Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in North ******** and purchased a 2021 *** 330e xDrive in *******. In June and July, I saw the vehicle listed on ******** and the dealerships website for $24,766. ******** states that dealerships must honor advertised prices, and I called to confirm this before traveling from ********* to Longwood, **. They assured me the price was accurate. On July 15, 2024, during the sale, I discussed monthly payments based on my 721 credit score, and after putting $1,000 down, I was told my payments would be about $648 per month.After paying the down payment and having my credit checked, I was only approved by *********************** with a 19% interest rate. The finance manager told me the high rate was due to it being an out-of-state purchase but that I could refinance within 45 days once I returned to North ********, which turned out to be false as my refinancing attempts were denied. I was rushed through an overwhelming amount of paperwork, and when I later reviewed the documents, I discovered the vehicles price had been increased to $28,500, and a $3,974 warranty was added without any corresponding paperwork.When I tried addressing these issues, including the dealerships failure to pay off my trade-in in full, I got no resolution. Despite making three monthly payments after trading in my vehicle, totaling $849, I only received a refund of $143 from my previous lender. My current loan balance is $64,768, with ~$900 monthly payments over 75 months, which is an uncomfortably high amount. The dealerships general manager has been unresponsive, and I am now attempting to seek legal action. I have records of all my attempts to contact the dealership.

  

  Business Response

  Date: 02/27/2025

  Finance Manager ***** has spoken with customer and reviewed transaction; also assisted with cancellation.  Any additional questions or concerns please contact Finance Manager at ************ option (2)

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22924889
  
  I am rejecting this response because:

  
  I spoke to Hamza ***** and he stated he would have the desk manager call me regarding the inflated pricing and getting a refund for that. One week later, the desk manager still hasn't called me to provide me with a refund for that. Additionally, the link that was provided to me was to "cancel" the warranty that was on the paperwork. However, I never had a warranty in the first place and he didn't state I would get refunded the full amount that was on the paperwork. He did state that I would get a check in the mail but didn't clarify that it would be the full amount stated on the paperwork. I would like the desk manager to contact me as soon as possible so I can also get a refund for the price difference between the advertised pricing and the price that was on the final paperwork. This is obvious bait-and-switch, (and phantom warranty) and they are trying not to provide me a refund for it. If I cannot get a refund for the $3,234 difference in the vehicle's pricing, then I will not hesitate to have a lawyer on this case.

  
  Sincerely,
  
  ***** Crownie

  

  Business Response

  Date: 03/25/2025

  General Manager ***** called Mr. ******* by phone, unfortunately he has not been able to reach him.  If Mr. ******* could please return call so that we can further address concern.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my Jeep wrangler and purchased a *** sportage from greenway ***. They did not pay off my Jeep wrangler. They told me I need to pay the difference after selling me the *** ********* ***** the finance manager stated if we paid for all of our mistakes, we would be paying 40k a month. The company stated they were told a different pay off value. When I contacted the financing company for the Jeep wrangler they had on record the number that they stated was the pay off value which is not the value greenway *** paid off.

  

  Business Response

  Date: 01/20/2025

  ** ***** has contacted customer via phone, asking for additional information.  Unfortunately, he was not able to reach her.  ************** could please return call so that we can further address concern.

  ************ option (0)

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Down Payment and Credit Check Practices I am writing to express my dissatisfaction with my recent experience at your dealership regarding purchasing a vehicle. I feel misled and mistreated due to the following issues: 1. Misrepresentation of Down Payment and Car Payment: I was informed by the sales team that if I provided a $5,000 down payment, my monthly car payment would be significantly reduced. However, despite this substantial down payment, my monthly payment remains $766, the same amount I would have paid had I put down only $1,000. If the payment was not going to change, I would have opted to pay only $1,000 as originally planned. I feel this was a deliberate misrepresentation, and I am requesting the return of $4,000 from my down payment. They also said the $5000 down payment would go towards my new vehicle but according to Kia ******** it did not. 2. Excessive Credit Checks: I was assured that my credit would be run only once during the financing process. However, my credit was run three times, which I consider an unnecessary and harmful action that negatively impacted my credit score. This experience has left me feeling deceived and frustrated. I trusted the dealership to act in good faith, and I feel my trust was violated. I am requesting a resolution to this matter, specifically: A refund of $4,000 from my down payment. An explanation as to why my credit was run three times despite assurances otherwise.3. Discriminatory Treatment: My wife initially visited the dealership to purchase the vehicle on her own, as I was not present at the time. She felt that she was treated unfairly and dismissed during the transaction process because she came alone. This behavior is unacceptable and discriminatory and it has added further frustration to our overall experience.

  

  Business Response

  Date: 12/19/2024

  Mr. ******* purchased additional coverages which increased the monthly payment. The lender may have also conducted their own credit review. Ultimately, the lender makes final decision on loan approval and structure.  Any additional questions please contact ** ***** at ************ option 0

  Customer Answer

  Date: 12/27/2024

  Subject: Complaint 22626363
  
  I am rejecting your response as it does not address the issue I raised. The company informed me that I needed to put down $5,000, which would go toward my car loan. However, this did not happen. This is the core problem.
  
  
  I am requesting a full refund of $4,000, as I had only anticipated putting down $1,000. I am prepared to resolve this matter directly with you, but if necessary, I will contact my bank to dispute the charges.
  
  
  Sincerely,
  *** *******
  
  
  

  

  Business Response

  Date: 01/23/2025

  ** ***** has made several attempts to contact Mr. ****** by phone, unfortunately he has not been able to reach him.  The $5000 is part of the contract as down payment.  As stated in the previous reply, Mr. ******* purchased additional coverages including Service contract, which increased the total purchase price. Also, lender conducts their own credit review and makes the final decision on loan structure and approval.  ************** has any additional questions, please contact ** ***** at ************ option (0)

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22626363
  
  I am rejecting this response because:
  
  So basically, I waited a whole month for them to write me the same response they wrote me in December. First of all, the ** did not call me it was somebody else they called me one time I have the voicemail on my answering machine. Like I said in the beginning the  5000 was to get me a lower car payment and to put on my car loan and none of the two happen so regardless of a contract or anything else if I wouldve put down $1000 I still wouldve had a contract.

  Sincerely,
  
  *** *******

  

  Business Response

  Date: 02/17/2025

  Please contact ** ***** at ************ option (0), so that we can further assist you with your concern.  As stated in the previous reply, the $5000 was applied to contract.

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint About Unwanted Telemarketing Calls Dear Better Business Bureau,I am writing to formally file a complaint regarding persistent telemarketing calls I have been receiving from a local dealership, despite my repeated requests to be placed on their Do Not Call list.I have informed their staff multiple times that I do not wish to receive further communication. Unfortunately, the calls have continued, causing significant frustration and intrusion into my daily life.I understand the importance of businesses reaching out to potential customers, but it is crucial for them to respect individuals preferences regarding communication. I am requesting your assistance in addressing this matter and ensuring that my rights as a consumer are upheld.Thank you for your attention to this issue. I look forward to your response.

  

  Business Response

  Date: 10/28/2024

  We apologize for the inconvenience.  Any additional questions please contact General Manager ***** at ************ option (0)

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22468510
  
  I am rejecting this response because: I do not wish to speak to anyone else from greenway that was the entire point of this complaint. 
  
  Sincerely,
  
  Niskarsha *****

  

  Business Response

  Date: 11/05/2024

  Customer's complaint has been received and addressed.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product/Service: Vehicle Purchase ****** CR-V)Purchase Date: 7/9/2024 Complaint Details:I purchased a ***** CR-V from Greenway Kia North on 7/9/2024. The tire pressure monitoring system (****) light was on at purchase, and I was assured it would be fixed before I drove off. However, the light returned shortly after leaving the lot. After getting a flat tire on 8/25, I had it repaired, but the **** light came back on. I took the vehicle to ***** on 9/23, where I was told a new tire was necessary to fix the ****, resulting in a total invoice of $739.51, with the tire replacement costing $233.73.I have repeatedly contacted the dealership for reimbursement, speaking with **** on 10/7 and 10/15 and emailing him on 10/15 and 10/17. I also reached out to manager ***** ****** on 10/18 and 10/21, but received no response. Their automated reply to my negative review directed me to the same email address that has gone unanswered.The lack of communication and resolution is unacceptable. I expect the dealership to address this issue promptly.Desired Resolution:I am requesting reimbursement of $233.73 for the tire replacement, as the problem existed prior to my purchase. Thank you for your attention to this matter.

  

  Business Response

  Date: 11/05/2024

  Mr. ********** will be issued refund for replacement tire ($233.73) We apologize for the inconvenience.

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new 2024 50k *********. Car door handles keyless entry stopped working.Dropped car august 2024 and confirmed both were broken. Said theyd order two handles.Called a week later and only one was ordered.Called a couple weeks later and second handle never ordered and order was closed out.Finally got second handle in and dropped car for a scheduled 8am appt. Sat in lot all day until I called (I can take pictures from my phone app and see where car is) and was rush painted, no one called to tell me car was ready. Called the next day and picked up the car and the paint job was horrendous, didnt match the car and was chipping. Manager *** to confirmed it was a terrible job and said they needed to fire their painter and that he messed up someone elses car earlier that week.I asked for car to be brought elsewhere. Manager *** said hed look to into it and never called me ******** week later I called and he has the lady tell me theyll bring it to a body shop and give me a rental Called Monday 9/23 to schedule a 9/24 8am drop off, manager *** told me itd be brought right to Russels body after our 8am drop off and no other notice was needed.Dropped car off and checked 6pm 9/24 and car is still sitting in Kia **** never brought to be painted.I need the handle paint job corrected and fixed asap and I also expect to be compensated in some way for the absolute waste of time this business has caused me.

  

  Business Response

  Date: 10/07/2024

  Door handle concern has been resolved.  We apologize the inconvenience Mrs. Frese has incurred.  Any additional questions please contact Service Manager Joe (407) 571-1234 option 0

   

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenway Kia North took my car as a down payment on a new vehicle. About two months later they sent me a letter to return the car because the financing fell through. They gave me 48 hours to return the car our it would be repossessed or reported stolen. I returned the car within 48 hours. They told me they sold my car and would send me a $1,500 check for my car within 1 week. It has been nearly 3 weeks and I still have not received payment for my car. The Sales Manager, ***************************** told me that procedure has changed and he doesn't know where my check is or if it has even been processed. Now no one is answering my calls.

  

  Business Response

  Date: 08/08/2024

  Sales Manager ******** has spoken with **************** and set appointment regarding check.  Any additional questions please contact SM ********.

  Customer Answer

  Date: 08/18/2024

  Hello. Greenway Kia North finally provided me with a check for my car, 2 months later.

  Customer Answer

  Date: 08/29/2024

  Hello. Greenway Kia North finally provided me with a check for my car, 2 months later.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ***** the service manager at this location and he was fully aware of the recall of my vehicle. I took my vehicle up there to get repaired of a faulty gas tank and advised them that the local fire department had came to my apartment because the smelled gasoline from my vehicle. ***** seemed very nonchalant regarding the matter and lied and stated the spoke with me to setup a schedule for the next day, however, that was via a voicemail i never received. He was fully aware that i have 2 minor children as well as myself who could have been and may still be impacted health wise due to intaking that smell. A worker also advised me that they were going to give me a major discount to reduce my breaks getting fixed for $400 and he stated that he spoke with his superior ***************, who made executive decisions off the clock and declined to honor what they told me. I then had no choice but to continue to drive my car after they told me to come up there because they would be there all day until close except on Monday and they were not there. They refused to give me a loner vehicle, knowing that the recall is hazardous as well as life threatening. I then proceeded to try to take the car back up and i ensure to ask that no one get in my vehicle. They advised me that no one would be able to get in. I was then told, that someone, i know for sure, got into my car and they have no authority to do that since their name is no one on the vehicle. That is loss prevention that *** and ***** needs to be held liable for.

  

  Business Response

  Date: 08/05/2024

  Our General Manager and Service Manager have spoken directly in person with ************* regarding this matter.  The person that accessed the vehicle is the person that accompanied her, when the vehicle was checked into Service.  ************* has since picked up her vehicle.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22035709
  
  I am rejecting this response because:
  
  Sincerely,
  
  Sage Major

  it does not matter who Ive came with , they have still allowed someone in my car without my permission. I did inform them instead of going back and forth show camera footage. Now all of a sudden there is no camera footage. 

  

  Business Response

  Date: 08/08/2024

  This is a matter that needs to be resolved between the two parties, ************* and her passenger.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 *** carnival on June 6, 2024, and traded in my 2020 Chrysler voyager. They gave me $17,000 for my voyager. I was out the door at $39,980. I drove the 3 hours down there because they were willing to work with me on the price. I was already pre-approved with the check. I got there and was almost immediately taken to finance. I did disclose that I was putting money down to my sales **** I made it into finance, I noticed he wrote on my pre-approved check the wrong amount and didn't take off my $4,980 that I was putting down so ruined the check so I had to drive 30 minutes to the bank and wait 1.5 hours to get a new check. I drove the 30 minutes back. Once arriving back, the finance manager (*********************) would not do the paperwork with me he was too busy and after I left mad, he did not want me in his office. I signed all the paperwork and finished. I thought the disaster at the dealership was going to be the end of it. I then went 2 weeks later June 20, 2024, to register my car and the registration office here in ** didn't have any of the paperwork submitted to them yet. I have called them almost every day since. They had to send me a new Temporary Tag for the vehicle because it was expiring on July 5th. With that they informed me they forgot to have me fill out the out of state registration form so sent that with the tag it arrived on July 5th. I got the paperwork, and my address was wrong on all that paperwork so then had to have them send it again they finally overnighted it and got it July 12th a week later. I then sent it back July 13th. I got a phone call on July 17th from the bank of my Chrysler and was informed my car is going to end up in collections because the dealership has not paid it off yet. This has been 42 days since I have purchased the vehicle, and My car is not paid off nor is it registered, and I have called every day and keep getting told they will send a message to the manager and I will get called back but do not get called back.

  

  Business Response

  Date: 08/06/2024

  Payoff check was mailed, and shows being processed by lienholder. We are currently working to resolve the issues with the out of state title paperwork.  We apologize for the delay and

  the inconvenience ************ has incurred.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22011821
  
  I am rejecting this response because: I have called 2 times a day since July 29th to be able to get a new tag because it expired on 8/1/24. I still have no answer on when I will get a new tag so my vehicle is not even able to be driven legally because I have no tags. Its been 60 days and they still havent sent the tag paperwork into ************* registration office. I was just on the phone with ***** and he told me once paperwork is done and the vehicle is bought its not his problem then he proceeded to hang up on me. I was very vocal about how they should learn how to do paperwork and sell cars. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/08/2024

  The paperwork was resubmitted to processor and currently under review. It will be forwarded to GA once review is complete.

• Initial Complaint

  Date:06/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived on dealer premises at approximately 9:30 am for exchange of vehicles . I was kept there for four hours when finally they were to deliver the keys and finalize financing. I had negotiated a 6 year payment if $308 dollars monthly but the paperwork said $389.. I corrected ********************* and he would not let me leave until I agreed to thousands of dollars of service contract add ons. By this time (1:30 pm) I was dehydrated and being 70 years old this year desired to leave ASAP.

  

  Business Response

  Date: 06/14/2024

  General Manager ***** has spoken with ****************** and addressed his concerns. We apologize for any inconvenience he incurred.  If ****************** has any additional questions or concerns, please contact *************** at ************ option 0