Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations for parking with Airportparkingreservatins.com online to park during my cruise. The parking did not include transportation to the airport, I followed the instructions as printed they were difficult to follow. when I returned my car had been impounded for parking in a reserved parking. it cost me $1540 and lots of stress to get my car back. Ihave tried on several occasions to speak with someone and they will not call me back.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airport parking / way not refunding my money. I am a airline employee standby passenger. No seats so can't go on a trip. i cant cancel the reservation before as shuttle has bad pee small and keep putting people from different hotels. Drive told us to put 4 year old on a lap took forever to reach airport. Return shuttle didn't came after 2 calls to hotel after 2 hours. Drive did on purpose as I didn't give him tip for drop off because of carrying kids on lap Stinky pee small give headache and nausea. not fare to change 8 days of parking fee.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On this web site I selected one Parking lot which I felt safer, web site pretended until I paid on my card, when transaction is complete, they gave me another parking lot, which I don't feel safe. I had no clue, they are going to change without notifying me or without my permission. When I called, I simply got email to send it to the. They are running a scam here. Thx for your help

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2024 I went online and booked a reservation for the *** *** Parking lot located at *** ** ******* ***** ******* ** ******** **. I paid for the parking for 10 days. When I arrived on July 12, 2024 at approximately 7:15 A.M., I was greeted by a gentleman who came over to the entrance, after I unsuccessfully scanned my QR code for entry into the parking lot several times. The employee told me that *** ******* *** was brought out by ***** *** ******* *******. He further stated *** ******* no longer existed. I explained to him that I never received any information about the change and I had a flight to catch. My niece had also paid for 10 days of parking. The employee directed my niece and me to a tandem parking space. I parked there, and my niece parked directly in front to me. When we returned to the parking lot on 7/21/2024, my niece and I both attempted to exit the lot. I was behind my niece waiting to exit. She was told by another employee that she had to pay for the 10 days of parking. The employee also stated we had been parked in a reserved parking spot. They were the exact parking spaces we were directed to by the employee upon out arrival on 7/12/2024.She and I both showed the young lady the receipt that had been emailed to us as proof of payment. She said that that information was inaccurate and that we still had to pay. I requested to speak to a supervisor and was told she was the only one working. I again showed her my receipt with the QR code and she reiterated that it was no good. I told her that I should not have to pay double. She finally relented and allowed us to leave. Today I went back to the website and it still showing an active *** ******* Parking lot. I don’t know where the confusion lays but I think it is an issue that needs to be corrected. I have included a copy of the email confirming the pay for the parking for those days for both my niece and me.

• Initial Complaint

  Date:07/29/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to book a parking close to ******* ******* airport and went to airportparkingreservations.com. There, I booked a parking called ******* ****** *** ******* *** airport parking". Driving there, I realized it was about 10 miles from the airport and when I parked, they told me there was no shuttle. I had to leave and find another parking "more expensive" closer to the airport to be able to make my flight with no time to spare. I then contacted them to be reimbursed as I felt cheated (what Airport parking does not have accommodations to take you to the airport?) and they told me that as I did not cancel prior to my booking start time, they would not reimburse me. This is a scam.

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a reservation for a week long parking space through airportsparking.com for a week long parking space at ****** ******* ****** **** ***** on March 25, 2024. As per their cancellation policy I cancelled via online prior to the reserved time later that night. (The reserved time was for 9:00am March 26, 2024) Their policy states a full refund is provided if cancelled prior to scheduled arrival time. I was suspicious when completing the cancellation. I hit send and it immediately acknowledged my request was received but, the received notice disappeared immediately. It disappears so fast I couldn't get a picture. I even cancelled a second time with the same immediate disappearance of the acknowledgment. And again it disappeared so quickly I couldn't get my phone camera in place. After a very long wait and a disconnect I finally spoke with an agent. I waited while she checked with the hotel to verify that I did not use their lot. Disconnected again. I called again and spoke with the same agent. She stated the hotel had no paperwork to verify my claim. The hotel requires you to fill out paper work before leaving and in order to ride their shuttle, so of course they had no paper work because I never used their lot.

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had flight from ******-***** Jan. 11-15 for my brother's memorial service. I made parking reservation for these dates with Regal Parking. Before I could check in for my flight on Jan. 11th, it was canceled by ****** Airlines (due to door blowing out of the *** 9 aircraft.) We had to take a different flight on Friday, Jan 12th. I picked Regal Parking due to the fact it said "Free Cancellation" on the website. My ID# ********; I was charged $48.91. However, customer service told me to cancel the existing reservation and make a new one for the correct days (now Jan. 12-15.)- new reser. ID# ******** and was charged $41.41. The day I go to travel, I can't find ** ****** ****** as it does not exist! Instead it's a parking lot with an address **** ****** ****** and the name ARB parking. Went into a trailer onsite, I am told to give them my keys! I paid for self-parking, uncovered, with a shuttle to the airport. The man says "NO, this is 3rd party and we park your car! Give me your keys!" I asked how I would know where my car was on Monday when I returned-he said "we will bring your car to you." You have a text on your phone to contact us when you come back." We had to quickly unload the car, get in line for a shuttle and left for the airport. While we were in flight on Friday, our return flight was canceled on Monday Jan.15th! (Again due to the aircraft issues with the *** 9.) We were put on an earlier flight on Sunday, January 14th! Now in ******, I had no text! I found a number on my receipt and called and we waited >20 minutes for a shuttle. Seems they only run one shuttle at a time even though other shuttles are at the parking lot! Each shuttle was filled and my husband and I got the last two spaces! When I get back to the trailer to retrieve my car, I asked for a one day credit as we had to return one day early. He told me call 800 number, but no one ever answers! I left a message, but no call. I want $16.84 refunded ($6.49 Serv chrg and 1/4 of $41.41)

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking reservation through this company and understood it was non refundable. However, my travel dates changed and I just wanted to change the dates of my reservation. When I finally was able to reach someone after some arguing they said I could have a credit for the amount and apply it to a new reservation. She sent me an email detailing how to use the credit when setting up a new reservation. The instructions said when you reach the check out page under “order summary” choose “want to use credit” link and further instructions said I needed to use my payment information to complete the reservation. There was no “want to use credit” option and there was no “order summary”. So I was charged the full amount for the new reservation paying twice to park once.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These perverts have engaged in the practice of buying and selling personal information such as information that identifies my computer so that if I go onto their website without signing in, that they can know who it is and send me an email encouraging me to make my purchase. It’s perverted. They’re doing this in cahoots with a company called ******** who they decided apparently aligns with their perverted values. It needs to be called out every time it occurs. It unnecessarily puts me at risk for identity fraud. And it is the reason in this case and many more in the future why this company that is staffed by perverts will not be getting my business.

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a round trip reservation for airport pick up and drop off. (Reservation ID *****). The airport pick up went smoothly. The pick up on our return to the airport on Oct 11 @ 5:10 pm did not fulfil our reservation that we pre-paid. The driver arrived and would not take the amount of passengers and luggage that we booked. (in accordance with the reservation as well as international flight baggage allowance. We DID NOT HAVE EXCESS BAGGAGE) He forced us to send half our luggage and passengers in another car that we had to frantically book. The driver's "company" he worked for tried calling me, calls would not go through and they kept texting me saying to get another ride to the airport. Car Easy Go (as far as I know this is the company I was dealing with via Whatsapp) directed me to ***************** for a refund. ***************** has twice now rejected our request for a refund and has wrongly accused us of not being at the pick up spot and the driver could not find us - therefore they are not refunding. ***************** is not taking any responsibility for sending a car that was not suitable for our reservation. They took their money and ran.