Complaints

This profile includes complaints for Inspire Uplift LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Inspire Uplift LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Inspire Uplift LLC

  5335 NW 87th Ave STE 388 Doral, FL 33178-2833

• 

  Inspire Uplift LLC

  5335 NW 87th Ave C109 Miami, FL 33178

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a plant from them on January 25th Order no Order No. ******* for $70. and was to allow 2 -3 weeks for delivery. On February 21st, I informed them that I had not received the order. I made several further complaints until the present, and ********* said that they would look into it. They then asked me how I like my order, and I wrote back again saying that I had never received it. They replied- Thankyou. Awesome response. I then asked for my money back, which they had taken out of my credit card. For the last week, I have heard nothing from them. Thank you.

  Business Response

  Date: 03/16/2023

  Hi *********************,
  We hope this email finds you well. I apologize for any inconvenience caused! Due to the stock shortage, the seller isn't able to ship Pots with **** Home Decor | Home Decor | Handmade to you.

  We've already refunded the full amount of your order; please allow 3-5 business days. The reimbursement of funds will be allocated back to the original form of payment used for the purchase.

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inspire Uplift uses deceptive buisness practices in order to manipulate and control and limit information direct to customers. This is Not a reputable buisness. The attached is my emails to customer service about my order taking too long and not received in this ************. There is a reason for decptive buisness practices and the attachment has more information in order to research facts.

  Business Response

  Date: 03/02/2023

  Hi *****,
  
  Thanks for reaching out to us. We're sorry for the delay in the arrival of your package, We know how hard it is to wait for something you are looking forward to receiving. We always try to make sure that every customer receives their orders ASAP. But due to some uncertain reasons, shipping by the courier faces some delays. That's why sometimes customers have to wait a little bit longer than expected. But all of this depends on the courier company, as we can't control the delivery speed. 

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order No.: ******* The item:Anti Fungal Laser Treatment Pen Set For Acne and Nail Fungus Model Number:KD-7910(Made in *****)False Information: 905nm infrared pulsed laser ///I purchased Anti Fungal Laser Treatment Pen Set For Acne and Nail Fungus from Inspire Uplift on Sep 12 2022 for my friend in Chiha.It took three and a half months for my friend to receive the package.(No order confirmation and tracking number for one month and it took them over two months to deliver the item. They stated the wrong destination twice in their shipping label.)My friend found that the item didn't have the function(905nm infrared pulsed laser). The packaging and item instructions only mention it's for Acne treatment and it emits blue light at 415 nm.He confirmed with the manufacture by himself and it turned out the item didn't have the function(905nm infrared pulsed laser).Despite my friend sent the screen shots and the contact person's phone number from the manufacture as proof to Inspire Uplift, they kept claiming that they sent the exact same item as specified on their website without any confirmation with the manufacture and seller.Back in January, I once reported this company to BBB because they refused the return and refund.Then they suddenly accepted them but the problem is, that we need to prepare the shipping label to return the item for Inspire Uplift and they will give my money back in e-money that can be only used on their website. I want them to prepare the shpping label and cancel the transaction of my credit card.The number of our correspondence reached 100 and it still gets us nowhere. They just say, "I apologize for any inconvenience this may have caused" using the copy and paste. They are trying to wear their customers out by this.

  Business Response

  Date: 03/02/2023

  Hi ***********************,

  Thanks for reaching out. We are really sorry to hear that you are experiencing trouble with the product. We just escalated your issue with our product management team again and came to know that we shipped you exactly the same product as per our store specifications. Please follow the instructions which were already given to you by our customer support representative, and ************** will not face any issues while using this product.

  
  

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19440754
  
  I am rejecting this response because:

  The item is not what you advertise on your webpage. The 905nm infrared pulsed laser doesn't exist. I showed you the proof by screen shots several times. You have not accepted the fact and just keep saying the exact same thing as the response over and over without any confirmation with the seller or manufacture. 

  I want you to give me a return label and full refund to my credit card.

  However, the shipping fee between ***** and US is way more expensive than the item's price. If you want me to, I will have my consignee take a video of him scrapping the item and send it to you. Then you can just process refund. 

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/05/2023

  Jan 1:
  The consignee(my friend in *****) and I started to complain about the item(model#:KD-7910) with the false information(905nm infrared pulsed laser).
  (Please refer to the attachment '1_the first claim')
  
  Jan 2:
  The business replied to us.
  They said they shipped the exact same item as their specification.
  (Please refer to the attachment '2_The business' response')
  
  Jan 9:
  The consignee confirmed with the manufacture of the commodity on other online shopping website, Alibaba.com..
  The manufacture said the commodity can not emit 905nm infrared pulsed laser.
  The consignee e-mailed the business with a few screen shots of the correspondence and the contact person's phone number from the manufacture as proof.
  (Please refer to the attachment '3_proof for the business')
  
  Jan 9:
  I demanded refund to my credit card.
  (Please refer to the attachment '4_demand for refund')
  
  
  Jan 17:
  They kept refusing refund and return goods, but they finally accepted both right after I reported this issue to BBB for the first time on Jan 16. 
  (Please refer to the attachment '5_The business' response_2')
  
  
  
  They once accepted refund and return goods in their favorable way as shown in the last screenshot.
  However, I told them to send me a return label and give me full refund since the item is not what they advertise to begin with.
  Since then, this has been going in circles.
  The business never accept the fact of the false info and don't show any convincing proof that they shipped the exact same item as their specification to me.
  
  
  For your reference, the following webpage is where I placed the order.(The seller's name: Stay Well)
  ********************************************************************************************
  
  There are two other webpages that sell the same item from the same seller. The false info(905nm infrared pulsed laser) is mentioned in those webpages as well.
  ***************************************************************************************
  ********************************************************************

   

  If you need more information, please let me know. Thank you.

  Business Response

  Date: 03/11/2023

  Hi *****,

  Thanks for reaching out to us. As we already explained in an earlier email, we shipped you exactly the same product as per our store specifications. If you still want to return the item, you can send it to the address below for store credit according to our store policy.

  We only provide store credit for items purchased with a discount or discount code of 25% or more off our full retail price. Moreover, we do not provide return labels; customers have to return the package by their own means.

  Please return your order using a trackable mail service, by your own means. Please do not **** the package as "return to sender." The shipping company can not track the package back, and the return will be void.
  
  Please let us know the return tracking number after sending your package. Once we receive your package, we will proceed further according to the store policy.

  Return address:

  Inspire Uplift *************************** C109
  Ste #***
  *****, ** 33178
  *************

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19440754
  
  I am rejecting this response because:

   

  Thanks for reaching out to us. As we already explained in an earlier email, we shipped you exactly the same product as per our store specifications. If you still want to return the item, you can send it to the address below for store credit according to our store policy.
  
  >As I already explained in my earlier e-mails several times, you did NOT send the exactly the same product as per your store specifications.
  
  *905nm infrared pulsed laser>There is no wording like this in the packaging or item instructions at all. 
  
  Plus, I found not only "905nm infrared pulsed laser", but also "465nm blue light laser" was false info.
  
  *465nm blue light laser>The actual item instructions say it is "415nm blue light".
  (Please refer to the attachment as proof.)
  
  Here is their website?
  ********************************************************************************************
  
  
  We only provide store credit for items purchased with a discount or discount code of 25% or more off our full retail price. Moreover, we do not provide return labels; customers have to return the package by their own means.
  
  >I see a different wording from your return policy. 
  On your webpage, it says the discount is 15% but you say 25%.
  (Please refer to the attachment as proof.)
  When did you increase it? It looks you can change your company policy whatever you like at any time.
  
  
  
  Please return your order using a trackable mail service, by your own means. Please do not **** the package as "return to sender." The shipping company can not track the package back, and the return will be void.
  
  Please let us know the return tracking number after sending your package. Once we receive your package, we will proceed further according to the store policy.
  
  >This is ridiculous.
  I demand that you provide a return label and give me a full refund via my credit card.
  It is illegal to sell items like this way in my country. Our government would immediately suspend the business.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/21/2023

  Hi *****,

  As per our previous conversation, we shipped you exactly the same product as per our store specifications. If you still want to return the item, you can send it to the address below for store credit according to store policy.

  As per store policy, We only provide store credit for items purchased with a discount or discount code of 25% or more off our full retail price. Moreover, we do not provide return labels; customers have to return the package by their own means.

  Please return your order using a trackable mail service, by your own means. Please do not **** the package as "return to sender." The shipping company can not track the package back, and the return will be void.
  
  Please let us know the return tracking number after sending your package. Once we receive your package, we will proceed further according to the store policy.
  Return address:
  Inspire Uplift ********************************
  Ste #***
  *****, ** 33178
  *************

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19440754
  
  I am rejecting this response because:

   

  It looks the seller removed the false info "905nm infrared pulsed laser" from their webpage.
  I pasted the old and new screen shots for comparison as proof.
  You can see the webpage address is the same from my screen shots.
  
  *465nm blue light laser>This false info is still there but whatever.
  (It should be 415nm blue light and there is no wording the item is effective to nail fungus but only acne
  according to the item instructions the consignee received.)
  
  Here is their website?
  ********************************************************************************************
  
  
  I've felt the customer service doesn't even look at what the seller decribes on their webpage and the numerous screen shots as proof from me. No intention to confirm what is exactly happening.
  
  The false wording "905nm infrared pulsed laser" was removed which means the seller admitted the function is not included in the item.
  I am not going to pay for the return label. The cost will be much more expensive than the item's.
  It is not my fault buying the item with the false info that I didn't know it was to begin with.
  I highly recommend that Inspire Uplift talk to the seller and the seller covers all expenses for this issue.
  That should be the seller's penalty. I really don't understand why Inspire Uplift protect the seller.
  
  I demand full refund via my credit card. As you mentioned on your webpage, the refund should be issued on the same credit card.(Please see the attachment.)
  As for returning the item, I suggest that I have my consignee videotape him scrapping it and send the video to you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noted a laptop stand that one could use in bed, on the floor and sitting. Since I do some work in bed, I found my laptop not stable and slipping down. I have been looking for these for quite a while. I found one on 2 sites: Amazon and Inspire Uplift. I elected to try the latter presuming if I did not like it- found it not sturdy etc, i would return it. I did receive it and found it quite unsteady, and my laptop did not stay on it when put an angle In addition the information/instruction paper-on a very Small paper. So I emailed and asked for a return label and address. In addition to the unsteadiness of the stand, the instructions talked about a fan and even had a diagram noting the fan and cover, The ** person (*****) required copies of the instructions. we went back and forth with her saying she could not read the attachments I was getting quite disturbed thinking- why can't she pull them up on her computer?. Do they not come from her distribution? I did not care about the fan-as much but ***** focused on that all the time. The item is unstable and very poor quality. She can disagree, but I am the customer@uting company. so this went on for almost 2 weeks. I became enraged over time and she kept with lovely comments "I am really sorry for all the trouble". I am really sorry for the frustration" I finally just sent jpegs- her reply -"I hope you are doing well. I am really sorry for the trouble. I am here to inform you that the fan is not included in the package and we delivered exactly the same product according to our advertisement. 2, this product has many variants but we advertised the product at our store without a fan. I hope it will be helpful to you"WHAT?? the product has variants - meaning the instructions were not for what I received??? that is my fault?. I call them a scam as they advertise that customers are their priority. NOT!I want to return this with a return postage sticker and get my money back. I am tired from all of this

  Business Response

  Date: 02/25/2023

  Hi *****,

  Thanks for reaching out to us. We're sorry for the trouble you've faced. One of our customer support representatives sent you an email regarding the return instructions. Please follow the return instructions. Once, we've receive your package we will proceed further accordingly.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product online Jan 18 which was noted as in stock. On Jan 28, I sent a request for follow up, and it has been nothing but a stream of automated responses that dont actually answer my question. On Jan 30, I was told my package shipped. On Feb 6, after repeated follow up, I was told my package was just transferred to the shipping company. They cannot/will not provide a ship date, carrier info, or tracking number. Unacceptable.

  Business Response

  Date: 02/20/2023

  Hi ******,

  Thanks for reaching out to us. We're really sorry for the trouble you've faced. We know how hard it is to wait for something you are looking forward to receiving. But due to some unspecified reason, your package has been returned to us by the courier. This is very disappointing, but hard for us because it's on the courier's end.

  However, if you're still interested in your package, then we will ship a replacement for you on a priority basis.
  

  We're waiting for your confirmation!

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19367652
  
  I am rejecting this response because I have asked the company for a refund. They have responded that it has been processed, but will take **** days to show up in my account. 
  
  Sincerely,
  
  ****** Pediny

  Business Response

  Date: 02/25/2023

  Hi ******,
   
  Thanks for reaching out to us again. We just went ahead and refunded the full amount of your order. Your refund should process within **** business days typically depending on the payment method.
  

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022, contacted Inspire/Uplift to redeem a "no expiration date" coupon as reimbursement for a shoddy product I had returned and for which I had asked be cash refunded. Coupon would not work on their website. Multiple emails and phone calls resulted in my being told the money had now been transferred to an ewallet, instead of a gift certificate. This *******, too, would not work on their website, and I reiterated that I wanted a refund to my credit card. On December 24,2022 they finally agreed to refund $53.93 to my bank, and to allow 3-5 business days for that to occur, "Refund being processed for order #{etc.}. Please look out for your refund amount of $53.93 between 3-5 business days based on your bank or payment method's processing time." After the requisite time, I contacted my bank, only to find no refund. I again emailed and phoned the company, but they refused to follow through with the refund, and again inexplicably referred me to the ewallet process, saying "There might be some confusion and misunderstanding because it wasn't refunded to your bank but transferred to your ewallet." There was certainly no misunderstanding at all. I had initially requested the refund to my credit card,Tried to access both their "coupon" and "ewallet" without success, and they finally agreed to refund via my bank credit card, but they have not done it despite their 12/24/2022 email to me saying that they would refund those monies to my bank account. This company does not keep its word to its customers and instead, tries to grind them down until they give up, in my opinion. Hours and hours of my time and patience completely wasted. Best to stay away!! Never got my refund that was promised.

  Business Response

  Date: 02/01/2023

  Hi ***************************,

  We apologize for any inconvenience this may have caused you. You received an email in error stating that you had been refunded $53.93.

  You had an old gift card code that was not valid anymore. You did contact us on December 14, 2022. Our website wasn't letting you apply the gift card code as a coupon on the purchase you wished to make.

  We told you that we were going to process the amount of that gift card code in the form of a store credit, which was going to be reflected in your Inspire Uplift e-wallet after you created an account with us. The amount has already been transferred to your e-wallet. Kindly use it to place a new order with us.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18882141
  
  I am rejecting this response because:  As the attached screen shot proves, Inspire/Uplift wrote me that I would receive a refund of my money. They have chosen instead to try to force me to choose some product from their inventory, rather than give me my money, contrary to their assurances. I dont want their merchandise, I want my refund, which they had said they would put into my bank, but they did not do.  There was no misunderstanding. They have NOT refunded my money!!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/14/2023

  Hi ***************************,

  We apologize for any inconvenience this may have caused you. As we have informed you in the previous response, you received an email in error stating that you had been refunded $53.93.

  You had an old gift card code that was not valid anymore. You did contact us on December 14, 2022. Our website wasn't letting you apply the gift card code as a coupon on the purchase you wished to make.

  We told you that we were going to process the amount of that gift card code in the form of a store credit, which was going to be reflected in your Inspire Uplift e-wallet after you created an account with us. The amount has already been transferred to your e-wallet.

  Thanks for your understanding.

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 18882141
  
  I am rejecting this response because:
  I asked for a cash refund from this company. After giving me the runaround, they sent me a message that yes, my bank account would receive the full refund I had requested. Then they said they made an error, and reneged. I do not accept their substitution of a gift card that I can spend only on their unwanted merchandise. I want the cash refund I had requested and that they said I would receive. I will not accept their bait and switch tactic.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of boots that were delivered to me in November 2022. The size I ordered was correct but the size of the boots was too big. I contacted the company on several occasions and the only response I got back was that the correct size was sent. Finally, after many attempts to speak to a Supervisor (which never happened), I mailed the boots back to the ***** address. I informed the company that I want to be reimbursed. The company indicated I was not eligible for a refund. The customer service is terrible. I would highly recommend this is not an acceptable way of doing business. This is the first online company to s**** me out of my purchase.

  Business Response

  Date: 01/27/2023

  Hi ********,

  Thanks for reaching out to us! We are very sorry for the inconvenience that you have faced. We never want to disappoint our customers.

  However, we recently checked your previous conversation with one of our customer support representatives, ********, and can see that our agent told you that we sent you exactly the same product and the correct size according to the size chart. Our agent also informed you that if the size was not as per the size chart, then provide us the verification pictures and we will try to solve your issue, but you didn't send the verification pictures to our agent. Then you said that you had already returned the package to our address.

  As per our policy, returns are only accepted after approval by our customer support. But because you did and returned the package, we are unable to process your refund request.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to return an item that I have purchased from this company and it has taken about 10 emails trying to get a label to return my item and get a full refund. Product does not fit me and it shouldnt be this complicated to return an item. Customer support people have been useless and are full of excuses.

  Business Response

  Date: 01/23/2023

  Hi **************,

  Thank you for reaching out to us. We are very sorry to hear that you are unhappy with your purchase. Our return policy is for orders returned within 14 calendar days of delivery new and unopened. We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

  Please return your order using a trackable mail service, by your own means. Please do not **** the package as "return to sender". The shipping company can not track the package back, and the return will be void.

  Return Address:
  Inspire Uplift **************************************************************** *************.We will do our best to help!
  

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18728633
  
  I am rejecting this response because:

  I have been asking for their own return label since January 6th and I was told many times how I should have been considerate and that I could not return the items. Now the company says: sure go ahead and ship it to them?! Ridiculous. I want a return label and my money back. How will I know for sure my money will be given back to me? 

  
  Sincerely,
  
  **************

  Customer Answer

  Date: 01/23/2023

  I have attached proof of how rude customer service was to me when I tried to return a product that would not fit me. I am not paying for a return label to ship these back when it is going to cost more than what the product costs. I understand they could charge shipping charges once the product is returned, probably $6 which is usually what it costs. Thanks.

  Business Response

  Date: 02/01/2023

  Hi ***************************,

  Thanks for reaching out. We're sorry for the inconvenience and just went ahead and refunded the full amount of your order.
  
  We always want to make sure that you have a good experience shopping with us and will do my best to help. Your refund should process within 3-5 business days typically depending on the payment method.

  
  

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you for helping me with this. 
  Have a great day! 

  
  Sincerely,
  
  **************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a heated vests for a Christmas present and now it no luck anger works. They have a 14 day return policy. That's extremely not far or *********** was over $50.00..down the drain. I'm mad as it was a Christmas present. No one has verbally talked to me except to say that is their policy. Well it's not a fair company. Product was cheap, not *** made altho company said *******. Please do not order from them. Ever. Their customer service stinks.

  Business Response

  Date: 01/23/2023

  Hi ******,

  Thanks for reaching out to us! We are really sorry to hear you are experiencing trouble with your order. We can understand your frustration and will do our best to help.

  Please, when you have a chance, could you provide us with a video of the product for verification while using the product properly by inserting a power bank in it, so we can verify the problem you are facing with the product? This helps us when filing a claim if the item was defective.

  Once you send this over, we will get this escalated and get your issue resolved.

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 20, ************************************** size 9 woman's color steal grey. Nearly a month later, I received brown & 2 sizes too big. I immediately contacted them, added photos but they refuse to take them back or grant ******* I have reported them to my CC company to also investigate

  Business Response

  Date: 01/23/2023

  Hi ****,
   
  Thanks for reaching out to us. We're very sorry for the inconvenience, and just went ahead and refunded the full amount of your order.
   
  We always want to make sure that you have a good experience shopping with us and will do my best to help. If you need any help at all in the future please feel free to let us know.
   
  Your refund should process within 3-5 business days typically depending on the payment method.