Complaints

This profile includes complaints for Honda of Fort Myers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Honda of Fort Myers

  3550 Colonial Blvd Fort Myers, FL 33966-1065

• 

  Honda of Fort Myers

  14020 S Tamiami Trl Fort Myers, FL 33912-1632

• 

  Honda of Fort Myers

  3031 North Rocky Point Dr., Ste. 770 Tampa, FL 33607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An alignment was charged without any proof of adjustments being made. I was told the printer isn't working, so I asked to see the measurements on a screen and only one measurement was taken, showing the vehicle did not require an alignment and all measurements were green. This is a brand new vehicle that I purchased April 30th 2024. An alignment was charged without any proof of adjustments being made.

  Business Response

  Date: 02/25/2025

  per the customer request, we are refunding back to the $169.95

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are overcharging for there cars. Having people pay for things and services that they didn't even do to the vehicles that come to the door. Claiming that every car has to have the services done to leave there lot. They don't have any record that what they are stating actually happened to my vehicle. I have recordings and statements stating he was going to take the car back.

  Business Response

  Date: 02/04/2025

  called and left message and also emailed customer -- email has my contact information. thanks 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business needs to be investigated for paying for fake reviews. I left a bad review on their site and within 10 minutes they had 15 fake reviews on their site. Part of my initial review : Most recently, I was contacted by ****** ******* (Finance Director) in reference to the original review I posted. This is where it became even more troubling. I went line by line with every extra warranty that was added to discuss my unhappiness. I questioned the "Honda of Fort Myers Platinum Program" fee of $2224.95 he admitted verbally that it is a "padded" fee that they put on and it gives the buyer absolutely nothing. It gets worse, I called the service department asking if I have that "Honda of FM Platinum Program" what it would cover. The employee stated I would have to have purchased a Honda vehicle from the dealership for that to be added on to my package...I purchased a ***** Tahoe.I regret not trusting my instincts. The entire process felt like a money grab rather than a genuine customer-focused experience. ****** offered me the roadside assistance charge to be refunded IF i took my review down, not because he wanted to make it right. If they wanted to make it right they would have cut me a check for the amount of extra warranty charges that were added to my paperwork.I was not looking for money when I wrote this review, I was looking to save someone else from the unethical practices that this establishment performs on their customers. ****** asked me to sign a "Settlement Agreement" in exchange for a measly $1278 check. He was confident I would take the check but I am more confident that this review will cost far more in lost business than they are willing to offer in compensation. I stand by my decision to share my truth, now more than ever.

  Business Response

  Date: 01/31/2025

  ******* Fee came into dealership,all issues were resolved to customers satisfaction. 

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Fee

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the warranty at the time of the deal. They owed me $1000 and never paid me and tried to bait and switch me with one of their finance people who left the company and theyre using that as an excuse not to pay me back from my warranty that they owe me. Ive been calling since July 20 24 dealing with Choppy the manager who argued with me and then, the sales person ****** concurred they owe me my money fit the cancelled warranty:The deal is in writing with ****** the salesman there and he said they keep copies of it and they have it and they were supposed to be paying me and they still have not paid me what they owe me and every time I call they say check is in the mail.

  Business Response

  Date: 11/07/2024

  customer is coming in today to pick up check for cancellation- thanks 

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did contact me and my concerns are being resolved.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a Tahoe at Honda of Fort Myers and received a quote with all fees and taxes at 11 AM EST. I coordinated with the dealership and my family to visit the following day (today) to inspect and purchase the Tahoe, as the dealership is two hours away. Four hours after receiving the initial quote, I got an email stating a price change for the vehicle. I contacted the salesman and explained the situation. He said it didn't make sense since I was quoted $42,000 plus taxes and fees, and promised to look into it. At 6:35 PM, I received a call from the dealership confirming the price change. I explained that I had just received a quote six hours ago and planned to visit the next day. He asked if I would still come in if they honored the original quote, and I confirmed that I would. He said he would call me back in 30 minutes, but I never received a call and no one has responded to my texts, calls, or emails.The vehicle was initially quoted with a base price of $42,450, but they increased it to $46,950 before taxes and fees. This is dishonest, and I would not recommend this dealership to anyone after this horrific experience!

  Business Response

  Date: 08/05/2024

  attached is our website disclaimer-- our price changed prior to the customer coming to the dealership and signing a contract to purchase. we understand the customer is upset , however we are glad we caught him prior to driving over 1 hour to get to the dealership to find out then about a price change. we do apologize to the customer for the incovience this has caused him. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to buy a different car from a new Honda. ****** and ******** Honda already burned bridges with me. So thought I would try ft Myers because I got an email from **** saying he wanted to give me a deal and I would pay what he would pay for a car. Thinking he heard about my complaints. He said he would tell me why he was emailing me in person when I got there. Then when I showed up he laughed and said o it must just be auto generated. After trading in my ***** ************************** almost ***** for the car. Not what we agreed on. And then they said first payment wasn't due till July 13. Only gave me one key when I was promised 2 key fobs. Now my camera is going out and I feel the car shaking and they haven't gotten back to me about the camera yet. And somehow but July 13 Honda financial said I was 2 payments behind already. Went to Honda after ****** the manager told me to come in and he basically called me a liar said he never told me to come in. So I asked to listen to the tape of me and his conversation......all of a sudden he doesn't know how to work the computer. The next week still no call back email nothing and when I call up to Honda they have rude women who answer the phone hang up or put me on hold for 35 mins and then hang up on me. So I went in for a service check because they can't deny that to me. They said yes my camera is bad on my brand new car! Haven't heard anything from them in 2 weeks. Talk to finance and he said they screwed up and I only have to pay my one bill on July 13......it was July 17th already I believe. While waiting on the car to be diagnosed they said **** will bring us to the mall. Waiting for them to pick us up was a whole different ordeal. Waited 40 mins for a response from Honda. Then I called. They said they would send an ***** 30 mins after that I called again and they just now sent it as I called back the second time. The **** never picked us up and I had to get my own ride back. These people are liars and disgusting

  Business Response

  Date: 08/05/2024

  the customer was contacted on 8/1/24-- attached is her responds back-- she is satisfied now thanks 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22068888
  
  I am rejecting this response because: they did not even address my issue. They said my part was in for the camera and asked when I wanted to come in. They said I understand......they understand what exactly? I don't feel comfortable going back in there when everyone besides few select people are even nice. They said that I'm satisfied.....not even close. See they brush this off just like everything else they take nothing serious.and the customer has to pay for that. It's wrong on so many levels. I have creditors calling me all day asking for the two payment that I shouldn't owe. They are lazy and incompetent in my opinion. If I was the owner that would be a huge slap in the face for me.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/15/2024

  we apologize to the owner for he concerns-- however we have no way to tell the lein holder what and when payments are due. the customer will need to contact them to resolve that issue. As far as the Camera , we did order the part and the part is in -- my service advisor did contact her to let her know to bring the vehicle in to get fix. 

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22068888
  
  I am rejecting this response because:
  When I talked to the finance department he said the person who filed my paperwork did it to fast because he was going on vacation. So I'm still a month behind in payment. I get calls every day saying I owe money. So because of their poor judgement I'm being harassed everyday and that's not an option for me. THEY need to correct the problem when I called the finance company they told me that the issue was up to Honda to handle not them. As far as the camera goes yes I appreciate they did their job and ordered the part as I said before everyone in the mechanics part is great. They are kind and courteous. Even flexible with scheduling. But the finance and the people who answer the phones are rude, liars, and do an inadequate job on anything they take part of. I have no faith in them nor do I trust a word that they tell me. I'm always watching over my back to make sure my car isn't towed for non payment. They may think this is ok to do to someone and that alone shows the true colors of the business. And that's pretty sick and twisted if you ask me. Still haven't gotten the recorded phone calls I asked for because they don't know how to work the computer. This whole thing is just ridiculous.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My step-dad and I came to honda of ft ****** to purchase a vehicle for me and my three kids because my other car was rear ended and totalled by a negligent driver. My steps dad was trying to talk to the sales person and get the best deal possible because he knows I can't afford alot as I am a single mom so we needed the price around ****** so my monthly payments would be lower. The sales person didn't seem to be in best intrest of costumer usually they will run credit show u a bunch of cars that fit your budget. We saw a 2018 ***** traverse silver only had ****** miles on it we test drove it loved it. When my step dad sat in the back to sign on a desk you could bearly read anything he was took full advantage of for sure he has excellent credit above 815. Thinking we were getting the best deal they were convincing. It was the worst deal ever being completely ripped off the price on the car was about ***** to make the monthly payments low they extended it to 8 years it comes out to be almost ****** dollars plus we put 6000 down and he was told he has to buy extended warranty or else his intrest rate would go from 6.7 to 7.8 so we trusted them got the warranty. With lots of other crazy taxes fees etc it will be just under ****** sounds ridiculous. On top of that the traverse has been towed 5 times for the same issues. It keeps going back to the dealer. Me and my special needs son broke down in it twice. The alternator was fixed twice and the purge valve 3 times. This has all been a complete nightmare after nightmare. Completely ripped off and sold a possible lemon. Alls my step dad wanted was a good car for his grandkids. Why would someone like him with excellent credit be charged these ridiculous prices. My first car was only 6 years my intrest rate was 23.9 my payments were 332. So something is not right.

  Business Response

  Date: 06/25/2024

  first and foremost, we want to apologize for the inconvenience caused to you. the fact of the matter is that this is a 2018 traverse bought 1.5 years ago as a used as-is vehicle. there are things that will happen which there is no way to predict when or what and for this we are sorry. the best we could do and have you come in, we could appraise the vehicle and see if there is something we could do, to trade you out of the traverse. please let us know if you would like to schedule an appointment to do that. 

• Initial Complaint

  Date:05/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed the amount adverted on the internet. I agree to paying the dealer fees, but the dealership incorporated the Honda Advantage package which cost $2,875 which brought the vehicle loan up to $19,606.95 with the tax included. I didnt not agree to pay that amount but to pay the $15,499 and all the government and tax fees. The finance manger *************** had me in his office with the lights off. I couldnt see anything I was signing. He didnt give me any paper copies and to see physical. They didnt even explain what the Honda Advantage program was to me. Yes, I did sign the agreement but only because the lights were off and there was too much confusion with all the people coming in.

  Business Response

  Date: 05/07/2024

  we have tried to talk to *****************************, however we believe we got her husband on the phone- we offered to take back the vehicle and unwind the deal. the Husband said they would not do that, then later they called back and was supposed to bring the vehicle back into the dealership but never showed up. at this point we have done everything we could to satisfy this customer. 

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2, 2024 vehicle purchase. 5 extra warranties charged without buyer's knowledge, 7 year financing added without buyer's knowledge, no paperwork given to buyer at time of closing. Multiple credit requests submitted by car dealer, even though buyer had previously applied for 5 year financing and was pre-qualified. These multiple requests are affecting buyers credit score. Sales tax was over-charged by dealer ( tax was not reduced for trade-in value). The final loan should have been $28,900 for 5 years, dealer financed $42,278 for 7 years. English is not the first language of buyer, it was first time buying a vehicle. Dealer practicing deceptive and fraudulent practices, repetitive deception and lies are ongoing as buyers' husband, who is deployed overseas, attempts to uncover truth of the sale details.

  Business Response

  Date: 04/23/2024

  customer came in today and resigned new contract. customer is happy with the outcome now. 

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *******, but my ******* representative was looking at Hondas for me 1 day when he was in Fort Myers in early March.Thereafter I told fort myers I had purchased a car in *******.Despite having repeated this to every salesperson who contacted me and having called several managers, they will not stop harassing me: phone calls, texts and emails have continued. It's a month and a half later and I have HAD IT.

  Business Response

  Date: 04/12/2024

  we have contacted customer and put them on the *** list for our dealership

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21555422
  
  I am rejecting this response because:

  Although the business has agreed to stop contacting me, they have not responded to the second part of my complaint:   namely putting a procedure in place to make sure that other customers are not harassed as I was. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 04/19/2024

  We are sorry this has happened to this customer- we have taken steps to make sure or prevent this in the future. However we will not detail a process as this customer is asking 

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************