Business Profile

Cable TVs

Charter Spectrum

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15,126 total complaints in the last 3 years.
5,017 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled internet service on the 13th of the month. My billing cycle ran from the 1st through the end of the month. I was charged the full monthly service charge of $44.99 even though no service was provided after the 13th of the month. Their equipment was even returned to them on the 16th of the month. Really disappointed in the way they do business. It's certainly Spectrum's choice to charge for over half a month of services they didn't provide but that's not a way I'd choose to treat the customers of my small business. I will definitely never do business with Spectrum again.
Business Response
Date: 07/05/2023
**** ** ***** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by ***** ***** involving a monthly subscription concern.

Currently, representatives are trying to make contact with Mr. ***** to discuss the *** billing policy.

At this time Charter will continue to stay in contact with Mr. ***** while working to reach a resolution.

Charter’s direct contact information was also provided to Mr. ***** in the event they have any questions or concerns as we continue to work towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 07/06/2023
**** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Mr. ***** ***** involving a billing concern.

Charter was unable to address Mr. *****’s concerns without speaking to him for additional information.

A Charter representative attempted to contact Mr. ***** on June 26, June 28, June 29, June 30, and July 2, 2023 using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr. *****. On July 1, 2023, Charter mailed Mr. ***** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr. ***** contacts Charter directly to expedite a resolution.

Regards,

Corporate Escalations

Charter Communications
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After years of ****** customer service, unreliable internet and television service that I paid for and didn't get, I changed providers. I was charged for services after disconnect.
Business Response
Date: 06/29/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** **** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** ****** involving a billing concern.

Charter was unable to address MS. *******s concerns without speaking to her for additional information.

A Charter representative attempted to contact Ms. ****** on June 23, 2023, June 24, 2023, June 25, 2023 and June 27, 2023 using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms. ******. On June 24, 2023, Charter mailed Ms. ****** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. ****** contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had charter spectrum for a mobile phone service provider. They told me that they were going to start charging me more a month because I wasn't using any of their other services. I have called and clearly stated multiple times that I no longer wish to continue using their service and that I would like them to stop charging my card for a service I no longer wish to use. Now they are charging me triple and are still refusing to disconnect my service.
Business Response
Date: 07/04/2023
**** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** **** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by Mr. **** ****** involving a billing concern.

Charter was unable to address Mr. ******’s concerns without speaking to him for additional information.

A Charter representative attempted to contact Mr. ****** on June 24,2023 and June 27, 2023 using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr. ******. On July 3m 2023, Charter mailed Mr. ****** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr. ****** contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/05/2023

Complaint: ********

I am rejecting this response because: when the guy tried to call me, he said he only has record of me calling for paying a bill late and making a 1 time payment off another card. So a grand total of 2 calls in 1 year. Which is impossible because my girlfriend has heard me have at least half a dozen conversations with them in just as many months, so they're flay out lying. Either that or their employees aren't doing their jobs. Either way it's a problem with this company, not me. And there are many.

Sincerely,

**** ******
Business Response
Date: 07/13/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Mr. **** ****** involving a billing concern.

Charter was unable to address Mr. ******’s concerns without speaking to him for additional information.

A Charter representative attempted to contact Mr. ****** on July 7, 2023, July 8, 2023, and July 10, 2023, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr. ******. On July 12, 2023, Charter mailed Mr. ****** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr. ****** contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been asking Spectrum to bury their cable in my yard for 5 years this month. 2 weeks ago I tripped and fell on this line and was told that they would come out Friday June 16, 2023 between 11 am and 1 pm. They never showed up. It is difficult to find another internet provider in the area because we are rural so I would like to keep them I just want the cable buried before someone gets hurt falling on it.
Business Response
Date: 07/04/2023
**** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ****** ***** involving service concern.

Currently, a Charter representative has reviewed the outside line concern and working towards resolution.

At this time Charter will continue to stay in contact with Ms. ***** to ensure the service issue was fully addressed.

Charter’s direct contact information was also provided to Ms. ***** in the event they have any questions or concerns as we continue to work towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/10/2023

***** ****** * *********************** ***** ********* **** ** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

The project has now been completed. Thank you for your assistance in this matter.
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 16, 2023 I called spectrum to downgrade my cable service to basic, the lady that I was speaking to told me that since i did not get rid of any services that I could get a 7" table with free service, she said that with the service being free that i could take the table with me every where I go with the free service, I asked her how much was the tablet, and she said $99, but with the free service it would be worth it, she said that the monthly payment would only be $5.55 a month for the tablet, and that I would be getting free service, and then she continued talking about all the places I could go with it, that my grandkids could use it, and with free service this is a deal. so I agreed to take the tablet with the free service, Yesterday I got a email for the bill on the tablet, the bill was $19.55, there was a charge on the bill for a by the gig plan includes 1 GB of shared data. so I called on 6-20-23 to see what was going on with this bill, because I was told I was buying a tablet with free service, not a tablet with phone service. The guy I spoke with on the phone checked the notes from the conversation I had with the woman on may 16, 2023, he told me that it was in the notes that the service was free, then he said they do not give free service unless you are on the $29.99 plan then you can get 12 Mo. free service. I told him that is not what the woman told me, she said free period, she did`nt say anything about 12 months being free, she said free, and it`s right there in the notes that the service is supposed to be free. he said that they do not give away free service unless you have the $29.99 service first. I told him it`s right there in your notes that the service is supposed to be free and you are not going to honor it, it is not my fault she gave me false information. He said no, I said ok, I dont want the service, take it off my bill, he said they can`t take it off of financed merchandise. they are forcing me to keep a service I do not want.
Business Response
Date: 06/26/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ***** involving a billing concern.

Charter records indicate that on June 25, 2023, a representative spoke with Ms. ***** and explained that a credit will be applied to her account which will provide free service for 12 months and informed her of the plan options available beyond that term.

The representative provided Charter’s direct contact information to Ms. ***** for future reference.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i called spectrum to disconnect my phone service with them. The guy tells me he cant and send me some spectrum affordable connectivity program plan. I just want the phone service taken off my bill. I dont use it and dont want it. Please remove it. account **************** I am hoping he didnt mess my bill up. I talked to someone before i was transferred to have the phone service taken off my bill and she changed our bill to save me money.
Business Response
Date: 06/26/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** **** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. **** involving an experience concern.

Charter records indicate on June 23, 2023, a representative spoke with Ms. **** regarding the matter. The cause of the issue has been identified and addressed. Changes have been made to the account which Ms. **** has agreed to. Interactions have been reviewed in an effort to identify coaching and retraining opportunities.

A Charter representative contacted Ms. **** on June 23, 2023 and discussed the above information. The representative provided Charter’s direct contact information to Ms. **** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 06/29/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

****** ****

I have looked at my bill and nothing has changed. The entire point of this was my bill went up to 300.00 a month for cable which i cant afford. I called spectrum and now they tell me i have to pay this bill when its for services from June 17-July 16. I called on June 21st and you should be able to prorate my bill. At no time was i told that this could not be done. Why would i call and change my plan.
Business Response
Date: 07/03/2023
**** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** **** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. **** involving a billing concern.

Charter records indicate that on June 29, 2023, a representative spoke with Ms. **** and informed her that Charter’s services are not pro-rated and that the new monthly rate will take effect at the start of the next billing cycle.

The representative provided Charter’s direct contact information to Ms. **** for future reference.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9, 2023, I called Spectrum ******** customer service to add the free one year cell phone service to my account. Customer service said I needed to give them my credit/debit credit number since sometimes long distance foreign calls incur other charges. First of all, I don't make long distance foreign calls. I have had an account with Spectrum for many, many years and have always paid my bills. Spectrum can charge my account if I have phone charges instead of using my credit/debit card number. I don't give out my credit/debit card number unless I am making a specific transaction. Most reputable business don't keep the credit/debit card on file. They use the credit/debit card once for a single transaction. Having a credit/debit card on file leaves me vulnerable to fraud. Spectrum can charge me for things I don't consent to. Also I have been sent letters that say "sorry but your information has been compromised." This leads me open to identity thief and unauthorized charges of my credit/debit card if my credit/debit card number was stolen. Even the best secured computers have been hacked into or lap tops have been stolen or lost because of human error. Just saying "sorry" doesn't cut it for me. Also I haven't seen Spectrum advertisements that say credit/debit card numbers are required to enroll in their cell phone service. The public needs to be informed about this. Needless to say I didn't get Spectrum's cell phone since credit/debit card numbers shouldn't be required for cell phone service.
Business Response
Date: 06/24/2023
**** ** *** *********** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******

Dear Dispute Resolution:

This letter is in response to your correspondence regarding the complaint submitted by Ms. *** ****** involving a billing concern.

Charter records indicate a representative spoke with Ms. ****** about Mobile service and payment information. The representative explained currently auto pay is required in order to subscribe to Spectrum Mobile.

A Charter representative contacted Ms. ****** on June 23, 2023, and discussed the above information. The representative provided Charter’s direct contact information to Ms. ****** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 06/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******* **************. I do not have a contract with the collection agency * * *******, they did not provide me with the original contract as I requested.
Business Response
Date: 07/03/2023
**** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***           **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** *** involving a billing concern.

Charter was unable to address Ms. ***’s concerns without speaking to her for additional information.

A Charter representative attempted to contact Ms. *** on June 22, 23, 26 and 28 of 2023, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms. ***. On June 26, 2023, Charter mailed Ms. *** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. *** contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 07/03/2023
**** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***           **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** *** involving a billing concern.

Charter was unable to address Ms. ***’s concerns without speaking to her for additional information.

A Charter representative attempted to contact Ms. *** on June 22, 23, 26 and 28 of 2023, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms. ***. On June 26, 2023, Charter mailed Ms. *** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. *** contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/05/2023

Complaint: ********

I am rejecting this response because: I emailed the company providing my email and phone number and no one responded.

Sincerely,

******** ***
Customer Answer
Date: 07/05/2023

Complaint: ********

I am rejecting this response because: I emailed the company providing my email and phone number and no one responded.

Sincerely,

******** ***
Business Response
Date: 07/17/2023
****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ******************************   *** ** *** ******** *** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** *** involving a billing concern.

Currently, Charter is reviewing the concern and will be in contact with Ms. *** while working towards a resolution.

Regards,
Corporate Escalations
******* **************
Business Response
Date: 07/17/2023
****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ******************************   *** ** *** ******** *** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** *** involving a billing concern.

Currently, Charter is reviewing the concern and will be in contact with Ms. *** while working towards a resolution.

Regards,
Corporate Escalations
******* **************
Business Response
Date: 07/18/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***

Dear Dispute Resolution:

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** *** involving a billing concern.

Charter was unable to address Ms. ***’s concerns without speaking to her for additional information.

A Charter representative attempted to contact Ms. *** on July 6, July 7, July 10, and July 11, 2023 using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms. ***. On July 7, 2023, Charter mailed Ms. *** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. *** contacts Charter directly to expedite a resolution.

Regards,

Corporate Escalations

******* **************
Business Response
Date: 07/18/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***

Dear Dispute Resolution:

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** *** involving a billing concern.

Charter was unable to address Ms. ***’s concerns without speaking to her for additional information.

A Charter representative attempted to contact Ms. *** on July 6, July 7, July 10, and July 11, 2023 using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms. ***. On July 7, 2023, Charter mailed Ms. *** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. *** contacts Charter directly to expedite a resolution.

Regards,

Corporate Escalations

******* **************
Customer Answer
Date: 07/26/2023
I have not received any information regarding my request or this complaint. I apologize for my late response but I have two full time jobs and I am a single mom so I am not always reading emails.
Customer Answer
Date: 07/26/2023
I have not received any information regarding my request or this complaint. I apologize for my late response but I have two full time jobs and I am a single mom so I am not always reading emails.
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a final payment on Jun 1st 2023. I was told that this was a special offer to close the account and I accepted it . Also turned in the equipment a few days later as I was told to. While there they informed me that my account was not closed and that I needed to pay over 400 dollars to officially close it. I told them all this time and tome again both in person and on the phone and they admit to the mistake but claim they don't know how to fix it. I'm being harassed on a daily basis and have had it. Please help. I am so stressed out about this that it is affecting my ability to deal with my customers and I am normally very mild mannered. I don't know where else to turn.
Business Response
Date: 06/27/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Mr. ***** ***** involving a billing concern.

Charter records indicate on June 23, 2023, a Charter representative reviewed the account and based on the findings, the current charges are deemed valid and there are no account adjustments warranted at this time.

A Charter representative contacted Mr. ***** and discussed the above information. The representative provided Charter’s direct contact information to Mr. ***** for future reference.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My service is very bad intermittent internet and tV. Yet they continue to raise rates every quarter. When you try to ask for a credit on the outage days, they tell you they will review the complaint. If the outage according to their calculations is not at least 4 hours you get no credit.
Business Response
Date: 07/03/2023
**** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******* ****** involving a service concern.

Currently, a Charter representative made contact with Ms. ****** and explained that upgrades in her area led to some of the outages she experienced. A billing adjustment has been applied for her concern.

At this time Charter will continue to monitor Ms. ****** services for 14 days to ensure the service issue was fully addressed.

Charter’s direct contact information was also provided to Ms. ****** in the event they have any questions or concerns as we continue to work towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/04/2023

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

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Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Business Response

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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