Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
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  Barclays Bank Delaware

  PO Box 84030 Coumbus, GA 31908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a credit card account with Luxury Card, a division of Barclays. Starting in November of 2021, somebody was stealing my rewards points from my account. This problem has continued well into 2022 with no resolution. I was told by Luxury Card that my reward points would be "reinstated with 30 days" several times over the last 12 months. They still have not been reinstated. It seems each time they have a new excuse. I've been told I needed to change my credit card number (twice), passcode, username and verbal passcode. I have done all that is asked but they continue to delay the return of my points. I expect them to return the 742,629 reward points into my account immediately.

  

  Business Response

  Date: 01/13/2023

  Please see the attached response. 

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15th, 2022, Barclay Bank received a digital transfer of $10,500 from Capital One Bank. Barclay Bank statement dated 08/16/22 - 09/15/22 shows a transaction date of 15 July and a Posting date of 19 August, and reflects a zero balance of my Barclay account. The following month's statement 09/16/22 - 10/15/22 shows a transaction date 0f 15 July and a posting date of 16 September for $10,500, but my account balance went back to $10,979.31 reflecting interest charges on the $10,500. In researching this, I found that the transaction page of that statement showed a return of the $10,500 on 16 September 22 via a digital transfer. Capital One has no record of a return of funds. Since August 31, 2022 I have attempted to find out what happened to this money. There has been 23 separate phone conversations with Barclay, 8 with Capital One. Barclay has asked for and received Electronic Fund Transfer (EFT) information from Capital One, there have been at least 2 separate investigation cases opened by each bank, but Barclay insist on requiring additional proof of payment. In calling Barclay, I can never talk to the same person twice, and have to explain from A - Z to every level of contact. Barclay continues to provide conflicting information about the return of funds without providing proof. I have exhausted all avenues to resolve this short of legal action.

  

  Business Response

  Date: 01/19/2023

  P.O. Box 8885
  Wilmington, DE 19899-8885
  
  
  
  January 19, 2023
  
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us on behalf of the above-referenced customer. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  
  We have also received correspondence forwarded to us from a regulatory agency regarding the same matter. Once we finalize our investigation, we will provide the customer with a detailed summary of our investigation, as well as any actions we may have taken through the regulatory channel.
  
  If you have any questions in the interim, please contact our office at [email protected] or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  
  
  
  Office of the President

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 18700687
  

   

   

   

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 I had my identity and credit card information stolen from me. I contacted Barclay to freeze my card because I was sim swapped I had no way of doing this except for via chat. Barclay expedited a credit card to someone who was not me, and charged me $15 for this. I then got access to my accounts and asked them to close the account, they said they could not remove the $15 dollar charge but that I would not be charged anything when I closed my account, which I did. I just checked my old email (since I had my identity stolen) and noticed that I had a past due fee and that I owed them $100. I have fought with them all through September about the charges and they said my account had a zero balance when I closed it, well, apparently I have 58 dollars past due on a card that I closed and then the late fees for said account. They won't listen to me so maybe they will listen to this complaint.

  

  Business Response

  Date: 01/24/2023

  Please see attached response

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Upromise credit card was cancelled for no reason. I spoke with 5 different people and none of them could tell me why it was cancelled. I use it every month, pay on time and have great credit. They suggested I reapply, but I do not want a check run on my credit, as it is in excellent status. Why can't they reinstate it? Thank you!

  

  Business Response

  Date: 01/19/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 19, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 18695683
  

   

   

   

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my mortgage on 11/18/22 and had the title company (EKKO Title) pay off my credit cards and loans, a total of 9 payments. The only creditor that has not applied the payment to my balance is Barclaycard. They cashed the check in the amount of $6,244.83 on 12/9/22; EKKO investigated and provided a copy of both sides of the check. Barclays did, indeed, cash the check. I have contacted them via their ineffective "contact us" page with no resolution. I called customer service: The first rep would not budge from the "it takes up to 10 business days to apply funds to your account, so check back in 10 business days" line. I called back in 10 business days (12/23/22) as the payment had not yet been applied and Barclays is charging me interest on the balance. (I continue to make my automatic monthly payments to them as they are quick to report delinquencies to the credit bureau.) The rep I spoke to this time (Kayla) took the information about the payment, checked to see if she could locate the payment, and when she was unable to, advised me that she was initiating an investigation into locating the check from EKKO...WHICH BARCLAYS CASHED ON DECEMBER 9 AND HAVE STILL NOT APPLIED TO MY CREDIT CARD BALANCE.I have heard nothing back yet from Kayla or anyone else at Barclays and my balance due is still showing as over $6100 with interest accruing. I would like the EKKO payment applied to my account ASAP, credit issued for ALL interest/fees charged on the balance effective 12/9/22, and a refund issued to me electronically (to the bank account at Northwest Federal Credit Union where my automatic payments are made from) for all overpayments resulting from the incorrect interest charges and automatic payments which I have continued to make to protect my credit score.

  

  Business Response

  Date: 01/10/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 10, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a customer of Gap in Auburn, WA and was encouraged to apply for a credit card account, on October 4th 2022. However, it took Barclays / Gap Good Rewards Inc. until November 22 to mail me an invoice and statement which by that time had accrued interest or late fees. Every time I try to resolve the issue of wanting the late fees to be waived, the customer service from Barclays, has been crass, callous, and rude, telling me that the late arrival of my Gap Credit Card, and the statement of amount owed were beyond their control, and also not being able to email me with a verification that the charges have been waived, and the balance is $0 owed. I've been able to establish an online Gap account, that says the initial charges of $26.40 was paid, however there are late charges of $30.80 left from them taking from October 4th, until November 22 to send me an invoice, and their card, which I've asked them to close the account.

  

  Business Response

  Date: 01/23/2023

  Please see attached response

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7th, the attached fraud alert was emailed to me shortly after midnight from Barclay. When I logged into Barclay, I saw the attached transaction details for $315.94. The details referenced Paypal and a vendor named “Pandakajiyo.” When I logged into Paypal, it showed the attached transaction details. Note that, based on the Paypal transaction, I couldn’t even read the vendor’s name. I filed a dispute, as I had never done business with the merchant that Paypal listed. I also began receiving a large number of spam messages suggesting my Paypal had been hacked. I changed my password to Paypal as a precaution and spam messages subsided. On October 24th, Barclay sided with the seller on my dispute. Their reasoning was that the seller supplied the attached details. The attached details, which I have supplied as part of this complaint, give no information as to what was supplied. In fact, it only gives vague statements. We received no goods or services from the company, and at this point are still unsure what the “Pandakajiyo” vendor listed on the Barclay statement provided is or what it does. We have maintained continued contact with both Barclay and Paypal. Neither of them are able to help with this. In summary, our Paypal was hacked and our Barclay credit card charged for something we never purchased. Neither Barclay, nor Paypal has been able to help us. It has been about 11 weeks now.

  

  Business Response

  Date: 12/30/2022

  Please review attached response...

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/29/22 I redeemed $100 in credit card reward points in the form of a Home Depot gift card. I was given a confirmation redemption code of DQBQH2657650. As of November I hadn't received the gift card, so I called to check on the gift card. All I got were people who barely spoke English and told they were gonna resend the card. At the time I didn't know she gave me the same confirmation while claiming to open a separate case. That was 11/10/22. I was told 7 to 10 business days. Called again on 12/09/22 and was told again by someone overseas that a claim was being filed or a case was opened and that I would receive an email in 7 to 10 business days. I even got a case number 3624740 but never received any correspondence from them. So I called back today and requested that they credit the $100 back to my account and got hung up on. It's become very clear that Barclay's has a policy of not issuing rewards from their rewards credit card. It's been almost 4 months waiting on a gift card.

  

  Business Response

  Date: 01/19/2023

  
  P.O. Box 8885
  Wilmington, DE 19899-8885
  
  
  
  January 19, 2023
  
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  
  We completed the investigation of your inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  
  If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  
  
  Office of the President

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 18656678
  

   

   

   

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclays improperly processed my dispute. Under "Your Rights If You Are Dissatisfied With Your Credit Card Purchases". I asserted my rights on my letter dated 10/18/2022 for claims and defenses asking for an investigation and then they investigated but their decision dated 11/15/2022 received 11/28/2022" is not satisfactory and I am again asserting my Claims and Defenses under section 1026.12(c). Your answer "Unfortunately we were unable to obtain a credit on your behalf because we did not receive notification within two statement cycles after the charges appeared on your monthly statement and we are past the timeframe to assist." am asserting claims or defenses rights under §1026.12(c) and 15U.S.C 1666i (note: § 170 published under FDIC). I see nothing in relation to the two statement cycles. Preservation of Consumers' Claims and Defenses, Unfair or Deceptive Acts or Practices § 433.2 Preservation of consumers' claims and defenses, unfair or deceptive acts or practices. ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. Please review CONSUMER COMPLIANCE OUTLOOK: FIRST ISSUE 2016 Credit and Debit Card Issuers’ Obligations when Consumers Dispute Transactions with Merchants Also published with the FDIC Consumer Compliance Examination Manual As per the cardmember agreement A charge of $9,000.00 to my credit card dated 12/12/2017 and an additional charge of $4,500.00 dated 1/10/2018. To date I have not paid the account in full amount of these charges and was unsuccessful in having these charges reversed after reaching out to the merchant, The services for these charges were misrepresented and used unfair and deceptive acts as sited by the case brought against Zurixx LLC, et al. by the Federal Trade Commission and the Utah Division of Consumer Protection, I am attaching my letters.

  

  Business Response

  Date: 01/10/2023

  Please see attached response

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have been out of the country traveling from January 15 to January 25th.  This is the first I have been able to respond as I had no reliable secure connection to respond to this email.  I responded on January 14th to the intralinks they sent to me on Jan 11th.  To date they have not responded.  I have today again responded directly back to them this time via email since no one responded in the workspace and no directions on how to use intralinks was ever sent. Attached please view my proof of response on the 14th.  Please reopen this case as soon as possible as it is not resolved.   Regards, Complaint ID: 18647341    

  

  Business Response

  Date: 02/09/2023

  Please see attached response

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of Southwest Airlines tickets on 6/10/2020 with an AARP Visa card. AARP canceled their Visa card and moved the accounts to Barclays Mastercard. We chose not to use that account. Southwest Airlines refunded money from that trip because it was scheduled during Covid and we were unable to reschedule it. The refund was issued on 8/9/2022 to the origianal method of payment, which was the AARP Visa card. The amount was $308.96 x 2 (for two tickets). On 8/21/22, after being shuffled to several different customer service representatives, I spoke to a 'Manager William' who said that we would eventually get a check but that it takes a long time; "maybe the end of the month or beginning of next". 10/13/22: I spent almost two hours detailing all of the information again to "Manager *********" and sent her the email documentation from Southwest/PayPal to [email protected]. 11/28/22: I called and was told a 'Manager Boss' would call within 24/48 hours. 11/29/22: Another "Manager" called and wanted all of the information all over AGAIN! 11/29/22: Called AARP to see if they could help me. "******" took VERY detailed information of the sequence of events. 12/1/22: Thelma Green from AARP called and said she would follow-up with Barclays. 12/2/22: Missed a phone message from '*****' (spelling?) from the Office of the President and was asked to call her back. I left messages for her on 12/3/22 and 12/5/22 and finally received a call back on 12/9/22. I was told they were "still doing research" and that "my team will continue to research and call you next week". Heard nothing from them so I called Thelma at AARP again on 12/22/22. She said that she had contacted Barclays and they told her "they're working on it". 12/27/22: Received another call from ***** requesting that I email her the emails from Southwest, which were originally sent to them on 10/14/22; I did so immediately after hanging up. I was told once again, "the dispute office is working on it"!!

  

  Business Response

  Date: 01/27/2023

  Please review attached response.