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Business Profile

Womens Clothing

Coldwater International LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for Coldwater International LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coldwater International LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6, 2024, I placed an online order for two sweaters with **************************. I ordered one black sweater and one gray for a total cost of $95.92. Both sweaters were the same exact style and the cost of $95.92 included shipping. When I received the two items, the gray color was not what I wanted and I started the return process with the company. I got a mailing label for the return and took it as instructed to my local *** store for returning on approximately December 21, 2024. I have yet to receive a refund but in three subsequent phone calls to the company, I have been told I will receive a refund of $50 to the credit card I used for the original purchase. As of today, March 8, 2025 no refund has been given.

      Business Response

      Date: 03/13/2025

      We apologize for the inconvenience of your delayed refund. We have posted the refund in the amount of $47.96 it may take a couple of days for this to reflect to your account.

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 01/11/2025 for a ladies jacket. Jacket was returned 01/22/2025. From the refund policy, I understood a shipping fee of $9.95 would be deducted from the refund on my original method of payment. The policy also states I would receive an email stating receipt of the returned item and a refund would be processed 7-10 business days thereafter. I did not receive an email. On Feb. 3, *********************************************************************************************** 3 - 5 business days. I still do not have a refund on my original form of payment. I do have a copy of the receipt from **** showing the item was sent of *********, **

      Business Response

      Date: 03/04/2025

      We have corrected and processed the refund for $136.92. There was an issue with the last refund paying out, but it has been corrected and has posted. 

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps charging my bank account every month for something that Im automatically paying for. I have no account with them and I dont know who they are. Theyve charged my account several times for $76.24. I cant find an account to stop payment with.

      Business Response

      Date: 03/03/2025

      Upn review, customer placed an order 10/7/2024 $76.28 that was not in stock at the time of order placement. With ****** being her charge method, back ordered items authorize around every 30 days and falls off until the order ships. The Falling for Foxes Sweater has shipped as of 2.25.25 with *** tracking 1ZX8R171YW44112151. 

      Customer Answer

      Date: 03/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ****

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an order within the allotted 30 day time frame in 2024. The return was received on December 27, 2024 and I did not receive a return within the 10 day time frame. Since it was the holidays, I waited a couple extra business weeks before contacting Coldwater Creek asking about the refund and when I should see it. I did not receive a response. I reached out again a couple of days later and did not receive a response. I went through my credit card company for a resolution and none was given. I was charged again for what I should have been refunded. I have been as patient and as understanding as possible but this is honestly an infuriating experience (to put it mildly). Coldwater Creek has been awful on all ends and I will never purchase anything from here again.

      Business Response

      Date: 02/25/2025

      Please accept our apologies for the mishandling of your return.  We have started the refund in the amount of $482.47, please allow 3-5 business days for this to reflect in your account.

      Customer Answer

      Date: 03/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I appreciate getting the promised refund.

       

      Sincerely,

      ***** K

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have NEVER asked to be a part of your rewards program I have contact this company last month and was told that I would be taken off this promotion and would have money refunded for the several months I have been charged But I still have a charge on my account and have NOT received the refund

      Business Response

      Date: 02/20/2025

      Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to other problems, I took over my own financial records and; in doing so I found that for the entire 2024 year Mycoldwater rewards have been taking $16.15 a month out of my bank account. I had bought nothing so I called them to find out what was going on. The one purchase I did make sometime in 2023 gave me a 10% discount if i agreed to get their catalog. That was it. I would never agree to paying for a rewards program when i hardly ever purchase anything from them. However, the company used my debit card every month for over a year without my permission and took $ out for their rewards program. It doesn't even make any sense. All I want is the money they fraudulently took from my account. Since I don't have records from 2023, I don't know the amount they took that year so just get me a check for the total taken in 2024, $193.80. I really appreciate your help. Thank you.

      Business Response

      Date: 02/20/2025

      Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From Mar. 9, 2024, through Feb. 2 2025, LOYALTY-Coldwater International LLC has charged me twelve increments of $***** totalling $****** for a fraudulent "Loyalty" program through my ****** account. I would never knowingly sign up for any LOYALTY program that cost me ***** per month with a clothing company I rarely do business with! Sadly it's taken me this long to notice ongoing fraudulent charges. Demand full refund of ******.

      Business Response

      Date: 02/20/2025

      Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************

      Customer Answer

      Date: 02/21/2025

       
      Complaint: 22934254

      I am rejecting this response because:

      I believe this clause was slipped in with deliberate intent to be overlooked by customer

      I have a strict rule not to accept  "free trials" from any company and would never have accepted knowingly. Many BBB complaints exist from other customers of ********************** on this same issue. I trusted this company, buying a few off-season sale items. I am a retiree, now almost $200 poorer with nothing to show for it.  This response is unacceptable.


      Sincerely,

      ***** ********

      Business Response

      Date: 03/04/2025

      Customer has been provided with the resources to be removed from our loyalty program.

      Customer Answer

      Date: 03/05/2025

       
      Complaint: 22934254

      I am rejecting this response because the monthly withdrawals from my account were fraudulently secured by Coldwater LLC as evidenced by so many similar customer complaints on the ******************** website. Withdrawals are to STOP and full payment refunded immediately.

      Sincerely,

      ***** ********

      Business Response

      Date: 03/06/2025

      Please complete this form at this link with your request: *******************************************************

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coldwater Creek sells women's clothing and advertises on the internet enticing buyers with offers of coupons if you give them your email and/or cell phone number and agree to receive texts. I made a purchase in May 2024 and did use the discount. Just recently (Feb., 2025), I noticed a monthly charge for $16.99 appearing on my credit card. When I investigated what it was for, I found out it was a rewards program through Coldwater Creek. I never signed up for a rewards program. I spoke to customer service on 2/7/25, who explained that when I made the purchase back in May and used the coupon I had agreed to join a Rewards Program that was free for the first month, then $16.99 a month after that! I was livid, and admitted I never noticed the charges until now. I was partially refunded but the agent said a full refund was not possible. This all seems very sneaky and lacks transparency. I have no recollection of ever signing up, other than just trying to use a coupon offer.

      Business Response

      Date: 02/11/2025

      We have attached a photo of how the offer pops up and the disclaimer that is present as well. With the customer accepting the offer and supplying her email address she agreed to the terms and conditions.

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been charged ***** every month for a loyalty program that I NEVER signed up for.

      Business Response

      Date: 02/06/2025

      Customer opted in our Rewards Program during the checkout process resulting in monthly charges after a 30-day free trial.Attached is how the offer appears after checkout, where the customer accepted the offer. Here is the link to that program info and contact information to be removed and refunded: ********************************************************************** or *******************************************************

    • Initial Complaint

      Date:01/31/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to make an even exchange for a different and was told I would have to pay an extra $82 for this to happen.

      Business Response

      Date: 02/04/2025

      Please accept our apologies for the confusion. We offer a rapid exchange option where the customer purchases the item requested and return the unwanted item without the label fee being deducted. The rapid exchange is valid for the same item number only but different size/color. If customer wants a different item, it will be treated as another new order. Customer can view our return policy here: ********************************************************

       

       

      Customer Answer

      Date: 02/06/2025

       
      Complaint: 22885275

      I am rejecting this response because:

      I called your customer service number for returns on the shipping label and was told that I would pay $82 even though it was the exact same item, same color, just a size up.

      This is unacceptable.

      Sincerely,

      ******** ********

      Business Response

      Date: 02/06/2025

      We have contacted and left a v/m for customer. We are wanting to set up her even exchange correctly.

      Customer Answer

      Date: 02/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A customer person called me

      and handled the even exchange. She said she would review the original call I made to see why I was given false information (that I would have to pay about $82 more to make the

      even exchange.) 

      Sincerely,

      ******** ********

    Coldwater International LLC is NOT a BBB Accredited Business.

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