Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JPMorgan Chase Credit Card has 366 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JPMorgan Chase Credit Card

  PO Box 15018 Wilmington, DE 19850

• 

  Chase Card Services (all locations)

  5170 Windward Pkwy Alpharetta, GA 30004-3841

• 

  Chase Card Services (all locations)

  3098 Eagle Dr Woodstock, GA 30189-5531

• 

  Chase Card Services (all locations)

  595 Piedmont Ave NE STE 300-310 Atlanta, GA 30308-2478

• 

  Chase Card Services (all locations)

  820 Glynn St Fayetteville, GA 30214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to simply file a dispute related to my credit card. I have received a minimum of three calls from representatives who ask me a series of questions, claim they are documenting and claim they are posting the credit to my account. I just received another call from chase again, asking the questions now stating no one ever filed anything, documented anything or issued any credit. I can't believe with the credit card fee I pay annually that this is how poor the customer service is. I want an actual supervisor to contact me since this representative claims there is no supervisor available. She also is making no sense. It has been over ten days and she is saying the merchant never responded. She is contradicting herself and making no sense.

  Business Response

  Date: 04/12/2023

  We responded to our customer's concerns by phone on March 6, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time Chase card user. I took advantage of a balance transfer option last month. I had no idea that doing this would turn my credit card into a debit card, in effect. Apparently, they snuck into the fine print that taking this offer means that any purchase accrues interest immediately, not starting after the next statement pay date as with ALL credit cards. This loophole is so hidden, there own service technician thought it was a glitch in the system since, as he said, I always pay off my balance in full every month, so he didn't even understand why I was charged the interest. So I had to wait for a manager before anyone could explain the interest scam/system. They do not make it clear that accepting a balance transfer offer literally changes the term of service for your normal purchases. It is a scam not even their own employees understand. They should be stopped from using these deceptive practices. I will never be using this company again and others should be warned. I am going to be paying off my balance of new purchases next week, and not making any additional new purchases on this card ever. One I get the transfer amount paid, I will close the account. I would like a refund on whatever interest i am charged on next month's statement since no one could properly explain that they changed my terms of service until today.

  Business Response

  Date: 02/28/2023

  We responded to our customer's concerns by phone on February 28, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus. Please investigate and remove it immediately from my credit report.

  Business Response

  Date: 03/02/2023

  We responded to our customer's concerns by phone on March 2, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a health tests with Sun Genomics, they sent me the test and it shows they received the test online. I have not received the results of the test in 7 weeks. Typically the test results are supposed to take 5-10 days. The only phone number the merchant has goes straight to voicemail and I cannot contact them by phone. I sent them an e-mail 3 weeks ago, and they apparently do not respond to e-mail. Now chase is refusing to file a dispute because they say I received the test. I did not receive results, nor will I. Results are the product.

  Business Response

  Date: 03/03/2023

  We responded to our customer's concerns by phone on March 2, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered Regards, Complaint ID: 19459279 noThe answer provided by the company is not an answer or a resolution.  They stated that they talked to me on Mar 2nd.  Yes, that was the original complaint, hence why I filed a BBB complaint.  To be clear, I have not spoken with the company since the original complaint.  There has been NO resolution and based on their response, they are refusing to provide any resolution.    

  Business Response

  Date: 04/10/2023

  We responded to our customer’s concerns in our phone call on April 7, 2023. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I got an alert from my credit report that someone from JPMorgan Chase in Wilmington, DE 19850 got access to my trans union account and get a copy of my credit report without my authorization. I never had an account with your bank , nor do I know someone that does. I would like this to be resolve and I will dispute that alert on my account and take action

  Business Response

  Date: 03/30/2023

  We responded to our customer's concerns by phone on March 30, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent two years unsuccessfully requesting Chase Visa to remove an unauthorized $3,906 charge from HRR lawyers, “Hale Robinson & Robinson.” I have extended my effort by US Mail and by fax into January / February 2023. I believe that Chase has not fulfilled their end and disingenuously created unnecessay delays to take unfair advantage. I have been a loyal cardholder for 25 years. On June 24, 2021, I emailed the vendor, HRR. Unambiguously, I stated, “I do not want my credit card charged now or in the future.” After my card was subsequently charged October 2021, I notified Chase that I had not authorized past, present, or future charges to my credit card. The use of my card and the amount are both contested. Chase Visa closed my case twice, supposedly before Chase received the written confirmation from me to HRR. Eventually, I spoke with a Chase Dispute “Supervisor”, who confirmed receipt of the subject email and read it out loud. I have had numerous, unsuccessful conversations and other contacts, by fax and US Mail, with Chase Visa. I would like the charge reversed, along with all interest and penalties. To the best of my understanding, monthly, every month, I have in good faith paid all “new” charges. Alternatively, I have unsuccessfully asked Chase to place the issue before arbitration. I have filed no lawsuits in small claims or in any other court.

  Business Response

  Date: 04/05/2023

  We responded to our customer's concerns by phone on March 23, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my Chase United Explorer credit card via phone on Nov 15, 2022. The account was not closed, and I continued to be billed for unauthorized purchases. In a second call in January, a Chase customer Service Representative told me that he would launch an investigation, and make sure the account was finally closed. In a third call in January, a Customer Service Representative (Ruth) told me the investigation was not done. She renewed the investigation request, and noted in the request that I expect compensation for charges I did not authorize after I closed the account. I then received a letter from Chase informing me in poor English that I did close the account on November 15, "however, the account was still open due to technical issue." I called again because the letter did not even address the issue of compensation. I only incurred $223 in unauthorized charges after Chase failed to close my account, but I spent many hours on the phone and consistently received poor to non-existent service. How many others have to endure this, then beg to get their money back? Black Mark for Chase.

  Business Response

  Date: 03/30/2023

  We responded to our customer's concerns by phone on March 22, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. BBB forwarded the response to my complaint regarding unauthorized charges after I closed the account. I am not satisfied with the response, and wish to reopen the complaint.I was refused any response in writing, but Chase did not address any of my concerns as described in the complaint above. The customer service representative, Arlen, would not provide his full name, not provide written policy to back his claims, and he was not even familiar with the details of my case. He made zero effort to meet my written requests for clear policy guidance proving that I was responsible for charges EVEN AFTER I closed my account. I believe this is fraud, and requires a deeper investigation of how many customers were charged after they closed their accounts.Is there some way to escalate this case?  Or maybe channel it to a different office? The customer representative I spoke with clearly doesn't care. He sees no co Regards, Complaint ID: 19441371    

  Business Response

  Date: 04/12/2023

  We responded to our customer’s concerns in our letter dated April 12, 2023. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a Chase Sapphire preferred costumer. Wherever I try to book a flight using their ultimaterewardstravel.chase.com website, I get an error. This time is: Error.Booking.Result.EngineError.783 It's hit and miss. Miss most of the time. I have 227,542 points. I call their costumer service and they also cannot help me redeem flights, they get the same error on their end. I'm having to buy the flight at different websites like expedia and not being able to use my points, again and again and again. This Chase card point system is useless, I wish I'd chosen Capital One or American Express cards because this Chase's ultimate rewards travel website usually does not work for me.

  Business Response

  Date: 03/09/2023

  We responded to our customer's concerns by phone on March 9, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 19429619
  

   

   

   

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving a chase ink for business credit card offer in the mail. They don't even provide phone numbers to call so I search their phone number on google. The call took me round and round, no one in their representatives know who to refer me to cancel me on mailing list. I finally got to talk to one and said will cancel my name. This was last year of December and until now, I am still receiving this offer every week. First of all, I did not ask the bank to send me these mailings. Its just common sense, if people does not call you, that means they don't want your business. So stop sending those mails every week. You are making people busy by cluttering homes and adding more trashes. We should not be taking time going to websites trying to search or calling you just to unscribe from your mailing lists. Its your job to unscribe automatically. You send mail once, we got it. We have the common sense to understand.

  Business Response

  Date: 03/01/2023

  We responded to our customer's concerns by phone on February 28, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several years I have been a Chase credit card customer. I have always had several cards for various different purposes and rewards programs. Feb 9th, there was a review of my account that resulted in reduction of ALL my credit lines. This was based on outdated information. At the time of the review my credit utilization was around 15% (Which was reported incorrectly by credit agencies). After the review, nearly all my credit lines are near their limit. I believe APR rates were also increased on my cards recently. Now that my rates have increased and my credit limit has been drastically reduced, it has had severe impact on my credit score and has trapped me in a cycle where im unable to improve my credit and overall financial standing.  These are PREADATORY practices.  When I called to request a re-evaluation I was told there would be no way to do that without pulling my credit report and doing further damage, which inevitably would make my situation worse. This is having a severe impact on my finances, personal life and puts my job at risk.

  Business Response

  Date: 03/02/2023

  We responded to our customer's concerns by phone on March 1, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.The business did in fact contact me to discuss my complaint and said they would attempt to assist.  After a follow-up call, they were not able to offer me any resolution with my complaint other than informing me that they looked into it.  I still stand by my complaint that they are causing harm to my financial status and unwilling to help me in any way despite me being a customer in good standing for nearly 20 years.  The bank is not acting in good faith and I believe to be exhibiting predatory practices.  If they are not willing to meet ANY of my requests, then I have no choice but to escalate the matter further through other legal channels. Regards, Complaint ID: 19424180    

  Business Response

  Date: 03/20/2023

  We responded to our customer's concerns by phone on March 20, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.