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Business Profile

Bank

JPMorgan Chase Credit Card

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,231 total complaints in the last 3 years.
    • 2,536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a credit card charge on my account from a vintage lux. I did order candles from them but they would not be in time for a trade show i needed them for so i canceled the order. The company shipped them anyway I refused shipment. I never brought the boxes into my home, I did not want them - however the company charged me $1040.96 I disputed the charge - Chase wanted me to provide the company received the product back . I don't have that information I was not the shipper nor did I take possession of the item They kept asking me for something I did not have. I did not get the product and should not be charged for it Chase removed the charge - then placed it back onto my account when I did not give the tracking . I cant give them something I dont have - I refused the product.

      Business Response

      Date: 05/24/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:05/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this dept with charter communications, I do not have contract with JPMCB CARD, they did not provide me with the original contract as i requested.

      Business Response

      Date: 05/13/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      have late payments from JPMCB CARD on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 05/09/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 2,I availed Chase's $5500 balance transfer offer, unaware that interest would accumulate on new transactions from day one. Seeking clarity, I contacted Chase support, who advised me to pay off any new transactions as soon as they were posted to my account to avoid interest charges. Trusting this guidance, I promptly settled any outstanding balances, excluding the transferred amount. In the next billing cycle, I made ~$1800 in purchases, adhering to the rep's instructions by paying them off immediately upon posting. However, to my surprise, I incurred a $30.97 interest charge on my March statement closure. Upon querying this discrepancy, I was informed by Chase that payments could only be made after statement generation, contradicting their prior advice. Acknowledging my initial oversight of the balance transfer terms, I settled the $30.97 interest charge. Nevertheless, I anticipated exemption from interest on subsequent transactions,given my commitment to prompt payment. Despite my efforts, a $20.94 interest charge appeared on my April statement, prompting another unsuccessful appeal to Chase for waiver,even after escalation to a supervisor named Daniel, whose response was unhelpful and discourteous. Consequently, I've paid $30.97 in interest charges and an additional $1800 towards the balance transfer amount,alongside a $275 balance transfer fee. As a longstanding Chase Sapphire Reserve customer with a history of full balance payment, I find myself in this predicament due to convoluted terms and misinformation from Chase reps. I believe in fairness and accountability, thus initially assuming responsibility for the interest charges. However, I find it unjust to bear the burden of subsequent charges, as they stem from erroneous guidance provided by Chase.Had I been correctly informed, I would have refrained from further transactions until clearing the balance transfer offer. Therefore, I respectfully request assistance from the BBB to rectify this situation.

      Business Response

      Date: 05/22/2024

      We responded to our customer's concerns by letter on May 22, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Regards,

      Complaint ID: 21668768

       

       

       

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a credit card account with chase prime visa. I have tried making a payment but they will only accept a payment if i give them my bank account log in information. "User name and password". I called them stating i would not provide that information to them. She said my account is set up for "paperless" and that providing that information was my only option. She refused to change my acount to paper billing or provide me with any other way to make a payment

      Business Response

      Date: 05/13/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several transactions that I want to dispute and I would appreciate it if you worked with me.

      Business Response

      Date: 05/17/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/23/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have yet to hear back from them or have this issue resolved. This issue has not been resolved yet.  Regards, Complaint ID: 21677263    

      Business Response

      Date: 06/11/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Date of Transaction: April 12, 2024 - Business:JetBlue Airways - Flight Number:B6 2229 - Ticket Type:Economy class - Amount Paid:$337.66 or 27.013 Points Commitment by the Business: - JetBlue Airways was supposed to provide a flight from Boston to Milwaukee. Nature of the Dispute: - Due to a knee injury sustained at the gym, which prevented me from bending my knee, I was unable to travel on the scheduled date. I contacted JetBlue, and they directed me to Chase, the platform through which the ticket was purchased. Attempts to Resolve the Issue: - I contacted Chase and was initially told the ticket could be cancelled with a $50 fee. After agreeing to this, I was informed by Chase that the ticket could not be cancelled and must either be used or put on hold. When I agreed to put the ticket on hold, they finally stated that it was not possible to put the ticket on hold either. Account/Order/Tracking Number: Trip ID:MQ5FNPR8C/AGENCY REFERANCE NUMBER:V77FGE - The situation remains unresolved, and I am requesting a refund of the ticket price due to what appears to be deceptive practices by Chase in handling the ticket cancellation and hold process.

      Business Response

      Date: 05/09/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with JPMCB CARD SERVICES, I do not have a contract with JPMCB CARD SERVICES they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/23/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is about the offer provided by Chase Travel, who keeps using lies to refuse giving the points that I should earn. 1. On 10/11/2023, I received an email offer from Chase, which showed that I would get 7000 points if I booked a flight and a hotel through Chase Travel totaling $105 or more by 1/31/2024 and never made any reservation through Chase Travel in the past one year. (The evidence is in offer_email.pdf in the attachment) 2. I activated the offer using my Chase Freedom Ultimate card ending in 3036 before 10/17/2023. (The evidence is in offer activation.png in the attachment) 3. I booked a hotel on 10/20/2023 for staying through 10/22/2023 to 10/23/2023 for $157.38, and I booked a flight on 10/28/2023 of Delta airline DL 685 on 10/31/2023 for $747.80. Both hotel and flights are booked through Chase Travel, and I never used Chase travel before. (The evidences are in two gmail pdfs in the attachment) However, I never get my 7000 points (equal to $70). Chase keeps lying in different ways: either no such offer, or not activated, or my reservation does not qualify, or I used Chase travel before. I submitted all evidences for the above Step 1, 2, 3 to Chase, they found that they cannot lie any more and stop responding me. I have tried to get my 7000 points back for more than 6 months now. My request is to get my 7000 points or $70 payback from Chase.

      Business Response

      Date: 05/22/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/28/2024

      Better Business Bureau:

      Chase contacted me and sent me the 7000 points that I deserved. Although I do not got any compensation for their fault and only get what I deserve, I want to accept the resolution.

      However, this does not mean I am satisfied with Chase. I have contacted them for more than 6 months! (yes, months, not weeks, not days) They used different lies to deny the points or pushed the case to each other's department in Chase. However, after I filed the complaint in BBB, they resolve the issue in one week. They do not care about customers but care about their reputations only. Chase does not solve normal complaints through their internal customer service.

      I appreciate BBB's help. For other Chase customers, if your case is just "pending forever" or "denied by lies", please use BBB as a third-party arbitrator.

      Regards,

      Complaint ID: 21672110

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a late payment on my credit report back in January 2023. I have called multiple times and questioned this payment as I am always good making my monthly payments. I ended up calling in and they told me my late payment was 32 days past. However that is not true. I had a ACH transaction that failed because I used the wrong account. My mistake. However, I instantly fixed that and used the account I was supposed to use. This late payment should be removed from Chase as this is affecting my credit score and payment rating. I realized that the account was wrong and made a new payment with the right account. Help me fix this issue. Please and Thank you.

      Business Response

      Date: 05/14/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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