ComplaintsforJiffyshirts.com

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased $52.65 *** from jiffy wholesale on June 7th I received a *** tracking number that said a label was created but the package was not given to *** it has been 10 days and I reached out 3 times with no response I either need the *** or a refund

  Business response

  06/21/2024

  Hi *****,

  We apologize the original order was not scanned in with our carrier and delivered. In checking we do see we have communicated with you, and a replacement order was shipped and marked delivered under the following. UPS 1ZG8F2970309325471 Delivered On Friday, June 21 at 5:26 P.M. See Delivery Photo available on link *************************************************************************************************

  Please let us know if there is anything wrong with this order or if was not received.

  Have a nice day.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered dtf from jiffyshirts as I have done previously without provlem. When my order was delivered, 90% of the order was missing. I filled 2 claims with the company and have yet to be contacted.I just want the rest of my order asap.

  Business response

  06/13/2024

  Hi ****,
  
  We apologize your original package was damaged in transit, and items were missing. To confirm, we have replied by email, and a replacement order has been issued for you. In checking the package has been requested to be held for pick up. We will continue to monitor this and follow up to ensure this arrives.

  Have a nice day.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order 5 men ombre tshirts on April 23rd...I recieved the wrong product instead of men tshirts I recieved baby onesies. I email them and no response. They stated they have a chat to speak to someone but they don't. I needed that for a event . They aslo don't have a number to reach their costumer service. I would like a refund .

  Business response

  04/27/2024

  Hi ****,

  We are very sorry for the delay in getting to your claim, I assure you this is not intentional and we are working as quickly as possible to address every email. I also apologize the warehouse sent the incorrect items, we certainly understand how frustrating this must be!

  A full refund has been issued, kindly allow a bit of time for the funds to be posted back to your payment method. Please donate the incorrect items to someone in need, or to a local charity of your choice. 

  Again, ****, we apologize for the delayed reply. We are experiencing a higher than normal volume of inquiries and understand that is inconvenient!

  Please let us know if there is anything else we can assist you with.

  Have a wonderful day!

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  everytime i have reached out with other orders, i never hear back. thought this time im upset about it, i spent $99 on as DTF gang sheet, and when it came there was print lines throughout my gangsheet, i am a customization business and i know that they needed to clean the print heat before printing my order, i would think that there would be some kind of quality check, but instead i got unusable dtf prints that were for a business order. it says that they are avalible 24/7 but i never heard back. 100 is a lot for a small business and all i asked for was store credit.. i just want store credit so that i can at least get some useable clothing with the money.. i dont understand why i have never once heard back from this company

  Business response

  02/14/2024

  Hi ******, we are here to help! We are very sorry to hear you are not fully satisfied with the transfer you have received on this order.  It looks like your order was impacted by two separate issues.

  The black lines down the gang sheet appear to be friction marks from the rollers.  When large sheets are printed, the rollers can heat up from the friction and leave black marks.  Typically these are wiped off, we do apologize that did not occur on this sheet.  These marks should not impact your transfers in any way.

  There also appears to be banding on the transfers, which can be caused by a print head that requires cleaning, as you mentioned.  

  A full refund has been issued for your gang sheet.  Please allow several days for this to appear on your method of payment. 

  Reviewing your order and email address, we can only locate one missed chat relating to this order.  To prevent any delays with your future orders, we ask that you notify us of any claims directly through your order history as this will ensure we have all the information required to address your concern right away.  In your order history, locate the order, click on "Options" in the right-hand corner, and select the reason you are contacting us from the drop-down menu.   

  We hope that helps.  If there is anything else we can assist you with, please let us know.

  Have a wonderful day!

  Customer response

  02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, January 29, **** I placed ORDER ********* for black, green and silver ladies shirts. Instead of ***** delivering the shirts that I had actually ordered and paid for, they instead delivered me a large box of RED tee shirts that look nothing like the shirts that I had actually ordered. I left a voicemail and immediately went to their website to report this problem through their prompts and received an auto-generated reply stating that they'll reply within 24 business hours. Well after 24 business hours came and went a few times, I reported this issue again in their portal, and left another voicemail. Still haven't heard from anyone. I needed those shirts for event. Not only do I not have the shirts that I ordered and paid for, but they haven't given back my money, and they haven't even provided a response at all. I want my money back immediately.

  Business response

  02/09/2024

  To Whom It May ******** we have been in contact with ****** and have provided her with a return shipping label to send the wrong items back.  As soon as the items are in transit, we will proceed with the refund for the missing items. We can provide an additional update once the refund has been issued.  We do apologize for the disappointment caused by this error.

  Customer response

  02/17/2024

   
  Complaint: 21242897
  
  I am rejecting this response because: the incorrect shirts shipped to me were sent back on 2/14. ********* told me the refund process would begin once the shirts were in transit. They are not only in transit, but based on theproof of delivery, it shows they were successfully delivered back to them. As of today I still have not been refunded. Please provide a full refund right away. Thank you. 
  
  Sincerely,
  
  *****************************

  Business response

  02/20/2024

  To Whom it May ******** the full refund for the returned items was issued on February 19th for the Ladies CVC Long Sleeve Scoop Neck Tees that were not received with their order.  A confirmation email was also sent at that time. We understand the importance of timely refunds and take full responsibility for not meeting the expected timeframe requested.  We hope that this order is now resolved to ******'s satisfaction, however if that is not the case, please let us know. 

  Customer response

  02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The refund was issued on Feb 21st, this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered DTF Vinyl from this company and got it damaged and another missing. Just wanted them replaced and cannot get a response from JiffyShirts.

  Business response

  02/07/2024

  To Whom It May ******** ****** absolutely had a valid complaint regarding the transfers received on this order.  Due to an system error, the *** transfers on this order were defective while some images were missing.  Replacements were shipped free of charge but the same error occurred.  A full refund was issued for the transfers on order 618611005 and ****** was provided with a free shipping coupon to place a new order.

  We have been experiencing higher than normal volumes and our response time was longer than usual, adding to our customer's frustration.  This is certainly not the level of service to expect from us!

  As a further apology and appreciation for his business, a $50 store credit has also been applied to ******'s account.  This does not expire and can be used at any.

  We hope that rectifies this issue to ******'s satisfaction, but if not, please do not hesitate to let us know.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  **************** says available 24 hours via email, no response has been received in over a week and 3 emails sent. Very unsatisfied with DTF prints that were purchased and will be thrown away. Requested refund and no response received.

  Business response

  01/11/2024

  To Whom It May ******** **** reached out to us on 3 occassions, January 4th and twice on January 5th.  Please see our attached correspondence with **** on Monday January 8th.  We do apologize for the delay responding as that is longer than our typical response times.  All issues concerning ****** transfer orders were addressed and a total refund of $52.03 was issued.  We hope that helps!  Should there be any further questions or concerns please let us know.  

• Initial Complaint

  12/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered some DTF prints. THe images were pixelated. TEH designs would not hold up on shirt. When pressed longer, the colors faded. I was unable to fulfil my order due to the quality of DTF prints. I have not heard back form customer support. I would like a refund.

  Business response

  01/02/2024

  Hello ***, we apologize for the unusual delay getting back to you! The holidays are our busiest time of the year and our response times were not at our typical speed! I do see that we were able to reply to your email and a refund of $210.52 was provided for your order.  In addition, a 10% off coupon was provided for a future order.  DTF transfers are a new product we are offering and everyday we are improving our processes, we are very sorry for the poor experience you had with this service.  Please let us know if there is anything else we can do to assist and have a great day! 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had someone else packages delivered to my address and I can not get the company to send a return request address to return the packages I have call the **** store and the postal service and they said they can't do anything about. I don't want to be in any part of a scam especially if it has any thing to do with the mail. I have been in contact with them but I can't get them to take back the packages they say they are waiting for the owners of the packages to contact them but I have had this packages since last month they have had more than enough time to report them. I think it is a scam I need help finding out what to do with the packages I don't like having someone else property and having to baby sit it. I want the proper owner to have their stuff. Can you please help me with this problem and I have screenshots of everything that I have emailed and we're I have tried looking up the non existent address on 3 phones. Please help

  Business response

  09/19/2023

  Dear ***,

  We would like to assure you that the matter at hand is not related to any fraudulent activity.  It appears a legitimate order was mistakenly delivered to your address. We have taken the necessary steps to ensure the correct customer receives their merchandise through a replacement order.

  We are genuinely appreciative of your offer to return the items, it's a nice reminder that there are good people out there! However, ***** policies have complicated matters, as they require the intended recipient to initiate an investigation into the lost package before they will retrieve the package that was delivered to you.

  To address this, we reached out to you on September 8th and left the decision entirely in your hands, allowing you to take the course of action that you felt most comfortable with, even if that meant dropping the items off at the local police department.

  To clarify, we do not need these items returned, you are most welcome to dispose of the items however you choose.  We kindly suggest if they are not needed, to consider donating them to someone who can use them such as a local charity.

  Again, we truly appreciate that you notified us of this mis-delivered order.  We hope this email addresses any concerns you may have had.

  Have a wonderful day!

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have ordered several times! Mostly I got shirts with tears! I let it slide until they put the wrong address on a package I desperately needed!! I reached out and no response. I will be changing my supplier. Would like to warn others.

  Business response

  06/05/2023

  We wanted to take a moment to apologize for the inconvenience caused by the error in delivering your recent order. We sincerely apologize for any frustration or inconvenience this may have caused you.
  
  Upon reviewing the situation, we discovered that our carrier made a mistake during the delivery process of your recent order. As a result, we took immediate action and shipped a full replacement order on Wednesday, May 31st, 2023. According to our records, the replacement order was marked as delivered on June 2nd, 2023, as per your request.
  
  While we have not received any claims regarding damaged items in your order history, we want to assure you that we are committed to ensuring your complete satisfaction. If there are any items in the replacement order that require our attention or do not meet your expectations, please do not hesitate to reach out to us. We will promptly address the issue and make it right for you.
  
  To confirm the receipt of your replacement package, an email was sent to *********************** on Friday, June 2nd, 2023. If you haven't received this email or have any concerns regarding the replacement order, please let us know, and we will investigate the matter immediately.
  
  At JiffyShirts, we strive to provide excellent customer service, and we deeply regret any inconvenience caused. We understand that mistakes can occur, but please be assured that we are continuously working to improve our processes and will always take responsibility to make it right for our valued customers.
  
  Thank you for your patience and understanding in this matter. We value your business and will do everything possible to ensure your satisfaction. If there is anything else we can assist you with, please don't hesitate to contact us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩