ComplaintsforMidway Ford

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2021 **** F-150 Lariat Powerboost on April 16, 2024 for $55651.88 including tax, registration, and other fees.As of May 22, 2024, they have not given me the following items that they promised me:- Registration of the truck. They promised to register the vehicle in **************** where I live, but it has not been done after more than a month. They gave me a temporary tag issued by a private company but I haven't received any public proof of ownership or registration. More importantly, they keep saying they are working on the registration but also keep evading the proof of registration or work for that when I ask them for it.- Secondary key fob. They also promised me to provide a secondary key fob that was missing in the delivery. Again they repeat they are working on it but I have never seen the proof.They have stopped responding to my inquiries since last Wednesday. The salesperson who worked on the matter hasn't responded for 10 days. I have started suspecting this could be a fraud operation even though the vehicle was delivered because I do not possess or see any proof of ownership or registration. The missing secondary key fob also makes me suspect it could be used for stealing the vehicle.

  

  Business response

  05/23/2024

  Mr. ********** purchased a pre-owned 2021 **** F-150 and at the time of purchase we had not received the paper title in order to transfer ownership in the State of **********. Once we received the title, we processed the title application for the State of Washington through South ******************* They are the third party our dealership uses for faster processing (see attached). Normally, out of state title application processing take ****** days depending on the State. We have issued a second temporary tag and will issue another if needed. Everything is in the possession of the State of ********** at this point. As for the second Key, ************************ will need to take his truck to a local **** dealership for the programming of the key. This will be at no cost to him. Once he has selected the dealership, all he needs to do is reach out to our service manager ********************* ************ with the number of the local dealer and he will arrange payment for the key and programming. We are very sorry that Mr.. ********** is upset but we are at the mercy of an out of state DMV office. 

  Customer response

  05/24/2024

   
  Complaint: 21749000
  
  I am rejecting this response because:

  Now you just manifested your problems. Initially I was told the registration would be done quickly and the real place would be available soon. Then the vehicle was delivered with a temp plate, and you told me the real place would be available before the temp plate expires. I asked again right before the temp plate expired, and then you told me it could take two months since the initial date so I need to wait another month. Now you are saying it can take 120 days. You keep moving the goal. And again you avoided showing the proof of registration application. All that you need to do is show the proof, if you are not a scammer.

  Sincerely,
  
  *********************************

  

  Business response

  05/24/2024

  We attached the proof of application to the State of **********. Open the attachment in the previous response. We are not saying that your title application will take ***************************************** the past we have experience up to 120 days from the purchase date. 

  We have again attached the title application and *** tracking as proof. See attached. 

  Customer response

  05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer response

  06/05/2024

  I left a message for ********************* at Midway Ford regarding the second key fob but haven't heard back. I'd like to reopen this case.

  

  Business response

  06/06/2024

  Our service manager ********************* is going to call now and email the customer to resolve the key issue. 

  

  Business response

  06/10/2024

  Dear ************************,
  
  ***** out title clerk is on vacation this week. However,we called our ********** on Thursday to check the status and were told that there were missing documents. Those documents were sent this past Friday and should arrive by tomorrow.  Attached is the *** tracking for the temporary tag which should arrive tomorrow. We sent it overnight. I understand **** and you have communicated (see attached). He also called **** of ******** to provide a payment method for the second key. You will need to set an appointment with them and take them the vehicle. Once you arrive call **** directly as we instructed you on the BBB site. Here is his mobile number ************.

  Customer response

  06/13/2024

   
  Complaint: 21749000
  
  I am rejecting this response because:

  The issues haven't been solved. The dealership hasn't provided reliable updates either.

  I called the licensing office this Wednesday, June 12, and was told some documents were still missing. The last packet the licensing office received was delivered May 29 which lacked the documents they need to process the vehicle title application.

  The dealership told me they sent the documents "past Friday", but I don't believe they included every required document or sent them in another packet. I asked for the tracking number for any additional packet they sent to the licensing office, but I haven't heard back from them.

  Regarding the second key fob, ********************* promised me to send me the key fob so that I can bring it to a local dealership and set it up, but I haven't received any further updates or a tracking number for the key fob.

  All in all, nothing has been resolved for me practically.

  Sincerely,
  
  *********************************

  

  Business response

  06/19/2024

  Attached is proof of the notarized title application for the State of **********. The customer can contact Washington DMV to confirm. Please close concern.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Upon purchasing a 2019 **** Transit, I encountered a significant steering issue on the second day of ownership, making the vehicle inoperable. Despite two weeks of maintenance and multiple visits to the dealership, the vehicle was returned to me with the exact same issue. I had to spend an entire day at the dealership to get them to fix it. In total it took 1 month to fix the vehicle after purchase. Communication was a challenge as they were unable to provide assistance over the phone and require on in-person visits to address concerns. They provided a loaner which experienced a hit-and-run incident while parked. To my surprise, the dealership charged my credit card over $1000 without obtaining my consent, and despite my requests to process a claim through our insurance, there was no response from the dealership explaining the charges.Regrettably, the final email received from the General Manager ********************* included a threatening tone, cautioning us to "govern ourselves accordingly" due to their inability to collect funds without my explicit consent. They also accused me of removing a VIN sticker and charged me $144 for it. It was most likely already missing but they decided to accuse and charge me once again without consent. It is disheartening that this dealership prioritizes financial transactions over customer satisfaction. The lack of care for customers' time, money, and trust is evident in their approach. I would warn potential customers to exercise caution and consider alternative options when contemplating a vehicle purchase from this dealership. The post-purchase experience has been a nightmare, with a notable absence of responsibility on the part of the dealership for the issues encountered. We had plans on purchasing 2 more vans in the upcoming year but they have lost a customer for life!

  

  Business response

  03/07/2024

  Repairs were completed January 26, 2024, at no cost to the customer. This satisfied he request for the repair at no charge. The vehicle was sold as-is and despite this we fulfilled his request by repairing at no cost. During the repair process Midway Ford provided a new **** loaner at no cost that was returned to the dealership with over $2000.00 of damage. The customer was under a loaner agreement we which states that he is responsible for returning the loaner in the same condition as issued.  Please close complaint as resolved. 

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a ******************************************** November 2022. Went to Midway Ford to perform a recall on camphaser. While the vehicle was at this retailer I wanted to perform a transmission service. Upon driving home the transmission started to leak fluid from the oil pan. I was stranded on the side of the road for 4 hours until a tow truck tow the vehicle back to Midway Ford. The transmission was taken apart and rebuilt. After the car spent 3 months at the retailer it was finally done. Drove the vehicle for 500 miles and the transmission overheated 200 miles away from home with my family and a new born. Vehicle was tow back again to the retailer. Vehicle had the transmission again overhaul and another 3 months spent in there. After the vehicle was returned back to me the transmission overheated again and started to leak fluid. Unit was return to retailer for another overhaul. Vehicle once again was return and on January 1st of **** the transmission overheated once again and leak. Unit has been parked at Midway Ford waiting to be diagnosed once again. Was told by technician that worked in Midway Ford that the technician that worked on my vehicle all this time was performing poor workmanship repair to have the vehicle return for more repair to keep charging ****. At this time nobody wants to help me and the dealer just keep going around without a proper answer. Pleas help

  

  Business response

  02/16/2024

  ****************** has agreed to a full transmission replacement unit at no cost to the customer. Total amount for the approved repair $13,471.08. The transmission has been ordered and should arrive next week. The customer has been provided a loaner car at no cost for the duration of the repair. Should the customer have any further questions he can contact ******************* Service Manager directly. 

• Initial Complaint

  07/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dealer used wrong base price for my car. They keep claiming that I have to go to manufacturer to get my $250 plus other fees, taxes, etc. affected by the lower price. The manufacturer insists (more than once) that it is the dealer that has to reimburse me and make up for their mistake. I am caught in the middle, but it is true that the dealer made a mistake. Regardless of whether they made a mistake or not, they were supposed to protect the price from initial order. They didn't.

  

  Business response

  07/29/2023

  We were not aware that there was any issue with ******************** purchase from September of 2022. We are very sorry for any confusion regarding pricing. We will be glad to issue a refund for the $250.00. However, the standard fees are the same for all customers regardless of the selling price. Please have **************** reach out directly to ************************* Sales Manager ************************************* ************ or ************ in order to process the refund. 

  Customer response

  07/31/2023

   
  Complaint: 20390897
  
  I am rejecting this response because:

  The $250 mispricing DOES affect the taxes I paid. I am not an expert on car sales, so I do not know what other items that I paid for are based on the car price. At a minimum, a total of 7% ($17.50) needs  to be included in the refund. If there are items that are based on the price of the car, those too should proportionately be added to the refund. If that is done with a check mailed to my address of record, I will consider the case closed after the check has been cashed.

  For the record, the dealership was well aware of the issue via verbal, written and electronic means on several different occasions. 

  
  Sincerely,
  
  *************************

  

  Business response

  08/01/2023

  Agreed

  Customer response

  08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an issue with my car window. I went to **** midway to fix the problem, waited almost 3 hours, and paid $180, only to find that when I got home, my window was not fixed. I was assured that when I come back, they will fix it for no additional charge. I drove back and once again I waited 3 hours, and when I arrived home my window was till not fixed. I asked for an update on my car and it never came. I then complained and was told the manager would call me. Neither happened, and at this point I just want my money back. If you pay for a service, you should receive that service. These guys just took my money and claimed to have "worked" on my car.

  

  Business response

  07/29/2023

  We tried reaching the customer yesterday and left a message. We are very sorry for the inconvenience this may have caused. We will be happy to refund the $180.00. Please contact ********************* Service Director ************ or *************************************

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new ******************** Dec. 2021, 13 months later I notice the stripping on my vehicle peeling. I immediately contacted *************** to resolve the problem and I have been getting the run around ever since. This vehicle came with a 3 year bumper to bumper warranty. The service rep actually tried to tell me that the company who put the stripping on the vehicle is responsible and we would have to go thought them. I purchased the vehicle from Midway with the stripping on the vehicle. No part of my purchase included some third party. I've spoken to numerous reps and managers and it always we'll call you back or someone from the stripping company will be in contact with you to schedule the repair, which never happens. It feels like they are purposely dragging out this issue in hope that I will get tire and not purse it.

  

  Business response

  03/29/2023

  This issue was brought to our attention yesterday. We have scheduled the striper to respond and repair any issue with the striping of the vehicle. Our striper spoke with Mr. ********* last night and is scheduled to go to address the concerns today. Please close concern. 

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a truck from Midway Ford two months ago and traded in my Cadillac Escalade. The loan company I had my Escalade Financed with keeps emailing me that I am late on my payments! So midway ford still hasnt paid off my old car, looks like the car still belongs to me. This affected my credit! If the Midway Ford doesnt take care of this, I have to take a legal action!

  

  Business response

  01/31/2023

  Dear ****************,

  I am very sorry to hear about this inconvenient. Attached you will find the payoff check we sent to your lender on December 19, 2022. The payoff check cleared Jan 4 *****. When we called on Monday to check the title, we were informed that the payoff was short by $225.45. We have cut another check for the difference and are sending via *** overnight. We are very sorry for the delay and will resolve this for you. Thank you for your patience. 

   

   

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealer tried to extort me for more money after the sale of the vehicle was made and the contract signed. I purchased a car from them and **** days later they contacted me telling me that I needed to pay them an additional $1,700 or return the car to them. They said that they would not title the car and perform on the contract they had executed. I told them that I would return the car and needed to be reimbursed for any add-ons that were made to the car. They refused. This dealer engages in shady business practices. There are also paint defects in the car that they sold me. They claim that they will not fix the issue due to reasons that are unknown. They have not examined the car.

  

  Business response

  12/06/2022

  ******************,

  Represented to the dealership that he was a **** A **** employee which eligible for **** Motor Company employee pricing. At time of delivery ****************** did not bring the A-**** documents as promised. As a good will gesture we allowed ****************** to take the vehicle with the promise that he would return the next day with the proper **** documents. Instead, he provided the dealership **** X **** documents. The **** Bronco does not fall under that program. The vehicle is simply not eligible under **** Program Rules. **** Motor Company is very specific on vehicle eligibility and program rules. He told the managers not to worry he would provide the A **** documents the next day. That did not happen, and it left the dealership no choice but to reprice the vehicle accordingly (see attached). As for any paint defects those are covered under **** warranty, and we would be more than happy to address all concerns. If it is inconvenient to return to the dealership those repairs would be covered at ******** dealership nationwide. 

  Customer response

  12/06/2022

   
  Complaint: 18448480
  
  I am rejecting this response because: This is a compete fabrication. A total misrepresentation of the situation and patently false. The inaccuracy of this response further bolsters the point that this dealer is engaged in fraudulent activity, dishonest business practices and price extortion. I have escalated this to ****'s executive office, the State of ******* Attorney General and personal legal counsel. This response will continue to serve as evidence against Midway Ford and their shady business practices in all pending legal matters. 
  
  Sincerely,
  
  ***********************

  

  Business response

  12/09/2022

  ******************,

  I am very sorry you feel that we. However, ****************** is who creates these programs, and we must abide their program rules. As I mentioned before we will be more than happy to address any of the issues on the vehicle and provide you with a loaner car. Furthermore, as a good will gesture I can also provide you a $150.00 gift card for you to use at your leisure. Thats the best we can do. Thak you for your purchase. 

• Initial Complaint

  08/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On August 5th 2022, I found a listing of a **** Mustang listed by **** Midway for the advertised price of $19,998. I called the dealership and spoke to a woman by the name of ****** who then told me that it must have been an internal system error and that she would match the price of the car online for me. She sent me the quote an hour later and I noticed they marked up the selling price to $21,498 and then added taxes on the $21,498 bumping the advertised price up by $1,500 as well as they added an extra $2,200 in delivery and handling, electronic filing as well as a second "dealer handling fee". When I got there and tested the vehicle with the salesman who still tried to sell me their original sticker price even after telling him that I was quoted a price by a representative named ******. I explained to ******************** (the car salesman) about the price I had been offered and that it did not match with the original advertised price I found online. This man did not care about anything financial when we spoke to him, he was aggressive with my mother and kept making mysoginistic remarks about women. At this point, I requested to speak to the manager who then I mentioned to him that I was receiving a different MSRP than what was advertised online. ****** (the sales manager) said that there was nothing he could do to help my mother and I with the new price that was quoted. I told them that if they wanted my business there and then, that they would need to offer me a better price than what was offered. The next thing they decided to do was offer extras and the service that I received in reference to their "mistake" was awful. I was badly in need of transportation so I needed to take something out that day as I did since I needed to get to work as I had been taking the bus routes for years. I needed a car and I thought that there would be some honor to this transaction but this dealer proved to me that you can advertise a fake price to lure and deceive customers.

  

  Business response

  08/22/2022

  Midway Ford honored the advertise price. **************** brought his own mechanic ************************* ************ to the dealership to inspect it for the customer. The mechanic advised that the motor mounts seem to have an issue. We agreed to bring the vehicle back to the Dealership next Monday for the needed repairs. The **************** never showed up. On August 18, 2022 **************** came to the dealership wanting to discuss the dealer fees. The dealer fees were fully disclosed and explained at time of sale. Dealer fees are also disclosed on our website on all advertised prices * (see below screen shot). At this time the sales manager offered to trade the vehicle back in and provide the full purchase price he paid to be applied to another vehicle. **************** did not have his trade-in with him at the time to complete a transaction. At this point he stated he wanted to think about it. We have no heard back from him since. We are very sorry if he is unhappy with his purchase. However, at no time was he mislead, or the advertised price not honored. The dealership fully discloses its fees prior to any transaction and is listed on our website. 

  *Price does not include applicable tax, title, and license charges. Price is plus sales tax, $495.50 electronic registration filing fee, $45.00 private tag agency fee and titling, any dealer-installed accessories and pre-delivery service fee of $899.00 plus $787.20 Dealer handling fee which represents cost and profits to the selling dealer for items such as cleaning, inspecting, adjusting new vehicles and preparing documents related to the sale. Must finance with ***************************** or price will increase by $1500.

   

  Customer response

  08/24/2022

   
  Complaint: 17741852
  
  I am rejecting this response because: The deal offered in the dealership was not the same as it was on the website, the listing price changed when walking into the dealership and the salesman deceived us into thinking it was taxes added to the $19,998, when in reality the listing price was changed to ****** as soon as we entered the dealership. 
  
  Sincerely,
  
  ***************************

  

  Business response

  09/19/2022

  **************** is being represented his attorney ******************. Our corporate attorney ************************; has been in communication with Mr. ****************** in order to arrange the refund as a good will gesture to ****************. ******************** attorney was mailed and emailed on September 6, 2022 the agreement and we are still waiting for his response. I would suggest that **************** contact his attorney to expedite the refund. This will satisfy his request. 

• Initial Complaint

  08/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Ford dealer is advertising a price online that it is not willing to uphold. The dealer note specifically claims that the car is $3,240 below MSRP, but when I call and ask them about purchasing, they tell me the price is $5k over MSRP. This is false advertising by an unscrupulous business.

  

  Business response

  08/11/2022

  The pricing is correct $68,105 minus $3240 dealer discount sale price $64,865 plus taxes, tag and dealer fees. We do honor the advertise price. Please contact ****** ****** ************ to arrange a time to take delivery. 

  Customer response

  08/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17704903, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩