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Business Profile

Sporting Goods Retail

Fanatics, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fanatics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fanatics, Inc. has 168 locations, listed below.

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    Customer Review Ratings

    2.78

    Average of 1,217 Customer Reviews

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    Review Details

    • Alex G

      Date: 06/04/2022

      Alex G

      Date: 06/04/2022

      I ordered from NHLShop.com. I received 2-3 emails daily despite having unsubscribed everyday. This continued for about a month. Then I started receiving more emails from another Fanatics affiliate. This time the unsubscribe button completely doesn't work. There is no email or phone number to contact this predatory business. All of this is illegal. I submitted to the ************************ explaining the situation. DO NOT give these people ANY of your information. Order elsewhere, but if you did order and have similar issues, file a complaint with the *** and document everything. Screenshot all of their emails, all of your attempts to unsubscribe, and your complaint to the ***. It is possible to take corporations to civil court over CANSPAM act violations.

      Fanatics, Inc.

      Date: 06/11/2022

      Good morning, ***** I am truly sorry for your experience. At this time, I have manually unsubscribed your email from our account. The only emails you should receive now are from new orders. Please allow 48 hours for the change to take effect. My deepest apologies for the inconvenience caused. Sincerely, ********

    • Jason B

      Date: 06/04/2022

      Jason B

      Date: 06/04/2022

      Terrible service!!! I recommended a promotion to three friends in addition to making a purchase myself, generating a decent amount of money for Fanatics. Fast forward and all of my friends received their orders correctly, except me, the one that ordered first. I contacted Fanatics about being sent the wrong item and they simply say, send it back and we'll refund you. I don't want a refund, I want what I ordered. After talking to some folks in memorabilia collector groups, they tell me to reach out to a sales rep. I do so and the rep says, yeah we have it, it's $79.99 which is approximately $30 more than I purchased it for. When I questioned him about it, he changed his mind and told me it was a different SKU even though the picture he sent me of the item was the exact same. The customer service is ridiculous and they just don't seem to care. The agent emailed me and said he spoke to management and there's nothing they can do, which should have read there's nothing they will do. Never again will they get any of my money.

      Fanatics, Inc.

      Date: 06/10/2022

      *****,We appreciate you for bringing this to our attention and are sorry to hear that you have had this experience. Please forward your order number and details to us at ***************************************** we will be more than happy to take a further look into this issue and make this right!-******.

    • Joey B.

      Date: 06/03/2022

      Joey B.

      Date: 06/03/2022

      Great ***************** Quick turnaround on data entry error that I made.

      Fanatics, Inc.

      Date: 06/08/2022

      Hello ***** Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, *******

    • Kevin C.

      Date: 06/02/2022

      Kevin C.

      Date: 06/02/2022

      I initially had an issue ordering merchandise from ***shop.com. I thought I had ordered the merchandise multiple times as zi attempted to utilize the on/line ordering process! I was able to contact ****** via *** shop.com's live chat, explained my situation and she immediately connected me to *** shop.com customer service representative ****! I explained my issue to **** insuring I do not get double, triple, or quadruple billed and asked for any all orders initially made to be cancelled! **** was so professional and since I had a 'live customer **** ****** that I was able to speak with/to I placed the order with him. Prior to completing my order **** went over every detail of my order, shipping address, discount applied and all details in full. He was absolutely great! Turned a initial annoying and troubling experience into a customer satisfaction experience. Thank you both of these young professionals.'K.C.

      Fanatics, Inc.

      Date: 06/08/2022

      Hello *****. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, *******

    • Mary P.

      Date: 06/01/2022

      Mary P.

      Date: 06/01/2022

      Fantastic representative. Very helpful; went above and beyond to help the customer.

      Fanatics, Inc.

      Date: 06/03/2022

      ****,Thank you for your valued business. It is always a pleasure to assist. We look forward to serving you again in the future!-******.

    • lesley u

      Date: 06/01/2022

      lesley u

      Date: 06/01/2022

      First time I purchased a custom T-Shirt for a mildstone birthday. The sizing is VERY SMALL. I reached out in chat advising that I would like to return or have the issue fixed. I was told because it was a custom order there was nothing I could do, but that they would send another (but only in the same size). We went back and forth about the fact that if their sizes run that small normally it would be a waste, but opted to cross my fingers and hope they in fact had sent me a woman's or youth size and send me a mens. I advised it was time sensitive and needed by 6/1.They agreed to send me return label and another shipment. I chatted few days later because I had not received any email updates on the new shipment. Then I was told they were 'checking with the vendor'. Few days later, still no update. Third chat I was told that the agent send me 30% off coupon and indicated in their notes I wasnt sure what I wanted to do and they didnt ship a replacement. That simply was not ture. I advised that I wasnt confident they would send me a size that could fit a man and they REFUSED to at least send my a large just in case. So I agreed to take a ****** that they send me a replacement hoping the first one was a woman/s or boys sized tshirt. The agent apologized and offered to expedite ship given the failure of the agent the week before to ship as they said they would. 2 days later I get an email that my order was not eligible for expedite. I will NEVER purchase from this company again.

      Fanatics, Inc.

      Date: 06/08/2022

      Hello ******. We apologize for the inconvenience this has caused. We do our best to advise our customers that once an order is placed for a customized item, it cannot be returned or refunded. Upon review of the order, it shows that the size that was ordered was the size that was sent and a promotional code was sent via email. My deepest apology Thank you, *******

      Fanatics, Inc.

      Date: 06/08/2022

      Hello ******. We apologize for the inconvenience this has caused. We do our best to advise our customers that once an order is placed for a customized item, it cannot be returned or refunded. Upon review of the order, it shows that the size that was ordered was the size that was sent and a promotional code was sent via email. My deepest apology Thank you, *******

    • Carl

      Date: 05/29/2022

      Carl

      Date: 05/29/2022

      The representative ******* was fantastic and was one of the best I've ever dealt with. Fanatics is the best.

      Fanatics, Inc.

      Date: 05/31/2022

      Hello ****, Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! Thank you so much for taking the time to let us know about your positive experience. Sincerely, *******

    Fanatics, Inc. is BBB Accredited.

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