ComplaintsforChamps Sports Corporate Office

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had received a refund in the form of a gift card some time ago, with a verified balance of ****** dollars. This card, as read in the email, is a Champs giftcard issued by FootLocker Canada. The card, however, despite being entered correctly, reads an error message online. By the way, the card, according to the terms and conditions, should have no issues being used on the Footlocker site. I have contacted multiple agents from the Footlocker/champs team but am left empty handed in terms of a resolution every time. I wish to use this card on the Footlocker site but am unable to.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Received a Promotional email from the company advertising a pair of sneakers. Click the link and the shoes are completely different after I get to the cart. Call the company said they couldnt honor a promotion that they had sent me 30 minutes prior. To top it off they sent me another email saying the item was in my cart asking if I wanted to buy it at the original promotional price. Again when I click the link it goes back to a different price.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On February 19,2024 I made a purchase of $ ******. When I proceeded to pay, cashier asked me for phone number for rewards points. I noticed that there was a different email on file for my phone number. I asked the cashier to make the correction. Later I called the customer service number and asked them to make correction. I was assured the change would be made, in 24 hours. Come to find out nothing was done .

• Initial Complaint

  01/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed my order on January 8th, ****. My order number is P7143217540087427072. The total was $140.73 for a PAIR of shoes. I received my package on January 10th, **** with only ONE shoe present in the shoe box, not a complete set of shoes. Not a pair of shoes, just a single shoe. I quickly called my local store and they instructed me to message customer service to have the mistake quickly cleared. I messaged customer service and they offered me the option for a refund or replacement, I opted for the refund. However, I was told the entire process to receive the refund would take over 1 month. This was extremely disappointing. I had to make time out of my already saturated schedule to go buy a new pair of shoes from the store, when it should have arrived completed initially, and now have to go out of my way for a refund. I just would like a refund for the full amount of $140.73.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  12/24/2023 I went to champs sports at *************** to purchase shoes for my son on Christmas Eve for Christmas when i swiped my card it said approved then the machine locked up they told me i would have to wait 5 -7 days for the money to come back to my card because the machine had orphaned so i would need to pay for the shoes a second time which was ***** they said the 1st payment cancelled but come to find out the 1 st payment went through so i have yet to receive my refund

• Initial Complaint

  12/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Purchased 3 items all ****** items 2 were tagged on sale ***** each both rang up at original cost $70 each employee had to get a manager to have her discount items even though items had pricing info on each rack. Manager discounted one item not the other had to have her return to properly price the second item too. Items on sale should ring up properly priced the original time it is scanned should need a manager to discount sale items!

• Initial Complaint

  12/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 12/06/23 I placed an order with champs for a pair of UGG Tazz Braid Boots - Women's Color: Hardwood Size: ****. Is been tracking the order via ***** and on 12:09/23 i received a email saying rhe order had been delivered and I immediately went outside to get the package but I saw there was no package outside. I decided to wait until for a couple of days because I know that sometimes packages are marked as delivered but arent truly delivered so I waited till Tuesday afternoon to see if the package would be delivered and again I never received the package. I then contacted ***** to let them know that I got an email saying that the order had been delivered but I hadnt received anything at my front door. I spoke to her agent and she informed me that the package couldve been lost or misplaced and that my best bet was to contact champ, sporting goods to receive some help on Tuesday afternoon. I then contacted champ sporting-goods after speaking with ***** and was told that I need to file a claim for a lost package and I did so on Friday I received an email saying that my claim had been denied due to other claims being filed or high rates which is a lie. I have proof that I didnt receive the package. The ***** delivery had a photo and the photo there is a mat on the door. I dont have a mat at my front door. I dont understand why you guys are denying my claim or why youre not refunding me my money, but I want to be clear that either way I will get my money back. I will follow a bank dispute and I will be contacting the *** and the consumer protection agency this is unacceptable behavior and fraud. I didnt get what I received and what I didnt get what I paid for at the end of the day. I will not stop contacting until I get my money back. This is completely disgusting unacceptable. How a company can s**** customers over like this I know I wont be shopping with this company anymore. You guys are liars and frauds .

• Initial Complaint

  12/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I made a purchase using a PayPal account that had a previous address linked to it. Immediately after purchase, I noticed the error and went to either update to the current address or cancel entirely. Champs does not offer either of these options after an order is placed. Champs requests that you directly contact the shipper (after the product has been processed and shipped) and ask if they can redirect to the correct address. ***** (in this case) has a policy that directly states that they cannot change the address for the recipient and that the shipper must request this. This is completely contradicting what Champs encourages customers to do. So Champs continued to process and ship my order to the wrong address and has still not followed up after I have complained about what happened. There is little to no customer service methods to help or make this right.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a pair of shoes from Champs Sporting Goods on September 24, 2023, for $80.55. They were delivered on September 26, 2023. I was away at the time and picked up the item from my package office the following week. I intended to wear the shoes at the office exclusively. Within less than five total wears, the glue holding the sole to the shoe began to crack at the top of the right shoe. I contacted Champs on November 4, 2023, suspecting that the item's gluing was defective. I requested a replacement or refund for the product, and I was told to take the shoes to my local Champs store, which would then return the defective shoes to their warehouse. Upon arrival at the store, I was told the store was unable to accept the shoes. After spending over an hour on the phone with their customer service, I was told to mail the shoes directly to Champs with a pre-paid return label instead. I dropped them in the mail and within 48 hours, Champs returned them to my address. I returned from the Thanksgiving holiday to the same, defective shoes. Given that the shoes appeared uninspected and I was provided no rationale as to their return, I emailed Champs again, citing my frustration and indicating that the defective shoes were returned to me. The agent, via email, told me that they declined to replace the shoes and would not be able to provide me with any rationale as to why, as this is a "confidential" decision. The agent then further provided that their decision to reject the shoes was necessary to protect the company from customers seeking to take advantage of their "customer-focused" nature. Over a month has passed since initially contacting Champs, they have not corrected the defective shoes, and on top of that, they implied I was taking advantage of their company by complaining about the quality of their merchandise. I will accept a refund, repair, or replacement of the defective product to remedy this issue.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Champs issued a gift card for a partial refund of $40 from an order they let me buy but apparently was out of stock. I received the gift card on September 1st. I tried to used the gift card on 10/8 & it read insufficient balance. I called and spoke with a representative named ************** who could see I was issued the refund and then resent the exact same gift card to my email. I tried to use the gift card today, 10/9, and it still said insufficient. I called and spoke with a supervisor named ************** badge #*******. He flat out told me the gift card was used 9/27. I told him thats not possible. Im the only one who has access. He told me the gift card was used by someone with a different name using a different address and a different email address. Red flag after red flag for fraud. I asked could the order be canceled. He said the order was canceled and refunded back to the fraudster. Literally disclosed all of this info but I asked for the customers information to file a police report. He refused to give me the info. He admitted it looks like fraud but his hands are tied. I do believe *************************************** Issued a duplicate gift card and doesnt want to admit responsibility. Theres no way someone could have gotten my gift card #. To sign in my email I have to accept a push notification. So this complaint will be escalated as far up as I can take it. These major companies are stealing from consumers. I asked was the purchase even sent to a WI address and from that point on he could no longer answer questions.

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