Reviews
This profile includes reviews for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 126 Customer Reviews
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Review fromAbiodun A
Date: 01/15/2023
1 starAbiodun A
Date: 01/15/2023
Buyers beware!During Black Friday, I ordered online a ******* refrigerator that they promised would be delivered by December because the sake was tagged as end of the year clearance as of today I have not received the refrigerator . Every time I called Brandsmart to inquire about the status of my refrigerator delivery I was given the run around and told flat out lies.First, they told me my refrigerator is will be delivered in a week. Then they told me the refrigerator is out for delivery, but It never came .I called them the next day , they said the truck from the delivery company broke down (12-11-2023)I couldnt go out to work or make no many that day waiting on brandsmart at home for schedule delivery .And then they tried to convince me to choose a different refrigerator at a lower standard .Why would I do that when I clearly chose the refrigerator I wanted already paid for it! And I already missed out on other company Black Friday sales because I choose brandsmart.This leads me to believe that Brandsmart is selling products that they do not have in stock .Or that they had my refrigerator but decided to sell it to someone else.Either way, this entire process has been very disappointing and frustrating. Because I have paid interest on my credit cards since November 6 that brandsmart took my money for an item they dont have .And to add insult to injury, their customer service reps are very rude and impatient with customers like me that have spent good money and has waiting for 2 months for the item I purchased to be delivered. Now the refrigerator is double the price.Save yourself the time and the headache buy, go directly to Best Buy to get your electronic because Brandsmart will leave you hanging for months and then give you attitude when you follow up on the item you purchased months ago that you never received.I will post this all over internet because I felt used by brandsmart and the rude web team.(******* in particular)
BrandsMart USA
Date: 01/16/2023
Dear *******************************,
Thank you for shopping at BrandsMart USA. We apologize for all the problems you have had in trying to receive the refrigerator that you purchased. The model you purchased is out of stock and discontinued at this time. We see that your invoice has been cancelled and credited back to your method of payment. If you wanted to go into the store to reselect, we can have a store manager assist you with pricing on a new refrigerator. Please let us know what store you will be going into and when so we can let them know you will be in.
Review fromSteven S
Date: 01/06/2023
1 starSteven S
Date: 01/06/2023
Need service? Don't buy from Brands Mart .It took 2 Days to get an answer but I was on hold for 20 mins,They take the money and run is their policy I recommend any place but Brands Mart they will never see me againBrandsMart USA
Date: 01/09/2023
Dear *******************************,
Thank you for shopping at BrandsMart USA and for allowing us to look into this for you. Our service department has looked into this and has let us know that you have a service appointment on your refrigerator set up for Friday January 13th. The repair order number is *******. If you have any questions, you may contact them at ************.
Sincerely,
BrandsMart USA Customer Relations Team
Review fromCrystal K.
Date: 12/30/2022
1 starCrystal K.
Date: 12/30/2022
I bought a refrigerator a Frigidaire on December 13th 2022 only to have it delivered by two men who did not hook up my ice maker or water dispenser but charged me $20 for a 7 ft water line that was never used or given to me they also ruined my wood floors by dragging water from my old refrigerator across my floors & if I didn't stop them they would have just kept going I had to get a whole bunch of towels to soak up the water and when they were offloading the refrigerator I heard a loud bang and I believe it may have been the refrigerator that fell but I was inside at the time because the refrigerator makes a very loud noise because something is wrong with it about every 12 hours wakes me up out of my sleep very disturbing and loud, I have called the store that I purchased the item from I have spoken to ******* which is the appliance manager and he told me someone was going to get back to me within two to three business days it's been much longer than that nobody's contacted me I contacted the corporate office also and have gotten nowhere everyone tells me they're going to return my calls I also spoke to ******* who is supposedly one of the store managers at the sunrise location I have been given the runaround and I want a refund I don't want this broken refrigerator, I want my money back and I want them to come pick it up, it's a nuisance and if someone doesn't contact me, I'll contact the news channel and we can take that route instead.BrandsMart USA
Date: 01/02/2023
Dear *************************,
Thank you for contacting BrandsMart USA in reference to the problem you are having with your refrigerator. ******* had spoken to you yesterday and stated that you were going into the store today to reselect a different refrigerator. He is also assisting you with the other problems you are having.
If you need further assistance, please let us know.
BrandsMart USA Customer Relations Team
Review fromKelly F.
Date: 12/26/2022
1 starKelly F.
Date: 12/26/2022
Its only good when youre buying. Once they have your money no more customer service. We lost our whole refrigerator full of food before Christmas. Still have not received the refrigerator or any follow up calls on delivery status.BrandsMart USA
Date: 12/27/2022
Dear *********************,
Thank you for shopping at BrandsMart USA. We apologize for the problems you are having with your refrigerator. Please supply us the receipt number or phone number used at the time of purchase so we may have this looked into.
Sincerely,
BrandsMart USA Customer Relations Team
Review fromPaul K
Date: 12/26/2022
1 starPaul K
Date: 12/26/2022
We initially called Brandsmart service in November about dishwasher not heating water properly. Three visits, parts etc etc I have now gone through both a horrible Thanksgiving and Christmas holiday with a useless dishwasher. I have been buying appliances and other goods from Brandsmart for the past 3 decades and this can not continue. Hopefully, the Service rep if she calls me back will see the wickedness of this type of customer service and have a DIFFERENT tech stop by and fix this without charge, or credit us with everything ewe spent towards a new dishwasher . This company will not stay in business with this low level of service.BrandsMart USA
Date: 01/02/2023
Dear *************************,
Thank you for contacting us in reference to the problem you have has with your dishwasher. Our service department has gone out to your residence and brought the unit into our shop to see what was wrong with the dishwasher. They determined that there was food clogging up the hoses and the pump.
If you need further assistance, please let us know.
BrandsMart USA Customer Relations Team
Review fromWilma R
Date: 12/22/2022
2 starsWilma R
Date: 12/22/2022
I purchased a washer and dryer. When I purchased it, the salesperson was eager to help. It was thorough and quick. The delivery was an absolute disaster. My time was changed by the delivery team twice and I was notified. It was then changed a third time and no one bothered to advise me. I contacted the store and no one really wanted to help, one salesman even hung the phone up on me. I didnt get help from the salesman until I told them I was going to cancel the order.BrandsMart USA
Date: 12/23/2022
We apologize for the issue. This issue is being brought to the attention of Management in the location. We appreciate your feedback and will use for training purposes.
Thank you and Happy Holidays!
Team Brandsmart ******
Review fromAnthony S.
Date: 12/21/2022
1 starAnthony S.
Date: 12/21/2022
Purchased a 75in ********** on 11/22/22 did not received until 12/3 after scheduled delivery was 11/26. an installed on the wall with all connection wires showing installer said something about he couldn't break the wall to hide wires, after a few days not even a week TV screen goes dark or black for about 2seconds after being on for about an hour and continues timing out throughout any programming while watching. There is 3 other TV's in the house all **** and relatively new within the past 2 years never have that issue. Tried contacting Brandsmart store at Dania Pt all I get is someone is going to call you back or reschedule for a past 2 to 3 weeks. Needless to say no one has reach out to try and resolve my issue don't know if its because i brought the tv through brandsmart leasing and they are for stalling for the 30day return to expire. I am not able to just remove from the wall and just take it back which would solve everything.BrandsMart USA
Date: 12/23/2022
Dear *************************,
The store states that they are working with you for a resolution.
Thank you
BrandsMart USA Customer Relations Team
Review fromstephanie t
Date: 12/18/2022
1 starstephanie t
Date: 12/18/2022
love the products hate the company everytime I purchase something I SPECIFICALLY SAY NO DON'T ADD ME TO YOUR LIST NO I DON'T WANT ANY EMAIL I checked out as a guest I said No yet with every sing purchase they start SPAMMING ME WITH DAILY MARKETING EMAILS THIS IS SLIMY SLEEZY SND IT MAKES ME MAD YOU JERKS !!!BrandsMart USA
Date: 12/19/2022
We apologize for the issue. Your email address has been removed.
Thank you
Team Brandsmart U.S.A.
BrandsMart USA
Date: 12/19/2022
We apologize for the issue. Your email address has been removed.
Thanks
Team Brandsmart U.S.A.
Review fromlaura m.
Date: 12/05/2022
1 starlaura m.
Date: 12/05/2022
got a refrigerator that makes a terrible screaching noise 80% of the time. after about 2 hous of holds and transfers brandsmart scheduled a tech to look at it. the tech couldn't fix it said it should be exchanged or returned because just bought it. since then hours of holds and transfers. ******* says i need to do something different to begin that process but that it's a different department. also, no one seems to know what it means to finally get someone on the phone when you've been holding 40 minutes then put back on hold...BrandsMart USA
Date: 12/06/2022
Dear *********************,
Thank you for shopping at Brandsmart USA and for contacting us in reference to the problem you are having with your refrigerator. i am unable to locate the purchase under this information. Please provide the receipt number or phone number that was used at the time of purchase so we may look into this.
Sincerely
BrandsMart USA Customer Relations Team
Review fromKatia G
Date: 11/30/2022
1 starKatia G
Date: 11/30/2022
Went there today. The salesman, ********, made me wait an hour because the manager was out for lunch. When the manager came back, he insisted he had to consult with him before he could sell me the gas range at the price they had ANNOUNCED IN THE ADD., which included transportation. AFter he consulted with his boss, he told me it was impossible to sell me the stove at the price it was announced.IT WAS A FRAUDULENT ADD.BrandsMart USA
Date: 12/02/2022
Dear ***************************,
Thank you for shopping at BrandsMart USA. We apologize for your experience at our store location. Please let us know what model range you were looking at and which store location you were in so we may have this looked into.
Thank you
BrandsMart USA Customer Relations Team
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