Complaints

• Initial Complaint

  12/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a dog coats from PetsAreLife which is a subsidiary of ************************** back on November 29, 2024 for the amount of $24.97. Unfortunately, I did not see in the fine print (I am elderly and disabled with limited sight) that the measurement size for these dog coats was in centimeters, so I measured my dog in inches and it matched an XL Size which I ordered for my terrier. I have been emailing back and forth to their customer service department that I made a mistake measuring and also provided many photos of the dog with a coat that was too small and did not even cover his back and the zipper was 6 inches apart. The company kept replying that they sent the right coat that fir the measurements I ordered. I told them many times, over 10 times that I measured wrong (inches instead of cm) which made the coat too small. I even remeasured in centimeters and sent them the correct cm measurements which would be the next size up or 2XL. They repeatedly ignored my messages saying they didn't receive the photos and that they fulfilled their obligation sending me the original XL. So my husband and I are stuck with a too small coat that does not fit my dog and has made undue stress on us over the holidays. I am a businesswoman and sell makeup and skincare and would never treat a customer with such disrespect. Our products have 100% guarantee or replacement or money back. We asked them if they could not send us one size up or 2XL for our dog, that we would like a credit.refund. They also ignored this request, but their ad shows a specific REFUND POLICY in their internet ads. We are beyond frustrated and amazed that this business would treat customers so poorly and with disregard! We saw the ad on the internet while playing a Words With Friends game in mid November 2024.

  Business response

  12/30/2024

  Hi *****,
   
  I hope this email finds you well. We have asked you multiple times to provide us a proper verification. Kindly use a measuring tape to measure the item's back length, neck length, and bust size, and send us a picture clearly showing these measurements along with the numbers.
   
  Unfortunately, the pictures of your dog youve sent are not helpful in determining whether the size matches what you ordered. Your cooperation is essential for us to resolve this matter efficiently.
   
  Looking forward to your response.
  

  Thank you,

  ***** M
  Customer Support | **********************

  Customer response

  12/31/2024

   
  Complaint: 22741145
  
  I am rejecting this response because:

  *****; I already emailed you the new correct measurements in centimeters twice!!.

  Our dog measures in centimeters:

  33 cm neck
  55 cm chest
  35 cm back

  Why do I need to repeat myself 2 or 3 times?  Hopefully, this will be the last.

  This should have been resolved weeks ago, and these updated measurements should equal a 2XL.

  Please get this dog coat sent to us asap and when we receive it, we will let our attorney know. As I said before, if you cant provide this new coat, refund our $24.97!

  Thank you!!!

  **** & ***** ***

  **************

  P.O. Box 895

  W Ossipee NH. 03890

  
  
  Sincerely,
  
  ***** B ***

  Customer response

  12/31/2024

  No they have not helped us at all!  We have provided all necessary photos (sent 4 times exactly what they requested) and correct chest (33 cm), neck (55 cm) and back (35 cm) measurements in centimeters that would match one size larger or 2XL from our dog to this company and we are still getting excuses emailed to us why they cannot complete our request.  If they cannot send the correct size we have repeatedly asked for our money back. $26.49!  They have a clear return policy and have not budged an inch to help us! Again, we are left without our hard earned money and with a dog coat that does not fit our dog! Way too small! They have not done ANYTHING to resolve this matter!  **** & ***** *** P.O. ***************************. ************************** 

  Business response

  01/10/2025

  Hi Dex,

  Thank you for reaching out. Please note that we are a marketplace with sellers from all over the world, and each seller has their own policies and size charts. We always encourage our customers to order based on the size chart provided by the seller.We have reviewed your provided pictures and confirmed that the product delivered matches the size you selected and aligns with the size chart listed, we regret to inform you that we are unable to proceed with your request.

  Customer response

  01/10/2025

   
  Complaint: 22741145
  
  We are REJECTING THIS RESPONSE because: as previously told to BOTH YOU AND THE COMPANY; INSPIRE UPLIFT LLC/Pets ***************** were sent the CORRECTED CENTIMETER MEASUREMENTS WITH ACCOMPANYING PHOTOS for one LARGER SIZE OR (2XL) as THEY REQUESTED for a RETURN/EXCHANGE AFTER we received the WRONG SIZE because we INITIALLY MEASURED IN INCHES (XL) AND LET THEM KNOW THAT.

  THESE NEW MEASUREMENTS WITH ACCOMPANYING PHOTOS WERE EMAILED AGAIN AND *** MATCH THEIR CENTIMETER CHART WITH PHOTOS OF THE MEASUREMENT TAPE ON OUR DOG! (See attached photos emailed to them that show corrected CM measurements!)and ASKED FOR A 2XL one SIZE LARGER (the original size received was measured incorrectly as a XL with INCHES! SO WE FIXED IT AND SENT THEM THE CORRECT MEASUREMENTS IN CENTIMETERS FOR A 2XL!!

  WE SAID if they COULD NOT PROVIDE the 2XL DOG COAT THEN WE WOULD LIKE OUR MONEY BACK: $24.97!!!

  THEY ARE FULL OF EXCUSES WHY THEY CANNOT HELP US AND WE ARE LEFT WITH A DOG COAT THAT IS TOO SMALL FOR OUR DOG!!  AT THIS POINT WE HAVE CONTACTED THE State of NH CONSUMER PROTECTION AND ANTITRUST. BUREAU with this COMPLAINT.

  THEY WILL BE CONTACTING YOU IN A FEW WEEKS.  ATTACHMENT #4 IS THEIR CONTACT INFO.  OUR SUBMISSION COMPLAINT #HQ9-GW14-Z3K97.

  WE SUGGEST YOU CONTACT THEM IMMEDIATELY!! WE DO NOT want to explain this a 3rd time!  Thank You!!

  Sincerely,
  
  ***** B ***

  **** W ***

• Initial Complaint

  12/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a necklace as a Christmas present November 27, 2024. After messaging and not hearing anything from the seller for almost two weeks, I contacted the site for assistance. They gave me the run around for another week before I asked for a refund through multiple channels. They responded by telling me once again they would message the seller and wait for a response.

  Business response

  12/31/2024

  Hi *******,

  Thank you for reaching out to us. We sincerely apologize for the issue you have faced. Upon reviewing your order details, we found that your order has already been refunded due to the seller not shipping it. Please check on your end to confirm.
  

  Customer response

  01/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that their response is disingenuous and dishonest.

  They took my money and refused to refund it until I lodged complaints with both the BBB and the **** For weeks, they behaved like scammers instead of a reputable company.

  Nevertheless, they did ultimately refund my money. Which is what I asked for in the beginning. 

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Another seller here that has been waiting for their payment for over 3 months. This is a horrible company to sell on and I would not recommend any seller try to sell on here. Basically no customer service and they are stealing their vendor's money.

  Business response

  12/27/2024

  Hi ******* C,

  We sincerely apologize for the delay regarding your payout inquiry. We understand how important it is for you to receive your funds promptly and deeply regret any inconvenience this may have caused.Please rest assured that your request is currently under review by the appropriate department. To ensure it is addressed as quickly as possible, we have prioritized your inquiry.Our team is making every effort to expedite the payout process, and we appreciate your patience and understanding as we work through this matter. Thank you for bearing with us during this time.

  Customer response

  12/28/2024

   
  Complaint: 22705845
  
  I am rejecting this response because:

  Its the same automated garbage response you have sent to everyone else. You are stealing our money. If you cant pay your sellers then you need to be shut down.

  Sincerely,
  
  ******* C

  Business response

  12/31/2024

  Hi *******,

  Thanks for reaching out to us. We sincerely apologize for the delay in processing your payout inquiry. We understand the urgency with which you need your funds and deeply regret any inconvenience this may have caused.Addressing this issue is our highest priority. Our staff is diligently working to resolve the situation and ensure that your payment is processed as quickly and efficiently as possible. We are thoroughly reviewing all circumstances to make sure there are no further delays.We guarantee that your pending payment will be approved soon. We are committed to providing you with the best service possible, and your satisfaction remains our top concern.

  Thank you for your patience and understanding during this time.
  

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 3, 2024 I purchased 4 pair of the wool tights. I received only 2 pair. I wrote several emails and the last 2 emails were not replied to so I called today December 18, 2024 talked to **** which is the person replying to my emails and stopped. Said he was looking into it but also said in an email on December 14, 2024. Was not interested in helping me out. Requesting a refund as they were Christmas presents and to late to gift now.

  Business response

  12/27/2024

  Hi ******,

  Thanks for reaching out to us. We apologize for the trouble you have faced.  We understand your concern and your request for a refund. However, as part of our standard process, we require verification to proceed further.Kindly provide us with pictures or a video showing the issue you have reported. This will help us verify the situation and ensure a fair resolution.Without this verification, we regret that we will not be able to proceed further.. We appreciate your cooperation and understanding in this matter.Please feel free to contact us if you have any further questions or need assistance in sharing the required verification.
  

  Customer response

  01/07/2025

   
  Complaint: 22705356
  
  I am rejecting this response because:
  They were Christmas presents I wrapped the 2 I got and threw away packaging which I told them 4 times. I am not lying its $60 of items I did not receive purchase a lot on line and never had to take pictures of package  I was now short 2 presents. Any other time I would have returned what I received but like  I said they were presents. Every response after telling them they kept asking same question. Would of liked to purchase more on there web site but not anymore.

  
  Sincerely,
  
  ****** *********

  Business response

  01/16/2025

  Hi ******,

  Thank you so much for placing your first order with us at Inspire Uplift Marketplace! We celebrate the act of discovery and take pride in working with small businesses and independent creators from around the globe to bring their unique products to you.

  
  To proceed with the verification process regarding your order, we kindly request clear pictures and video of the parcel. This step is essential to verify the issue and take the necessary actions to resolve it.
  Without the requested verification, we regret to inform you that we cannot proceed further with your request. Kindly share the required images or video at your earliest convenience so we can assist you promptly.

  
  We truly appreciate your understanding and cooperation. If you have any questions, please dont hesitate to contact us.

  Customer response

  01/16/2025

   
  Complaint: 22705356
  
  I am rejecting this response because:
  I have told you 6 times that the picture of package is unavailable due to it being Christmas presents. I wrapped the 2 pairs I got and came up 2 short on not receiving all 4 pairs. Your response is always the same. Not taking Christmas into consideration I will no longer buy anything else from you. Your real is always the same and customer service is clueless.
  Sincerely,
  
  ****** *********

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  this is a website such as **** where i sell embroidery designs. they dont send the payouts when requested.when i complained about it they suspended my account with no explanation. they owe me over $400 for products sold which they have collected money for. i just want the money they owe me

  Customer response

  12/20/2024

  all of my designs are listed and being sold on another shop on the websight called Bright Element Shop

  *************************************************************

  these are all my designs same description everything

• Initial Complaint

  12/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company sells items for designers. They have had my money for over 6 months but refuse to pay me. I did a withdrawal on 6/20, 8/8, and 11/20. Its all pending. They responded with payment is taking longer to release.they take the money from the buyer but do not pay the seller. This is illegal. Please help us get the money we are owed , this company is fraudulently keep funds that r not theirs

  Business response

  01/07/2025

  Hi ****,

  We sincerely apologize for the delay in processing your payment. We understand how important it is for you to receive your funds promptly, and we deeply regret any inconvenience this may have caused.Please rest assured that resolving this issue is our highest priority. Our team is diligently working to expedite the process and is giving your payment the utmost attention. We are carefully reviewing the circumstances to ensure your payment is handled as quickly and efficiently as possible.

  We want to assure you that your pending payment will be approved soon. We remain committed to providing you with the best service and appreciate your patience and understanding as we work to resolve this matter.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I am writing to file a formal complaint against Inspire Uplift LLC regarding unethical practices and intentional delays in releasing seller *********** a seller with the store name OTQOX, I have faced recurring issues with Inspire Uplift holding my payments without valid justification. Despite successfully fulfilling orders and providing all necessary documentation, the company continues to withhold my payments. When I attempt to contact their support team via email, I only receive generic and unhelpful automated ************* specific instance involves Order No. #*******-4, which was successfully delivered. I requested a payout of $17 to my ****** account, yet ********************** has again kept the payment on hold. This seems to be an intentional malpractice, as there is no valid reason for withholding the funds.Such actions are not only unethical but also fraudulent. This behavior causes significant inconvenience to sellers like myself and reflects poorly on the companys practices. I am requesting that this matter be escalated to higher authorities within Inspire Uplift LLC, and I demand immediate resolution of my payment issue.I urge the Better Business Bureau to take this complaint seriously and investigate the company for their repeated malpractices. I also recommend that legal action be considered against Inspire Uplift LLC to prevent further harm to sellers.Thank you for your attention to this matter.Sincerely,

  Business response

  12/11/2024

  Hi ***** ******,

  Thanks for reaching out to us. We sincerely regret the wait on your payout inquiry. We understand the urgency with which you must receive your funds and apologize for any inconvenience this may have *********** assured, the appropriate department is currently reviewing your request. To ensure that your inquiry is handled as quickly as possible, we are giving it top priority. We are making every effort to speed up the payout process while managing the large volume of requests we have received.
  

  Customer response

  12/11/2024

   
  Complaint: 22637790
  
  I am rejecting this response because: They are making fool as what required to payout just $17 they are liars and unprofessional people's black doing activities in the name of *********** amount is not credited yet to me what I take with their careless response I need my hard earn money from this kind of unprofessionals as well unethical people's. I am not satisfied with response of this organisation.i will also escalate this matter with my government Indian authorities if amount not credited within next 2 days.
  
  Sincerely,
  
  ***** ******

  Business response

  12/31/2024

  Hi Ankit,

  Thanks for reaching out to us. We sincerely apologize for the delay in processing your payouts. We understand the importance of timely payments and deeply regret any inconvenience this may have caused.Please rest assured that our team is prioritizing your request and is making every effort to expedite the process. Your pending payouts will be released as soon as possible, and we are committed to resolving this matter promptly.

  Thank you for your patience and understanding during this time.
  

  Customer response

  12/31/2024

   
  Complaint: 22637790
  
  I am rejecting this response because: still they are not interested to pay my hard earn money and behave like thefts I think they are looters and fraudsters 
  
  Sincerely,
  
  ***** ******

  Business response

  01/10/2025

  Hi ***** ******,

  Thanks for contacting us about your payout, and we are sorry this caused you any trouble. We are dedicated to making sure the process runs smoothly because we recognize how crucial it is for you to receive your funds on time. You may be confident that we'll make every effort to transfer pending payments as quickly as we can, first priority.

  Customer response

  01/10/2025

   
  Complaint: 22637790
  
  I am rejecting this response because: computerized responses send by inspireuplift they are fraud people's should be published as per law I am not recived my payment yet.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Reason for my complaint is that this company called Inspire Uplift LCC has not paid any of the money I earned by selling items on their website in 9 months. How is this company still operating is beyond my understanding, I have attached a screenshots of my pending withdrawals since March/April. A lot of people put a tons of time to their shops and products and to never get paid for their work is a horrible business practice. I've been trying to be understanding and wait patiently, but it's starting to be close to a YEAR since the payouts stopped. If there is a lawsuit coming I want to be contacted and I will provide all the proof or maybe at this point I seek legal action by myself in early 2025. Total they owe me ******.

  Business response

  12/11/2024

  Hi ***** ********,

  Thanks for reaching out to us. We deeply apologize for the wait on your payout inquiry. We acknowledge the urgency with which you must receive your funds and apologize for any inconvenience this may have *********** assured that the appropriate department is currently reviewing your request. To guarantee that your inquiry is handled as soon as possible, we are giving it top priority. We are making every effort to speed up the payout process while our team works hard to handle the large volume of requests we have been receiving.We appreciate your understanding and patience. Your request will be granted shortly. Please do not hesitate to contact us if you require any additional help or if you have any more questions.

  Customer response

  12/16/2024

   
  Complaint: 22634076
  
  I am rejecting this response because:
  

  Inspire Uplift failed to pay me my earnings. I even reached out to their support to ask them to handle this before my response time with this complaint runs out, instead I got this same bot response as in here to my mail.

  
  

  Business response

  12/26/2024

  Hi ***** ********,

  We sincerely apologize for the delay in processing your payout request.  Please be assured that your request is currently under review by the relevant department and has been prioritized.Addressing this matter is our top priority, and we are thoroughly examining the situation to prevent any further delays. Rest assured, we are making every effort to ensure your payment is processed as quickly and efficiently as possible.We guarantee that your pending payout will be approved soon. Your satisfaction is our primary focus, and we are committed to providing you with the best service possible

• Initial Complaint

  11/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My funds have been on hold for over a year and they are refusing to pay me. I have tried contacting them several times and this stupid a** ***** H just keeps sending me automated messages every time. I need my fucing money now.

  Business response

  12/02/2024

  Hi Daler Raxmatjonov,

  Thanks for reaching out to us. We deeply apologize for the wait on your payout inquiry. We acknowledge the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.We are making every effort to speed up the payout process. Rest assured that the appropriate department is currently reviewing your request. To guarantee that your inquiry is handled as soon as possible, we are giving it top priority.We appreciate your understanding and patience.
  

• Initial Complaint

  11/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,As a vendor, I made a withdrawal to collect the money from the sales of my online shop, on the Inspire Uplift platform. The date of the withdrawal is August 31th, 2024. 9 weeks later, the withdrawal is still pending. This is outrageous! 9 week, are you serious? Ive contacted the seller support twice and always got the same response: theyre sorry and the delay is 4 or 5 weeks to transfer the money. Which is a lie since I havent received my money. *** decided to delete all my items from my shop until I get the money. If I dont receive my money within the next 2 weeks, my lawyer will issue a payment order.***** Rozier ****** et Compagnie

  Business response

  11/13/2024

  Hi ***** ******,

  Thanks for reaching out to us. We want to start by sincerely apologizing for the delay in processing your payment. We understand how important it is for you to receive your funds promptly, and we deeply regret any inconvenience this may have caused.Please rest assured that resolving this issue is our top priority. Our team is working diligently to expedite the process, ensuring that your payment is handled quickly and efficiently. We are carefully reviewing the situation to prevent any further delays.We guarantee that your pending payment will be approved soon. Your satisfaction remains our highest priority, and we are committed to providing you with the best possible service.
  

  Customer response

  11/25/2024

   
  Complaint: 22518404
  
  I am rejecting this response because I still haven't received my money and it's been 12 weeks (3 months!) since the date of the withdrawal. The withadrawal has been in "pending" status for more than 3 months now. It's been 2 months since my very first complaint and I always get the same response. I **** believe "Inspire Uplift" anymore when they say that are doing their best.
  
  Sincerely,
  
  ***** ******

  Business response

  11/29/2024

  Hi ***** ******,

  Thanks for reaching out to us. We sincerely regret the wait on your payout inquiry. We understand the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.
  Rest assured, the appropriate department is currently reviewing your request. To ensure that your inquiry is handled as quickly as possible, we are giving it top priority. We are making every effort to speed up the payout process and your pending payouts will be release as quickly as possible.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩