Sporting Goods Retail
Fanatics, Inc.Headquarters
Reviews
This profile includes reviews for Fanatics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,192 Customer Reviews
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Review fromDebbie r.
Date: 06/10/2025
1 starDebbie r.
Date: 06/10/2025
Ordered a youth jersey on 5/31. On 6/5:was charged for the item. No shipping info was provided when charged so I inquired about ***. Was told it would be coming it was in stock. Some kind of delay in the warehouse. 2 days later get an email it was out of stock and a refund issued . Why was it charged to thr card if it wasn't shipped in the first place? They could've cared lessFanatics, Inc.
Date: 06/13/2025
Hello ******,
Please accept our sincerest apologies for any inconvenience this may have caused. Our system is designed to process payment once the order is assigned to the warehouse for fulfillment, and it was at that time the warehouse identified that the jersey was regrettably out of stock. We apologize for such a poor experience and look forward to making this right by you.
Review fromMarc M
Date: 06/09/2025
1 starMarc M
Date: 06/09/2025
This is the spammiest operation ever. I unsubscribed dozens of times before contacting their customer service directly.Fanatics, Inc.
Date: 06/13/2025
Hello ****, Thank you for contacting us and providing details about you still receiving our marketing emails even after you have unsubscribed from them. This is not the experience we want for our Fans, and I appreciate the opportunity to assist. I have reviewed our system, and I sent you an email to the email address that was on this review. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, ***Review fromAustin T
Date: 06/08/2025
1 starAustin T
Date: 06/08/2025
Terrible company scammed me out of a promo for $250 fancash and wont explain why. Would recommend trying ******* to anyone considering creating a Fanatics accountFanatics, Inc.
Date: 06/13/2025
Hello ******, Thank you for reaching out. I do apologize that you are having issues with your Fanatics Betting and Gaming account. This is not the experience we want for our Fans; I am happy to help. I have sent you an email to the email address that was on the review. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, ***Review fromKumar R
Date: 06/05/2025
1 starKumar R
Date: 06/05/2025
I ordered a jersey and was sent one in the wrong size. I called the store and at first they told me that since this is a customized item, it cannot be returned. I reiterated clearly that I received the wrong item and then they offered me a 10% discount. I continued to insist that that I wanted is the correct item. After a 34 minute call, they finally said they would send me a return label, but that no refund or exchange for the correct item would be issued until the jersey reached the warehouse, which could take 10 business days. I regret not buying the jersey from the team-run store instead.Fanatics, Inc.
Date: 06/13/2025
Hello ****** I am sorry to hear that you were sent the wrong jersey, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, ***Review fromkimberly m
Date: 06/01/2025
1 starkimberly m
Date: 06/01/2025
My husband bought us shirts, blanket, hats, and sweatshirts. We wore them once and washed (in cold) the shirts look so bad you cannot wear them. The ink is faded/ washing off. Very disappointed and to expensive for that to happen.Fanatics, Inc.
Date: 06/03/2025
Hello, ********. We are sorry this happened. To better assist you, we have emailed you directly to offer help with making this right. Please respond to that request at your earliest convenience. We hope to hear from you soon.
Fanatics, Inc.
Date: 06/03/2025
Thank you for taking the time to share your feedback regarding the quality of the merchandise you received. Im truly sorry to hear about your experience this is certainly not the standard we aim to provide for any of our fans.
Ive reached out to you via email so we can work together toward a resolution. I would truly appreciate the opportunity to assist you further and ensure this issue is addressed promptly.
Looking forward to hearing from you soon.Review fromAmy M
Date: 05/30/2025
1 starAmy M
Date: 05/30/2025
Purchased a jersey for my husband, they sent the wrong size. I returned it and took a gift card as refund because I was reordering in the correct size. Correct size came and was made poorly. Returned for a full refund and got a gift card. I did not request a gift card. I requested a full refund, they refuse. I am now stuck with a $200+ gift card and no one will speak with me or respond to me from Fanatics. I HIGHLY advise potential customers to avoid this site. Poor quality and AWFUL customer service and return policy.Fanatics, Inc.
Date: 06/03/2025
Hello, ***. We are sorry to hear that your experience was not up to standards. We have emailed you directly to assist you further with this matter. We hope that we can make things right, and we look forward to hearing from you soon.Review fromDavid S
Date: 05/27/2025
1 starDavid S
Date: 05/27/2025
Order didn't arrive when it was supposed to. Tracking info. never updated. Contacted ***************** Shipping was refunded. Still never received item. Contacted **************** again and found out they cancelled my order and didn't refund my money or even tell me they cancelled it.Fanatics, Inc.
Date: 05/30/2025
Hello *****, Were so sorry for the frustration and inconvenience you experienced. This is absolutely not the experience we want for our fans, and were truly sorry we let you down. Were reaching out to you directly to make things right and appreciate you bringing this to our attention. Sincerely, *****Review fromdiego u
Date: 05/16/2025
1 stardiego u
Date: 05/16/2025
my order been missing and they been throwing me around to different people and im out so much money my ordeer number is *************. i was told i will get my money back and contact them later but then they double downFanatics, Inc.
Date: 05/19/2025
Hi, ****** Thank you for taking the time to submit a review. I apologize that the order has not yet been received and for the issues you have faced when contacting us for assistance. I have reviewed your order and show that a ticket has been created for the relevant team that handles these types of items. I have also reached out to the team, asking them to review this as soon as possible. They will be contacting you within 24 hours. Sincerely, *****Review fromM. J.
Date: 04/27/2025
1 starM. J.
Date: 04/27/2025
I needed a clear bag - it was $11.99 online. It was on sale with the regular price being $14.99. It wouldn't arrive in time, so I headed to my local ******* Clubhouse store (owned by Lids/Fanatics) and the same bag was $21.99! I mentioned the big pricing difference to the clerk at the store, who said there was nothing he could do. This is of course is not a lot of money, but ludicrous pricing policies. I will never again shop at ************************/Lids/Fanatics and will be sure to share my experience with everyone I know, warning them about the shady pricing at these stores! Who wants to waste time researching if a company is out to scam you. Just avoid shopping there, plenty of other competitors.Fanatics, Inc.
Date: 05/01/2025
Hello ********, We're very sorry to hear about your experience and sincerely apologize for the inconvenience this caused. This is not the experience we want for our customers. Well be reaching out to you directly to help make things right and truly appreciate the opportunity to do so. Sincerely, *****M. J.
Date: 05/06/2025
I was contacted by customer service who said a manager would contact me, but I have not had any contact or messages from a managerReview fromAnthony N
Date: 04/15/2025
1 starAnthony N
Date: 04/15/2025
I'm lost for words.Your company is a bunch Is a fraudulent sellers. I bought a ******* car ****** u card number 50 refractor and an ***** ******** ** the first of april ** the second of april they sent me a confirmation page ** the same exact card non refractor This Is a form of fraud. They played the old switch a route because they realized they gave me the card too cheap and they messed up.I have proof and if I can't get someone to write me back instead of going through their 3 week.Nightmare return policy I will have no choice but to hire an attorney and you will be responsible for attorney fees and Is my timeFanatics, Inc.
Date: 04/25/2025
Hello *******, Thank you for providing your feedback. I sincerely apologize for any inconvenience this may have caused. Ive reached out to you separately to directly address your concerns and find a resolution. We look forward to your response and the opportunity to resolve this matter to your satisfaction. Sincerely, ********
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