Important information
- Customer Complaint:Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,056 total complaints in the last 3 years.
- 1,025 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying for Barclays to open a case again for airline tickets I could not use because of my wife’s surgery on her eye. I have submitted all the proper documents to the vendor(Hopper) and the airline carrier(Lufthansa) with no resolution. Barclays told me today January 25, 2023 that I am “out of luck” with no chance of them fighting for me. The amount of both tickets was $2,130.94. I have not paid for this, I have been charged interest on this unpaid balance for over 3 months and my credit rating is suffering because of this. I have been an excellent customer with Barclays, paying the balances in full every month before this. All I want is the credit to be issued to my credit card.
Business Response
Date: 02/03/2023
Please See Attached ResponseInitial Complaint
Date:01/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/23/23 I received in the mail a letter from Barclays Bank Delaware stating that an online savings account was opened on 1/6/2023 in my name with $0.00. They assigned an account number of ************ and stated interest rate is 3.34% and annual % yield is 3/40%. I did not open an account with Barclays. This is a fraudalent activity. I want this account in my name closed immediately.Business Response
Date: 02/06/2023
P.O. Box 8885
Wilmington, DE 19899-8885
February 6, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer Answer
Date: 02/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 18884384
Initial Complaint
Date:01/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an Aviator Silver World Mastercard that entitles me to up to $50 annually in American Airlines onboard wifi reimbursements. On 8/22/2022 I purchased wifi on a flight from PHL to VCE for $24, but to date I have not been credited back this amount. I have contacted via chat twice and also sent a message. The response to my message and chats indicated that the credit would post 6-8 weeks after statement closure, but that has yet to happen.Business Response
Date: 01/30/2023
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
January 30, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office.Office of the President
Customer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 18832494
Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept 2022 we received an inflight offer from AAdvantage Aviator Mastercard. We called when we returned home and the Barclays representative was very helpful and we upgraded our card. The offer to upgrade was for 50,000 miles and no fee for one year, which would have been applied Sept 2023. However, we received a statement recently that shows the $99 yearly fee had been applied. We called them. Then we were informed that the offer we previously agreed to was not valid. No 50,000 miles and no delayed fee. We were completely lied too. We cancelled the card. This was total fraud.Business Response
Date: 01/30/2023
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
January 30, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received solicitations from Barclays/Gap for my Gap Good Rewards cards for the months of October, November, December 2022 and January 2023 either via regular mail or email. The offer was to make 5 transactions outsids the Gap family of brands in each respective calendar month to receive $20 or 2000 in gap good rewards points for that month. The requirement was met for October, November, December and most recently January. None of those bonus points have posted. I messaged barclays who told me to contact Gap. I contacted Gap who couldnt assist and referred me to Barclays. Barclays again told me to contact gap mostcrecentlybon 1/18/23. I have the mailed solicitations with the terms if you require a copy. Please credit my gap good rewards account the 4 x $20 rewards.Business Response
Date: 02/15/2023
Please see attached response.Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account in violation not reporting 100 accurate. The High Credit in all three bureaus are reported differently. Same goes with the Credit Limit. How is that possible that you are reporting it inaccurately? Not to mention the different dates reported in the account. This is erroneous! Show me the detailed documents of validation on this account.Business Response
Date: 01/26/2023
Please See Attached ResponseInitial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See supporting documents. This is my second complaint to BBB. If this is not remedied, my next step is to sue in small claims court. Barclays responded and maintain that they addressed the problem. This is far from true. They have failed to close the account and sent a check instead for an amount that seems random. Re: ID # 18602544- Barclays Bank DelawareBusiness Response
Date: 01/25/2023
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
January 25, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Reasons for rejecting resolution:1) I have not received ANY EMAILS from Barclays regarding this complaint.2) I have yet to receive a written confirmation that my account with Athleta/Barclays IS CLOSED.3) Although I have received notice from Barclays that Barclays requested removal of the late payment(s) from my credit history, I have yet to receive confirmation that the late payment(s) issued by Barclays in conjunction with Barclays failure to close my account 6 months ago have actually been removed from my credit history.
Regards,Complaint ID: 18821323
Business Response
Date: 02/07/2023
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
February 7, 2023
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your additional inquiry and mailed you a detailed summary of
any actions we may have taken. Please allow 7-10 days for delivery by mail.
Providing an exceptional experience is our goal, and we regret that our previous response did not
meet your needs. If you do not receive the summary, or if you have additional questions, please
contact our office at [email protected], or call us at 866-750-6031.
Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
Date:01/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Barclays bank Delaware Bank transaction date March.10 2022. I request to please delete this hard inquiry I never live in Delaware and never apply for nothing. I demand this account be deleted from my credit report as soon as possible. this hard inquiry is affecting my credit im trying to buy a house and this inquiry is really affecting me.Please delete.Business Response
Date: 02/09/2023
P.O. Box 8885
Wilmington, DE 19899-8885
February 9, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.Sincerely,
Office of the PresidentInitial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a credit card customer with Barclay Bank for several years, and my account has always been in good standing. Out of the blue, last week I received a letter asking me to send them a copy of my Social security card, a copy of my driver's license, and a recent utility bill. I don't mind sending the utility bill, but feel uncomfortable sending my D.L. and SS card. I can understand a credit card company asking for this if you're a new customer, but why would they need this when I've had the credit card for several years? I pay my bill automatically from my checking account (the full balance each month). It almost seems like they're harrasing me (maybe because I don't accrue interest charges). Please advise if this is standard practice?Business Response
Date: 01/24/2023
P.O. Box 8885
Wilmington, DE 19899-8885
January 24, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an Upromise credit card ending in 8117 and a rewards balance of $205.95. I made numerous calls to request a statement credit since their online account on line does not work. All of the agents hang up or leave me hanging on the phone. This is the most dysfunctional organization I have dealt with. I want this resolved so I can pay the balance of $269.42 after the statement.Business Response
Date: 01/18/2023
Please see attached response.Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue.
Barclay’s is dragging their feet. The solution is simple routine banking: Put the $205.95 into my credit card account which is owed and let me pay off the balance. There is nothing to investigate. They were told I have no contract with Upromise who was sued by the FTC in 2017 for their other consumer fraud and will not give them my banking information. This bank should have resolved this when I spoke to *******…..who is unable to call Upromise and get me a working phone number with a live person. This who Barclay’s partners with [unless they own them]
Again, these are the facts and resolution:
I was mailed a $200 cash back offer when I spend $500 on their Upromise credit card [see attached offer]. I have an Upromise credit card ending in 8117 and a rewards balance of $205.95 as per the offer. I made numerous calls to request a statement credit since their online account does not transfer the award to my card balance. All of the agents hang up or leave me hanging on the phone. Two supervisors told me to call Upromise who they partner with a phone number that has no agent to speak too just messages. I want this resolved so I can pay the balance of $269.42 less the award. Upromise has been litigated by the FTC on 3/2017 [see attachment] and it’s questionable why Barclay's associates with this company. I contacted the BBB and was called by ******* ….from Corporate and he left a message without an extension which was meaningless. I called the corporate phone number and no operator answers the phone because Barclays Bank does not speak to senior citizens who they target their deceptive advertising. I left a detailed message advising Corporate of a long list of agencies I will contact if they do not resolve their illegal activity. I received a call by ******* who stated, "there is no way I can get Upromise to call you!" He can not explain how the bank sends my rewards to Upromise but has no way to resolve this issue. That’s because Barclay’s thinks they can push senior citizens around and get away with it. I am requesting the Banking Commissioner to call Corporate at 469 680 1254 and request their reasons for their unscrupulous behavior and order them to act by crediting my credit card in amount stated for $205.95.
Regarding case 3669220 Upromise Card ending in 8117 I am requesting a statement credit of $205.95 [which includes $200 for spending $500 in 90 days] leaving me a balance of $269.42 prior to the next payment due on February 14 which will be paid in full within 48 hours after this statement credit is applied to my account. I want this account closed when there is a zero balance.
Regards,
Complaint ID: 18808380
Business Response
Date: 01/30/2023
Please see attached response.
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