ComplaintsforInspire Uplift LLC

• Initial Complaint

  02/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 6 pictures from Inspire Uplift for $44.00. The same day I received the following email:"Hello, we have received your order. Due to an error on our side in the product listing, your purchase order will only allow you to choose 1 of those 6 pictures. If you still want to purchase, please let us know which of the 6 images you choose. Thank you very much !"I responded that I would like a refund, and I got no response. I tried to contact customer support and started texting with a "customer support" person. They tried to tell me I only purchased one picture, but the site clearly showed 6 pictures as part of the purchase. I gave up after the "service agent" insisted that I only purchased one picture. The agent seemed to know what the problem was before I even said what was wrong which tells me they know the scam they are running. Why would the email state, "due to an error on our side" if the product description was correct. If this complaint goes through can someone from the BBB contact me so I know what happens with this?

  Business response

  02/28/2024

  Hi ***********************,

  We hope this message finds you well. Thank you for placing your first order with us. At Inspire Uplift Marketplace, we take pride in connecting customers with unique products from small businesses and independent creators worldwide.
  

  We regret to inform you that there was an error in the listing, and the order was for only one picture instead of the intended quantity. We sincerely apologize for any inconvenience this may have caused you.
  

  To address this issue, the seller has already processed a refund as per your request to cancel the order.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a sweater for my wife, online, and it was advertised as being shipped before Valentine's **** I paid for it. $39.07. No response for nondelivery.

  Business response

  02/20/2024

  Hi ****,

  We hope you are doing great. Thank you so much for placing your first order with us. At Inspire Uplift Marketplace, we celebrate the act of discovery. We work with small businesses and independent creators from all over the world to share their products with you.

  As per the seller's policy, they require 2 to 3 business days for order processing. After the order dispatch, the estimated delivery time is 7 to 10 business days depending on your country or region. You have received the product within the timeframe mentioned by the seller.

• Initial Complaint

  02/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a product from Inspire Uplift on their website as a gift for my wife. Upon her opening the package and plugging in the product (it is an illuminated sign), we discovered that it is substantially less bright than it appears on the company's website. I contacted the company and they asked me to contact the seller on their site. I told them that the contact seller link requires me to sign in, and their sign-in function doesn't work (not sure if I even have an account on their site or if I checked out as a guest). I just want to return the product and get a refund. It is advertised falsely on their website.

  Business response

  02/20/2024

  ******,

  We hope this message finds you well. We are really sorry about the issue you have faced. We have just contacted the seller regarding the issue. We will update you soon about it via email.

  Customer response

  02/20/2024

   
  Complaint: 21276412
  
  I am rejecting this response because:  the issue is not resolved.   They sold me a product that was falsely advertised.  I am seeking a refund.  I will return their product if they provide a shipping label. 
  
  Sincerely,
  
  ******************

  Business response

  02/27/2024

  ******,

  Hope you are doing great. We are really sorry to hear you are experiencing trouble with your order. we can understand your frustration and will do our best to help.Please, when you have a chance, could you provide us with a short video of the product for verification so we can verify the problem you are facing with the product.

  Once you send this over, we'll escalate it and get your issue resolved.

   

  Customer response

  02/27/2024

   
  Complaint: 21276412
  
  I am rejecting this response because:  I am not going to be back in Ohio until the end of March as I am travelling for business.  I have already packed up the sign in preparation for sending it back.  I just want to get it returned and be done with this transaction.  I've spent too much time fighting with this company about returning a product that is falsely advertised.
  
  Sincerely,
  
  ******************

• Initial Complaint

  01/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 1/14/24 I ordered a sweatshirt from InspireUplift.com/shop/dayshirt. On the site it gives a ******* address. After not receiving the item within the specified time they gave, I contacted ********************************** to inquire about it. I then heard from ************ who gave me a tracking number that showed the item was actually coming from ***** (the website said nothing about it coming from there). As the item was ordered for a special event and didn't arrive in time, I contacted them to cancel the order and I requested a refund. I got a form response from ********************** who ignored my request and sent me the tracking number again. She said the ******* address was their headquarters. I exchanged several emails with her without her acknowledging any of my requests/questions. I tried to Message Seller but there was no response. I received the package 1/31/24 and the return address is from: Cell, *********************************************************************. I never saw, nor did **** or ********* ever mention, this address. I have tried unsuccessfully to get a refund but they always ignore my request. I have not opened the package and want to refuse delivery of it (which I mentioned to them several times). I have all the emails I can forward to you showing their responses. This is a rip-off scammer company.

  Business response

  02/10/2024

  Hi ***,

  We hope you are doing great. Thank you so much for placing your first order with us. At Inspire Uplift Marketplace, we celebrate the act of discovery. We work with small businesses and independent creators from all over the world to share their products with you.After your order has been dispatched from the seller's warehouse and assigned a tracking number, it becomes very difficult to alter it once it is in transit, and canceling/retrieving the package becomes virtually impossible. By the time you wanted to cancel the order, it was already in transit and on its way to you.

  Customer response

  02/13/2024

   
  Complaint: 21229276
  
  I am rejecting this response because: When I placed the order it said on the website 5-7 days delivery and only had a ******* address, leading me (and any other customers) to believe the package was coming from there. Also, I never did receive an arrival date until after the time I should have received it had passed and I sent an email asking about it. That's when **** replied and I then discovered it was coming from *****, not *******. Even though you said it was too late to ask for a refund as the package was in transit, it was past the time it should have arrived. I ordered the product for a special event, however due to their inappropriate business practices and lies, the item did not arrive as specified. Very shady business practice. Now the website has removed the 5-7 day delivery timeframe info. When the package did arrive, it came from a ********** address--the same state I live in. It should have arrived in plenty of time and all this would have been avoided. ******* keeps dancing around saying they have locations in several places. Then why didn't the website say it was coming from *****? I never would have ordered it. I would like to return the unopened package and get a refund, but don't know where to send it, so can you tell me where? *******? **********? *****? I tried several times to Message Seller by chat (the only way possible) and wouldn't get a response until 1:00 AM. What kind of customer service does that? Also, I would like to see something that states their delivery times and letting the customer know when they're ordering where the product is coming from. I will return the unopened package and request a refund.
  
  Sincerely,
  
  *****************

  Business response

  02/20/2024

  Hi *****************,

  We hope you are doing great. Thank you so much for placing your first order with us. At Inspire Uplift Marketplace, we celebrate the act of discovery. We work with small businesses and independent creators from all over the world to share their products with you. As per the seller's shipping policy, Processing Time: 1-7 business days - Shipping lines: ********** DHL - Shipping time (US): is 2-9 business days.

  You have received the product within the shipping time mentioned on their store. We just checked your tracking information and see that it's marked as delivered.Kindly check with your local uniuni office ASAP if you are facing any issues regarding the package delivery.

  We'll paste your tracking information below for reference.

  Tracking Number: UUS0462077758967
  Tracking link: ********************************************************************

  
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered sandals from Staywell, a company on Inspire Uplift website on 12/18. Took 2 weeks to get them which I find too long. When you are ordering from within *** it shouldn't take this long. The order # ******* for $36.01 I am retired on a fixed income, so that money is a lot to me. Anyway, the sandals were lightweight and seemed comfortable when you stood. The problem was when you walked in them my feet slid to the front because the bed of sandal was so slippery that my toes hung over. I tried putting different removable foot pads in them so my feet wouldn't slide, but nothing helped. They are flat sandals, no heel. Feet should not slide this much. I contacted ******** and they made me take pictures of sandals and send to them to make sure I had received the size I ordered. They said that was the right size and they did nothing else. The size is correct but has nothing to do with the problem. Then I sent message to Insure Uplift and heard nothing back. Terrible customer service. All I did was wear a few minutes inside my house on carpeting. I can't wear them like this and they are no good to me. I don't trust either company at all! Both just a scam as far as I am concerned. Even if I paid to ship back I bet I would see no reimbursement even if they said they would.

  Business response

  02/10/2024

  Hi *****,

  We hope you are doing great. As per the seller's policy, they require 2 to 3 business days for order processing. After the order dispatch, the estimated delivery time is 7 to 10 business days depending on your country or region.As per the seller, they have never received any complaints like this before. They have clarified that the product they have sent you is in accordance with the size, and specifications listed on their store store page and for which the order was placed.

  
  
  

  
  

  Customer response

  02/12/2024

   
  Complaint: 21219190
  
  I am rejecting this response because: you are not and HAVE  NOT addressed the problem with this product. All you keep saying is you sent me the correct size. The problem is with the quality of the product. I can't wear them because they are too wide, you can't adjust them and my feet slide so far forward that my toes hang way over the front because of how wide and slippery the bed of the sandals are!!! Horrible sandals and I would like my money back!
  
  Sincerely,
  
  *****************************

  Business response

  02/19/2024

  Hi *****,
  

  I hope this email finds you well. As per the seller's policy, it takes 2 to 3 business days for order processing. After the order is dispatched, the estimated delivery time is 7 to 10 business days, depending on your country or region.At Inspire Uplift Marketplace, we celebrate the act of discovery. We work with small businesses and independent creators from all over the world to share their products with you.
  

  The seller has never received any complaints like this before. We would like to clarify that the product the seller has sent you is in accordance with the specifications listed on the store page and for which the order was placed.

  Customer response

  02/22/2024

  This company doesn't even address the actual problem I had with the sandals. They just keep saying they sent the correct size and that's all they think that is required. They don't care whether the customer is happy with the product or not or whether they fit right or not. Since they obviously have no intention of letting me send back the sandals and give me any money back then I will gladly be writing a very bad review online and will take great pleasure in doing so!! They are crooks as far as I am concerned. 

  Customer response

  02/22/2024

   
  Complaint: 21219190
  
  I am rejecting this response because:

  This company doesn't even address the actual problem I had with the sandals. They just keep saying they sent the correct size and that's all they think that is required. They don't care whether the customer is happy with the product or not or whether they fit right or not. Since they obviously have no intention of letting me send back the sandals and give me any money back then I will gladly be writing a very bad review online and will take great pleasure in doing so!! They are crooks as far as I am concerned.
  
  
  Sincerely,
  
  *****************************

  Business response

  03/01/2024

  Hi *****,

  Thank you so much for placing your first order with us. At Inspire Uplift Marketplace, we celebrate the act of discovery. We work with small businesses and independent creators from all over the world to share their products with you. As per the seller's policy, please be considerate of choosing the correct size, color, and other details.

  Please check the details twice before confirming the order to avoid any return or exchange claims afterward.As per the seller, they discussed your issue with the product management team and came to know that you have received the product as per the size chart mentioned in the store according to the features and specifications mentioned in the store and for which the order was placed.

  Customer response

  03/02/2024

   
  Complaint: 21219190
  
  I am rejecting this response because: ************ is a sham and they keep responding the same thing over and over and don't respond to the real issue to which I keep repeating myself and they don't care if the customer is satisfied with the quality of the merchandise or not. You know what you can do with your bogus company and your c*** sandals and the other c*** you sell right? 
  
  *****************************

• Initial Complaint

  01/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made a withdrawal over a month ago and still, I haven't received my money I have emailed 3 times to ask where the money went but still haven't had the issue resolved.I have money pending also not sure how to get that either.Thanks for any help you can give me.

  Business response

  02/02/2024

  Dear Seller,

  We hope this email finds you in good health.We are delighted to inform you that your PayPal withdrawal request, initiated on (17-12-2023), has been successfully processed. Please double check at your end.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered a pair of size 7 boots, I got a confirmation email for the order of size 7 boots. They sent me size 6.5 ( the bottom of the boot has a 38 stamped in it which corresponds to size 6.5 on their website, a size 7 is a 39). They have refused to issue a refund even after I sent a picture of the size stamped on the bottom of the boot. They are giving me the run around, it takes 2 days for them to respond to any email and now they want me to send a picture of me measuring the boot. I just want a full refund because they did not send me what I ordered. I have been requesting a refund for 3 weeks.

  Business response

  01/27/2024

  Hi *******, 
   
  Hope you are doing great.We are sorry for the inconvenience you have faced, and we just went ahead and refunded the full amount of your order.
   
  We always want to make sure that you have a good experience shopping with us, and we will do our best to help. If you need any help at all in the future, please feel free to let us know.
   
  Your refund should be processed within 3-5 business days typically depending on the payment method.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Boots received are wrong size, company hassle about returning them. Product not match description. Cheap plastic, not real suede as advertised.

  Business response

  01/18/2024

  Hi *****,

  Thank you for your message. We understand that you may be experiencing issues with the product that you have received. We would like to clarify that the product the seller has sent you is in accordance with the specifications listed on the seller's store page, and it's not mentioned as suede.I feel so bad to hear this happened with your purchase. Please don't worry about it. We will get your issue resolved positively.

  For this, we just want to make sure you have received the same size as the seller has mentioned in the size chart. Please take some pictures while measuring the product with measuring tape/scale and send us pictures.

  However, please note that as per the seller's store policy, please be considerate in choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.Once you send this over, we'll get this escalated and get your issue resolved according to the sellers policy.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I found a rare, hard to find item on their website that I wanted to purchase for my daughter as a gift. I placed the order on their website and got an email confirmation with an order number. With the holidays I figured it would take a bit of time, but the sellers page and the website both confirmed a shipping update would be received within 1-3 business days after the order was received. On day 4 I had no update so I tried to go to the Sellers page to contact them for a status but I got a 404 error that the seller page was unavailable so I contacted customer service. Their 24/7 Webchat and phone number were not available though when I attempted both avenues so I emailed them. They again told me to contact the seller. I went through my PayPal to file a claim so I could get help. A day or two later the sellers page was available and they provided a tracking number. The tracking number was with AfterShip which was not one of the shipping providers advertised on the sellers page. Still I gave them the benefit of the doubt and waited and waited. To this day the tracking label only shows information received. I emailed the website through PayPal and my personal email requesting their assistance in a refund as I clearly was not going to get this item. The websites response so far has to be simply follow up with the seller which is not helpful or working for me. Hopefully PayPal will help me get my refund. This site and sellers are clearly scamming people- no one answers the phone. Its shady and unethical and they need to be shut down.

  Business response

  01/12/2024

  Hello ****,

  Thanks for reaching out to us. We are sorry for the delay in the arrival of your package. We know how hard it is to wait for something you are looking forward to receiving, especially during the festive Christmas season, and I deeply regret any inconvenience this may have caused.

  However, we just checked your Pacakge tracking information, and your Pacakge has already been delivered to you.

  We will go ahead and paste your tracking information below for reference.
   
  Tracking Number: 4PX3000898631314CN 
  Tracking URL: ************************************************

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a pair of shoes that were a $103.91 as a gift for someone and never received them. I contacted the seller and the response I got was that they would be there within 20 business days. The tracking number that I was provided with is not recognized by the **** or any other shipping company in the US. Every time I call I am on hold for over 20 mins with no response. This is clearly a scam and I would like my money back.

  Business response

  01/01/2024

  Hi *******,

  Thanks for reaching out. We are sorry for the trouble you've faced. We just checked your tracking information and see that it's marked as delivered. Kindly check with your local *********** ASAP if you are facing any issues regarding the package delivery.

  We are pasting your tracking information below for reference.

  Tracking Number: 4207644692612903396180000002212947

  Tracking link: ********************************************************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩