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Business Profile

Sporting Goods Retail

Champs Sports Corporate Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Champs Sports Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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Champs Sports Corporate Office has 4 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The companys app has not been operational for the last few months, and people have spent thousands of dollars purchasing item specifically sneaker releases from their website that is not working. When I have called the company for a resolution, I have been told uninstall the app or create a new password. The steps have not worked or change the outcome. This leads me to believe the store is purposefully trying to evade people from purchasing items for employees and store benefit to have first access, or make it difficult and dangerous to purchase in person. This issue needs to be fixed, and they need to check their social media sites because people are stating they are having the same issues.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of sneakers from Champs. I received the. In two separate shipments. The pair of ASICS I received did not fit in which I went back to the website for an exchange RMA #******. I sent these out on the December 7th, waiting for my exchange product we are now moving into the new year. No amount of phone calls emails and chats started have been able to assist me. It seems their customer care is nonexistent. I have yet to receive any follow up email, replacement product or call back. Im done waiting

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I be placed an order online with champs sports on 12/21/24, and the order was delivered on 12/26/24. However, my order didnt contain the two pairs of shoes that I ordered, only one pair was in the package. I immediately reached out to Champs Sports customer service via phone and chat, and there was no answer from customer service. I was finally able to get in contact with someone on 12/28/24 and I was told that I would need to call back after the store that my package was shipped from opens. I called back a couple of hours later, and the customer service representative reached out to the store that shipped my package and per the store, both pairs of shoes were in the package. I was then told that a ticket would be opened and it may take 1-4 business days to hear back from Champs. I then asked for a refund and I offered video evidence that the box didnt contain both pairs of shoes, as I have security cameras. I was told that I would have to wait, I then asked to be escalated to a supervisor, I remained on hold for over 15 minutes, and I never spoke with a supervisor. I just want my money, or my product. Champs is owned by **********, a conglomerate, surely they are able to refund me my money, and/or send me my product. I didnt receive the beige boots that I ordered.

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ******** for my son's birthday. Purchased on *******. My son didn't even get the shoes until ******** upon his birthday. At this time he also received a pair of AF1s. Neither of these are worn DAILY. However, his ******** didn't hold up well. The rubber sole totally pulled away from the front of his shoe! It has been less than 60 days when I contacted customer service! Every time I contact them, it takes 5 days to respond. I've tried calling customer service, and it goes straight to Voicemail.

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase using a ****** account that had a previous address linked to it. Immediately after purchase, I noticed the error and went to either update to the current address or cancel entirely. Champs does not offer either of these options after an order is placed. Champs requests that you directly contact the shipper (after the product has been processed and shipped) and ask if they can redirect to the correct address. ***** (in this case) has a policy that directly states that they cannot change the address for the recipient and that the shipper must request this. This is completely contradicting what Champs encourages customers to do. So ********************** continued to process and ship my order to the wrong address and has still not followed up after I have complained about what happened. There is little to no customer service methods to help or make this right.

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received and email that my order arrived at a mall location. When I arrived to pickup they told me my shoes were not there. I was upset bc I commuted for no reason bc I was incorrectly informed by your company and I did not receive the shoes in time for my event. Your company sent another email informing me that you reordered my shoes. I then received another follow up email saying my shoes arrived, when I showed up a second time the store *** said my shoes were not there, again! Its not my business how you receive a delivery or the nuances of your shipping mishaps yet the store *** encouraged to walk to the other end of the mall to see if the courier delivered my shoes to a Foot Locker. Is that a joke? That is senseless when it comes to customer service let alone a paying customer thats been inconvenienced twice. Your company has provided no resolution for a problem thats occurred twice! Now Im having to spend more time on your company to make complains across as many platforms bc your company cant provide insight or resolution. On top of which I will have to commute to the location AGAIN for the third time to possibly not have my shoes delivered!

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 12th, 2024, I ordered some kids socks that were on sale. So in total it was only $27.43. It was paid with a **** Gift Card. It went through and I came to a screen confirming my order and it also said to keep any eye out for a confirmation email. Totally standard procedure for online orders and I screenshot the confirmation screen. I also received the confirmation email. What I did not see was a text message telling me to confirm my order or it would be cancelled. No company has done that in all my years of online shopping. I cant even see if my money is refunded as its a **** Gift Card, I try Champs customer service chat, useless. They reach back out with an email essentially saying they cant give me any info and if I want to retry my order, to make sure my information all lines up. I CALL them and get someone in *****. This *** tells me it will take 5-12 business to get my money! I cant even tell if I get it because its not my bank or credit card. I proceed to explain this is wrong. I am calm, no yelling or swearing. I am explaining the confirmation page and email. HE HANGS UP ON ME! I call back to the ***** customer service line and it GETS SENT TO VOICEMAIL!!!! What kind of business is this?! Terrible customer service and in my opinion, thieves. Looking at the reviews on here, they should be shut down! Hands down worst customer service ever!

    • Initial Complaint

      Date:08/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Champs Sports regarding a recent transaction that has not been fulfilled as agreed. My boyfriend and I placed an order with Champs Sports for the first time, but despite the provided tracking information, the package was never delivered to our address. The tracking details appear to be erroneous and do not correspond with our *********** has now been three weeks since I first reported this issue to Champs Sports, yet I have received no response or resolution from their customer service team. Although an investigation was initiated, it was closed within three days without any explanation, leaving me with no clarity or resolution. Given the lack of communication and the failure to deliver the package, I am left with no choice but to seek assistance from the Better Business Bureau.Despite my repeated efforts to contact Champs Sports, I have received no response, and the items I paid for have never been delivered. The lack of communication and their refusal to address my concerns raise serious doubts about their business practices. It is concerning that they have taken my money without fulfilling their obligation to deliver the goods, and their complete disregard for my inquiries suggests that this may be a fraudulent transaction.I believe it is important to bring this issue to your attention, as other consumers may also be at risk of similar experiences with Champs Sports. I am requesting that the Better Business Bureau assist in resolving this matter by ensuring that Champs Sports either delivers the goods I paid for or issues a full refund.

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to make a purchase online for my husband's birthday, the order went through no problem. Later I got an email that the order had been cancelled and any money would be refunded. I again tried to place the order and again same thing first goes through than get an email they cancelled and any money would be refunded. Third time's a charm right ? Nope again same thing so this time I decide to go into the store since all three orders had placed what is called an "authorization" on the funds in my account and I didn't want to mess with it anymore. Go into the store and buy what I wanted, sit back and wait for the "authorizations" to fall off my account. They NEVER did I have contacted the customer service over three dozen times sent in copies of my bank statements, contacted the bank to try to get them to refund the money all to no avail. The bank says because I authorized the transactions there is nothing they can do. And according to champs even though my bank statement clearly shows ( I've also sent every single bank statement from that month through when I closed my account due to this and the bank refusing to do anything about it) and still they say they "never collected" the money !!!! Well that's funny than where did it go and why does my bank statement clearly show that champs took $384 3 times from my account. It has been two years and I'm still fighting to get my money back and still I have gotten nothing. I even agreed to accept a gift card for the amount that's owed to me and they wouldn't do that either so basically they stole almost $1000 of my money and I'm just supposed to accept that !!! I don't think so i expect to be getting my money back plus interest and lost wages from having to take so much of my valuable time to continue contacting these people. I contacted a lawyer who told me that it wouldn't really be worth it for me to waste my time and also I needed to try to do arbitration with the company first so I tried 5 mon ago no reponse

    • Initial Complaint

      Date:08/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order item and taken out of bank but ordered cancelled

    Champs Sports Corporate Office is NOT a BBB Accredited Business.

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