Business Profile

Associations

AARP

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Associations.

Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

280 total complaints in the last 3 years.
109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original agreement was If I signed up for auto billing, I would receive first 24 months for $20 and a guaranteed renewal for 12 more months at $16.00. They are reneging on the agreement and want another $20. Simple breach of contract of the original terms. Refer to highlighted items on first and last page. They will still need the new **** credit card number. I tried to provide new card number when they refused to honor original terms.
Business Response
Date: 08/14/2025
Good afternoon,

We are still researching and reviewing the member complaint. We request five additional business days to respond. We might be able to respond sooner, but likely will need some additional time.

-*****

Business Response
Date: 08/28/2025
August 28,2025

BBB of ******************** and Eastern PA
**************************************************;
************** 20005

Re: Complaint # ********

To the Dispute Resolution Team:

We are in receipt of your letter regarding ***** Dresias claim that he renewed his AARP membership for two years at $20.00 with an agreement that an autorenewal for the following year would be $16.00, but was notified it would increase to $20/year. We have investigated his concerns and welcome the opportunity to respond.

Mr. ****** has been a valued AARP member for 14 years. On November 16, 2022, he renewed the membership at the discounted rate of $20 for two years in exchange for placing his account on Auto-Renew. Under this program, the membership would automatically renew after two years, and the new prevailing annual rate would be $16/year. On July 30, 2025, prior to the pending Auto-Renew charge, Mr.****** called into our contact center and the supervisor informed Mr. ****** of the increased annual renewal rate of $20/year.

Mr. ****** reached out to our contact center on August 14th via chat regarding the increased renewal price of the membership and was informed the price increase took effect on January 15th, 2025. I attempted to call Mr. ****** on August 14th, but I was unsuccessfully in contacting the member. As a follow-up to my initial phone call, the next day I emailed Mr. ****** directly asking him to reach out to me directly and I provided him with my email address and direct phone number. As of August 27th, I have not heard back from the member.

We apologize for any frustration experienced by Mr. ******* Please have Mr. ****** call me directly at ************** to discuss further options regarding the membership.If more convenient, he may send an email to **************************************** or mail to the following address:
AARP,Consumer Care Ombudsman Team, *********************************;20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********, ******************************* Ombudsman Team
*****************************************************************
Customer Answer
Date: 08/28/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23677504

I am rejecting this response because:
I can no longer continue to business with an entity whose business ethics are lacking in integrity. They are dishonest and obviously do not believe they should live up to the terms of the original agreement. Quite simply put I believe!

Regards,

***** ******
Initial Complaint
Date:07/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While on the AARP website and checking rewards for points offers, I clicked on a magazine offer and received the following message: Sorry, but you have reached your limit. You have reached your limit of 3 digital rewards per month.I have only redeemed rewards for 2 magazines this month: 5/29/20251 ************ One-Year Subscription-*****, 5/23/20251 Southern Living One-Year Subscription-*****.I contacted two customer **** today about the problem. Neither understood the issue was about magazines, and kept referring to gift cards. Both chat sessions were cut off before issue was *********** record lists two email addresses, only one is correct, ********************** This is the only email AARP is supposed to have on record and use for all communications, rewards, etc., only this email address. The other email address was supposed to be deleted - it was not.I cancelled my automatic renewal because of shoddy customer **********************. I will not renew my membership until the problem is addressed and corrected. Provide a direct method of contact with supervisory personnel without time constraints because your chat-bots and online customer **** exist for one reason, to blow smoke up subscribers a******* and pretend to care about problems and complaints and not to solve subscribers issues.
Business Response
Date: 08/12/2025
To the Dispute Resolution Team:
Attached is our response to Complaint # ********.
Sincerely,
***** Castro
Customer Answer
Date: 08/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, except for the fact that the customer *** told me I had two emails listed and said she/he could correct the problem and then cut me off..

Regards,

******* *****
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As an AARP member, I went to the website to purchase a *************** gift card for my upcoming cruise. My plan was to use it for onshore excursions and gratuities. After reading the information about the gift card, I called AARP because I had questions. I needed clarification as to whether this posted rewards item was a gift card or a gift certificate. The representative with whom I spoke informed me that it was indeed a gift card. Based on that information, I made the purchase on 7/17/25 - a $450 gift card valued at $500. When I went to the *************** website to purchase my excursions, the system would not accept the gift card. I called the cruise line for assistance and was told that I could not use the gift card for excursions. It could only be used for new reservations. They directed me back to AARP.I called AARP to explain my encounter with Royal Caribbean and my inability to use the gift card for the intended purposes. I requested to have the issue resolved or to receive a refund. The representative directed me back to ***************. The back and forth on this matter continued for days without any resolution.I am filing a complaint against AARP because the "gift card" was misrepresented in terms of the marketing. Again, the verbal confirmation I received from the AARP representative is the ONLY reason why I made the purchase. If I had known the truth, I would not have made the purchase. My cruise was paid in full months ago. It is of no use to me for my upcoming cruise. The product was marketed with misleading language. Knowing the truth, I would not have made the purchase.
Business Response
Date: 08/08/2025
To the Dispute Resolution Team:
Attached is our response to Complaint No. 23667087.
Sincerely,
***** Castro
Business Response
Date: 08/08/2025
To the Dispute Resolution Team:
Please review the UPDATED response, not the previously submitted response.
Thank you.
Sincerely,
***** Castro
Customer Answer
Date: 08/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23667087

I am rejecting this response because AARP is being deceptive in terms of their wording (a.k.a. false advertisement). Because the item is listed as a "gift card," the terms and conditions for a "gift certificate" should not apply. I did my due diligence and contacted AARP after noticing the difference. I asked the representative for clarification. "Is this a 'gift card' or a 'gift certificate'?" It was only after the representative informed me that it was indeed a "gift card" that I made the purchase. AARP needs to be clear on their wording of so called "member rewards." I don't penalized, not rewarded. Additionally, employees need to be trained properly so that accurate, not misleading, information is communicated.

Regards,

******* D. ********

Customer Answer
Date: 08/09/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23667087

I am rejecting this response based on the information I submitted on 8/8/25. However, as per the request of ***** ******, AARP's ************* Ombudsman, I will be calling her on Monday, August 11th to further discuss.
I'm curious. Did the BBB take note of the fact that ***** ****** addressed me as "Ms. ******* more than once in her letter of response? This is yet another reason why I do not feel like a "valued" AARP member!

Regards,

******* D. ********
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a trip to *************, I went thru AARP to book a hotel room. *he name of the hotel is ********** in **. I checked in about 1130 pm on July 4th. I had paid for a 2-night stay, I stayed the July 4th Friday, woke up Sat July 5th. I was getting myself together, i went to the bathroom and the toilet overflowed. So i went downstairs to inform the front desk that the toilet was overflowing, i asked if they had maintenance, *he front desk receptionist told me no, an asked if i needed a plunger I told her no you do. My daughter came at that exact time and asked if they would give me another room, she said no, and so we asked about a refund because i had to find and pay for another hotel for the night. I was 7 hours away at a family function, and needed a hotel room. So the lady responded no they would get a engineer to come and vaccum the water up and i could come back to stay at that room. I said absolutely not, i need a refund, she said they dont give back money for the room. So i then called AARP and explained the whole thing to them, and asked if i could get help to get a remibursemt or could they accomadate or get me a room for the night. *hey said i had to booked a hotel and pay another cost but i would have to put in a claim. Well it's now 3 week later and i seem to be getting no help and no refund. *he AARP is puting it on the Expedian, Expedian is putting it on the hotel, and no one is answering at the ****************. I uploaded all photos to Expedian and AARP, now being told the hotel policy is no refunds . But i didn't stay but one night not to mention i was out there with my grandchild and had to find somewhere for us to sleep that night. So family put us up for the night. Please can you help to get my money and get a apology from the Hotel and AARP for recommending this run down hotel. *hey had it on there web site as a 5 or 6 star hotel this is a 1. Please Help Ms * ******* ************
Business Response
Date: 07/28/2025
I have been in contact with the member and ******* regarding their request. ******* has been in contact with the property regarding the refund request. The hotel denied the refund, but as a one-time exception, Expedia has processed a refund in the amount of $207.96, equivalent to one night. The refund may take up to ****************************** the account
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Membership Number:************* Member Since:Feb. 03, 2005 Membership Expires:Jul. 31, 2027 Hello AARP:Once again I am unable to use my membership account to obtain rewards for no reason at all. This is the 3rd time I have gone through this in a year. I call and am told I need to be patient and it will be fixed within 10 days. 10 days turn into a month, etc. with no resolution or compensation for my time and trouble. My son (***** *****) has the 2nd account with mine. He is going through the same thing as me.******** ***** (***************************)***** ***** (******************************)Promises of fixing this problem is of no merit with AARP. Tired of going through this. By now this should be fixed, but is not.Sincerely,******** *****
Business Response
Date: 07/29/2025
July 29, 2025

The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005

Re: *********************** # ********

We are in receipt of your letter dated July 22, 2025, regarding the complaint of ******** ***** that she was unable to utilize her membership to obtain rewards. We have investigated Ms. ***** inquiry and welcome the opportunity to respond.

Our records show that Ms. ***** contacted AARP on July 21, 2025, via chat, to report difficulties entering Instant Wins contest on the AARP Rewards website. The agent on the chat advised the member there was an issue with her Rewards account and needed to escalate to another department for further assistance. The Rewards access was restored on July 28, 2025, and the member is now able to participate in the Instant Win contests. To avoid any further issues, please ensure to follow the program guidelines.

**************************************************************************************************************************************************

If Ms. ***** has any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, *********************************************************************
Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Ms. ******* years of membership with AARP.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never signed up for this service or used it and they have now transferred me 11 times *** disconnected my calls twice or put me on infinite loop hold and wasted a good deal of my morning. They say they can't help.
Customer Answer
Date: 07/21/2025
So they're refusing to refund the balance and they're sending me mail to fill out and send back to cancel a membership I never signed up for. Totally ridiculous. They admitted that I never used the service-- because I didn't sign up for it and I didn't know about it. Ridiculous bureaucracy and fraud is what is going on in that business.
Business Response
Date: 07/31/2025
July 31, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Attn:BBB Representative

Re: ***** ********
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by ***** ********. The issue is regarding enrollment into a UnitedHealthcare plan that Mr. ******** says he did not sign up for. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.

Since AARP is not the service provider, we unfortunately cannot access Mr. ********* records with UnitedHealthcare to address his concerns. To assist, we forwarded the complaint on behalf of ********** to UnitedHealthcares Escalations Team to have a thorough review and investigation completed.

UnitedHealthcare advised that Mr. ******** is currently enrolled in the AARP Medicare Advantage from UHC NM-0003 (PPO) plan, which has been active since January ******. The application for this plan was received on December 7, 2022, with OEC_PARTNER listed as the application source. The enrollment was facilitated by eHealth, an external sales broker that handles Medicare product enrollments via telephone across all scenarios. Mr. ******** has actively utilized the plan,with multiple paid medical and drug claims.

We apologize for the inconvenience Mr. ******** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
****** *****
Member Relations
AARP Services, ****
*************************************************************************
AARP Case ID: ********
Customer Answer
Date: 08/10/2025
This complaint has absolutely not been resolved.
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out some insurance at AARP on the 14th. They want my account on the 17th a day after my birthday on ******* it was not supposed to get started until 24 July. I try to get it started on the 28th if I start on the 28th it wouldve been a $534 so I kept it on the 24th for $488.70 they want my account the 17th put me into the negative call and talk to a representative. She could not let me speak to a manager. They told me if I get a refund that it caused my insurance to overlap so I canceled the whole insurance. The representative shouldve told me that They was going in my account three days after I took this policy and she did not explain that to me.
Business Response
Date: 07/28/2025
July 28, 2025

BBB of ******************* &
Eastern Pennsylvania (**************)
************************
*******************************************

Attn:BBB Representative

Re: ****** *****
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by ****** *****. The issue is regarding enrollment with AARP Auto &Home Insurance provided by The Hartford. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.

I reached out to Ms. ***** via email on 7/22/2025 and 7/28/2025 to request additional information, but have yet to receive a response.

We apologize for the inconvenience Ms. ***** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
****** *****
Member Relations
AARP Services, ****
*********************************************************************
AARP Case ID: ********
Customer Answer
Date: 08/02/2025
I file a complaint against AARP going to my account I took out insurance on the 13th or the 14th. They wanted my account on the 17th. It was not supposed to get started until the 24th making my account going to a negative which I had already had something coming out of my account now they say that I owe them $15 plus for insufficient funds when I have a ***** period on my account I canceled that policy due to the fact that I had no business going to my account they never explain once I start that policy. They gonna start taking money out of my account within three days that was not a conversation. No, they dont explain that to me. I wanted it started on the 24th. I called them the next couple days when I seen that they went into my account and that was on the 17th so here the documents that show that they want my account on 17 July throw my account into a negative they took $488.70
Customer Answer
Date: 08/02/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23617348

I am rejecting this response because:

Regards,

****** *****

Business Response
Date: 08/05/2025
August 5, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Attn:BBB Representative

Re:****** *****
***********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by ****** *****. The issue is regarding enrollment with AARP Auto &************** provided by The Hartford. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.

On August 5, 2025, I reached out to Ms. ***** and successfully connected with her to discuss her concerns. During our conversation, I learned that her issues regarding the AARP Auto & ************** provided by The Hartford have been resolved.

We apologize for the inconvenience Ms. ***** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
****** *****
Member Relations
AARP Services, ****
*********************************************************************
AARP Case ID: ********
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want no contact from this business.
Business Response
Date: 07/25/2025

To The Dispute Resolution Team:
Attached for your review is our response to Complaint # ********.
Sincerely,
***** Castro ************* Ombudsman *****************************************************************
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It was a donation for a rechargeable LED camping lantern minimum payment of $12 which I sent them in a check. I want my Lantern or I want my $12 check back. I do not have a receipt other than my canceled check from 6 or 8 months ago or maybe even longer. I tried to contact AARP by calling them I got the runaround I had to leave a message and nobody ever called me back from their promotions Department.
Business Response
Date: 07/25/2025
July 25, 2025

The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005

Re: Mr. *** ****, Case # ********

We are in receipt of your letter dated July 16th, 2025 regarding the complaint of *** **** that he did not receive his gift after making a donation to AARP. We have investigated Mr. ***** inquiry and welcome the opportunity to respond.

A member of our AARP Foundation team reviewed the members inquiry and was unable to locate a donation payment for Mr. **** for the amount listed in the complaint. An AARP Foundation representative sent an email to Mr. **** on July 21st and attempted at least two telephone calls to the member that were unsuccessful. She left a voicemail message and provided her contact information for Mr. **** to follow up with her regarding this matter. As a gesture of goodwill, we have mailed Mr. **** the camping lantern. We appreciate his five-year membership with AARP.

If Mr. **** has any questions or additional concerns, he may contact me
directly at **************, and I will be glad to assist him further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was unfairly banned a couple months ago from earning and redeeming points Ive earned over the last 5 years on the AARP website. Ive been a member since 2019 and have used the site daily to earn, redeem, and buy gift cards off the site. *** also paid my membership thru 2029. Then one day I got banned. This problem had been going on and on for 6 months where theyd suspend me for cheating and then reactivating me after it showed I wasnt. For some reason they have been saying Im earning points unfairly. Or their computer security is flagging me. Either way it complete nonsense. When I contact them over and over NOBODY WILL EXPLAIN WHAT I DID???? I have done nothing different for the last 5 + years!!! I watch videos, I take the quizzes... I also redeem the points for gift cards, purchase gifts cards etc. any and all record will show this is all I do. And I do it FAIRLY. Ive done the same thing every single day for years and rarely miss a day. Now I have ******* points I cant use and will prob expirre soon. Why is some random AARP *** allowed to completely ruin my account and to falsely accuse me of theft. This is also a big problem on the site Ive seen numerous people going thru the same thing. This is pure criminal what they are doing.
Business Response
Date: 07/18/2025
To the Dispute Resolution Team:
Attached is our response to Complaint # ********.
Sincerely,
***** Castro ************* Ombudsman *****************************************************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

AARP is NOT a BBB Accredited Business.