Business Profile

Bank

Barclays Bank Delaware

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,055 total complaints in the last 3 years.
1,030 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to add an authorized user to my account for weeks. It wouldn't work on the website and then I called and a rep said it was done, but it wasn't. Repeated this process every day for a week and a half (hours a day wasted) and every time the rep said it wouldn't work. One day a fed ex envelope arrives at my door out of the blue with a card in my desired authorized user's name. Ok great i thought, problem solved finally. Except that on the website, my authorized user does not show up as being on my account. Called in again every day and got multiple case numbers and INC reference numbers to fix this issue. Every time I am told to check back in 12 hours and i should be resolved. Have checked back every 24 hours for weeks and it is still not resolved. Every time I call customer service and I am on hold for nearly an hour every time and another hour of the rep trying to figure out what is going on, still not resolved. This was never an issue in the past and I was able to see my authorized users. There is even a spot on the website that says "manage your users" and normally the names would show there, but now it reads "you have no authorized users on this account" But yet if I call, they say they see it. Maddening!
Business Response
Date: 11/22/2022
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
November 22, 2022
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please help me once again. I had charges on my credit card that I did not make in April 2022 for $452.19 & $269.00 and could not get anyone to help me until I contacted BBB and Barclays sent me a letter telling me that they were giving me a permanent credit of these charges and interest and they did and when BBB asked if it was resolved I said yes it was in July & Aug 2022. Now 3 months later I have just received a letter stating that I am getting these charges put back on my card. I am at my wits end with this and I do not understand it at all. I make calls and to no avail. I would really appreciate it if you can help me! Thank you,
Business Response
Date: 11/17/2022
P.O. Box 8885
Wilmington, DE 19899-8885

November 17, 2022

Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

We completed our investigation and sent you a detailed summary, which may include actions taken to resolve the matter. Please allow 7-10 days for delivery by mail.

If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Customer Answer
Date: 11/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 18318416
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a second attempt, the company has not responded as stated they would by email within 48 hours. This is not a closed case. Ref. 18021104 Dated 10/10/22 I'm demanding a refund of the stolen car and al ALL FINANCE CHARGES and ALL LATE FEES, this has been going on since late March. They are also to remove any and all derogatory remarks from all 3 credit bureaus. They were supplied with all the information, including police report. I will not pay on this account until all of the above items are credited back! I even called the number of the presidents office and no return call! (It's been over a week).
Business Response
Date: 11/16/2022
Please see attached response.
Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 18311183

I do not accept the response,c they said the same thing last time and I didn't hear from them.

They have all the documents on the stolen vehicle it's been since March! I'm demanding the refund plus all the additional fees.

Business Response
Date: 12/06/2022
Please see the attached response.
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/1 - Spoke to ***** an Old Navy supervisor. She advised me to remit a payment of $85.5 to bring my account into good standing. I made a payment of $85.5 with her at that time (ref. #913420063). On 10/3, the $85.5 payment was taken out of my Chase account. On 10/4, a DUPLICATE payment was taken from my Chase account. Barclay then refunded the $85.50 payment TWICE. They also blocked my Chase account so that no more payments would be accepted for future payments. They sent me a letter, dated 10/11, stating this. On 10/24, I called Old Navy/Barclays and spoke with Supervisor *****, who manually took my Chase account number and routing number so that I would be able to again use my account. As of this moment, I cannot use my Chase account, nor can I manually add my Chase account to my Old Navy/Barclays website. See attachements. On 10/25, I spoke with Supervisor ******** ********* who informed me that the amount PAST DUE is $126.50, not $85.50. He told me that ***** MADE A MISTAKE in telling me that $85.5 would put my account in good standing. THIS IS UNACCEPTABLE. He told me that the total amount due for October and November is $156.50. This is incorrect according to their own website. I am willing to pay $85.50 + $30 for Nov. However, please note that because they blocked my account and never reinstated my account, (even though just yesterday I spoke with ***** who took the information), I will have to go IN PERSON to Old Navy and PAY CASH. Outrageous!
Business Response
Date: 11/08/2022
Please see attached response.
Customer Answer
Date: 11/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 18309722
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Barclays Credit card company to dispute a charge. I was initially told the card would need to be canceled and reissued. I informed the representative that I had disputed charges prior without the need to have the card canceled, and asked if I had purchase protection. She put me on hold for 10 minutes came back and confirmed they would investigate this and I would not have to have the card canceled and replaced. I then went to use my card later in the day and it did not work. I called in later in the day and spoke with Joy, Operator ID: 33ticcrj - and then spoke to a Manager Dave whom informed me the card was already canceled and there was nothing he could do. I have many accounts connected to this card and this has caused a massive mess for me to fix.
Business Response
Date: 11/07/2022
P.O. Box 8885
Wilmington, DE 19899-8885

November 7, 2022

Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

We completed the investigation of your inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Customer Answer
Date: 11/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Barclays has sent a follow up through a 3rd party provider (Intralinks) that is requiring my personal information to be submitted/used or an app to be installed on my phone. I do not wish to release my personal information to a 3rd party nor install a 3rd party app to get a simple answer from Barclays on this matter.

Barclays has already contacted me directly by calling my cell phone weeks ago. I would request they either DIRECTLY email my email address: *****************com OR call me at: ************ ** *********931 and if I cannot pick up please leave a message - as is customary.

Thanks,

Regards,

Complaint ID: 18240566

Business Response
Date: 11/23/2022
P.O. Box 8885
Wilmington, DE 19899-8885

November 23, 2022

Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Initial Complaint
Date:10/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/25/2022 I was contacted by aadvantage Mastercard Barclays asking if I had just made a purchase for an espresso machine on eBay for 1806.89. I was at work at the time and said absolutely not. I contacted the eBay seller to notify of the fraudulent purchase and not to send the product( copies of texts are included) they had shipped but was able to get the product returned to sender on 8/3/2022.( included in photos) the seller was unable to issue a refund since the funds were being held up at this point. I the receive a letter from the creditors that the purchase was valid and Payment was made and I see the amount is reflected on my statement. eBay emailed me a letter stating the bank must close the dispute in their end to release the funds. The bank tell me the letter is all they will send and they don't have to communicate with eBay. Meanwhile I'm making payments with interest on an item that the seller still has and the money has been sent. I need the creditor to help and communicate with eBay so I can be issued a refund
Business Response
Date: 10/25/2022
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 25, 2022
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Customer Answer
Date: 10/25/2022
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The bank has still not contacted eBay to officially close the dispute so eBay could release the funds. The bank sent me a letter stating their decision and made the payment but will not assist me with contacting eBay directly and confirming the dispute was closed Regards, Complaint ID: 18231225
Business Response
Date: 11/10/2022
Barclays Bank Delaware (Barclays) • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
November 10, 2022
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your additional inquiry and emailed you a detailed summary
of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for
delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not
meet your needs. If you do not receive the summary, or if you have additional questions, please
contact our office at [email protected], or call us at 866-750-6031.
Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2022 I had made a dispute against American Airlines and Barclay's approved my dispute and sent me a check. Today when I login to my account I see that the dispute they approved is back on my account and I don't understand why. I told them why I was making the dispute so I am confused as to why they approved it and than added the transaction back to my account. Instead of telling me their issue over the phone and trying to get this fixed they tell me to send them a letter as to why I want to open the case. I told them why and instead of explaining to me what's going on and not wasting my time they are hassling me and treating me in an inappropriate way. I feel as they have no respect towards their customers they screw them over as they please.
Business Response
Date: 10/19/2022
P.O. Box 8885
Wilmington, DE 19899-8885

October 19, 2022

Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

We completed the investigation of your inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Customer Answer
Date: 10/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. I did not receive anything in my email about the investigation. All I received was that you guys are going to investigate that’s the last time I received an email.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 18175831

Business Response
Date: 11/14/2022
P.O. Box 8885
Wilmington, DE 19899-8885

November 14, 2022

Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/23/22, I shopped at Old Navy in the Poughkeepsie (NY) Galleria. I attempted to use my store issued credit card. I was told it was no longer valid because they were no longer working with that financial institution. I was not issued a new card to my current address. The salesperson called customer service to obtain an updated credit card number so that I could earn store rewards. She was told that I did not have a credit card. She then said she would open a new card for me and that I would get a 30% discount on today's purchase because I was opening a new card. The system would not allow her to do so stating that I already had a card. She called customer service and again, they said I did not have one! I was there for over 30 minutes trying to resolve this issue. I finally paid with another card. I didn't get the rewards AND/OR 30 % discount! I want store credit for 30% of my transaction. I spent $351.50. 30% = $105.45
Business Response
Date: 10/18/2022
Tell us why here...Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 18, 2022
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Customer Answer
Date: 10/19/2022
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.They stated the following. (see below) Basically, we don't have record of your calls and cannot substantiate the claim? Really? Yup, some lady in Verbank NY has nothing else better to do with her time than fabricate a very detailed story to scam Old Navy/Barclays Bank out of rewards points. Points, I might add, that would have brought me BACK into the store for more purchases. The decision maker in this complaint stood his/her ground and lost a customer and more sales. Such ignorance and arrogance. Very shortsighted. Close my account and remove my name from ALL your mailing lists.Their response--->On September 23, 2022, you were shopping at an Old Navy store and you expressed the desire tohave the promotion the sales representative had offered to apply for a new card and get 30% offthe items that day. In your correspondence, you said that contact was made to Barclays and weadvised that you do not have an account with us. I have reviewed the telephone interactions thatyou had with our representatives. Unfortunately, I cannot substantiate this claim. Regards, Complaint ID: 18120340
Business Response
Date: 11/02/2022
Please see attached response.
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12 2022 I booked a yacht for June 4,2022 through a broker, ***** ******** who works with Mr.***** Miami LLC. Due to tropical storm Alex, the company canceled my service due to weather and because it is a cancellation on their end I would receive my $2,500 deposit back, however, 3 months later I have still not received my refund. I filed a dispute with my credit card company, Barclays, on June 27,2022. for three months they have been giving me the run around and now said I cannot dispute the charge because the payment was made via venmo and they don't have rights to dispute on venmo. Venmo is saying the case is still open on their end and the credit card company hasn't contacted them since June 30,2022. Barclays closed the case on September 23,2022 without notifying me. I want to file a complaint on both Mr. ***** Miami LLC and Barclays Aviator Master Card.
Business Response
Date: 10/26/2022
P.O. Box 8885
Wilmington, DE 19899-8885

October 26, 2022

Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

We completed the investigation of your inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Re: the complaint- Please see below for my point of view.

On April 12, 2022 I paid a yacht broker $2,500 via venmo to charter a yacht for my birthday. The weekend of my birthday there was a tropical storm in Miami and I was informed I would receive a refund within 10 days. After I did not receive my refund the broker stopped responding so I filed a dispute with my credit card company Barclays Mastercard. Barclays said they needed more information, so I sent them written documentation from the broker about the matter on August 15th. The case was still pending and then when I called for an update regarding the case they closed it and said that it was a valid charge even though it wasn't. Services were not rendered. Then Barclay's informed me that because I paid via venmo I have to file a dispute with venmo, however Venmo said that my bank hasn't contacted them since June 30,2022 and that the investigation is still open on Venmo's side and it is in the hands of my bank. I have tried calling Barclays Mastercard almost every single day and cannot get a hold of anyone who can help me with this matter and Venmo won't do anything because they still show the dispute pending. I feel as though the matter was not handled by Barclays Mastercard properly because they made no effort to take care of their customer. Even after I provided them with more details and evidence that I was scammed out of my money they didn't even do their due diligence to get in contact with Venmo and find a solution for this problem.

Please help me. $2,500 is a lot for me and I don't understand why Barclays isn't taking better action to resolve a costumers issue.

Thank you,

Regards,

Complaint ID: 18159112

Business Response
Date: 11/17/2022
P.O. Box 8885
Wilmington, DE 19899-8885

November 17, 2022

Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your additional inquiry and emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Initial Complaint
Date:09/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Barclays regarding credit card ending in 2433 , I having financial hardship and I am unable to pay. I have a physical medical conditions and My sister recently died on February 24 , 2022 . I contacted Barclays for payment assistance and Barclays responded that I do not qualify for help from Barclays. Barclays is Not making a good faith effort to help me. Any and all settlement that I receive from Barclays will remain my property even in the event of any and all of the following event(s). At least one merchant refunds or returns some or all of the charged transaction dollar amount on or after today's date September 19 , 2022. At least one organization refunds or returns some or all of the charged transaction dollar amount on or after today's date September 19 , 2022. at least one entity refunds or returns some or all of the charged transaction dollar amount on or after today's date September 19 , 2022 . Barclays and BBB please help me with this matter. I received a letter in the mail and a email from Barclays. The following is a email what the email that I received from Barclays said and it is as follows: " Dear *****, We've reviewed the information you submitted for your Mastercard® Black Card™, and you do not qualify for repayment assistance at this time. Please look for a letter with additional details shortly. You may want to consider contacting a credit counseling agency that can help with developing financial management strategies to solve or prevent financial problems. They provide consumers with debt analysis, budget creation and financial education and can also propose debt management programs. You can call (**** *****070 to access a recorded line where you will be able to select one of our three credit counseling partners to discuss possible options. Thank you, Barclays Bank "
Business Response
Date: 09/26/2022
Please see attached.
Customer Answer
Date: 09/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does NOT resolve my issue. For your reference, details of the offer I reviewed appear below:

I am rejecting Barclays response. Because Barclays failed to produce the original contract to me that I allegedly signed for this Black master card ending in 2433 . It is Barclays legal responsibility to proof that I am liable for this debt.

I have contacted Barclays many times via email and I have demanded that Barclay produce the original contract and Barclays failed to do so.

Thank you

Complaint ID: 18043992

Business Response
Date: 10/18/2022
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 18, 2022
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President

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