Car Dealers
Jaguar Land Rover FairfieldThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Re: DISPUTING CHARGES for VIN# ***************** – 2020 ** ********* ***** I hereby dispute the following two charges on the attached Condition Report. Missing Key ($300) - I turned in TWO (2) keys at Land Rover in Fairfield, ** when I turned in the car on October 10, 2024. I will not pay $500 for missing a key. TAKE THIS CHARGE OFF. Tire Mismatch ($285) - I brought the car back with a ******* 235/55/19 ‘V’ rated tire because there were NO W RATED TIRES IN THE STATE OF **. I went to Town Fair Tire in Westport, CT and they could not order a ‘W’ rated tire. The sales person told me that ******* NO LONGER OFFERED THE TIRE FOR ORDERING so I took the suggested tire they had that matched. a ‘W’ rated tire is rated up to 168 mph a ‘V’ rated tire is rated up to 149 mph The TOP SPEED of the Land Rover ********* ***** is 132 mph Meaning the car cannot even go fast enough for the tire speed rating to make any difference. That fact, combined with the fact that I could not order the ‘W’ Tire means you must TAKE THIS CHARGE OFF. Please send me the appropriate/corrected bill and I will pay it. **** ****** * ******** ***** ********* ** ***** ###-###-#### CC: ******** ******** ***** ** *** *** ******* ******* ********* ** ***** ****** ******** ******* ** ****** *** ********* ** *****Initial Complaint
09/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Friday 9/6/22 at around 9 pm I received what appeared to be an automated email from the dealership after showing interest in a 2018 ***** in the inventory. On Saturday 9/7/22, I received an email from Brittany C***** claiming to be setting up the vehicle for my anticipated arrival of between 12 and 1 pm. I was told to ask for Brittany C***** upon arrival at the showroom. My arrival on Saturday 9/7/22 was about 1:20pm. An additional email was sent to Brittany C***** to confirm a slightly later arrival time than anticipated. Upon arrival, I asked for Brittany C***** and mention my appointment for that afternoon. A salesperson named Marc, and a woman who greeted me from behind a desk claimed Brittany is a fake name and isn't a real employee on site so I should work with someone that's in front of me. We sit at Marcs desk and I immediately mention my interest in the 2018 Atlas. After a coup of minutes searching for the ***** in his computer Marc informs me that it was sold earlier that day. First problem is communication. Why was someone actively engaging in conversation with me if they could not ensure the vehicle I was interested in was in stock? I received an additional email from Brittany C***** and a call from another employee whose name I don't recall. The phone call was clearly made out of confusion since the employee asked when I can make it to the dealership for the car I'm interested in which was already sold. Attached are the emails confirming these statements. Valuable time was wasted and as a customer my time wasn't respected.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.