Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a sheet of transfers. The typeface on the transfers is TOTALLY different from the artwork provided, as though they just chose another (very unattractive) typeface at their discretion. Chatted with the robot on their site and said someone would email me with a ticket- no one emailed me. Then I emailed them twice with my concern- still, no one has responded. I'm upset as this is for an event in 6 days and time is ticket. This is unfortunate, as I have always ordered transfers from one of their competitors, since I always order my shirts from Jiffy. Can someone please call me? Email me? Something? I have NEVER worked with a company, located in the ** nonetheless, that has absolutely no way to contact their customer service. I would like them to reprint them correctly or send me a refund! Buyer beware!

  Business Response

  Date: 04/17/2025

  Hi *****,

  Reviewing your order we see that the full amount of the transfers have been refunded to your method of payment in the amount of $52.47.

  The concerns with your artwork have been passed on to our quality team as well to investigate why the font changed on your order.

  We are very sorry to see how your transfers were received, we do understand how disappointing this is.  While we are always here to assist our customers, we know that this doesn't help when you have an event and a deadline.

  We trust that everything has been rectified with this order but if that is not the case, please let us know.

  Have a wonderful day!

   

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order March 12 2025 with the expectation to receive the order by 19 March as posted on on my invoice. It is April 3rd and still not tracking number. They do no have a direct phone number and I have tried to use the chat and it is an automated bot. I sent an email but the only response I received was a survey about the level of support I received. I am going to contact my credit card company and put in a fraud claim. This company is sketchy with no live person or phone number for contact. Stay away.

  Business Response

  Date: 04/09/2025

  Hi ******,
   
  We apologize your order did not arrive as scheduled, it appears your Jiffy Made order has been lost in transit as it missed its first scan and can definitely provide compensation. 
   
  We certainly understand the importance of providing reliable and dependable delivery information for our valued customers and take responsibility when we do not deliver on time.
   
  In addition to a full refund on the order, a 10% off coupon has been emailed to you should you like to place a new order.

  
  Please allow a few business days for the funds to appear back on your account.
   
  Also we do apologize for our delayed response, we are experiencing a high volume of requests right now and are working hard to catch up. Weve forwarded your claim to our quality control team to address to work with the carrier to ensure we are tracking our packages more closely to prevent this from happening again. 
   
  Have a great day! 
   
  Order 948027019

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some prints from jiffy and I asked for the background to be removed from them ..on some of the prints a small portion of background was not removed..I emailed jiffy 2 to 3 times already with no response..I spent over 100$ for these prints and cant get anyone to answer me..

  Business Response

  Date: 03/21/2025

  Hi ********, 

  Thanks for reaching out.

  Reviewing order 945714955, I see that you have chatted with a member of our customer service and a refund of $149.93 has been processed for the transfers on your order.

  Please allow several days for that to appear on your method of payment.

  We truly apologize for the delay addressing the concerns with your order, ********, we do understand the importance of prompt customer service and are working hard to get back to the response times our customers require.

  Please let us know if there is anything else we can assist you with and have a wonderful day.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 shirts for St.Pattys day , paid for shipping and still yet to receive the items, no reply back from customer service to get a refund .

  Business Response

  Date: 03/19/2025

  Good Morning, Cusheba 

  Thank you for reaching out to let us know about your recent experience.  Good or bad, your feedback helps us improve!

  Order 945319794, is now listed as delivered on Tuesday, Mar 18th.  If that is not the case, please let us know.

  In addition to the $10 refund that was already provided by our customer service team, the remainder of your order has also been refunded.  Please allow several days for this refund to appear on your method of payment.

  While we do our absolute best to give you the most accurate expectations in regard to delivery dates, please keep in mind the delivery date provided at checkout is the earliest possible delivery date.  This includes when the fastest shipping method is selected.
  
  We do apologize for any inconvenience caused by this delay.
  
  Please let us know if there is anything else we can assist you with and have a wonderful day. 

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order with Jiffy and I received only a portion of my order. I was missing 10 shirts. I have made every attempt possible to get my shirts! They were paid in full. The company has no direct phone number. I filed a claim in the time frame required. The claim was to get my missing shirts. I never once heard back regarding my claim. I then filed a second claim, no response. I then went to an online chat. I chatted with a person who said it would get resolved and I would receive my order. I still have not received a tracking number so they never sent the missing shirts. I need the shirts I paid for!!!! This is not a company I will ever do business with again!

  Business Response

  Date: 03/21/2025

  Good morning **** and ****,

  Thank you for reaching out!  We can certainly appreciate your concern when your emails were not responded to in a timely manner.  We are currently experiencing an unusual backlog and working hard to address all inquiries as quickly as possible.

  I see that you have been in communication with ****** from our **************** Team and a replacement order for the missing shirts is now listed as delivered Wednesday, March 19 at 3:20 P.M. If that is not the case, please let us know.

  While I know it doesn't make up for the delay with your order, a refund of $15 has also been applied to your order, please allow several days for that to apply to your method of payment. 

  We do apologize for any inconvenience this has caused. 

  Have a wonderful day! 

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** & **** ******

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered over 100 DTF Transfers with the background removed. The back ground was not removed completely making all the transfers useless. I have followed their instructions on submitting a problem with an order and sent a few emails but have not received any communication. It has been 4 days. I requested a call back from their customer service answering "machine" and also have not received a response. The company promises resolution within 72 hours.

  Business Response

  Date: 03/17/2025

  Hello ********,
  
  In checking we do see a full refund was issued as requested $274.98 back to your payment method and $11.69 that was used in store credit. A $50.00 store credit was also applied to your account for the issue with your transfers.
  
  Please let me know if there is anything else we can help with.
  
  Have a great day!

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't received my order or any tracking information I was assured by jiffy shirts I would receive my order by January 28, 2025 because I needed the order before February 1, 2025 I have reached out to jiffy shirts via email 4 times as well as I have called 3 times I haven't received any response about my order, and really as a returning customer this is poor service and it feels as if the company doesn't care to contact customers if there is a issue with a order and a I'm very angry and upset with jiffy at this point I want information about my via email and to receive a phone call from the company so I can speak with a representative as well as a partial refund and I would like to receive my order if possible by February 1, 2025 as I was promised January *******

  Business Response

  Date: 02/06/2025

  Due to a processing error, Jalessa's order was delayed in processing.  When ******* contacted our customer support team, we investigated and rectified this error.

  The order was also refunded in full, please refer to the attached communication with the Jalessa.

  We have most recently followed up on Monday to confirm delivery of this order, we have not yet heard back from Jalessa.

  We trust everything has been received and Jalessa's concerns have been resolved to the best of our ability, but if this is not the case, please let us know.

  We do apologize for any inconvenience this has caused. 

   

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was lost by *** and shortly after ruled in my favor as a lost package. Jiffy did not respond promptly so I contacted my bank to deal with the situation. eventually jiffy refunded me and complains that I did a charge back after they refunded me. I called my bank to cancel the charge back bc they finally issued the refund only to have jiffy take away their refund ! There is no sign of refund ever made. They claim their refund is done on their end and the bank is holding it which is not the case! Im again dealing with the bank to file another dispute and will Not respond to any emails saying charge backs make our business look bad. Shame on them, I hope everyone sees them for the thieves they are.

  Business Response

  Date: 01/22/2025

  Hi Sitwat,

  We can certainly appreciate your frustration!  Reviewing your order, it looks like the refund was impacted by the timing of the chargeback we received.

  You contacted us on December 18th to report your order was lost and a refund was requested. It can take up to 6 weeks for *** to complete their investigation into missing orders and for the refund to be processed.

  On January 4th at 1:21am we issued the full refund for your order, however your bank rejected this refund at 10:16am that morning reporting a chargeback had been initiated.  

  Unfortunately we are physically unable to refund the order until your bank has resolved or withdrawn the chargeback.  The chargeback is expected to be resolved by February 8, 2025, at that date either your bank will refund you the amount of the order or rule in Jiffy's favor.  If ruled in Jiffy's favor, we will happily process the refund.

  We do apologize again for the disappointment with this order

   

   

• Initial Complaint

  Date:10/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *** prints from this company and the prints are completely wrong from the picture I sent and uploaded to them. When trying to find a phone number to call, there is nothing to find but a generic email. Upon emailing to get the problem resolved, they dont respond to the email. Now Im out of prints, my money, and my customer.

  Business Response

  Date: 10/26/2024

  Hi *****,
  
  We are following up to confirm this has been fully resolved for you. A full refund was issued for the prints, as well as a store credit to compensate for the affected item. Kindly note that our site shows that claims will be responded to within 24 hours, and while sometimes volume may impact the response time, we always work hard to action these as quickly as possible.
  
  We hope you have a great day!

• Initial Complaint

  Date:09/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried reaching out to this company just to get 3 gangsheets reprinted on a specific printer since end of August. They claim it's the art however, the one Irvine printer they came perfect previously with the same art. The other printer in ****** has issues with ink starvation and lines through them and that's what they keep sending me. I received a reprint with half of what I paid for. Having to explain this to two different email people because I don't know if they keep record of email threads. Having to keep emailing everyday just to get these reprinted on the Irvine printer is crazy and hurting my small business.

  Business Response

  Date: 09/24/2024

  Hello Breanna,
   
  We are sorry for the issues you’ve encountered with your gang sheets. We completely understand the frustrations, especially with the color inconsistencies and the crinkling on the sheets. Your experience falls short of the service we aim to provide, and we want to make sure we get this right for you moving forward.
   
  We have set your preferred print location to the Irvine facility, where your previous order (Order #823440540) printed as expected. This will ensure that future orders will attempt to route through this location for more consistent results.
   
  As for the reprints, we’ve already processed refunds for Orders 823440540, 847310128, and 842121850 to make it easier for you to place a new order. We have also sent your request to our quality control team to address the crinkling and color issues to help prevent this from happening again.
   
  We apologize for the wait and not getting back to you sooner. Our team strives to handle inquiries promptly—this fell short of the swift responses we are committed to providing, and we are sincerely sorry for the delay and not delivering this time. Rest assured, measures are being put in place to ensure future communications are handled more quickly from here on. We truly appreciate your patience and understanding as we work through this situation.
   
  Wishing you a better day and a brighter weekend ahead!
   
  Orders 823440540, 847310128, 842121850