ComplaintsforXPO Logistics, Inc.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Order a chicken coop. They have had it over a week and said it won’t be delivered until June 17th. It has been since May 23rd

• Initial Complaint

  05/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Settlement for damage during delivery in February. Agreement reached 4/2, no answer from manager over numerous attempts to contact (phone and email). Supporting email attached.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  *** ********* XPO has overcharged for a re-weight. We have provided substantial documentation supporting the incorrect weight several times to XPO. XPO does not reply and has not taken care of this billing issue. It was brought to our account reps, **** *******, attention in 01/23/24. We have responded to XPO accounting numerous times.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Our company scheduled a shipment for pickup with this company. THs cpmpany confirmed all details by email and acknowledge all details and instructions. This cmpany gave a confirmation via email wth pickup number as well. Without any follow up or notice the shipment was abandoned and cost $1181.21 in storage to be retrieved. When notified by the airline the shipment was not collected I contacted the carrier to find our why the shipment was abandoned and was given no explanation. The explanation was not what I was told and did not match what was confirmed which was they GOT IT! We depend that these carrier take accountability for their actions. There was no communication that there was any additional issues when attempting to pick up the shipment. They do not have a rejection or any proof they did not abandon the shipment. Our cpmpany is not in a position to toss this money away when carriers like XPO abandon shipments. I have requested over and over again proof the driver was rejected so that the airline can waive the storage fee and that has not been provided. The airline does not show any record of the carrier attempted to collect the shipment. There are no emails from this carrier to me thereafter scheduling the pickup.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We, ***** *******, shipped a box of fabric on XPO Logistics (through ****************) on March 15, 2024. The manufacturer of the item provided the precise weight and dimensions of the box and XPO Logistics accepted the freight with the correct weight and dimensions, At some later time, XPO Logistics placed the box on a pallet in order to weigh the shipment and noted the the box plus the weight of the pallet weighed more than the box of fabric that we shipped. That is, they somehow added the weight of their pallet and did not deduct the weight of their pallet in order for them to come up with an incorrect weight. Even though it is 100% XPO Logistics error, I was charged a fee of $95.35 by **************** due to the error by XPO Logistics. We would be happy to speak to someone at XPO Logistics to explain this, since their error is obvious and easily verifiable.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On Tuesday March 19, EPO logistics delivered a package from ***********. The package weighs at least 350 pounds. They left it half on a pallet in my driveway with stuff hanging out of both ends of the destroyed box. No sane individual should have left this here. I called their customer support to pick it up. They have pictures from their driver and agree that it should not have been left here. They promised to call back after escalating the issue. I got no response. I went to the ************ location and got Dean's phone number (manager of some sort). He agrees that they should not have left it here, in this condition. He told me that he cannot pick it up without ******** authorization. I told him he should have called Amazon and told them he could not deliver it. He has to have done that before. He told me he could not do that. I want this thing picked up from my driveway and returned. They should not have left it and I reject the shipment. I want it returned to the sender so they can issue credit.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  RXO Last Mile installed a dishwasher for me. The dishwasher was purchased from ***** **** and RXO Last Mile was hired by ***** **** as a 3rd party for Delivery and installation. The dishwasher was installed very crooked. The installer was told it looked bad and he reinstalled it. He was told again it was very crooked but said that was the best it was going to get. I called ***** **** the next day and someone was supposed to call me back to schedule a fix. By the next week that had not happened so I continued to call every few days and have spend probably around 100 hours on the phone with ***** **** being passed to different departments until this past week when someone finally said oh that’s on the installer. You have to call them. RXO Last mile was the installer so I called them and asked them to make it right since the dishwasher is installed crooked and is not plumb or level. I spoke with someone named Melody McKeller who was not only rude and unhelpful, but also refused to allow me to talk to anyone else in the office stating that nobody was going to talk to me about a delivery that happened more than 30 days ago. She referred me to Samsung and stated that it’s Samsung’s problem now because it’s been more than 30 days. I attempted to explain multiple times that I had been trying since the installation happened to get it resolved but wasn't aware that I should be talking to RXO vs Sam’s where I purchased the product. She continued to rudely and loudly refuse to allow me to talk to any kind of supervisor or allow any sort of resolution to their terrible workmanship.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *** ********* hired out to XO Logistics out of ** ***** ** paid fees to *** of $99 and $95, Feb 10/Feb 11 original PU/Drop off dates from ******** ** to *** ****** **, told by drives at 3:46 Feb 10, that he had. I room on truck to move motorcycle, said he was onsite, called shop owner, owner said he was never at shop nor did he hear from anyone concerning pick up, I sent owner all info I received from ***, Manager Luis, who told me that it was not worth their time with this because they don’t pick bikes, I ask him why did he accept bid, he said it was the driver. They then informed me that they would be there on Monday and would pickup on Tuesday and deliver to my address in las cruces on Wed, asked if you are they Monday why not pick up, no coherent answer. Wednesday comes no call no updates, I call *** asking for status, Rod calls Luis, no status from either until I call Thursday, it will be there Friday, I say anytime is good, Luis say it will be there no later than 9pm, wait ed till midnight, no call, I call Driver and Luis no response. I call Luis Saturday, puts me on hold, then phone goes dead, get a call from drive 10 minutes later stating he is leaving Tx will take 5 hrs. Lacking any professionalism from XO logistics personnel, continued to lie at every turn. Worst experience ever dealing with logistics company, I have them banned for any movement of goods. Will never use *** or XO logo again.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  12/21/23 ******* tread stopped turning on. Took 3 (weekly) service technician visits from ******* who confirmed this was NOT MY FAULT and that I was sent a faulty treadmill from ******* in 7/2022. Tread base would need to be swapped. I paid $1000 for ******* tread base with 3rd party company RXO/XPO delivery team to complete exchange of ******* tread base (meaning bring tread base up to my unit and swap out tread bases and reassemble tread with new base). Confirmed address and delivery date with ******* and RXO. 2/8/24 RXO delivery guy (1 person) shows up and says he cannot complete the delivery because needs a 3 person team to bring ******* tread base from truck to 3rd floor and dissamble existing ******* tread base in my unit. He then left that new tread base on the FIRST FLOOR of my apartment complex and left the job! That is not a public space to leave a ******* product including tread base, I dont own the first floor. 2/10/24 RXO picked up this new ******* tread base from first floor and RXO rescheduled me for ******* tread base exchange with 3 person team to my 3rd floor for Wednesday 2/14/23. Confirmed multiple times with RXO customer support on 2/10 and 2/13 including notes that RXO needs to bring the ******* tread base as well as a 3 person team and that this was a tread base exchange. 2/14/23- 2 people (NOT 3) arrive outside my complex, with no ******* tread base stating they were not told by RXO to bring anything with them. Spoke with RXO and ******* customer support supervisors/solutions supervisors from RXO, no further delivery scheduled. No compensation for actual tread payment offered. I'm a physician who took 2 days off work without pay for these 2 deliveries and STILL haven't gotten the delivery with tread base exchange correctly scheduled. Seeking $2500 due to missed days of work and payment for tread base that still hasn't been correctly delivered or handled.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  This company had slighted me 3 separate times in the past year. It is never my choice to work with them because they are B2B not B2C. XPO is 3 days late with their supposed delivery. They called me on Tuesday to schedule delivery for today. At 9am it says out for delivery. 5pm rolls through and it changes and says “waiting on customer to schedule” when we scheduled earlier in the week. After I call they said their driver broke their foot and couldn’t continue. I asked why they didn’t call me to tell me. They said “I don’t know” I asked if other customers on that delivery schedule were called and informed and they said “I don’t know” they do not care about customer time or money and only care about doing the bare minimum at the lowest cost possible. I am still without my item. If I was told I could drive 9 hours to go pick this item up and not have to deal with XPO I would. This complaint is on top of a previous horrific experience with IKEA where they missed 3 separate scheduled deliveries over 2 weeks. They were just unethical and are sorely in need of being bought by a respectable company and all management fired. I even think they spun their company off to form RXO because their reputation is so shattered. They don’t even take the time to address concerns on BBB which shows their priorities.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩