We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Lennar Homes, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lennar Homes, LLC has 105 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,028 total complaints in the last 3 years.
    • 270 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lennar has completed poor work when building the homes in our neighborhood. They fired their servicer who did the drywall work and painting knowing they did a bad job. Now home warranties are ending and the most they will do is fix the drywall but not sand or paint any of their work. The original drywall work was done poorly causing cracks, nail pops, and waves in the walls.

      Business Response

      Date: 04/14/2025

      Thank you for taking the time to share your feedback with us. I'm sorry you aren't happy with the drywall and painting in your home. I opened a corporate case for you and notified upper management to review the situation further.

    • Initial Complaint

      Date:04/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Fianc and I were in the process of buying a home. We were told about a 3-2-1 rate buydown that would put us at an $1800 monthly payment.I filled out the paperwork for financing and was completely honest with them in that I would be getting a new job. They said there shouldnt be any issue, since I was staying in the same industry. They kept me on the hook for about 2 months saying everything looks good and should be fine.A week before the close date Lennar financing says I dont qualify for the loan, then proceeds to have my ***** add herself to the application. Because of her credit score at the time we no longer qualified for the 3-2-1 buydown. So they are essentially telling me that they cant approve me to pay $1800 a month, but they can approve me for $2400 a month.When I told them I we cant do that, they informed me that we were out of escrow and that they would be keeping my $5,000.00 deposit. The only reason we didnt cancel before is because Lennar Mortgage who is part of Lennar Homes told me everything would be fine and waited to tell me a week before the close date.I expect my $5,000 deposit back as this was a mistake on their end and not on mine.

      Business Response

      Date: 04/02/2025

      I'm sorry you experiencing concerns with your sales experience. I opened a corporate case for you and notified upper management to review further. 

      Customer Answer

      Date: 04/02/2025

       
      Complaint: 23128495

      I am rejecting this response because: I wasnt given a resolution. They passed on my complaint, so this has not been completed.

      Sincerely,

      ***** *********

      Business Response

      Date: 04/11/2025

      Lennar has agreed to provide a refund of their ******* money.

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our Lennar home on May 2023. My complaint is regarding the Improper grading of our landscaping by the side of our house leading to water pooling and flooding. The initial issue was water flowing from the roof, so we had gutters installed to collect rainwater and direct it away from the house. However, the water coming from the gutters is damaging the mulch and landscaping. The water is also flowing towards our neighbors property. We have been trying to figure out ways to remedy the issue ourselves, but its gotten so bad that its become obvious this is due to poor workmanship in the part of our builder, Lennar Homes, LLC. I contacted Lennar customer service and they explained to me that they cannot fix the issue because we made modifications by adding gutters. Also, its past one year warranty. However, Improper grading can lead to water pooling. This is a common issue with Lennar, therefore is a sign of negligence in their part.We would like Lennar to resolve the issue by adding French drains to avoid further damage to the landscaping.

      Business Response

      Date: 04/02/2025

      Thank you for taking the time to share your concern with us and I'm sorry you aren't happy with your grading. I opened a corporate case for you and notified upper management to review the situation further.

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is being filed against Lennar to complete outstanding one-year warranty repairs. The warranty repairs are taking longer than needed due to constant run-around. I only need three general repairs completed that are all within the 1-2-10 Lennar Warranty booklet. The attached document contains the email chain between the ************* Manager and me. The three issues I need addressed are exterior wall cracks, truss/framing member repairs, and general patch/painting. I have scheduled repairs for 10 different days and only two of those days had any work completed. Three of the scheduled days had no-shows, two had workers show up when they were not scheduled, and three of those days had workers turned away due to miscommunication or lack thereof. I cannot keep taking days off from work just to have to reschedule and zero work get completed. I am asking for assistance in wrapping up these final warranty repairs.

      Business Response

      Date: 04/02/2025

      I'm sorry to see your cases was closed without work being completed. I escalated this to upper management and they will ensure this doesn't happen again.

      Customer Answer

      Date: 04/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home from Lennar in September of 2024 and have had the builder come out multiple times for issues with the home. They are refusing to address the humidity level in my home that are now exceeding 66% humidity. Nothing has been done to address this and the company has not checked the wall insulation level even though the attic was missing over 5 of insulation. One of the managers told me that 65% humidity is normal but then the neighborhood manager told me up to 70% humidity is normal and that I need to buy a dehumidifier. This is VERY concerning given that humidity levels in excess of 55% can cause mold and mildew if leaks exist which they have not checked for either. Im not looking for money. I need these people to be thorough in checking all of the insulation and addressing the ** unit issues previously discussed. I currently also have only one vent in the master bedroom and one of the techs told me that my floor plan calls for two. Theres also no true return to the ** unit and as a result the home has airflow issues.

      Business Response

      Date: 04/02/2025

      Thank you for taking the time to share your concern with us. I opened a corporate case for you and notified upper management to review the situation further.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lennar is asking to keep an $850 deposit on a home. The home was not to my satisfaction on settlement day and Lennar was made aware. I asked about another home on the same street and never received a response. During the original walkthrough, the facetime disconnected several times. I'm an out of State buyer and the facetime is the only way for me to see the house prior to settlement. Because the video was fuzzy, I asked that the spigot be corrected or at least be provided a picture. During the walk through it did not look right. Had the *** just sent me a picture, I would have seen the spigot was actually fine. Lennar piled caulk and paint on it and messed up the grain of the siding. This was when I told Lennar I did not want this particular house anymore. They are refusing my $850 refund. I actually went to a different Lennar community and have purchased there and put another $850 down. Hopefully this will be a better experience. I would like Lennar to return my $850 deposit on this home. They are refusing.

      Business Response

      Date: 04/01/2025

      Thank you for taking the time to share your concern with us and I'm sorry you aren't happy with the home you selected. I opened a corporate case and notified upper management to review the situation further and provide you with a response.

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a house built by Lennar in September 2023. The tiles on the first floor are cracking and popping off all over the area. I reported this issue to Lennar in March of this year. The claim number is #********. I have requested that they cover the costs for both the installation and the materials needed for the repair. The replacement needs to be done throughout the entire first floor. The cost involves a significantly higher expense according to estimates from different suppliers compared to Lennar's offer. However, Lennar responded, stating they will not perform the work directly. They are offering a payment of $2,756, which is insufficient to resolve the issue. I have an elderly person in the house, and we are concerned about the safety risks associated with this problem.

      Business Response

      Date: 03/18/2025


      Thank you for sharing your experience. We apologize for the inconvenience. I have opened a Corporate Case for upper management to review. Sincerely,
      Lennar Corporate Customer Care

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 2024 we purchased a ranch home from Lennar (**********) We were told that we had 10k in upgrades compared to some other homes they were selling in the same development, this included quartz countertops and a gas fireplace in the living room. We lived in **** at the time and had to do our walk through virtually, upon moving into the home we saw several things wrong with the house and as per Lennars policy, we had to submitted maintenance request, one was for the quartz countertops tops as they were all marked, (3 different people came out to try and fixed them, they were eventually replaced but still with marks and I was told by the company that was to be expected, the gas fireplace does heat the room at all, Lennar told us the fire place was for show only and if we wanted it to heat the room, we would need to install a blower. We recently had a home inspection done as we are approaching a year warranty with Lennar and several things were wrong, seems showing thru on the dry wall, walls and ceiling, nail pops, crown molding coming away, wind coming thru the base boards and power outlets, water heater not giving enough water for two people despite being a 4 bed home, to name just a few.Lennar have said that they will only repairer the drywall with patch, they wont sand or paint despite firing the drywall wall company and painters that did our development because of poor workmanship.we have to do that ourselves. The water heater Ive been told is user errorreally? Despite complaining about uneven tiles, cold air coming thru and everything that was on the inspection report, weve been told that it doesnt fall into their measurements and they wont repair anything. They only did the dry wall patch and we had issues with our HVAC system leaking, we need to get this retested to see if they did actually fix it or not Lennar has the worse customer service and seemingly dont care enough about after salesonce the house is soldthey no longer care

      Business Response

      Date: 03/18/2025


      Thank you for sharing your experience. We apologize for the inconvenience and have shared your concerns with upper management for review.

      Sincerely,
      Lennar Corporate Customer Care


      Customer Answer

      Date: 03/31/2025

      we have received an email from Lennar asking for either a virtual or onsite visit to our home, i declined the virtual and requested they come out to visit our property, they are coming to our home on the 7th of April at noon.  i can update you if i dont find this to be satisfactory. 

      many thanks for helping me 

      best regarfs

      ***** *****

       

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After purchasing a house from lennar, I realized that the spacing between mine and my neighbor's AC unit was not enough to allow large items such as a trash can to be transported to the backyard. I have tried multiple times to get lennar to move my gate to the other side of my house so that I may follow my HOA's guidelines by keeping the trash can in the backyard. Since my house did not come with a garage. The lennar representative refuses to get me in contact with any supervisor who can okay the request. All I've been told is the house is built to specifications. I know that this is not true because on multiple instances the house falls short of perfection. One example is my house turned out to be 50 square feet bigger than what the plan called for originally. This would be impossible had it been built exactly as planned. All I want is to have a gate on the other side of my house so that I may abide by my HOAs policy. As I stated before lennar refuses to acknowledge my request and further refuses to allow contact with any sort of supervisor manager and so forth. The representative has even gone as far to say that their coverage policies have changed since I signed and are no longer valid on certain repairs. I know that my request is simple and can be done since my neighbor has even told me she was able to get lennar to build them a fence due to the same issue. It is within their power and is not an unreasonable request.

      Business Response

      Date: 03/18/2025

      Thank you for sharing your experience. We apologize for the inconvenience and have shared your concerns with upper management for their review. Sincerely,
      Lennar Corporate Customer Care

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23059319

      I am rejecting this response because: It only acknowledged the complaint and gave no information as to solving the issue 

      Sincerely,

      ******** ******

      Business Response

      Date: 04/02/2025

      Thank you for your patience as our team came out to review your concern. The clearance was measured to be 24 inches while the trash can measures 23 inches from wheel to wheel, therefore being able to transport the trashcan to the backyard. The gate is per home specifications & a gate addition would be at your discretion.

    • Initial Complaint

      Date:03/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My loan application was submitted on 1/18/25, with an initial closing date set for 2/28/25 for a home in Ranches at *****************. Since I am relocating from ***** and secured a new job in the area, I promptly submitted my new job offer letter for verification. After submitting the offer letter, I was informed that the contingencies needed to be met, which led to the closing date being moved to 3/18/25, despite Lennar Mortgage being aware that I was scheduled to begin my new job on 3/17/25. In an effort to expedite the process and ensure the closing could occur before my job start date, I worked quickly to meet all contingencies, including completing the background check and drug test by 3/6/25. My recruiter then provided this confirmation to Lennar Mortgage on 3/7/25. At this point, I inquired if I could close on the home during the week of 3/10/25, but on 3/11/25, I received a phone call from the loan officer informing me that I no longer qualified for an *** loan and would need to apply for a conventional loan with a tentative closing date set for mid-April. This was the first time I was told my loan application was not approved. Prior to this, I had been assured that meeting the contingencies was all that was required, which I had successfully done. How could Lennar provide a closing date without confirming loan approval in the first place? Why did Lennar wait until a week before the closing date to notify me that my *** loan had been denied, despite knowing that I was starting a new job and had already made arrangements to move my family into the new home? The phone call I received on 3/11/25 was not only overwhelming but also felt inconsiderate, especially considering all the logistical challenges I now face. As of now, I am unsure how to proceed. My family and I have already packed up our belongings, and the uncertainty of this situation is causing significant stress. I am requesting immediate clarification on how Lennar plans to resolve this issue.

      Business Response

      Date: 03/18/2025

      Thank you for sharing your experience with us.  We apologize for the inconvenience and have shared your concerns with upper management for their review.  

      Sincerely,
      Lennar Corporate Customer Care

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******

      Customer Answer

      Date: 03/18/2025

      This complaint is not yet resolved. Per Lennar's response, it was escalated to management for review. 

    Lennar Homes, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.