Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase Credit Card

  PO Box 15018 Wilmington, DE 19850

• 

  JP Morgan/Chase

  4550 Jonesboro Rd Union City, GA 30291-2050

• 

  JP Morgan/Chase

  4550 Jonesboro Road FORMER: primary, reportab Union City, GA 30291

• 

  Chase Card Services (all locations)

  3098 Eagle Dr Woodstock, GA 30189-5531

• 

  JP Morgan/Chase

  4550 Jonesboro Road FORMER: primary, reportab Union City, GA 30291

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with JPMCB CARD and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can’t proof all 3 delete this account from credit report as soon as possible!

  Business Response

  Date: 12/12/2022

  We responded to our customer’s concerns in our letter dated December 12, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/22 I received a phone call from a man claiming to be a Chase representative. He stated he was calling to do an account review with me over the phone to determine whether or not to increase or decrease my credit line. He did not ask me to verify who I was on the phone, other than my name. He began asking questions like, "I see here you have open lines of credit with balances, what are you spending your money on?" I felt uncomfortable and told him I've never had a credit card company call me to ask these types of questions. He told me if I didn't answer them he would have to make a determination on my account and notify me by mail. I refused to answer any more questions out of fear it could be a scam call. Later when I got home I logged in to my Chase credit card account, and they had lowered my credit line. I have been a customer for 7 years in excellent standing, with no derogatory remarks on my credit bureau or Chase account. I find this highly disturbing and want the company to make this right. I spoke with Chase customer service on the phone this evening and they admitted that phone call was highly inappropriate. The representative Mandy filed an internal complaint on my behalf but said corporate won't update me with an outcome. That complaint number is ECW221130-07751. I want more of a resolution than just an internal complaint that isn't going to go anywhere.

  Business Response

  Date: 12/12/2022

  We responded to our customer's concerns during our telephone call on December 12, 2022. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a dispute with my Visa Hyatt Card by Chase bank against KLM for a ticket bought through Orbitz. Visa came back to me saying the charge was valid because they can’t go against airline’s policy. I understand Visa cannot go against airline policy, however, the reason for my dispute against KLM was because an overcharge in the ticket I was buying at that time. Regardless the policy of an airline, it gives no right to rip off passengers and Visa must protect its customers. I bought the KLM ticket through orbitz.com on August 8, 2022. During the process, orbitz, offered me the DCA-JFK-AMS-DXB in business class for 1990.70USD – attached screenshots. To my surprise, I later saw a charge on my credit card for 2998.60USD, which was a major shock to me. I contacted orbitz and they refused to admit there was a glitch in their system and blamed KLM. They told me I had to deal directly with KLM. Therefore, I disputed the charge with KLM and I cancelled my flights. I believed Visa was going to be more careful about this. I want to re-emphasize, there was a clear overcharge on the price of the ticket, which is very illegal. There was no alert about any increase of the price during the paying process, as you can see in the evidence submitted. This is illegal, which can easily have major legal ramifications for the airline and bad reputation for Visa for protecting the airline on this scam, by saying you can’t dispute airline policy. A ticket is a contract between the airline and the passenger, by the airline violating the contract and increasing the price, without notice, due a glitch in the system is a violation of that contract, which entitle me to be able to get full refund on my money and be protected by Visa, which I hope Visa does as they advertise. See full letter attached

  Business Response

  Date: 12/08/2022

  We responded to our customer’s concerns during our conversation on December 7, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to close this account and Chase continues to let charges go through on the account even after it has been requested closed

  Business Response

  Date: 12/01/2022

  We responded to our customer's concerns during our telephone call on November 30, 2022. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28th I order 4 tickets through a chase sapphire reserve package for meet and greet Wizkid tickets. In confirmation email sent Nov 2nd detail states we get the meet & greet and a "premium" ticket as a part of the package and tickets will be sent at least 2 days prior to show and info of meet & greet a week prior to show. Fast forward and after calling on Nov 11, 14, and 15 I still do not have my tickets or info about the meet and greet. On the 16th at 11:46am E I finally get tickets only to find out they are not premium. We are sitting on the side of the stage in the last row of the section. There are 17 full sections priced higher than or tickets and the front rows of our section also higher in price, which contradict premium seats. I would have returned package but since we got the tickets day of, it was too late for me to acquire tickets for my group of 4 plus I had work. Then next issue for the meet and greet we were not allowed to bring our phones but were told they had a photographer and pictures would be sent to us hopefully by the next day. However as of today November 28th (12 days after) I still have not received any photos from the meet & greet and due to no phones i was not able to take my own. I called chase on the 20th about this 21st to file formal complaints but after taking my information and saying someone will get back to me no one has. For a card that costs $550 a year and tickets that cost $200 a seat this is unacceptable customer service

  Business Response

  Date: 12/09/2022

  We responded to our customer’s concerns during our conversation on December 9, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account that is closed that I pay on every month. For several years now I have not gotten a paper statement or been able to access my online account to review what I am paying on.. I just blindly pay each month. They send me a statement via email that I cannot open as they have my acct locked for what they say is suspicious activity. I have tried several times to call and get my paper statement and online acct unlocked so that I can see where my payments are going. I called again today and now they require you to enter the full 16 digits to make a payment. Until today, I only had to enter the last 4. Now I cant even make payments and get my acct info over their auto line as I have no idea of what my full acct number was. I called today to customet service and spoke to 3 or 4 different departments and they refuse to send me a paper statement and refuse to unlock my online acct so I can see my payments and what they are charing me for. Today the first person said he was going to see if he could reissue a copy if my old card which is closed, just so I can get the 16 digits so I can pay via phone and get my acct balance. He transferred me to another department who thought I wanted my acct reopened which I do not, he then sent me to fraud who also refused to reset my online acct and refused to send a paper statement. Its a CLOSED CARD! I am entitled to see my statements and see what charges they are charging me for! I have a customer bill of rights and I have the right to see my account statement showing where my payments are going and what charges they are charginh me. My issue is not resolved. Please help me get a resolution to accessing my closed card statements each month and what they are applying my money to.

  Business Response

  Date: 12/09/2022

  We responded to our customer’s concerns during our conversation on December 8, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 18456479
  

   

   

   

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hotel stay thru Chase Rewards on 3/30/22 for $719.09. Dates of stay 10/14-10/16/22. Due to the awful experience, the hotel stated in writing they would be refunding a one night stay. Chase would be the one to reimburse me as they are the third party it was purchased through. Chase has been provided this information repeatedly and has taken no action. Dispute department will not take action unless chase rewards sends a letter saying they received this information. The representatives at Chase Rewards do not return calls as promised and repeatedly disconnect calls. One agent who apparently is the lead on the case promises to call on certain dates and then doesn’t. When she eventually does call she states that a family member has died. She has told me this 4 times now at this juncture. Each time I try to get back in touch with her Chase has no means of getting me in touch with her. I am escalating this so I can receive the money back that I am due that is just sitting with Chase. One night stay equals half of $719.09 which is $359.55. For some reason Chase has only credited me $120 on 11/10/22 and keeps stating that that’s all the hotel offered. I have provided Chase the written proof from the hotel that states IN WRITING that the hotel is refunding a FULL NIGHT. Chase has this proof and has even uploaded it to my case. All of the Chase agents attest to reading and seeing this written proof. Chase still hasn’t credited me the money. I am still due $239.55 from Chase (this is calculated as $359.55-one night worth- minus $120 - the credit Chase has applied thus far). At this point I have no other recourse but to escalate this for a resolution. Please see attachments that prove the hotel has honored a one night reimbursement and the lack of action by Chase (a bank) to then provide this money promised back to the customer.

  Business Response

  Date: 12/09/2022

  We responded to our customer's concerns during our telephone call on December 9, 2022. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 18454266
  

   

   

   

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Chase credit card for over 25 years with no late payments. I had an auto payment setup and needed to cancel it as services were no longer needed. In attempting to contact the provider I was having no luck getting the charges stopped, so I called my credit card company JP Morgan Chase to stop the payment. The representative said they could not stop the payment, it could only be done with the merchant. Needless to say umpteen attempts to do just that had not been successful in reaching anyone. When I told the Credit card rep if you cannot stop the auto payment, then cancel my card, that will keep the charges from being applied. The rep then told me no it won’t, the charges can still hit my card and I will still be responsible. I cancelled my card, paid it off in full and want no additional charges of any kind applied to my account for any reason. I am told this is not possible.

  Business Response

  Date: 12/15/2022

  We responded to our customer's concerns in our phone call dated December 14, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 18446020
  

   

   

   

• Initial Complaint

  Date:11/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between September 23-October 2, 2022, Hurricane Ian impacted Florida. I called my credit company "Chase" for Hurricane Relief. I asked for my minimum balance for October to be pushed until November. They were able to remove my payment however, I was charged for October. I ended up paying them with the money I did not have. We then had a major Tropical Storm/Hurricane in November. I called Chase once again for Hurricane Relief for November. I informed them that I did not receive the relief I had asked for in October as I paid for it so a supervisor went ahead and "Refunded" me back the amount to my checking account. They mentioned that I was not allowed to be charged a monthly payment because I was affected by the Hurricane in Florida. She refunded me back the payment. With her refunding me back that payment, I started receiving credit report alerts that I am "39 days" past due on my credit card with chase. Chase then starts to call me to tell me that I haven't paid my credit card when I called them weeks ago about my hardship situation. As of today, my credit score has decreased badly because of this issue chase has caused and I need this issue to be fixed immediately. This is unfair that a customer like myself who has always paid their credit card gets treated in such a way

  Business Response

  Date: 12/08/2022

  We responded to our customer’s concerns in our letter dated December 8, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i opened two credit cards with chase. One in Sept 2022 which they charged a 99 dollar annual fee and one 3 weeks ago where they charge a 195 dollar annual fee. Yesterday i got a letter that tey are closing the account with no explanation of why. I called to get the annual fees refunded and they said they wont refund me my annual fees

  Business Response

  Date: 12/28/2022

  We responded to our customer's concerns during our telephone call on November 16, 2022. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.