Reviews

Review Details

• Review fromKim J

  Date: 04/30/2024

  1 star

  Kim J

  Date: 04/30/2024

  I started in the medication and was charged &297 for the first month. Then it received a message that I was due for another shipment for $497. I called and sent an e-mail that I could not afford that increase . I do not want any more medication. This company deducted the $495 from my bank account. Now I’m not getting a response from the emails. I have also tried to call them and only getting voicemail. Two days and no response to my calls or e-mail.

  ReFlexMD

  Date: 05/09/2024

  Hello Sharon, 

  It was a pleasure speaking with you. I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services.Thank you for the opportunity to make things right.

• Review fromJennifer S

  Date: 04/22/2024

  1 star

  Jennifer S

  Date: 04/22/2024

  They'll charge you $497 the second month, and tell you "the initial checkout page displays a discounted price of $297". My invoice said $0 next to discount. I feel they aren't very transparent about pricing and I'm still going back and forth with them regarding this charge without my consent. They cannot seem to produce anything that told me the following month would be close to $497. A shame because the medication was working and I liked the setup and ease of the company.

  ReFlexMD

  Date: 05/09/2024

  Hello Jennifer, 

  I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! 
  
  

• Review fromjanice g

  Date: 04/22/2024

  4 stars

  janice g

  Date: 04/22/2024

  Janice G. After my terrible experience on signing up with Reflex Md . It did report them to BBB the same day. They contacted me within 72 hours. Made apologies , Gave me a good discount. It was able to talk with the manager and get my questions answered.

  ReFlexMD

  Date: 05/09/2024

  Hello Janice, 

  It was a pleasure speaking with you. I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We will be reaching out to you directly. Thank you for the opportunity to make things right.

• Review fromjanice g

  Date: 04/19/2024

  1 star

  janice g

  Date: 04/19/2024

  I am very upset . I signed up with reflexmd . They did not complete my process to sign up Took my card and charged me . My name is Janice Garcia . I see the other people that are calling this scam and have not provided complete process or took the payment and did not complete the process. I will be contacting the medical board on their patient services . I am register nurse if this company does not contact me.

  ReFlexMD

  Date: 04/22/2024

  Dear Janice,

  
  I'm truly sorry to hear about your experience with ReflexMD. We understand your frustration and want to assist you right away. Your concern has been escalated to a manager, and they will be contacting you today to resolve this issue. Please rest assured that your satisfaction is our top priority, and we are committed to making things right for you.

  Sincerely, 

   

  ReFlexMD

  Date: 04/22/2024

  Dear Janice,

  
  I'm truly sorry to hear about your experience with ReflexMD. We understand your frustration and want to assist you right away. Your concern has been escalated to a manager, and they will be contacting you today to resolve this issue. Please rest assured that your satisfaction is our top priority, and we are committed to making things right for you.

  Sincerely, 

   

• Review fromGabrielle L

  Date: 04/12/2024

  1 star

  Gabrielle L

  Date: 04/12/2024

  VERY WORRIED THAT IVE BEEN SCAMMED!!! Easy set up and the payment, but no connections possible after that. Customer Service is a message and you can't seem to connect via email. I'm prepared to take this to the furthest ends of the law if need be. Misrepresentation in Healthcare really burns me up. DO NOT USE THIS COMPANY!!!

  ReFlexMD

  Date: 05/09/2024

  Hello Gabrielle, 

   

  It was a please speaking with you and we are thrilled that Mikaela was able to assist you. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
  
  

• Review fromDiane C

  Date: 04/03/2024

  1 star

  Diane C

  Date: 04/03/2024

  SCAM!!! It’s very easy to signup but IMPOSSIBLE to cancel. I’ve tried calling and messaging several times and still haven’t heard from anyone. There should be an option for zero stars.

  ReFlexMD

  Date: 05/09/2024

  Hello Diane, 

  I can assure you that we are not a scam. ReflexMD proudly displays our LegitScript certification on our website as third-party verification, confirming the legitimacy of our operation. This certification involves thorough checks of both doctor licenses and pharmacy licenses.

  Your feedback is essential to us as we continuously work to improve our services. I can see here that you requested to cancel, we called you the very next day your subscription was canceled per your request. We wish you well on your wellness journey. Please let us know if there is anything else we can do for you. 

• Review fromMelissa P

  Date: 03/28/2024

  1 star

  Melissa P

  Date: 03/28/2024

  I am concerned that this business may be running a scam. I have attempted several times to reach an actual person regarding shipment of the medication that has already been paid in full but to no avail. I am a travel nurse and I am changing locations tomorrow and wanted to update my profile in efforts that the medication were to be shipped but it appears that my login to their site is no longer functional and their "Magic Link" as they call it is also not working. I only have an 888 number for customer service that is also provided on the BBB's website. Their recorded message when calling states it is a "virtual service". I have left multiple messages with my name, DOB, & cell number but have heard nothing back from them. I would like to know what recourses may be available. I believe I need to call my credit card company that I utilized when purchasing the "package". The price was well over $600. I also believe after reading other recent reviews that they have ghosted their customers. It would appear that they have taken our money and closed up shop!! I am attempting to warn those who may be considering this SCAM

  ReFlexMD

  Date: 05/09/2024

  Hello Melissa, 

  I can assure you that Reflexmd is not a scam. ReflexMD proudly displays our LegitScript certification on our website as third-party verification, confirming the legitimacy of our operation. This certification involves thorough checks of both doctor licenses and pharmacy licenses. Your order was successfully delivered to you. 

  It was a please speaking with you to solve this issue. Thank you for choosing Reflexmd to support you on your health journey. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
  
  

   

• Review fromBrittany S

  Date: 03/28/2024

  1 star

  Brittany S

  Date: 03/28/2024

  I signed up with them almost 8 weeks ago. The first month went fairly seamlessly. I would say the doctors are less than enthusiastic to answer questions and directed to the instructions sent which only addressed 50% of my questions. The second month has been horrible. I filled out a survey so they knew how much medicine to give me. I was stating I was at 20units and wanted to stay. I got what looks to be an automated message stating I should start at 10units for 2 weeks and go up to 20units afterward. The message was the EXACT message I got the first month. So I message my doctor. No response for over a week. Submitted a message to support to say they will address and ensure the doctor responds for next month. The issue is I paid $497 for medicine that I will run out of before the end of the 4 weeks because they called in the wrong amount to get filled.

  ReFlexMD

  Date: 05/09/2024

  Hello Brittany, 

  I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. Thank you for sticking with us and providing Reflexmd the opportunity to continue to support you on your health journey. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!

   

• Review fromMichelle B.

  Date: 03/18/2024

  3 stars

  Michelle B.

  Date: 03/18/2024

  Would give 5 stars until this last week. My account is no longer available and I've not heard back from customer service still. It's time for my intake and I'd like to continue doing business with them.

  ReFlexMD

  Date: 05/09/2024

  Hi Michelle, 

  Thank you for the opportunity to make things right. We are thrilled that you are still with us and we are able to support you on your health journey! 

• Review fromKevin G

  Date: 03/18/2024

  5 stars

  Kevin G

  Date: 03/18/2024

  ReflexMD is a great company. I previously used Calibrate (a competitor) but they made me jump through so many hoops and never got back to me. ReflexMD was able to walk me through the entire process and are very white glove. I feel great now that I have a great service for my weight loss.

  ReFlexMD

  Date: 05/09/2024

  "We're so happy to hear that ReflexMD has exceeded your expectations! We strive to go above and beyond to support our customers on their wellness journey."