge for out of network claims. As a sidenote, Sentara has been very helpful in sorting out this invoicing confusion. This is clearly patient harassment, and I am asking BBB to step in to stop this fraudulent invoicing to my daughter. Regards, *** ****

  Business response

  01/30/2025

  January 30, 2025
  
  Better Business Bureau
  *****************
  Meridian, ID *****
  
  
              RE:       Ambulance Transport
                          BBB Case Number:                  22806478
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality **********************.  Many processes are in place to ensure compliance with all regulatory requirements.
  
  AMR has thoroughly reviewed the consumers concerns.  The consumers insurance carrier does not contract with AMR in the area services were rendered.  An appeal was submitted to the insurance carrier and was denied, therefore; the consumer was billed for the balance.  On January 13, 2025, the insurance carrier called and stated that the claim was being reprocessed.  At this time, the trip remains on hold pending their response.   
  
  Should the consumer have any further questions or concerns,Customer Care can be reached at **************.
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was scheduled to have my gallbladder removed on May 28, 2024. In the early morning hours of May 20, 2024, I awoke with significant pain related to the gallbladder. The pain increased over the next hour, causing me to go to the emergency room at ********************** in ******, **. Now in serious pain, it as determined that I needed to get my gallbladder removed ASAP. They decided I needed to be moved to ************************************** in ***********, ** to do the surgery. AMR of ************* was chosen (not by me) to transport me. By this time, I was medicated so the pain was under control. My gallbladder was removed the next day.A couple months later, upon reviewing my insurance claims online, I noticed an outstanding amount from the AMR trip. I called AMR about it and was told that it was not a bill and they showed no balance due as of yet - I likely just needed to have Cigna resubmit the claim. Cigna told me they would submit the claim as an In Network claim.I had already reached my Cigna deductible ($2,000) and Out of Pocket Maximum ($4,000) for the year - which was ending at the end of May. So getting an additional bill from AMR for $3,880.03 is not only shocking but devastating. I really don't understand as Cigna states I owe nothing in regards to this claim.Additionally, my wife was with me the entire time thru this hospital visit and would have driven me to Baystate Medical Center had we known we would be charged almost 4 thousand dollars for a ride. I hope and pray this issue can be resolved to my satisfaction. Please let me know if you need anything else from me.Respectfully,**** *****

  Business response

  01/22/2025

  January 22, 2025
  
  Better Business Bureau
  ****************
  Meridian, ID *****
  
              RE:      Ambulance Transport
                          BBB Case Number:      22804392
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.  Many processes are in place to ensure compliance with all regulatory requirements.
  
  Our office has thoroughly reviewed the consumers concerns. AMR responded to a call made on the consumers behalf by the medical staff caring for the patient, who felt ambulance transportation was necessary based on his condition at the time of service. The billed charges are valid and correct for the response and service provided.
  
  Unfortunately, AMR is not contracted with the consumers insurance carrier and do not negotiate our rates. As a result, the consumer is responsible for any unpaid balance.  We suggest the consumer to follow up with their insurance if they feel a larger portion should be covered.
  
  To assist our patients in these situations, we offer discounts where allowed by law, zero percent interest payment plans, and offer our ****************** Program to those most in need.   Zero percent interest payment plans can be set-up directly by logging into your account at ****************************. If you have further questions or would like to discuss payment options,please contact our customer ********************** department at ************.
  
  
  Sincerely,
  
  **** *.
  Patient Advocate
  American Medical Response

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date March 15 2023 Got into a car accident and was taken to the hospital by AMR. I received a bill on September *******, I reached out to AMR and they told me to they couldnt do anything about it and to call a third party company ********, ASPIRION told me that case has been closed and my attorney at the time told me why are they sending you a bill? That they should have billed ****** that was my insurance at the time. I called back AMR and they said to call back in two weeks because they have to reopen the case so they can bill my insurance.I called back in two weeks and they had no clue who I was and to call ASPIRION back, same thing to call AMR to open the case. AMR apologized and call back in 2 weeks gave me a reference number. So I called back in 2 weeks and that reference number didnt work to call ASPIRION in witch I asked to speak to a manager and they said that they will give this case to the highest person to handle the case. To call back in 2 weeks, when I called AMR back in two weeks, they said its been taken care of to call ASPIRION. ASPIRION will not answer none of my phone calls I left messages, voicemails. They wont reach back to me, like my number has been blocked. So I thought this was handled and on December 20, 2024 I received a final notice. I called them again and they said the same thing and called back AMR and told me that they couldnt do anything. At this point, Im starting to think this is a scam, I cant believe these people are unorganized.

  Business response

  01/30/2025

  January 30, 2025
  
  Better Business Bureau
  PO Box 191279
  *****, ID *****
  
  
  RE:                   Ambulance Transport
                                      BBB Case number:                  22796801
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.
  
  Our office has thoroughly researched the consumers concerns.  Due to a billing error with the account not being released by our third-party vendor timely, the account will be cancelled with collections.  The consumer is no longer responsible for payment as it is past the time to file with the insurance carrier.  Please accept our sincerest apologies for any inconvenience this may have caused.
  
  Should the consumer have any further questions or concerns, I may be contacted directly at **************.
  
  
  Sincerely,
  ****** *.
  Patient Advocate Team
  American Medical Response
  
  

  Customer response

  02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  01/10/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  AMR transported me to the hospital in April of 2024 as the result of a 911 call. AMR is out of network for my medical insurance Cigna. Throughout the rest of 2024 I received explanations of benefits indicating I owed nothing and AMR invoices for varying amounts. I contacted my insurance company and they instructed me to pay nothing until the two companies work out an agreement. I received an invoice and EOB last week indicating they were final. The following day I contacted AMR to make payment arrangements but they already sent it out for collection. I had no opportunity to pay the bill before collections. This will negatively impact my credit. I should have been given a reasonable period to make payment.

  Business response

  01/17/2025

  January 17, 2025
  
  Better Business Bureau
  PO Box 191279
  *****, ID *****
  
  
  RE:      Ambulance Transport
              BBB Case Number: 22795941
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  Our office has thoroughly researched the consumers concerns.  Unfortunately,the consumers insurance carrier does not contract with AMR in the area services were provided.  An appeal was filed to the consumers insurance carrier for underpaying the claim, and the insurance upheld their decision.  At this time, it has been determined the account was sent to collections in error.  We have cancelled the trip with the agency as well as reversed any credit reporting.  We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused.
  
  An invoice will be mailed to the consumer.  Should the consumer have further questions, would like to discuss payment options, or inquire about our financial assistance program, please contact ************* at **************.
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

  Customer response

  01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  01/09/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In April 2024, a family member was trasnported by AMR ambulance in an emergency situation. We were not offered any choices of which ambulance service to use. Several months later, we started to receive statements from AMR saying that our insurance had covered part of the charge and we were responsible for the balance. I contacted my insurance provider, **********, whose representative informed me that as per New York State law (where I live AND where the service was provided) the ambulance company is not allowed to bill me for the balance not paid by insurance (the insurance, by the way, had already paid about 80%. It's not like the ambulance didn't get paid.) I reached out to AMR's customer **********************, where I had to repeat this to several people before being told they would cancel the bill. However, I kept on receiving bills from them by both mail and text message. After giving them a couple of months courtesy in case they were still working things out, I called them again, repeated this again, and was again told that my balance would be cleared and I would stop receiving bills. However, I am still receiving a constant barrage of text messages and periodical paper mailings demanding that I pay the balance. They don't provide any contact method other than phone, but I sent an email through a web form meant for job candidates and got a response saying that because they do not have a contract with my insurance, I am responsible for the balance. However, as I told them clearly, this is untrue according to state law and it's ridiculous that an ambulance company doesn't seem to know that. I won't be paying but I don't know what will happen if they send me to collections, and it kills me to think of the hundreds of thousands they surely enjoy receiving from people who probably can't afford it but don't know that they are being lied to.

  Business response

  01/24/2025

  January 24, 2025
  
  Better Business Bureau
  ****************
  Meridian, ID *****
  
  
  RE:                   Ambulance Transport
                                                  BBB Case number:      22787843
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  The consumers concerns have been thoroughly reviewed.  We are working to confirm that the consumers insurance type qualifies under NY balance billing regulations.  Unfortunately, the eligibility website utilized to obtain this information from the insurance is not providing results.  We need more time to make contact with the insurance.  We will follow up directly with the consumer within the next 5 business days with final resolution.
  
  At this time, the consumers account will remain on hold. 
  
  Should you have any further questions, please contact our customer ********************** department at **************.
  
  Sincerely,
  
  
  **** *.
  Patient Advocate
  American Medical Response

• Initial Complaint

  01/09/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 10th, 2024, I had an ambulance ride under duress for a total of 15 minutes. I had no other means of transportation and was out of state. I had a sick year and already met 100% of my out-of-pocket max. I had been under the understanding that my insurance covered this ride as in-network. Months later, I received a text. This first felt like a spam message till I investigated further because the information seemed too accurate to be spam. At first, the company did not charge my insurance. Getting them to accept and update that payment was an uphill battle. Once I provided the payment from my insurance company, they immediately sent me a bill for the remaining balance. I asked for an itemized receipt for them to explain why I originally had a $4,078.59 statement. I have yet to receive an itemized bill from them. Instead, I am regularly bombarded with daily text messages and weekly paper bills that only indicate a $3,411.99 "Mandated" charge and a mileage fee of $666.60 for 10 miles, roughly 15 minutes of driving. The first several bills said there would be a discount for prompt payment. This prompt payment discount is a pressure tactic to stress patients into paying the unreasonable sum of their bills quickly. My insurance company felt that the market value of AMR's services was just short of $1000. When I followed up with AMR after they received the payment, they informed me that I should go back to my insurance company and demand more money or pay the entire remaining balance. After several calls, none of the staff members were willing to help with my situation, and their solutions were not promising to help me with my problem. Each call felt like interacting with an aggressive salesman. I am currently on disability and cannot afford this outrageous bill.

  Business response

  01/29/2025

  January 29, 2025
  
  Better Business Bureau
  PO Box 191279
  *****, ID *****
  
  
                RE:        Ambulance Transport
                               BBB Case number:          22787792
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  Our rates are competitive for the communities we serve, and meet all the applicable local, state, and federal limitations. Ambulance provider fees typically include a base charge for the transport, a per mileage fee and any applicable ancillary charges. Please rest assured all EMS protocols were followed, and the billed charges are valid and correct for the response and service provided.
  
  Unfortunately,AMR does not have a contract with the insurance carrier. As a result, the consumer is responsible for any unpaid balance. The consumer is encouraged to follow up with their insurance carrier if they feel more of the charges should be covered. AMR is not in violation of any balance billing protections.
  
  The unpaid balance eventually defaulted to an outside collection agency. As a courtesy,AMR will cancel the account from the agency and allow time for the consumer to follow up with her insurance carrier or inquire on available payment options.
  
  AMR offers zero-interest payment plans, prompt pay discounts, and financial assistance program for those in most need. ************* can be contacted at ************** should the consumer wish to inquire.
  
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

• Initial Complaint

  01/07/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Received a letter from AMR that they need my insurance information. However, my insurance was billed by AMR. Next Im told by the AMR agent that my insurance denied the AMR ambulance claim. That is not correct. My insurance approved and paid AMR but the AMR agent demanded immediate payment without me receiving an invoice. Since the ambulance was very recent, I am not surprised a bill has not yet been sent. But outraged the AMR demanded payment so soon as if this is a bad unpaid debt. I requested to speak to an American call center but only received attitude.Trip number 855-69275388-01 Please have AMR call me to discuss these issues. Payment to AMR is now on hold until these issues are resolved. My recommendation to AMR is train their call center employees how billing works and communication skills with patients.

  Customer response

  01/15/2025

  AMR continues to email, text and phone calls demand to pay a bill that I have not received yet. AMR informs me I should wait up to 14 business days to receive the bill. Yet AMR wont stop the demands to pay this bill via text, email or phone when they are fully aware a bill has not yet been received. I ask AMR many times to stop. They agree but AMR still continues their overly aggressive billing. Yesterday I contacted AMR to email me the invoices so I can complete a claim. In exchange of receiving the invoices I will cut a check for payment in full. unfortunately AMR continues its aggressive debt collection billing prior to receiving a bill. So I called AMR and requested again to remove my email, phone number from their system. I am told once again I will only get bill via standard US mail. Because I can no longer trust AMR, I requesting confirmation and they refused. Unfortunately I have no choice but the stop the check paid to AMR. I will pay the bill in six months at 50 cents on the dollar only if AMR stops calling, texting or email. AMR is to only bill me through US MAIL.

  Business response

  01/17/2025

  January 17, 2025
  
  Better Business Bureau
  PO Box 191279
  *****, ID *****
  
  
  RE:      Billing Inquiry
  BBB Case Number:    22781262
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  AMR contacted the consumer by phone and discussed his concerns.  AMR updated the communication preferences the consumer ask for and manually printed an invoice per request.  The concerns regarding the interaction with Customer ********************** were investigated by the appropriate management team and proper follow-up has taken place.
  
  At this time, the consumers account will remain on hold to allow time for the payment to be received.  We would like to thank the consumer for bringing this matter to our attention and sincerely apologize for the inconvenience. 
  
  Should the consumer have any further questions or concerns,I may be contacted directly at **************.
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

  Customer response

  01/17/2025

   
  Complaint: 22781262
  
  I am rejecting this response because:
  
  AMR automated system overly aggressive debt collection on accounts that never sent paper billing. Also this account is not past due. There is no reason to call, text or email a customer to collect funds when a bill was never mailed. 
  
  If I ever in my lifetime get another text, phone call or email about a bill prior to mailing me the bill, I promise to never pay AMR or any of its ambulance partners. 
  

  All that is needed for me to pay this bill is to MAIL ME THE BILL. AS of now, I still have not yet  received any bill from AMR. Whats wrong with these people. 

  Sincerely,
  
  *********** ***

  Business response

  01/29/2025

  January 29, 2025
  
  Better Business Bureau
  PO Box 191279
  *****, ID *****
  
  
  RE:      Billing Inquiry
  BBB Case Number:    22781262
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  AMR contacted the consumer by phone to discuss his account and his concerns. AMR confirmed his concerns were previously reviewed and forward for proper training.  The form of communication was previously updated in the portal and an invoice was mailed to the consumers address.  Speaking to the consumer, he advised he mailed in a payment which we confirmed was received.  As our previous invoice was not received, another invoice was mailed out January 24, 2025.  We would like to thank the consumer for bringing this matter to our attention and sincerely apologize for the inconvenience. 
  
  Should the consumer have any further questions or concerns,I may be contacted directly at **************.
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

  Customer response

  01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ***

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 27th 2024, at the Planet Fitness on ******* and ******** in the **************, an ambulance was called due to my 16 year old son's dislocation of his knee cap while working out $4247.60 is the bill that we are responsible for. This is after my wife's insurance paid $600. I strongly feel that this price is extremely excessive and have tried very hard to contact cooperate to talk to someone about our situation. Every number always goes to some call center in *************. They will not give any information to me. I have emailed them... no response. Nobody will help me. Please, I just want to negotiate that bill down. Thanks.

  Business response

  01/17/2025

  January 17, 2025
  
  Better Business Bureau
  PO BOX 191279
  *****, ID *****
  
  
  RE:       Ambulance Transport
                          BBB Case number:      22780782
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  Our office has reviewed your concerns.Our rates are competitive for the communities we serve, and meet all applicable local, state and federal limitations. Ambulance provider fees typically include a base charge for the transport, a mileage fee, and any applicable ancillary charges. AMR is not contracted with the consumers insurance carrier; as a result, the amount not paid by insurance becomes patient responsibility. An appeal was submitted to carrier due to underpayment, however no additional payment was received. At this time, the consumer was prescreened for our financial assistance program and an application will be mailed.
  
  Should you have any further questions, please contact our customer ********************** department at **************.
  
  Sincerely,
  
  
  ****** *.
  Patient Advocate
  American Medical Response
  
  

  Customer response

  01/21/2025

   
  Complaint: 22780782
  
  I am rejecting this response because:  THE OVER $4200 BALANCE AFTER INSURANCE IS RIDICULOUS.  I DO NOT WANT A PAYMENT PLAN.  WE WANT TO PAY IN FULL, A RESONABLE AMOUNT.  THE AMBULANCE DRIVER SAID THAT MY SON HAD TO TAKE AN AMBULANCE, AND COULD NOT BE TRANPOTED ANY OTHE WAY.  THAT IS NOT CORRECT. I ONLY LIVE A COUPLE BLOCKS AWAY FROM THE *** WHERE HE DISLOCATED HIS KNEE.  I COULD HAVE TAKEN HIM TO THE HOSPITAL IN MY TRUCK.  ...ALL I WANT IS FOR THIS BILL TO BE REDUCED, THEN I WILL PAY.  THANK YOU.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  01/07/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Absolutely disgusting practice to send a remaining balance $74 to a collections agency, after months of me making $50 payments. Even after receiving the "final notice" email, I could not even access the bill on the AMR website to make any remaining payments, giving me no time to make what could have been a final payment.I was not even aware where the collection had gone to, and therefore had never been notified that it had been sent to Credence before I called to ask how I could make a payment. Now there is negative judgment **** on my credit report for this. Furthermore, doesn't an ambulance bill qualify as a medical expense, and that anything under $500 shall not be reported to credit agencies?

  Business response

  01/16/2025

  January 16, 2025
  
  Better Business Bureau
  *****************
  Meridian, ID *****
  
  
              RE:       Ambulance Transport
                          BBB Case number:      22778586
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  Our office has reviewed the consumers concerns.  Although the consumer made monthly payments towards her service, an official payment plan was not established; therefore, the account was not held while payments were made.  Subsequently, the billing cycle continued,and the account defaulted to collections. At this time, we have agreed to cancel the trip with the collection agency.  The consumer may resolve her balance once she receives an updated invoice.
  
  Should the consumer have any further questions, ************* can be reached at **************.
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

  Customer response

  01/17/2025

   
  Complaint: 22778586
  
  I am rejecting this response because:

  The messaging received from AMR was "your medical bill from your ambulance trip with American Medical Response is now AT RISK OF being escalated to our collections agency", when in reality, the messaging should have stated "we have already sent your bill to collections". Furthermore, I was never officially made aware that anyone had my file until I had called around to find out. 

  I don't understand how it is good practice to send a client to collections when they are clearly making good faith and regular efforts to pay, particularly on medical debt. When I had looked into getting a payment plan, it was less than the amount I was able to pay per month.

  My invoice was now paid in full and I appreciate it being removed from the collector, however I still think this shows very poor customer ********************** on ****************'s part that it had to get to this point. 

  Sincerely,
  
  ******* *****

  Business response

  02/11/2025

  February 11, 2025
  
  Better Business Bureau
  *****************
  Meridian, ID *****
  
  
              RE:       Ambulance Transport
                          BBB Case number:      22778586
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  Our office confirmed that all bills sent to the consumer, were sent prior to collections.  Therefore, wording of the documentation was correct.  Although, payments were being made, our system will not hold an account without an established payment plan.We apologize for any miscommunication that occurred in this matter.  At this time, the final payment has been received, and the account now reflects a zero balance.
  
  Should the consumer have any further questions, ************* can be reached at **************.
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

• Initial Complaint

  01/07/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a collapsed lung and called 911 for an ambulance to take me to the Hospital. I was transported by AMR on 2-12-2023. About a month later I received a bill from AMR. I called my insurance representative ***** at Anthem and informed her of the bill. She asked me for their phone number and said she will call them and get back to me. About 20 minutes later she called me back and said the bill was taken care of and I never heard anything else about it. On Oct. 16th, 2024 I received a text message saying I had a bill with AMR and I could pay it at the link they provided. I didn't think anything about it because I know my insurance paid the bill. I figured it was just a mistake. Well now I have received a bill for the service. this is for service 2 years ago in a month. I logged onto my insurance account and called up the *** for this service and my insurance shows that this was resolved 3-17-2023. In the section where it shows what I pay and states "You pay $0.00" here's how it breaks down. in that section it states Your total cost and the Balance is $0.00. The bill they sent me says I owe them $1,868.17. On the *** for this service the amount shows $1,868.16. I looked at page after page of complaints about this company and this looks like this is a SOP scam of there's. This is only people who have taken the time to come here to the BBB to complain. I can only imagine the amount of people they have scammed that haven't complained here. I am going to contact my local TV stations investigative team and let them know that this is a company that needs to be looked at for insurance fraud and predatory tactics against people. This bill needs to be resolved or I will contact a lawyer, the Attorney General, The State Insurance Commission, my Congressman who I've had contact with in the past and has resolved issues for me.

  Business response

  01/16/2025

  January 16, 2025
  
  Better Business Bureau
  ***************
  Meridian, ID *****
  
  
              RE:       Ambulance Transport
                          BBB Case Number:  22778376
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.
  
  AMR contacted the consumer by phone and discussed the account.  It has been confirmed that the claim was billed correctly, and the balance remains due.
  
  To help our patients in these scenarios, we offer discounts where allowed by law, 0% interest payment plans, and offer our ****************** Program to those most in need. If you have further questions or would like to discuss payment options, please contact our customer ********************** department at ************.
  
  Sincerely,
  
  
  
  ******* *.
  Patient Advocate
  American Medical Response

  Customer response

  01/22/2025

   
  Complaint: 22778376
  
  I am rejecting this response because:My insurance company rep. ***** talked to them 2 years ago and resolved this bill and informed me it was taken care of. I have not heard anything about this for 2 years. If they are unable to submit a claim properly to the insurance company that is not my problem. ***** from Anthem talked to them directly and informed me this bill was taken care of. They will have to take this up with Anthem. I will be contacting Anthem and informing them of AMR practices.
  
  Sincerely,
  
  *********** *******

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