Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  1007 Orange Street Wilmington, DE 19801

  
• 

  Barclays Bank Delaware

  PO Box 8802 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  220 N. 2200 W. Salt Lake City, UT 84116

• 

  Barclays Bank Delaware

  PO Box 8803 Wilmington, DE 19899

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th I closed on a house. Part of the closing cost included a check for $1,344.84 to pay off my Carnival Barclay credit card. I mailed the check on November 9th with USPS Tracking. Received notification on November 16th the check was received. The check was cashed/cleared through Wells Fargo on November 17th. I have a copy of the cleared check which shows someone wrote the last 4 digits of my credit card on it. As of today, it has not been posted to my account. I've called several time and was given different timeline on when the money will be posted. 7-10 business days...from what date. 3-5 business days...from what date. I was then told the check should be applied by December 1. It was not. So I called, again on December 5 filed a complaint for an investigation, was told it will take 2 billing cycles. I then requested to speak with a manager and was told it will only take 24-48 for the investigation to be completed and I will receive a call. NEVER received that call and NEVER received the deposit to my account. Called again right before making this complaint, 1-2 billing cycles for the investigation it will take. This is very upsetting. I feel like their customer service has no idea of what they are doing. They say what they believe you want to hear, just so they can be done with the phone call. Carnival Barclay, if this is the only communication we have to resolve any issues, then your Relations Managers (customer service) needs to be up to par. This is very nerve racking at the very least. I've received different information on every phone call even from the manager that had no idea what could be done. I need my payment to be applied as soon as possible with the interest charges waived. Thank you.

  

  Business Response

  Date: 12/20/2022

  Please see attached response.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from BRCLYSBANKDE on my credit report. It says it was opened on 2020-01-19 for $0 with account number starting in 00032076064**** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 12/29/2022

  P.O. Box 8885
  Wilmington, DE 19899-8885
  
  
  
  December 29, 2022
  
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  
  We completed the investigation of your inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  
  If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  
  
  Office of the President
  
  
  
  
  
  

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2019, I purchased an Item at apple and used Barclay to finance my purchase. I contacted Barclay to set up an automatic payment at 0 Percent interest via phone and asked the associate to please add the automatic payment to suffice the cost to ensure my purchase would be payed in full. Three years later I noticed automatic payments were still being charged to my account by Barclay and I contact them today, 12/04/2022. They informed me I have only been paying the interest amount and that I still owed the full balance. When I spoke to ***, a Manager at Barclay, she made an admission that the person who set up my automatic payment messed up the amount and only selected to pay the minimal payment which only covered interest. She then continued and stated that she could not do anything about it and charged me the full balance to close my account. I am filing this case in hopes to get get some answers as I do not believe I should be paying for someone else's mistake.

  

  Business Response

  Date: 12/15/2022

  Please see attached response

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a banana republic store card (account ***************06) that is serviced by Barclays Bank of Delaware. I made one purchase and used their website to submit a payment to completely paid the account off. Attached is screen shot of my account showing that they received a payment for $98.25 on 10/26/2022. Then it shows a stop payment on that same day. I was not notified nor did I contact Barclays or my bank to stop payment to Barclays. I don’t know what happened, I believed that the account was paid in full. Since 10/26 Barclays has charged me the original payment, a stop payment fee and interest fee. My balance is now $131.13. I only found out about these charges recently. I attempted to contact Barclays but their representatives keep disconnecting the call. I contacted my bank and they advised me to contact Barclays and get the transaction number connected to the stop payment. I am unable to get in contact with a representative from this organization. In addition to the interest penalties and fees, this creditor has reported me 30 days late. I am imploring BBB to assist me to resolve this matter with this criminal organization. I never contacted Barclays and requested a stop payment. At the time of the charge, I had more than enough in account to cover the charge. I can provide statement, from my banking institution stating that I did not request a stop payment, nor did occur any fees that would associated with stop payment. Thank you for taking the time to review my request!

  

  Business Response

  Date: 12/28/2022

  Please see attached response.

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a credit alert on November 28th that there was an inquiry from Barclay Bank on my credit report that I didn't request. On the 30th I was alerted than an account was open. I contacted Barclay Bank and explained it wasn't me, the woman told me that she was closing the account and notified their fraud department so the account was flagged as fraudulent. On December 1st I placed a freeze on my credit with all 3 credit bureaus, but I was just alerted again (December 3rd) that there is another inquiry on my credit from Barclay Bank. They obviously did not flag my information for fraud alerts and Transunion obviously didn't follow through with freezing my credit. This needs to get fixed permanently or I will be filing a lawsuit.

  

  Business Response

  Date: 01/03/2023

  Please see attached response.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 18518014
  

   

   

   

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclays/ Banana Republic is reporting erroneous lates on my credit file. These lates are from 6/22 to 10/22. During this time I would call in to make my payments and the representatives of Barclays could never find my account. I have attempted to make the payment on multiple occasions and this was the issue every time. I am trying to obtain financing and this is the only thing in my way, I am a bit frustrated because these lates were not my fault. I attempted to make the payments but the representatives of Barclays were the ones that could not find me. I would like for you to remove these lates from my credit file.

  

  Business Response

  Date: 12/21/2022

  Please see attached response.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed a credit card account with this bank on 6/30/2022. I paid the amount in full on that date, according to their online website. Five months after I closed this account, I noticed my credit score had dropped from 804 to 644. Upon investigation, I found that Barclay's had reported me to credit reporting agencies for an outstanding balance of $6! I NEVER received a bill for this amount. I NEVER received ANY communication from this bank, once I closed the account on 6/30. Now 6 months later, the balance is $57 and past due by 90 days! This is outrageous and devious at best!

  

  Business Response

  Date: 11/22/2022

  Please see attached response

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 2, 2022 I paid my old navy credit card which is through Barclays in the amount of 128.52. Then, they took the payment again. I did not initiate the second payment. It also does not show on their side that they took double payments. I called my Chase bank to file a claim and return the second charge. Then on Oct 4, Barclays issued a refund after my bank already did. I never even told Barclays to issue a refund. Then, chase could see that Barclays issued a refund so they did a reversal and returned the money back to Barclays because they should have one payment. Barclays tells me there was only one payment and chase took the money back. They don’t see the second transaction or that chase returned the money, so I am out 128.52 that went apparently no where. Barclays shows me past due when in reality I was never late and actually paid early. They show I never paid 128.52 just that it was returned. They also blocked my chase account so that I cannot use it to make payments since I had the original extra payment returned. I think it’s very shady that no one seems to be able to see the double payment being taken at Barclays. I’ve talked to them on at least 5 different occasions and they all say the same thing. My chase bank statement clearly shows all the transactions. I am fine with them having ONE payment of 128.52 (which chase returned after seeing Barclays refunded the extra transaction). I would just like it to reflect on my Barclays account. It should not say I am past due. It should show I have one payment of 128.52. I don’t know if it’s not reflecting since they took my chase bank account off or what- but that payment is over there on their end somewhere.

  

  Business Response

  Date: 11/29/2022

  P.O. Box 8885

  Wilmington, DE 19899-8885

  November 29, 2022

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While purchasing plane tickets on the Jet Blue website, a popup advertisement came up offering 70K fly points and it turned out to be a bait and switch. The original complaint was under my husbands name **** ******, we both have a credit card under the same account. We got busy this summer and assumed it was resolved when we saw the points on my card (I applied for my own separate card card a few months later as we received another offer while in flight). So bottom line is we never received the points we were offered while booking our tickets. How can they get away this this fraudulent activity? Can you please either open our orignal complaint back up under **** ******* name or start a new one under my name? ***** ******. Because of their fraudulent ways, we now have two $100 annual fees due for the JetBlue Plus card and we never wanted two. We want to merge to having only one anual fee# and combine our points since if they hadn't ripped us off we never would have applied for the 2nd card. Please help us get our missing 70k points. Sincerely,

  

  Business Response

  Date: 11/14/2022

  please see attached response

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2022, I attempted to make an online payment on my account. I discovered that my account was locked and I needed to contact the security department. As i spoke with a security analyst, I was told I needed to answer security questions to verify my identity using public record information. The questions were answered multiple times correctly i was told that my identity still cannot be verified. I was advised there are only 2 ways to unlock my accoubnt, by sending them via fax a copy of my social secuity card or a copy of my drivers license and a copy of a utility bill. Neithe4r of these options are safe or secure and opens myself up to potential identity theft threats. I spoke with the cutomer service manager Logan, who again advised I must send my documents again. When Asked the level of encryption used to protect my documents he said he was not sure. I am now unable to pay my bill or access my account without the possibility of putting my identity in jeoprady.

  

  Business Response

  Date: 11/03/2022

  Please see attached. 

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The response made by the business is not a resolution to my issue. I am not able to gain access to my account unless I blindly send my social security card and or ID, which again is a lareg area of concern due to identity theft. Without being able to gain access to my account I am unable to pay by bill which now will report as late to the credit bureau. Waiting for them to investigate because another complaint was filed is not a a resolution. This response is a blantant attempt to pacify the complaint and then never fix thecasue.   I have received an e-mail from the ofice of the president requesting a pyhone number to contact me at or to return their call. I called them on 11/4/2002 around 2 pm  MDT, I left a voicemail to retunr my call. I also replied to the e-mail on 11/8/2022 at 3:02 PM DT. AS of today 11/10/2022 I have yet to be contacted to resolve this issue. This claim needs to stay open and an actual resolution needs to be reached. Regards, Complaint ID: 18353223    

  

  Business Response

  Date: 11/22/2022

  Please see attached response.