Business Profile

Womens Clothing

Coldwater International LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coldwater International LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
114 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never signed up for a LOYALTY PROGRAM nor have I ordered from Coldwater Creek this charge just started to appear randomly on my Pay Pal account
Business Response
Date: 04/01/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************
Customer Answer
Date: 04/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:03/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought $104 worth of shoes, allegedly, when I tried to locate my tracking number it was a bogus phone number, no one has reached back out to me as of yet. I need my money. I thought I was buying some much needed new shoes for my daughter and myself. Have yet to receive anything cant even locate the website directly.
Business Response
Date: 04/01/2025
We are only affiliated with ****************************** and the moniker Coldwater Creek. The charges will also reflect Coldwater Creek. This is not a Coldwater Creek purchase.
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around 3/4/2025 I purchased a pair of pants over the phone. once i completed my order over the phone, the representative asked if i wanted to join the rewards program. i was concerned about the cost of shipping, $14.99. She said if i took the rewards program and cancelled within 30 days that i would get a full refund of the shipping cost. I cancelled the rewards program on 3/18/2025. I called today to find out about my refund. I was told that i have to file a claim form. this was never explained when i agreed to take the reward program. it was explained to me that then i would get a rebate to purchase more merchandise. they misrepresented their offer and weren't honest with me. I want a check for $14.99 sent to me
Business Response
Date: 03/26/2025
Our rewards are not issued in the form of a check. They are issued in the form of a rebate that has to be filed with her purchase receipts in order to receive. Customer can learn more information here: ************************************************************
Customer Answer
Date: 03/27/2025

Complaint: 23115833

I am rejecting this response because: That is not what i was told when i ordered my pants. the service *** told me that if you cancel within 30 days you will receive a refund,of your shipping fee. The fee was $14.99. there was no mention of a rebate. they said "refund" so they mislead me. I do not want a rebate.

Sincerely,

**** *******
Business Response
Date: 04/01/2025
The rewards are not issued by way of check, it is in the form of a rebate that is credited to store credit. If you would like to receive those rewards if they are still illegible you can view the instructions here:
************************************************************

Customer Answer
Date: 04/02/2025

Complaint: 23115833

I am rejecting this response because: I was mislead.

Sincerely,

**** *******
Initial Complaint
Date:03/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb, 20 2025 payment of ***** March 22 2025 payment of ***** I ordered a coat from ColdWater and now I keep getting this reoccurring bill on my ****** account. I would like it stopped and I would like to be issued a refund.
Business Response
Date: 03/26/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Somehow I accidently signed up for their rewards program and it charges me ***** a month. I am fairly savvy at making sure I do not sign up for these types of things so I feel like they make it easy to accidently sign up. I have contacted them and have had no replay. Thank you so much for your help!Clare
Business Response
Date: 03/26/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************
Initial Complaint
Date:03/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im receivibg a reiccurung charge on ny ****** acct for ***** every month sice July 15, 2024, 8/14/24,9/13/24,10/13/24,11/13/24, 12/12/24,1/11/25, 2/10/25,3/12/25.
Business Response
Date: 03/18/2025
Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************
Business Response
Date: 04/15/2025
We have made the request for the customer to be removed and refunded.
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Website labeled a Coldwater Creek whom I have shopped with before. Prices were Very Low- items appeared to be On Sale. Different Name for Company appears on Payment Notice: niebaric Also OCOCAYEE Next Day we received bank statement for 2 transactions: $20.52 $20.44 I emailed '*******' as requested thinking it was a Double Posting in error requesting a Correction or a refund but got an Evasive answer. No refund or legitimate explanation given- I was told I would have to cancel the fees (?) & then 'take my chances' when I mentioned calling BBB.Note: None of the communications after placing my order said Coldwater Creek. Names used were those above only. I have copies of emails received showing the language used etc.I have since learned that this company has filed for bankruptcy in 2014 which might be the reason for the other business names used ie: ******** etc.I believe that this is a Scam because of the false website using Coldwater Creek initially & switching it After my order was placed.
Business Response
Date: 03/13/2025
Unfortunately, it appears customer may have shopped through a social media link posing as Coldwater Creek and it redirected her to a fraudulent entity. With the order not being placed directly through ****************************** we have no record of an order with our company. We suggest that she dispute the charges with her bank, and we will report those fraudulent company names she mentioned in her complaint.
Customer Answer
Date: 03/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Customer Answer
Date: 03/14/2025
I agree that the Problem probably was caused by What I Thought was a Legitimate Website. My complaint is that it was Not Identified Accurately after the initial page- not until I had looked at several more pages, picked out an item & placed an order. The intervening web pages DID NOT indicate that this was Not Coldwater Creek.
I believe this is a Scam & would like to Alert Others to Beware!
Thank you
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Coldwater Creek: On 3/2/25 I bought a pair of your pants for $100. Nice pants, nice fabric and style. But why are they too big? I ordered my size and the pants I received are like 2 to 3 times too big. Your sizing is way off. I paid $14.99 for the shipping. I must return the pants because I cant wear them. Now I have to pay more shipping, $10.99 to return the pants. I would have kept the pants if they fit. In total I incurred $25 in shipping chargesI feel that this is some kind of scam and way too money for shipping charges that you are racking-up and keeping. You are a womens clothing company, isnt enough that women get ripped-off already with the price of bras and underwear? The *********************************** has free shipping, ******************** have free shipping, even ******* has free shipping options. Your shipping costs are outrageous, its like I am paying $25 just to try on your pants. You get $25 and I get nothing. Coldwater Creek advertises aggressively, I get catalogues from you when I never asked for your catalogue or ever ordered from you before. You advertise aggressively on ******** and other social media outlets. If your plan is to rip-people-off you have successed, because I feel so ripped off. I would like my $25 returned to me.
Business Response
Date: 03/13/2025
Thank you for your feedback, our return policy explains that returns for refunds include a label fee and the original shipping being non-refundable. We do offer a Rapid Exchange option where you can exchange the same item for a different size and those fees don't apply. Here is the link to our site where it is explained: ********************************************************
Customer Answer
Date: 03/13/2025

Complaint: 23047467

I am rejecting this response because: The response from Coldwater Creek does not address the unfairness that I am out $35 in shipping fees for a pair of pants that was two to three size too big. It seems like a scam, poor sizing equals more returns and Coldwater Creek racks-up a lot of fees for shipping. I know what the return policy is. I was hoping Coldwater Creek would see that their shipping fees are outrageous compared with other "high-end clothiers." Buyer/Beware with this company. It cost $35 to try on a pair of pants is what it boils down to. I still was $35 back for goodwill.
Sincerely,

******* *******
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Dates: 1/23/2025 (2 orders) and 2/10/2025 After canceling an order, I was advised to resubmit it online. First order was never canceled (Order #********) resulting in my receiving two duplicate orders. I have called at least 8 or 9 times, was advised as to what to do to get a refund, advised the return fees would be waived (since they never canceled the first order when they told me they had). I have not received the refund for shipping, which they insisted had to be done in two separate orders (total of $19.90) nor did I receive anything for one of the returned items (total $32.27), I have been advised several times this would be remedied and to wait ***** hours to see the refund. Never happens. Also returned a jacket purchased on 2/10/25 and never received the associated $127.93 refund (Order #********). I call and am immediately disconnected now and I cannot get through. Please refund me the $180.10 that is owed.
Business Response
Date: 03/13/2025
Please accept our apologies for the inconvenience! Order ******** for the All Season Jacket was scanned as delivered March 3 and we have started the refund on that order. Refund for the Best Cotton Stand Neck PS Black was posted today with amount $25.82. The credit for $19.90 has also been processed. Please allow 3-5 business days for this to post to your account.
Customer Answer
Date: 03/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 6, 2024, I placed an online order for two sweaters with **************************. I ordered one black sweater and one gray for a total cost of $95.92. Both sweaters were the same exact style and the cost of $95.92 included shipping. When I received the two items, the gray color was not what I wanted and I started the return process with the company. I got a mailing label for the return and took it as instructed to my local *** store for returning on approximately December 21, 2024. I have yet to receive a refund but in three subsequent phone calls to the company, I have been told I will receive a refund of $50 to the credit card I used for the original purchase. As of today, March 8, 2025 no refund has been given.
Business Response
Date: 03/13/2025
We apologize for the inconvenience of your delayed refund. We have posted the refund in the amount of $47.96 it may take a couple of days for this to reflect to your account.
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

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Coldwater International LLC is NOT a BBB Accredited Business.