Complaints

This profile includes complaints for Inspire Uplift LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Inspire Uplift LLC

  5335 NW 87th Ave STE 388 Doral, FL 33178-2833

• 

  Inspire Uplift LLC

  5335 NW 87th Ave C109 Miami, FL 33178

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been selling machine embroidery designs on the INSPIRE UPLIFT shopping site for over a year. On June 11, 2024, I requested for the $21.91 USD I had accumulated through sales on the site to be transferred to my Bitcoin account for the first time. After waiting for about two months, I contacted Inspire Uplift customer service to report the issue. However, I was asked to send the request via my membership email address. Despite sending emails in both October and December, no action has been taken to this day. I only received automated replies stating that "you will be contacted as soon as possible."It has been 10 months since I submitted the withdrawal request, and my money is still being pending. I kindly request that the amount be transferred to my Bitcoin account as soon as possible.Thank you.

  Customer Answer

  Date: 04/12/2025

  Added whitdraw history screenshot

  Business Response

  Date: 04/17/2025

  Dear Seller,
  
  We regret to inform you that, despite our best efforts, we are no longer able to process payouts via USDC cryptocurrency. As a result, to ensure there are no delays or disruptions in receiving your payments, we kindly request you to update your payout method to an alternative option available in your seller account.
  
  Please log in to your account, navigate to the payout settings, and select a different method for withdrawals. If you need any assistance in updating your payout details or have any questions, feel free to reach out to our support team.
  
  We appreciate your cooperation and apologize for any inconvenience this may cause.

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Firdevs Yuksel

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 knee braces one for each leg. They did not operate when they arrived and actually injured my leg. When I followed the instructions for how to wear them. I tried to return them, but the company refused to provide me. Any information on how to return them or any guidance on their website? As well. So I'm simply asking for a return of my money and a return of the product, and they're making it impossible for me need to do it. I thought you should *******'s a criminal enterprise, in my opinion.

  Business Response

  Date: 04/11/2025

  Hi there,

  
  We hope you are doing well. As a marketplace, weve thoroughly reviewed your case and confirmed that the product you received was dispatched exactly as described in the listing, with no issues identified.

  
  Its possible that the concern youre experiencing may be due to the product not being used as intended. We recommend reviewing the usage instructions to ensure proper operation.
  Thank you for your understanding.

  
  Have a great day!

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23159512
  
  I am rejecting this response because:
  I've now discovered this company has a disastrous reputation throughout the internet.Literally thousands of complaints and bad reviews. I didn't do my research, so shame on me. The product they've delivered to me does not function. It was broken when it arrived. I've provided them all this information, and they simply will not allow me to return the product and get my money back. So I don't know what else to do. But it was thirty five dollars so that money's gone and ****** learned.

  Thank you for your efforts and trying to assist me. 
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/30/2025

  Hi there,
  I hope your are doing well. As a marketplace, we have thoroughly reviewed your case along with the seller and confirmed that the product you received has no issues and was dispatched exactly as described in the product listing. It is possible that improper use of the product may have led to the concern you are experiencing.
  
  Regrettably, under these circumstances, we are unable to proceed with your return request.
  
  Have a great day!

  Customer Answer

  Date: 04/30/2025

  I have thrown the product away in the trash, which is where I belonged. These new braces did not bend. They literally did not function properly. To be clear, they did not bend with my leg. They were stiff and literally, I was incapable of bending them even when I took them off and manually, she tried to compress them with my arms. I've worked with knee braces for 3 years since my diagnosis of osteoarthritis, in both my knees, so I am familiar with braces and how they work. After seeing that later on hundreds of complaints online about this company, i'm now aware that I was ripped off. No need for you to spend any more time on this. I've told the company that I expected A. Refund, they said they, I have never had a complaint yet. There's literally hundreds online about the product and about the company, so I am done spending my time on something that is just a rip off.

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4, I ordered a PDF copy of Fundamentals of Construction Estimating for $6.00. The download I received was am excerpt out of the teacher's guide version. I responded to the email Inspire Uplift sent me. I heard nothing back. On February 13, I contacted the seller through the order details on the order page of my account. I heard nothing back. On February 9, I pressed the contact us tab on the website and screen chatted with "*****" who insisted on sending me instructions on how to download my order. I then proceeded to explain I know how to download the order and send a screenshot showing what I received. She then advised me to contact sender. Sent screenshot showing I had already done that and heard nothing back. She advised she had to forward it off and one of her colleagues would be in touch soon. On March 20, I reached out again to customer service stating I have never heard back. Spoke with ****** who insisted I would hear back within 1-2 business days. Still have not heard back. Meanwhile, I log into my account to see if sender has answered. They responded on March 21 saying it's not their order. Not sure why you don't get an email stating you have a message on their website but what do expect from an incompetent website. The seller advised me it was not their order. So I again go into the order, click order details, click contact seller and it links me to the other store not my seller's store. I don't know what weird security breach that is. So third time trying, it links me to proper shop. I want a refund as this was for a course which is now done

  Business Response

  Date: 04/04/2025

  Hi there,
  
  Thanks for reaching out, I'm happy to help! We are really sorry for the inconvenience and just went ahead and refunded the full amount of your order.
  
  We always want to make sure that you have a good experience shopping with us and will do my best to help. If you need any help at all in the future please feel free to let me know.
  
  Your refund should process within 3-5 business days typically depending on the payment method.

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund has been received. I still feel this business is a joke and unscrupulous and should be reported to some governing agency in *******. INSPIRE UPLIFT....NEVER CONTACT ME AGAIN. DELETE EVERY TRACE FROM ME FROM YOUR WEBSITE.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint Regarding Pending Payment and Potential Internet Fraud To Whom It May Concern,I am writing regarding an outstanding payment that has been pending for nearly one year, despite multiple communications with ************************** customer service team. Specifically, one representative, *****, has been involved in this matter, yet he refused to provide his full name or any identification, further raising suspicions about the integrity of their operations.I submitted all required documentation as per their company's protocols. However, despite fulfilling all the necessary steps, the payment is still in "pending," which is entirely unacceptable. Please find attached Exhibit 1 for your reference, outlining all relevant correspondence and documents ************ reviewing other complaints, it appears there is a disturbing pattern suggesting potential fraudulent activity, which may constitute internet crime. According to federal law, 18 U.S.C. 1343 (Wire Fraud), any attempt to defraud or deceive individuals over the internet, particularly in financial matters, is subject to criminal liability.I demand immediate action on this matter. Attachments:- Exhibit 1

  Business Response

  Date: 03/27/2025

  Hi There,
  
  Thank you for reaching out. We understand your concern regarding the verification process and the temporary restriction on withdrawals.
  
  Please note that account verification is a crucial step to ensure compliance with our security and regulatory standards. While most verifications are completed within a standard time frame, some cases may require additional review due to high transaction volumes or the need for further validation.
  
  At this moment, your account is still under verification, and our team is actively reviewing it. We have escalated your request to the relevant department for expedited processing, and we will notify you as soon as we receive an update.
  
  In the meantime, please ensure that all required documents have been submitted correctly to avoid any further delays. If any additional information is needed from your end, we will promptly inform you.
  
  We truly appreciate your patience and cooperation. Rest assured, we are committed to resolving this matter as quickly as possible. Please let us know if you have any further questions.

  Customer Answer

  Date: 03/28/2025

  I reject your vague and inadequate justification for the ongoing and unjustified delay in the verification process and the restriction on my account withdrawals. Your response fails to provide any legitimate basis for withholding my funds, particularly given that I have already complied with all Know Your Customer (***) requirements by submitting my government-issued identification, an electricity bill confirming my address, and my bank statement.
  
  Your sudden imposition of these additional verification measuresafter allowing withdrawals prior to March 24, 2024, without issuesuggests a deliberate and bad-faith attempt to delay or deny payment. This pattern of behavior is further supported by the numerous public complaints I have found from other users detailing similar experiences with unjustified account restrictions and withheld funds, indicating a systematic scheme to defraud consumers.
  
  I reject your reliance on vague internal policies and your failure to provide a clear, lawful reason for your continued withholding of my funds. Your actions directly violate my rights under 15 U.S.C. 1693f of the *************** Transfer Act (EFTA), which mandates the timely processing of electronic transactions. Additionally, your conduct may constitute unfair and deceptive business practices under 15 U.S.C. 45, exposing your organization to both regulatory penalties and civil liability.
  
  I hereby demand the following actions be taken immediately:
  
  -Immediate release of all withheld funds without any further delay.
  -A detailed explanation of the specific reasons for the prolonged verification despite my prior compliance.
  -Confirmation of completion of the *** process, including acknowledgment that no further documents will be required.

  I will not tolerate further delays or evasive responses. If you do not comply with this demand within seven 10 business days, I will initiate all available legal remedies without further notice, including but not limited to:
  
  -Filing formal complaints with the ************************************ (****) and the ************************ (***) for investigation into your unlawful business practices.
  -Pursuing legal action for breach of contract, unjust enrichment, and bad-faith business conduct.
  -Seeking injunctive relief and damages for the financial harm caused by your wrongful withholding of my funds.

  
  This letter constitutes formal rejection of your explanation and serves as official notice of my intent to escalate the matter if you fail to comply promptly.
  
  Govern yourselves accordingly.
  

  
  

  Business Response

  Date: 04/04/2025

  We understand your frustration and sincerely apologize for the delay in processing your payout. Please know that we are actively working to resolve all pending payments as soon as possible.
  
  Regarding your concerns:
  
  Your withdrawal request is currently under review, and we are prioritizing its processing.
  
  We acknowledge your compliance with the verification process, and we are escalating your case to ensure it moves forward without unnecessary delays.
  
  If any additional information is required for KYC completion, we will notify you promptly. Otherwise, we will proceed with finalizing your verification.
  
  We appreciate your patience and will provide an update as soon as we receive further details. Please rest assured that we are doing our best to resolve this matter.

  Customer Answer

  Date: 04/12/2025

  Your response is notedand summarily rejected.
  Your vague assurances and hollow apologies do absolutely nothing to address the core issue: your ongoing failure to remit funds that are rightfully due. I have complied fully and promptly with every aspect of your verification process. The continued delay in processing my withdrawal is not only unacceptable but borders on willful obstruction.
  Let me be clear: your obligations are not discretionary. You do not get to prioritize or escalate as a convenient excuse for inaction. You are contractually bound to process withdrawals in a timely manner, and your failure to do so constitutes a breachplain and simple.
  I demand immediate release of the pending funds. Do not test our patience further. This is your final opportunity to rectify the situation amicably.
  
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Bumble Plush Toy on January 13, 2025 and paid $ ***** for it. I have neither received the toy nor have I got any tracking number. When I visited the site the status mentioned is "order processed" but nothing beyond that. I messaged on their chat facility and mentioned order details. That was last week. I was promised a response within 24 hours, but nothing so far.This is the most frustrating experience I have had. I want my money back, immediately. I cannot trust this company any more.

  Business Response

  Date: 03/07/2025

  Hi ***********,
  
  We hope you are doing well. We sincerely apologize for the delay in resolving your issue. As a marketplace, we always strive to provide quick and efficient service to our valued customers.
  
  Please don't worry; we have already reached out to the seller regarding your concern, and we are actively following up to ensure a prompt resolution. We will update you as soon as we receive any response from the seller.
  
  Thank you for your patience and understanding.
  
  Have a great day!

  Business Response

  Date: 03/07/2025

  Hi ***********,
  
  We hope you are doing well. We sincerely apologize for the delay in resolving your issue. As a marketplace, we always strive to provide quick and efficient service to our valued customers.
  
  Please don't worry; we have already reached out to the seller regarding your concern, and we are actively following up to ensure a prompt resolution. We will update you as soon as we receive any response from the seller.
  
  Thank you for your patience and understanding.
  
  Have a great day!

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22997202
  
  I am rejecting this response because:

  the item I ordered was a birthday gift. Because it was not delivered at all, the gift is of no value to me or the recipient. 
  

  I want and I insist a refund of the money that I paid asap.
  
  Sincerely,
  
  *********** ************

  Business Response

  Date: 03/12/2025

  Hi ***********,
  
  I hope this message finds you well. As a marketplace dedicated to fostering strong partnerships, we strive to deliver quick and reliable service to our customers.
  
  We are truly sorry that the seller has not shipped your order. We understand how frustrating this must be, and we want to assure you that we are taking the necessary actions to address this issue.
  
  We have already initiated a refund for your order, which will be processed within 23 business days to your original payment method.
  
  We appreciate your patience and understanding.
  
  Have a great day!

  Customer Answer

  Date: 03/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ************

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sold numerous digitap items on this companies website.I have requested a payout of available funds owed to me since last March 2024 I have emailed requesting an answer to when I will get my money.They have sent no payments. As per other sellers, I believe this company may be ************* does not pay sellers what they are owed.

  Business Response

  Date: 02/24/2025

  Hi ****** ******.
  
  I hope this message finds you well.  We apologize for the delay regarding your payout inquiry. We understand how crucial it is for you to receive your funds promptly and regret any inconvenience this may have caused.
  
  Please rest assured that the relevant department is reviewing your request. We are prioritizing your inquiry to ensure it is processed as quickly as possible. Our team is working diligently and is doing everything we can to expedite the payout process.
  
  Thank you for your patience and understanding. Just so you know, your inquiry will be approved soon. If you have any more questions or need additional help, please feel free to let us know.

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22949582
  
  I am rejecting this response because:

  As evidence previously provided shows, payment has been pending for months.

  This response from the company is a standard response, the same as others have been given. 

  Once payment has been received, only then will the file be closed.

  Sincerely,
  
  ******

  Business Response

  Date: 02/27/2025

  Hi ****** ******.
  
  We apologize for the delay regarding your payout inquiry. We understand how crucial it is for you to receive your funds promptly and regret any inconvenience this may have caused.
  
  Please rest assured that your request is currently under review by the relevant department. We are prioritizing your inquiry to ensure it is processed as quickly as possible. Our team is working diligently to address the high volume of requests we have been receiving, and we are doing everything we can to expedite the payout process.
  
  Thank you for your patience and understanding. Your inquiry will be approved soon. If you have any further questions or need additional assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22949582
  
  I am rejecting this response because:

  Payment has not been received as yet. 

  As soon as payment has been received, I will then accept the resolution and close this complaint. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was ordering an actual book from Inspire Uplift, but it was a digital download. Once I got the order confirmation email I attempted to cancel the order the same day, but the company refused to refund the order. It was not clearly indicated that this was a digital download. I ordered the real book from another company. No one should trust this company.

  Business Response

  Date: 02/14/2025

  Hi *****,

  Thanks for reaching out, We are  sorry for the inconvenience and we have checked and your order has already been refunded. We always want to make sure that you have a good experience shopping with us and will do our best to help.

  Please allow 3-5 business days. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order received 9/21/25 and I reached out through the website immediately. Ad was on ******** that shows jeans not as they were advertised when I received them. Received size but measurements were incorrect. In their ad picture the jeans are tight, but the ones sent were baggy in **** and thigh. The waist fits. When I wrote the company for a return within the 2 weeks sent received, they responded that they see no issue and will not allow me to return product for a refund. The product sent to me had no return label included or even a packing slip. Their website states item can be returned, yet they are denying me to do so. I hope their BBB rating will go down. I wrote asking for instructions on how to return the jeans. The website states it accepts returns for this product. If they now are not, then it is misleading.The email response was this on 9/24/25:"I'm sorry for any inconvenience caused. As mentioned in our previous email, we have sent you the product according to the specifications described on the product page. We have not received any similar complaints about this product before. You can verify the specifications on the product page and see that the product sent to you matches those specifications. Thank you for your understanding.Thank you,***** T Customer Support | ***********************************************************************************"They will not address that they say returns are allowed in the ad, nor that what I received is not like the picture or measurements. Regardless the outcome, I think this company should be flagged as misleading and the ads should clearly say no returns.If can't help me return this item for a refund, please help other consumers by flagging this company as one that will not do refunds or returns as they say.Thank you

  Business Response

  Date: 02/03/2025

  Hi ********* *******,

  Thank you for reaching out. As per your conversation with one of our Customer Support Representative, we have sent the product as advertised, adhering to the specifications and size chart listed on the product page. Unfortunately, at this stage, we are unable to proceed with a return.

  Please note that seller store policy encourages customers to carefully review the size, color, and other specifications before placing an order to avoid any potential issues with returns or exchanges.We appreciate your understanding.
  

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22856358
  
  I am rejecting this response because:

  The item was not stated to be baggy in **** and thigh. The picture in ad fits snug and even though is correct size in waist, item is not truthfully described in ad. It does not say is curvy or relaxed fit. Your ad also states returns, not the cookie cutter answer you keep replying to me. Your ad should of then said no refunds.
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 02/07/2025

  Hi *********,

  Thanks for contacting Inspire Uplift. As a marketplace, we facilitate transactions between buyers and independent sellers while ensuring transparency in product listings.the seller has shipped the product as advertised, adhering to the specifications and size chart clearly mentioned on the product page. Seller's store policy encourages customers to review all product specifications, including size and color, before completing a purchase to prevent any issues with returns or exchanges.

  However, we remain committed to assisting the customer and welcome any further discussions to find a resolution within policy guidelines.Please let us know if any additional information is required.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22856358
  
  I am rejecting this response because:

  This is aggravating and just goes in circles...your ad did not say the jeans were loose fitting nor was the picture in the ad showing a loose fit in the hip. It was misleading. There was nothing wrong with the color, or anything done wrong by me as it was the right size but you shouldn't say the measurements are form fitting when they are not. It should of said relaxed or loose style. Just because a waist is correct doesn't mean you correctly stated the fit. These were not regular fit type jeans in **** and upper thigh, but loose or relaxed type. I am a normal body type at 5'6 and 122#, so not my fault.  It should be an easy return, but you fight a return. I will not buy from this site again. With this said, not being allowed to return them, then I guess this matter is closed, though I am unhappy. It is not a style you portrayed in the ad. ************* when right in the ad it says can return.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase software from the website at ****************************** through their ****** Search link: ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* This is supposed to be a virtual instrument software program that can be added to a collection for music production. However, after making a purchase and clicking on all provided links through their website and through the link provided in an email after making the purchase, I found out that it is nothing more than a PDF file. They charged me $29.99 plus tax for a silly PDF file and nothing more. I know that I will never get my money back and I am very angry for having been scammed by these people!

  Business Response

  Date: 02/11/2025

  Hi ****************************** for reaching out to us. Welcome to Inspire Uplift Marketplace! We're thrilled you've placed your first order with us. We work with small businesses and independent creators to bring you unique products from around the globe. Your digital download is ready! To access it, log in to your account using *****************************************. You'll find the download link in your order details.

  Your digital download is ready! To access it, log in to your Inspire Uplift Account  You'll find the download link in your order details. The link is just fine and consists the files that you have ordered.

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sold an item in inspire uplift and the earned is pending to my ******** account more than 1 year. I would like to receive them as soon as possible.

  Business Response

  Date: 02/03/2025

  Hi ***** ********,

  Thanks for reaching out to us. We sincerely regret the wait on your payout inquiry. We understand the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.

  Rest assured, the appropriate department is currently reviewing your request. To ensure that your inquiry is handled as quickly as possible, we are giving it top priority. We are making every effort to speed up the payout process.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22828271
  
  I am rejecting this response because:

  There is no result.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/14/2025

  Hi *****,

  Thanks for reaching out to us. We apologize for the delay regarding your payout inquiry. We understand how crucial it is for you to receive your funds promptly and regret any inconvenience this may have caused. Please rest assured that your request is currently under review by the relevant department. We are prioritizing your inquiry to ensure it is processed as quickly as possible. Our team is working diligently to address the high volume of requests we have been receiving, and we are doing everything we can to expedite the payout process.

  Thank you for your patience and understanding. Your inquiry will be approved soon. If you have any further questions or need additional assistance, please do not hesitate to contact us.