Reviews

This profile includes reviews for Uniform Advantage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Uniform Advantage

  101 NE 3rd Ave STE 2000 Fort Lauderdale, FL 33301-1610

• 

  Uniform Advantage

  131 E Kemper Rd Cincinnati, OH 45246

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  Uniform Advantage

  PO Box 17897 Plantation, FL 33318-7897

Review Details

• Review fromJim K

  Date: 08/06/2025

  1 star
  Youre a scam. The size charts to your items are so inaccurate by 3-5in which is significant! You charge for embroidering and when someone returns you dont refund the embroidering, the product is kept and probably resold and charge the next person for the embroidering when its already completed and if it doesnt fit them then they return it and your process continues to scam for that charge. You need to get accurate sizes on all of your products. Worst uniform company *** encountered.

  Uniform Advantage

  Date: 08/07/2025

  Dear *** **********,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We understand your frustration with your purchase.
  
  We researched all our current files using the name and email address you provided but were unable to find a record of your account.
  
  Could you have ordered under a different name? Or perhaps under a company name?
  
  Please reply to this comment with the phone number or phone number/email address used to place the order: so, we can locate your order and assist you further.
  
  We apologize for any confusion or inconvenience this situation may have caused and appreciate your understanding
  
  Thank you again for reaching out to us.
  

• Review fromTimothy H

  Date: 07/24/2025

  1 star
  We ordered a set of scrubs for our daughters first job. It was 32 dollars at checkout. We placed the order and they charged us 49 dollars. Called right away and were told they cannot cancel it, we would have to return it when received. They sent us a free return shipping label and returned us 42 dollars. We paid 7 dollars for them to overcharge us. Now Im out 7 bucks and they continue to run this scam.

  Uniform Advantage

  Date: 07/25/2025

  Dear ******* *******,
  
  We are so sorry to hear about your poor service experience and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us, and we clearly failed to do so on this occasion.
  
  We researched all our current files using the name and email address you provided but were unable to find a record of your account.
  
  Could you have ordered under a different name? Or perhaps under a company name?
  
  When you have a moment please reply to the email, we sent you or you may respond to the review with the order number: so, we can speak locate your order and assist you with the issue.
  
  Thank you again for reaching out to us: we look forward to resolving the issue as soon as possible.

• Review fromKimberly G

  Date: 07/12/2025

  1 star
  Only given a star cause i had to. I am very disappointed with Uniform Advantage at this time. I purchased 4 pair of pants when they arrived they weren't what I expected in material I returned them at my own cost for an exchange. They received my package signed by (*******) I've talked with customer service twice with a different answer each time...I sent the exchange form with the returned order so im trying to figure out what the problem is. I just believe they want everyone to use their return label so they can charge you a fee for a partial refund which i disagree with. The website tells you exactly what to do with a return/exchange and it's still problems.

  Uniform Advantage

  Date: 07/15/2025

  Dear ******** *****,
  
  
  
  We are so sorry to hear about your poor service experience and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us, and we clearly failed to do so on this occasion. 
  
  
  
  We certainly understand your disappointment because of the delay with the exchange process, and this issue will be seriously addressed.
  
  
  
  
  
  We noticed that a refund of $89.83 was processed on 07/14/2025, for the 4 pairs of pants returned by you.
  
  Please note: If you placed your order with a credit card, please allow up to 5 business days for a refund to appear on your credit card statement. If you paid with a debit card, please allow up to 10 business days for a refund to appear on your bank statement.
  
  We also see you have placed an exchange order number 7008180424.
  
  Were pleased to report that your order is being pulled right now. Your order will be quality-checked and prepared for shipment very shortly. You can look forward to receiving it within the next 6 to 10 business days.
  
  We would also like to offer you a 10% discount and free ground shipping for your next order, please contact us via phone, chat or email whenever you are ready to place the order and our customer service representative would be happy to provide you a discount code. 
  
  
  
  Please feel welcome to call us any time. By sharing your candid feedback, you give us the opportunity to deepen training where it is needed most, so we can further improve the quality and consistency of our service levels.
  
  
  
  Again, we do apologize and assure you that your experience is a rare departure from our very high service standards. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our normally outstanding service and merchandise quality first-hand.

• Review fromSheri M

  Date: 05/12/2025

  1 star
  Shoppers beware: Do not order from this company!! I had to give at least 1 star to submit this review. Placed an order and they emailed me saying they need me to fax or email a copy of my drivers license or passport before they will complete my order processing or ship although my bank was processing the payment!!! With these times of hackers on the internet, I refuse to send an online retail company a copy my personal documents!! Ridiculous! Never in my life have I ever had a retail ask for that! Dont waste your time with them. ***************?? Questionable!

  Uniform Advantage

  Date: 05/14/2025

  Thank you for your feedback. Were sorry for any inconvenience caused by our verification process.
  
  At Uniform Advantage, protecting our customers information is a top priority.We take customer security and identity protection very seriously. In some instances, our verification process may require additional documentation to prevent fraudulent activity and ensure that orders are authorized by the rightful account holder. This is a common practice in online commerce to prevent potential unauthorized activity. Our intention is simply to ensure the safety of your transaction.
  

  Regarding your question about our *************** location: Yes, our headquarters are located in ***************, *******, and our warehouse is in **************, ********
  

  Thank you again for bringing this to our attention; we are always looking for ways to improve. Let us know if you have any questions or would like assistance with a future order. Please feel free to contact us via chat, email,or phone.

• Review fromKristen S

  Date: 03/31/2025

  1 star
  Terrible customer service. Order was lost, replacement order incorrect. Absolute waste of time and money. Will never order from this place again.

  Uniform Advantage

  Date: 04/01/2025

  Dear ******* *******, 
  
  We sincerely apologize for the frustration you experienced with your order. We understand how disappointing it can be when things dont go as expected, and we truly regret any inconvenience this has caused.

  Unfortunately, after your initial order was shipped, it was lost by the carrier. While such situations are beyond our control, we immediately initiated a tracer and replaced your order as quickly as possible. We also acknowledge that one item did not have the embroidery on the replacement ******** soon as you contacted us we offered a solution by requesting the garment be returned so we could complete the embroidery, but we understand that you preferred a refund for the embroidery charges instead.

  We always strive to provide the best service possible and find resolutions that work for our customers. While we regret that we arent able to meet your expectations in this case, we appreciate your feedback as it helps us improve. As a token of good faith, wed like to offer you a 20%discount + Free Shipping code on regular-priced items; simply, enter the code: UACMXUFG during check-out. The code is valid until 04/15/2025.

  If there is anything further we can do to address your concerns, please feel free to reach out to us. 

• Review fromNick S

  Date: 10/29/2024

  1 star
  ********** customer service. Outrightly stole ****** for an item of clothing we never received an they wont refund or acknowledge it. Took 9 weeks and several calls to even get that. Absolutely suggest utilizing one of the many other companies that facilitate clothing sales and embroidery. Dr. **** ********

  Uniform Advantage

  Date: 10/30/2024

  Dear BBB,
  We are so sorry to hear about Dr. **** ******** poor service experience and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us, and we do apologize that we failed to do so on this occasion. 
  We certainly understand your disappointment.
  We researched all our current files using the name and email address you provided but were unable to find a record of your account.
  ************** ******** have ordered under a different name? Or perhaps under a company name?
  Please reply to this response with the order number, Phone number or email address Dr. **** ******** used to place this order, so we can resolve your issue at the earliest.
  You may contact us by chat, email or call:
  Chat: ***********************************************
  Email: *************************************************************
  Phone: ***********
  Chat is open from Mon-Fri | 8am-11pm ET Sat-Sun | 10am-10:00pm ET
  Phone is Open from Mon-Fri | 8am-10pm ET Sat-Sun | 10am-6:30pm ET
  Again, we do apologize and assure you that your experience is a rare departure from our very high service standards.

• Review fromCandy J

  Date: 10/16/2024

  1 star
  I ordered 3 scrubs tops 10/3/2024 for breast cancer awareness. One because I am a survivor and I keep getting the run. Around I just want a refund they won't give it to me until it's been delivered. That makes no sense that's why I have been calling twice. Because I haven't received it at all one told I would get. It this past Monday. Today someone told me I will get it this Friday I just want my money back. I will never ever order scrubs from this company again..

• Review frommarlissa s

  Date: 10/11/2024

  2 stars
  the product itself was ok. the whole embroidery process was an absolute nightmare, I placed an order for almost $1000 worth of scrubs and they didn't even embroider all the shirts. Then they wanted me to send them all back and replace order - I have already spend enough time with this order. You get what you pay for,bottom line,

  Uniform Advantage

  Date: 10/12/2024

  Dear ***** F,

  Thank you for contacting us. We're truly sorry for the delays you've experienced with your recent order. We understand how frustrating this situation must be for you.

  Sometimes, delays in the embroidery process are expected due to requests for changes in the logo and delays in approving the embroidery process. This may cause delays with the delivery time frame as we need to communicate this to our customers and wait for their response to proceed.

  Please reach out to us via email, phone, or chat and we will try to assist you with the replacement of the unembroidered garments and expedite them for you.

  Your feedback is invaluable, and we're actively addressing the underlying issues to prevent similar occurrences in the future.
  Please accept our sincere apologies and, we hope you will give us another chance in the future. We want to assure you that this delay is a deviation from our exceptional customer service.

  Thanks!

• Review fromPang C

  Date: 10/10/2024

  1 star
  I was charged for $29 on shipping for a package to arrive within 2-3 days. I put my order in on Oct 7th 2024 and I just received an email that it will not arrive until the 16th of October. Terrible. I would like a refund!

  Uniform Advantage

  Date: 10/11/2024

  Hello **** *****,

  We are so sorry to hear about the shipping delay. We strive to delight you each time you shop with us and we were unable to meet the request.. 

  We certainly understand your disappointment and have escalated this situation to our shipping partners, since the item was not delivered on time the 2-day time selected. A refund for the shipping charges was issued to the same method of payment, the refund amount is $21.99. 

  Please note that this item is being delivered today, 10/11/2024 by end of day. 

  Please let us know if you have any other questions or concerns, you may contact us via chat, email, or telephone and one of our **************** Specialists will be ready to assist you.

  Again, we do apologize for the delivery delay and assure you that your experience is a rare departure from our remarkably high service. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our outstanding service and quality first-hand.

  
  Uniform Advantage | ****************
  Email: *************************************************************
  Website: ******************************
  Other questions? *******************************

• Review fromMelissa T

  Date: 09/10/2024

  1 star
  I placed an order on August ******* and on September 10th it is still processing. Just unacceptable!!

  Uniform Advantage

  Date: 09/11/2024

  Dear *******************************,
  
  Thank you for shopping with Uniform Advantage.
  
  We do apologize for the delay in shipping your order number 7006581145.
  
  It will be our pleasure to assist you with your order status issue.  
  
  While your order was being prepared for shipment our fulfilment team found one of the style numbers HE2320-ROYAL-M from the order is sold out and no longer available.
  
  We did send an email to you letting you know about the sold-out style on the 09/08/2024, we do acknowledge that there was a delay in contacting you. We have also tried calling you to check if you would like to replace the sold-out style with an alternate style of your choice, wed like to offer you 20% off a replacement item.
  
  You may reply to us on this review, or you may contact us by Phone chat or email:
  
  Phone: *********** Monday to Friday from 08 AM to 10 PM EST Saturdays and Sundays from 10 AM to 6:30 PM EST
  Chat: *********************************************** Monday to Friday from 08 AM to 11 PM EST Saturdays and Sundays from 09 AM to 10 PM EST
  Email: ***********************************
  
  We would also like to offer you a 10% discount for your next order, please call us on *********** whenever you want to place a new order and we will honor the 10% discount for you.
  
  We sincerely apologize for the delay with this order and assure you that your experience is a rare departure from our very high service standards. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our normally outstanding service and merchandise quality first-hand.