Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of fraud. I never did any business with this company. I am asking to remove the inquiry appear in my creditaccountASAP. Date inquired was 03/082025

  

  Business Response

  Date: 04/07/2025

  Dear *** *******,

  Unfortunately, we do not have the ability to remove any inquiry from any credit file. That is handle through the three-credit reporting agencies *******, ******** and **********. I suggest you contact them directly with your supporting documentation and they should be able to accommodate your request. 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bring my car **** Bronco 2021 for maintenance and a recall, so I did the maintenance and the guy in charge mention that Contrast differential needs to be change and as part of my extended garantee , I only need to pay 107 dollars ,so I did on another day, they call me that my car was ready and I pick up the car , my surprise was they havent finish and they need to change another piece, and all of this is part of a recall done in June ******************************** My compliment is the inconvenience of call me , say that the car is done , I could have a car accident if I didnt notice the negligence. Now I dont have a car , they say as a courtesy they will reimburse the money that they never been charge saying they is part of the main ten e , but that was in a different day .as part of **** problem they are doing secret charge to fix they problem.

  

  Business Response

  Date: 10/28/2024

  While we do understand Miss ******* frustration, we are pleased to report that her complaint has been remedied. Our customer is back in her vehicle. We drove it with her before she took delivery, and she is satisfied with the outcome. The charge she was contesting had nothing to do with a recall, but we did give her the credit as a token of good will and for customer satisfaction.  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2005 **** F150. I took my F150 to Midway Ford Dec 27, 2021 for A Timing chain replacement job. I paid $2,532.17. A few days later engine begin losing oil pressure. I took it back on Mar 21, 2022 to fix problem, had oil leak from install. Driving the vehicle oil pressure dropped again and the blew, catastrophic damage to engine (as the mechanic called). I had to pay $500 to have truck towed from where it blew on the highway near ***** on the Turnpike and $250 for the car rental to drive back. The service manager (****) said he will replace the engine. It took a 1 year and 4 months to replace the engine. I picked up the vehicle 1 month ago finally, and it sounds like its falling apart and does not drive well. I went back spoke with **** and he said that was normal for that engine. According to repairs, they sent heads to be redone and put it back together. all the other parts, Lifters, Roller rockers, ETC.... which stayed without oil are damaged, making loud rattling noise. the truck has 5.4 ********** engine, it sounds like a diesel truck about to fall apart and Service Manager **** refuses to fix the problem after they were supposed to replace the engine completely. The service Manager also mentioned he does not have the mechanics with experience to work on this engine. This is a **** dealership, unacceptable. This truck is about to breakdown at any time and is my daily driver. I need the engine replaced. I have all documentation and pictures of the particles left inside the in engine causing the catastrophic failure. I also have all the communication between myself and service advisor where he admitted the mechanic messed up. I also have all documents and pictures.I have also opened a case **** headquarters in ********I need to have my engine replaced, but not by this dealership.

  

  Business Response

  Date: 08/13/2024

  SEE ATTACHMENT FOR RESPONSE

  Customer Answer

  Date: 08/14/2024

  The vehicle was returned to me worse than when I brought it for the original timing chain repair.  The vehicle now shuts off when stopped at a light, The engine has a vibration on idle, their is a knocking noise coming from the drivers side of the engine.  I engine was not repaired correctly.  I had another dealership and was told the repair was not done right.  I also took it back to midway Ford and had One of there managers listen to the engine knocking and the vibration on idle, and he agreed there was a problem.  I will not be satisfied until the truck gets a new engine or repaired correctly.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22100321
  
  I am rejecting this response because:The vehicle was returned to me worse than when I brought it for the original timing chain repair.  The vehicle now shuts off when stopped at a light, The engine has a vibration on idle, their is a knocking noise coming from the drivers side of the engine.  I engine was not repaired correctly.  I had another dealership and was told the repair was not done right.  I also took it back to midway Ford and had One of there managers listen to the engine knocking and the vibration on idle, and he agreed there was a problem.  I will not be satisfied until the truck gets a new engine or repaired correctly.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/16/2024

  This vehicle was test driven several times while here at the dealership and never exhibited any shutting off as ******************** is claiming. It was test driven both on the highway and in city traffic. There are no Diagnostic trouble codes in the vehicles computer as we have shown and printed out for ******************** for the engine on several occasions. As for the vibration at idle that ******************** is claiming, he is well aware that the vehicle is a 2005 model year and has many components that are original to the vehicle, including the motor mounts. This vehicle has well over ******* miles on it. As for the claims that the vehicle is worst condition after the repair than before, this vehicle was brought to us on a tow truck and not running at all. 

  Since our repairs, ******************** has confirmed that he has taken his vehicle to other repair facilities for other issues with the truck including transmission repairs and issues with his fan clutch.  These repairs had nothing to do with our engine repair, but does in fact display the overall condition of the vehicle. 

   While we stand behind the repairs we performed, we cannot be held responsible for all of the supplementary components of the vehicle- especially one that is 20 years old and in need of other repairs. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22100321
  
  I am rejecting this response because: 

  When I first brought the vehicle in for service the truck had no issues.  I drove the truck in for a timing chain replacement.  After the service of the timing chain the truck had issues with no oil pressure.  After several times of contacting the dealer and bringing the truck in for no oil pressure issues, the mechanic did not want to check the vehicle.  Driving the vehicle the engine had a catastrophic failure.   The truck then was towed to dealership.  The technician found rattling noise and knocking noise, he noted the chain tensioner came apart and left chain loose.  The guides were severely damaged and missing large pieces and were found large chucks of plastic in the oil pick up strainer in which clogged causing no oil pressure and damaging the engine.  The tech also found massive amounts of end play in main piston bearings.  I took the vehicle for timing chain replacement and due to and install failure causing consequential damage occurred
    to the engine, because of the failure of the timing chain tensioned and guide failure, causing CATASTROPHIC DAMAGE TO ENGINE, written by the technician.   The truck ran without oil causing damage to other parts of the engine in which were not replaced.   I then pick up vehicle with a load knocking noise coming from the engine, lack of power, the truck idles at ******* RPM, when it supposed to be at 600 RPM which causes it the shake.  The vehicle occasionally shuts off when coming to a complete stop.  I was also told by another ford dealer the truck was off timing from the install.  I know my truck was just put back together to somewhat driving conditions.  This is unacceptable.  I tried several times to contact service Manager and he ignored my calls and video texts I sent of how bad the truck is running.  At first I thought this was going well until I was ignored.  I just want my truck repaired and or engine replaced correctly the I brought it in the first time for repairs.  I feel the dealership is being dishonest with me about what they actually did to repair the engine.  If the Midway Ford cannot do the repairs correctly, Then I wish to have my engine repaired by a different Ford dealer that can do the job correctly and expenses paid by Midway Ford.
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 08/21/2024

  I responded within the time limit why is the case closed, the dealer gets away with it,  then what is BBB good for if I'm in the same position again. 

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 **** F-150 Lariat Powerboost on April 16, 2024 for $55651.88 including tax, registration, and other fees.As of May 22, 2024, they have not given me the following items that they promised me:- Registration of the truck. They promised to register the vehicle in **************** where I live, but it has not been done after more than a month. They gave me a temporary tag issued by a private company but I haven't received any public proof of ownership or registration. More importantly, they keep saying they are working on the registration but also keep evading the proof of registration or work for that when I ask them for it.- Secondary key fob. They also promised me to provide a secondary key fob that was missing in the delivery. Again they repeat they are working on it but I have never seen the proof.They have stopped responding to my inquiries since last Wednesday. The salesperson who worked on the matter hasn't responded for 10 days. I have started suspecting this could be a fraud operation even though the vehicle was delivered because I do not possess or see any proof of ownership or registration. The missing secondary key fob also makes me suspect it could be used for stealing the vehicle.

  

  Business Response

  Date: 05/23/2024

  Mr. ********** purchased a pre-owned 2021 **** F-150 and at the time of purchase we had not received the paper title in order to transfer ownership in the State of **********. Once we received the title, we processed the title application for the State of Washington through South ******************* They are the third party our dealership uses for faster processing (see attached). Normally, out of state title application processing take ****** days depending on the State. We have issued a second temporary tag and will issue another if needed. Everything is in the possession of the State of ********** at this point. As for the second Key, ************************ will need to take his truck to a local **** dealership for the programming of the key. This will be at no cost to him. Once he has selected the dealership, all he needs to do is reach out to our service manager ********************* ************ with the number of the local dealer and he will arrange payment for the key and programming. We are very sorry that Mr.. ********** is upset but we are at the mercy of an out of state DMV office. 

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21749000
  
  I am rejecting this response because:

  Now you just manifested your problems. Initially I was told the registration would be done quickly and the real place would be available soon. Then the vehicle was delivered with a temp plate, and you told me the real place would be available before the temp plate expires. I asked again right before the temp plate expired, and then you told me it could take two months since the initial date so I need to wait another month. Now you are saying it can take 120 days. You keep moving the goal. And again you avoided showing the proof of registration application. All that you need to do is show the proof, if you are not a scammer.

  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/24/2024

  We attached the proof of application to the State of **********. Open the attachment in the previous response. We are not saying that your title application will take ***************************************** the past we have experience up to 120 days from the purchase date. 

  We have again attached the title application and *** tracking as proof. See attached. 

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 06/05/2024

  I left a message for ********************* at Midway Ford regarding the second key fob but haven't heard back. I'd like to reopen this case.

  

  Business Response

  Date: 06/06/2024

  Our service manager ********************* is going to call now and email the customer to resolve the key issue. 

  

  Business Response

  Date: 06/10/2024

  Dear ************************,
  
  ***** out title clerk is on vacation this week. However,we called our ********** on Thursday to check the status and were told that there were missing documents. Those documents were sent this past Friday and should arrive by tomorrow.  Attached is the *** tracking for the temporary tag which should arrive tomorrow. We sent it overnight. I understand **** and you have communicated (see attached). He also called **** of ******** to provide a payment method for the second key. You will need to set an appointment with them and take them the vehicle. Once you arrive call **** directly as we instructed you on the BBB site. Here is his mobile number ************.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21749000
  
  I am rejecting this response because:

  The issues haven't been solved. The dealership hasn't provided reliable updates either.

  I called the licensing office this Wednesday, June 12, and was told some documents were still missing. The last packet the licensing office received was delivered May 29 which lacked the documents they need to process the vehicle title application.

  The dealership told me they sent the documents "past Friday", but I don't believe they included every required document or sent them in another packet. I asked for the tracking number for any additional packet they sent to the licensing office, but I haven't heard back from them.

  Regarding the second key fob, ********************* promised me to send me the key fob so that I can bring it to a local dealership and set it up, but I haven't received any further updates or a tracking number for the key fob.

  All in all, nothing has been resolved for me practically.

  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/19/2024

  Attached is proof of the notarized title application for the State of **********. The customer can contact Washington DMV to confirm. Please close concern.

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon purchasing a 2019 **** Transit, I encountered a significant steering issue on the second day of ownership, making the vehicle inoperable. Despite two weeks of maintenance and multiple visits to the dealership, the vehicle was returned to me with the exact same issue. I had to spend an entire day at the dealership to get them to fix it. In total it took 1 month to fix the vehicle after purchase. Communication was a challenge as they were unable to provide assistance over the phone and require on in-person visits to address concerns. They provided a loaner which experienced a hit-and-run incident while parked. To my surprise, the dealership charged my credit card over $1000 without obtaining my consent, and despite my requests to process a claim through our insurance, there was no response from the dealership explaining the charges.Regrettably, the final email received from the General Manager ********************* included a threatening tone, cautioning us to "govern ourselves accordingly" due to their inability to collect funds without my explicit consent. They also accused me of removing a VIN sticker and charged me $144 for it. It was most likely already missing but they decided to accuse and charge me once again without consent. It is disheartening that this dealership prioritizes financial transactions over customer satisfaction. The lack of care for customers' time, money, and trust is evident in their approach. I would warn potential customers to exercise caution and consider alternative options when contemplating a vehicle purchase from this dealership. The post-purchase experience has been a nightmare, with a notable absence of responsibility on the part of the dealership for the issues encountered. We had plans on purchasing 2 more vans in the upcoming year but they have lost a customer for life!

  

  Business Response

  Date: 03/07/2024

  Repairs were completed January 26, 2024, at no cost to the customer. This satisfied he request for the repair at no charge. The vehicle was sold as-is and despite this we fulfilled his request by repairing at no cost. During the repair process Midway Ford provided a new **** loaner at no cost that was returned to the dealership with over $2000.00 of damage. The customer was under a loaner agreement we which states that he is responsible for returning the loaner in the same condition as issued.  Please close complaint as resolved. 

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ******************************************** November 2022. Went to Midway Ford to perform a recall on camphaser. While the vehicle was at this retailer I wanted to perform a transmission service. Upon driving home the transmission started to leak fluid from the oil pan. I was stranded on the side of the road for 4 hours until a tow truck tow the vehicle back to Midway Ford. The transmission was taken apart and rebuilt. After the car spent 3 months at the retailer it was finally done. Drove the vehicle for 500 miles and the transmission overheated 200 miles away from home with my family and a new born. Vehicle was tow back again to the retailer. Vehicle had the transmission again overhaul and another 3 months spent in there. After the vehicle was returned back to me the transmission overheated again and started to leak fluid. Unit was return to retailer for another overhaul. Vehicle once again was return and on January 1st of **** the transmission overheated once again and leak. Unit has been parked at Midway Ford waiting to be diagnosed once again. Was told by technician that worked in Midway Ford that the technician that worked on my vehicle all this time was performing poor workmanship repair to have the vehicle return for more repair to keep charging ****. At this time nobody wants to help me and the dealer just keep going around without a proper answer. Pleas help

  

  Business Response

  Date: 02/16/2024

  ****************** has agreed to a full transmission replacement unit at no cost to the customer. Total amount for the approved repair $13,471.08. The transmission has been ordered and should arrive next week. The customer has been provided a loaner car at no cost for the duration of the repair. Should the customer have any further questions he can contact ******************* Service Manager directly. 

• Initial Complaint

  Date:07/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer used wrong base price for my car. They keep claiming that I have to go to manufacturer to get my $250 plus other fees, taxes, etc. affected by the lower price. The manufacturer insists (more than once) that it is the dealer that has to reimburse me and make up for their mistake. I am caught in the middle, but it is true that the dealer made a mistake. Regardless of whether they made a mistake or not, they were supposed to protect the price from initial order. They didn't.

  

  Business Response

  Date: 07/29/2023

  We were not aware that there was any issue with ******************** purchase from September of 2022. We are very sorry for any confusion regarding pricing. We will be glad to issue a refund for the $250.00. However, the standard fees are the same for all customers regardless of the selling price. Please have **************** reach out directly to ************************* Sales Manager ************************************* ************ or ************ in order to process the refund. 

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20390897
  
  I am rejecting this response because:

  The $250 mispricing DOES affect the taxes I paid. I am not an expert on car sales, so I do not know what other items that I paid for are based on the car price. At a minimum, a total of 7% ($17.50) needs  to be included in the refund. If there are items that are based on the price of the car, those too should proportionately be added to the refund. If that is done with a check mailed to my address of record, I will consider the case closed after the check has been cashed.

  For the record, the dealership was well aware of the issue via verbal, written and electronic means on several different occasions. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/01/2023

  Agreed

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with my car window. I went to **** midway to fix the problem, waited almost 3 hours, and paid $180, only to find that when I got home, my window was not fixed. I was assured that when I come back, they will fix it for no additional charge. I drove back and once again I waited 3 hours, and when I arrived home my window was till not fixed. I asked for an update on my car and it never came. I then complained and was told the manager would call me. Neither happened, and at this point I just want my money back. If you pay for a service, you should receive that service. These guys just took my money and claimed to have "worked" on my car.

  

  Business Response

  Date: 07/29/2023

  We tried reaching the customer yesterday and left a message. We are very sorry for the inconvenience this may have caused. We will be happy to refund the $180.00. Please contact ********************* Service Director ************ or *************************************

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new ******************** Dec. 2021, 13 months later I notice the stripping on my vehicle peeling. I immediately contacted *************** to resolve the problem and I have been getting the run around ever since. This vehicle came with a 3 year bumper to bumper warranty. The service rep actually tried to tell me that the company who put the stripping on the vehicle is responsible and we would have to go thought them. I purchased the vehicle from Midway with the stripping on the vehicle. No part of my purchase included some third party. I've spoken to numerous reps and managers and it always we'll call you back or someone from the stripping company will be in contact with you to schedule the repair, which never happens. It feels like they are purposely dragging out this issue in hope that I will get tire and not purse it.

  

  Business Response

  Date: 03/29/2023

  This issue was brought to our attention yesterday. We have scheduled the striper to respond and repair any issue with the striping of the vehicle. Our striper spoke with Mr. ********* last night and is scheduled to go to address the concerns today. Please close concern. 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Midway Ford two months ago and traded in my Cadillac Escalade. The loan company I had my Escalade Financed with keeps emailing me that I am late on my payments! So midway ford still hasnt paid off my old car, looks like the car still belongs to me. This affected my credit! If the Midway Ford doesnt take care of this, I have to take a legal action!

  

  Business Response

  Date: 01/31/2023

  Dear ****************,

  I am very sorry to hear about this inconvenient. Attached you will find the payoff check we sent to your lender on December 19, 2022. The payoff check cleared Jan 4 *****. When we called on Monday to check the title, we were informed that the payoff was short by $225.45. We have cut another check for the difference and are sending via *** overnight. We are very sorry for the delay and will resolve this for you. Thank you for your patience.