Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************************ $1677 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 03/04/2025

  *********** a subsidiary of FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the credit reporting. Upon further investigation we found that the consumer entered into the loan agreement on 10/21/2022, please see attached for agreement requested for debt validation. FlexLending has placed the account with Emergent as of 12/7/2023 in which they sent out an initial notice letter to the consumer regarding the debt. *********** will attached both loan agreement and the initial notice that was sent when the account was placed with Emergent for servicing.
  If the customer has any further questions or concerns, they are encouraged to contact Emergent Servicing directly to discuss the account further **************.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan from this company to pay for tires 9/10/24. I went online 2/14/25 to change the card info on file as I thought it would be easy to switch my card. The online portal does not allow you to delete a previous card after adding a new one. You also have to select "permission" on the card. I unselected the old card, and selected the new card--or so I thought. However, the next day I was charged for $50.60 on the wrong card. I called the business directly. They said I *should* call them to make any changes to my account, however, why would I do that when they make it look like it is easy enough to do via the online portal, nor is there a note to call customer service for card changes (there is a note if you want to turn off autopay). Also the fact you can't change the card on file to me is dubious and purposely set up like that. I was told I could have a refund for the full amount of $50.60. I was told, "5-7 business days to see the refund on the card. It may be sooner as you used a debit card." I waited several days as I did call on Saturday 2/15/25. I called a second time regarding the refund (~2/24-25/25). They said the payment was "still processing and you should see it in 1-2 business days."When I called on 2/27/25 I was told that the refund is not able to be processed due to a past due payment. Which is correct, I am past due. However, I was told by two (2) separate agents I would receive despite the past due balance.I may have agreed to the terms of this loan, however I feel lied to about the refund I was expecting. I was assured by multiple agents I would receive my refund. I also feel their online portal is purposely confusing. As a customer, I expect to be able to add and delete cards without any issue. I would also like to possibly resolve the balance of my loan through the BBB. I do not want to pay this company anymore money. Again, yes I agreed to this loan, but I think this company is purposely deceiving their customers.

  

  Business Response

  Date: 03/03/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding charge and have conducted the investigation. The consumer went in to change current card information on 2/14/2025 in which the payment for that card was already schedule in processing and that schedule payment couldnt be stopped as it was taken on the scheduled weekly due date. We understand that the consumer was requesting a refund for the payment, but that refund failed as the consumer went past due in the processing time of that refund. Unfortunately at this time the consumer is not due a refund and the account still remains past due.
  We encourage the consumer to contact the collection supervisor *** ***** directly as we would be to be able to assist the consumer with the account with payment arrangements at **************.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had issues will uncontrollable billing that was none stop every single day attempts .preventing any bill or credit card payment scheduled to work without them taking a bite of an amount to pay something else. I solved this issue by scheduling payoff amounts for nov. 3rd to be completely done with this company. Nov 1st without me knowing they deleted my payment information so Nov 3rd payoff payments had no card info to charge. I thought was paid off and done. later in Nov I got a text and saw wasnt done and sent an email to company on needing the fees they been adding since Nov 3rd to be taken off and if I could pay the amount I was to pay Nov 3rd online. I note I work swing shift and sleep during the day so no time for phone calls. Havent heard a word other then automated emails that I reply to stating what happened and if they will fix the amount and if I can pay online and they never reply only keep adding fees is almost 300 dollars in fees now all because one of their employees deleted my payment information nov1 with out seeing pay off payment Nov 3rd. They dont seem to want to be paid seems like since we are almost to March now.

  

  Business Response

  Date: 02/25/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns questioning if fees have occurred on their account. ********************** has not assessed any fees to the consumers leases ending in 2B9C & B666.
  Lease 2B9C, the consumer has paid $795.48, with a payoff of $900.63 as of 2/25/2025. If lease shall go to full term on 5/30/2025 balance is $1174.23 as of 2/25/2025.
  Lease B666, the consumer has paid $2038.12, with a payoff of $369.73 as of 2/25/2025. This lease term has expired as of 12/13/2024 and has a total remaining balance of $369.56.
  FlexShopper responded to an email 11/1/2024 to a request to remove all auto pay methods from their account. Which means the consumer would be responsible to go in to make their payments. FlexShopper has had minimal communication with the consumer after many attempts and we would like the consumer to reach to work out a payment arrangement for the outstanding balances. They are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22986398
  
  I am rejecting this response because: response is to pay more money for their error. The lease was to end November 3rd 2024 when I scheduled payments manually with date amount and payment info and clearly states You will still be charged for your next scheduled payment, unless this is the last payment in your lease agreement. so shouldnt be no fees or interest as they call it with November 3rd being payoff payment ending the lease. I did request to have my info deleted from their attempt to charge my accounts every day system as well as stated was in process of setting up my final payments after the previous payments I manually entered processed. So should of clearly looked for those payments before deleting.
  Can also see info that by scheduling payments manually would stop the crazy attempt to charge my accounts everyday system and it didnt on the previous one and didnt on the final one for November 3rd even attempted to charged November 1 when deleted my info and didnt even bother looking that manually scheduled payment for 2 days later and had weeks to notice that.
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/26/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns questioning his account as being paid in full. Upon investigation of both lease agreements ending in 2B9C that was originated 5/23/2024 and lease ending in B666 that was originated 12/7/2023. This consumer has not satisfied either lease agreement at this time and shows outstanding balances on both.
  We also acknowledge the consumers inquiry involving November 1st, the consumer requested auto pay information being removed from the account and ********************** honored that request and removed all auto pay methods from file. During that interaction the consumer did not make additional payments in order to satisfy either lease and both are currently outstanding.
  They are encouraged to contact our customer service department at ************** or email us at ************************************* in order for us to work with the consumer directly to come up with a resolution for both lease agreements.

  Customer Answer

  Date: 03/09/2025

  still no reply from this company after attempting to reach out with the info they sent. company still wanting more money then what is owed. i submitting payoff payments with a debt card which is same as writing a check for november 3rd. they destroyed that check under the pretense to stop the recurring payments of 39 and 47 they was attempting to charge daily from multi accounts. So that i can manually submit payments but they cant tell the difference between a recurring payment and a submitted payment.of around 850 dollars. instead of requesting a new payment for the destroyed payoff payments they want more. if this logic was real everyone would destroy their paychecks and tax refund checks and request more then the original amounts. even their website states no additional charges if submitted payment before the dead line of new charges and i did they simply deleted them and continued charging. tired of the lies from this company and just want to pay what i *** and submitted to pay off these leases. A one time payment none of this we got access to your accounts so can charge it when every we want even if you submit a date for a payment has nothing to do with recurring payments.

  

  Business Response

  Date: 03/14/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We have attempted to call the consumer as requested in the response but have been unsuccessful. We acknowledge that the consumer wishes to have further explanation of the account matters. We would like to be able to provide the consumer with a breakdown of their account status with our collections supervisor.
  
  We encouraged the consumer to contact our collection supervisor line at ************** or email us at ************************************* in order for us to work with the consumer directly to come up with a resolution for both lease agreements.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December I ordered an Ipad and a ******** switch for Chrstmas. Even though the website promised Delivery by Christmas, the switch did not arrive until after Christmas and was sent back to the business. I contacted them and they paused payments until the return was received. I never received any acknowledgement and a few weeks ago, they withdrew several 60 dollar payments from my account. I contacted them and provided them with a tracking number to let them know that I returned the switch. They responded by email saying that they are investigating and payments would be paused. I woke up to another 128 dollar charge on my account.They sent an email saying that my account would be restored and that I would have credit towards the ipad purchase because I was being charged for both products. I wanted the refund of the overpayment but logged into my account to find that I still had a payment saying that 60 dollars was overdue. I sent another email and was told to call collections. I called collections and they argued with me that I owed the money until the agent finally said "You never received the switch?" I told her no and she put me on hold to look up the information before coming back to tell me that customer service would conduct an investigation, which they have already done ************ is unhelpful and continuously charged me for a product I never received.

  

  Business Response

  Date: 02/25/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the return of your item and refund for overpayment.
  We sincerely apologize for the inconvenience you have experienced regarding the return process. After reviewing your account, we have taken the following actions to resolve the situation:
  
  The past-due amount of $60.09 has been waived.
  We have applied the payment of $128.18, made on 2/21/2025, to your remaining balance. It appears that you had previously arranged this payment with one of our agents to bring your account current while the return was being processed.
  Additionally, we have issued a refund of the overpayment ($60.09) to your checking account ending in #****. You should expect to see this refund within 5-7 business days.
  
  We have also closed lease #1CA020058582 as part of resolving the matter.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 03/12/2025

  I never received the refund to my checking account as promised.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22984317
  
  I am rejecting this response because: I never received the refund to my checking account as promised.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 03/19/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the return of your item and refund for overpayment.
  FlexShopper has been trying to reach out to speak with ***** ******** directly to ensure the refund was received but has been unsuccessful. Refunds take anywhere from 7-10 business days to process, we can confirm the refund has been processed and sent to account ending in #****.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to charge my bank account stating my account is past due. They charges are NEVER applied to the past due amount. When called about this they refuse to fix despite having proof the payments are being removed from my bank account.

  

  Business Response

  Date: 02/27/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the past due balance. Upon investigation it shows that the consumers payment on 12/20/2024, was declined as there was an expired card on file ending in 6632. As a courtesy we have waived that past due in the amount of $25.97 and the account is now current.
  We would like to remind the consumer their 90 days same as cash option expired today if they wish to exercise that option. If they consumer would like to participate they would need to call today by end of business on 2/27/2025.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off the remaining leases I had with Flexshopper on Jan 31. Since then they have taken 3 additional payments I emailed repeatedly and called and was assured my refund was on the way I got one payment back I have since emailed the billing department at least 10 times asking about the remaining refund I never got a response back. They just cant keep billing me on something I paid off then not refund me

  

  Business Response

  Date: 02/24/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the payments that were processed. The consumer paid off the leases early the morning of 1/31/2025 in which their regular scheduled weekly payment was already in processing. There will be a refund issued in the amount of $39.34 please allow 7-10 business days for the refund to process. The consumer has no further obligations to leases ending in 4737 & BAD4 and both are closed.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Flexshopper to buy wheels and tires from *************. Tireagent canceled the order. Tireagent has notified Flexshopper. I have email back and fourth with flexshopper ticket #******* with pictures confirming tireagent has done their part. FLexshopper continues to withdraw money each week out my account for products I have not received. No response from my previous two emails to flexshopper along with can not get through to talk to anyone on the phone at the ************ as it keeps getting disconnected.

  Customer Answer

  Date: 02/21/2025

  Flexshopper is the name of the company I am referring to.

   

  Thank you

  

  Business Response

  Date: 02/25/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the return of the order to TireAgent FlexShopper has contacted the merchant directly. Upon investigation TireAgent never notified us of the return of the items as we were not aware of this until we were contacted directly.
  Two refunds have been processed in the amount of $84.43 totaling $168.86, and will be delivered within 7-10 business days and has no further obligation to lease ending in ****.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service to purchase from a tire shop. The tire shop representative served as a point of contact and liaison for Flexshopper. The tire shop representative said I would only be responsible for paying the cash value of the purchase unless I exceeded the 90-day grace ******* However, when I received my bill I see there were additional charges added to the original price. When I called FLEXSHOPPER to express this misunderstanding the service **** blamed me for not getting understanding the contract. They had no accountability for the lack of communication. They also did nothing to compensate for their companys lack of communication.The cash value price was $416, not the $477 that FLEXSHOPPER is charging me.

  

  Business Response

  Date: 02/25/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the amount of the lease agreement. Work order that was provided from the merchant does display $416.55 which includes sales tax applied. Amount paid to merchant from FlexShopper was $394.51 without the tax. FlexShopper then created the lease agreement for the client, which reflects on page 1 of the agreement $394.51 plus the cash price of $50. The consumer has the ability to exercise the same as cash option until 4/24/2025.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away from this company! They will tax you death with extra fees (including 100 day option) the amount on my accounts are incorrect. I cancelled one order and received confirmation it was cancelled. Still being charged. The *** never arrived and later the company states the package was delivered. I end up purchasing the same product for half the price because the price dropped for Christmas. I continued to make payments in hopes of arrival. Flex shopper later says its delivered???? I assume I could recoup my losses later. Wrong! Im close to the 100 day **** and I went to check the balances and they have changed! I paid ahead of time on my purchases and received late fees. Their sys shows I paid early! I want to close my account and get a refund. Theres system malfunctions and very suspicious things happening with the account.

  

  Business Response

  Date: 02/18/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the cancellation of their order however when we spoke with the consumer on December 9th, 2024, we told the consumer at this time the cancellation request would be made but is not guaranteed. Upon further investigation we were able to speak with the vendors and confirm both orders were delivered between 11/20/2024 and 11/25/2024. The consumer has the option to reach out to the vendors to request to return of the items, in good working conditions.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  

  Business Response

  Date: 02/18/2025

  
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22918126
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 02/18/2025

  Company supplied something saying delivered. I never signed anything. Provide proof of my signature. 

  Customer Answer

  Date: 02/18/2025

  Company supplied something saying delivered. I never signed anything. Provide proof of my signature.
  

  

  Business Response

  Date: 02/18/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the complaint response sent. However unfortunately,  FlexShopper is only the servicer of the lease(s) in question, if the consumer wishes to dispute the delivery, they may reach out to the shipper to open a formal investigation.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22918126
  
  I am rejecting this response because: the company failed to provide proof of my signature. I never had a package shipped to my home nor signed for the package. Also buyers should be aware that the company has been claiming glitch issues for years. They will claim something happen with the system that cause changes to your account. This happen to me and several others which is why Im no longer dealing with the company. Research how many complaints on system errors that date back years. Tell me thats not suspicious, more like a gimmick. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 03/03/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the complaint response sent. However unfortunately,  FlexShopper is only the servicer of the lease(s) in question, if the consumer wishes to dispute the delivery, they may reach out to the shipper to open a formal investigation. FlexShopper has done internal investigation and has confirmed that the order was delivered on 11/25/2024 via TForce Freight on tracking number *********. We encourage the consumer to reach out to the shipping merchant to open the investigation at **************.
  
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22918126
  
  I am rejecting this response because: I never signed for a package. They even canceled my order and then reopened again. 
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 03/04/2025

  This company is notorious for saying an item has been delivered and instead of handling the situation they stand firm on a third party saying delivered. I would remembered if a big enormous size package was delivered and signed for. I know you have to be home for freight delivery. Never received proof of signature! 

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got behind on my account and I was working on getting it caught up but because of a financial hardship I requested the take the autopay off. I first requested it on 1/22/25 they removed the autopay. However after I logged on to their website and made a onetime payment of 50. The sent me a email saying autopay had been reinstated, so I sent them a email requesting the autopay be turned off again .. I received a email back showing the autopay had been removed. However the very next day they took ***** from my account, I called and spoke to a supervisor who told me again the autopay had been removed and would issue a refund for the *****. However, today they again deducted ***** from my account not once but twice . I want all three refunded to my account and the autopay permanently removed from my account.

  

  Business Response

  Date: 02/18/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the complaint received. FlexShopper has been in direct contact with this consumer and has been able to work out a resolution. The arrangement has been implemented and the consumer will have no further obligations to lease ending in 469E and that lease is closed.
  
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******