ComplaintsforJaguar Land Rover Fairfield
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Friday 9/6/22 at around 9 pm I received what appeared to be an automated email from the dealership after showing interest in a 2018 ***** in the inventory. On Saturday 9/7/22, I received an email from Brittany C***** claiming to be setting up the vehicle for my anticipated arrival of between 12 and 1 pm. I was told to ask for Brittany C***** upon arrival at the showroom. My arrival on Saturday 9/7/22 was about 1:20pm. An additional email was sent to Brittany C***** to confirm a slightly later arrival time than anticipated. Upon arrival, I asked for Brittany C***** and mention my appointment for that afternoon. A salesperson named Marc, and a woman who greeted me from behind a desk claimed Brittany is a fake name and isn't a real employee on site so I should work with someone that's in front of me. We sit at Marcs desk and I immediately mention my interest in the 2018 Atlas. After a coup of minutes searching for the ***** in his computer Marc informs me that it was sold earlier that day. First problem is communication. Why was someone actively engaging in conversation with me if they could not ensure the vehicle I was interested in was in stock? I received an additional email from Brittany C***** and a call from another employee whose name I don't recall. The phone call was clearly made out of confusion since the employee asked when I can make it to the dealership for the car I'm interested in which was already sold. Attached are the emails confirming these statements. Valuable time was wasted and as a customer my time wasn't respected.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.