Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Coastal, LLC

  112 Stagecoach Ln Summerville, SC 29483-4938

• 

  Lennar Coastal, LLC

  247 Berwick Dr Summerville, SC 29483-8261

• 

  Cal Atlantic Homes

  2901 Waterleaf Rd Johns Island, SC 29455-3176

• 

  Cal Atlantic Homes

  608 Pasdalum Ct Charleston, SC 29414-7990

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I purchased a 2022 Lennar home. Soon after, I notified Lennar of the severe systemic builder installation issues within the house, which should still be covered under the 10-year structural warranty to their homeowners. There are multiple cabinets/counters in the house, including bathroom cabinets, major cracks in bathroom tiles, kitchen countertops, and top kitchen cabinets, that have completely come apart from the walls and ceiling (pictures attached), which have created visible cracks on the walls.After reaching out to Lennar and requesting that they rightfully and ethically perform the appropriate repairs needed or provide a feasible solution in this home due to systemic builder installation and structural issues, they gave me the runaround and concluded that this issue is outside of the 1-year warranty and not considered structural. How is it possible that Lennar can build homes where all cabinets in a house are detaching away from the walls? To make things worse, multiple homes in this same community have experienced the same issues and complained with Lennar.I had an inspector inspect the home and they concluded that Lennar used low-end builder grade cabinets in this homes, with lack of proper shims, poor workmanship, and failure to properly/securely install cabinets, which may have been cost effective at first, but are certainly not durable. The amount and level of work that will be needed to repair all the builder issues within this home cannot be beyond the scope of the warranty. There is clear evidence of patterns of systemic installation issues, not just within this house, but also across all the homes built by Lennar in this specific Community. Every interaction I've had with Lennar customer service personnel has been very unpleasant and they continue to demonstrate poor business practices. After bringing this issue to their attention several times, I am now coming to BBB to help find some resolution with this builder.

  Business Response

  Date: 03/05/2025

  Thank you for sharing your concerns with us. I opened a Corporate Case for you and notified upper management to review the situation further.

  Customer Answer

  Date: 03/17/2025

  On Monday 3/10/25, Lennar sent a ************* Representative to come inspect all the systemic builder issues listed. I was told that I would receive a follow-up within the next 5-10 business days. As of today, I haven't heard anything back from Lennar. 

  Customer Answer

  Date: 03/18/2025

  Date Sent: 3/17/2025 4:44:59 PM
  On Monday 3/10/25, Lennar sent a ************* Representative to come inspect all the systemic builder issues listed. I was told that I would receive a follow-up within the next 5-10 business days. As of today, I haven't heard anything back from Lennar. 

  Business Response

  Date: 03/21/2025

  Lennar inspected the Home on 3/10/2025. Measurements were taken and found to be within industry standards and warranty specifications. The shower, crown mold and cabinets were also inspected and found that regular maintenance needed to be performed (caulking). Home is out of warranty, and the items identified in the case would not be covered by the Lennar 1/2/10 Warranty as outlined.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23007953
  
  I am rejecting this response because this is a systemic issue within all homes built within this community. 

  The gaps between the cabinets and the walls are too large to be resolved simply be resolved with caulking. The Screws need to be refastened on all kitchen and bathroom cabinets. 

  Lennar's response is not acceptable. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new construction townhome from Lennar in November of 2023. Prior to my one year anniversary in my new home I opened a warranty claim for items that needed repair. It has been almost 4 months now and almost every issue is still unresolved. Four of the issues are in worse condition now than before they were repaired.

  Business Response

  Date: 02/18/2025

  Thank you for taking the time to share your feedback with us. I'm sorry you're experiencing unresolved issues. I opened a corporate case for you and notified upper management to review the situation further. 

  Customer Answer

  Date: 02/18/2025

  I met with representatives from Lennar today about correcting the issues.  I would like to pause further action at this time while they look into things further.  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently closed on my home with Lennar Southern Trail. The process up until the point of sale was phenomenal and transparent; however, the closing process and post-sale is a battle of semantics and left me feeling abandoned. During the initial inspection, the cosmetic condition of the interior (red **** mud on carpets and wall cleanliness) was presented during the inspection. I was informed that the carpets would be cleaned prior to the final inspection. On the date of final inspection, the carpets had been cleaned then the appraisal occurred. During the appraisal, stained carpets were documented on the report. At the final inspection, this was pointed out and I was told by the construction manager ******* that it was an illusion from the lighting. He stated that if the stains are present and would not come out, they would try again or replace the carpets. After the carpets had fully dried and we had closed on the home, the mud stains became more apparent throughout the home. There are trails in some rooms and stains in closets and throughout the carpet. I attempted to contact ****** **** at customer care to request assistance and he informed me he would contact the manager and call me the next day. I did not and have yet to receive a response. I submitted a warranty claim and during my virtual walkthrough, I was informed that I received the pre-close courtesy cleaning and I should have been informed that this only includes removing debris from the home and is not a professional deep clean to make the home move in ready. I asked if it seemed fair that the construction teams were able to walk around with muddy boots on and it is my responsibility to deal with the outcome to which I was informed that while it is unfortunate, they have to remain fair to the other homes in the neighborhood. I have requested, in writing, Lennars denial despite it being caused by construction teams, but they are unwilling to put their full verbal statements in writing.

  Business Response

  Date: 02/18/2025

  Thank you for taking the time to share your concern with us and I'm sorry your carpet was not in good shape. I opened a corporate case with the information you provided and notified our upper management team tor review the situation further. I will provide additional information once it becomes available to me.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22941341
  
  I am rejecting this response because:

  The VP of Consumer Relations reached out to me to inform me of the same denial I have received previously.  I informed him that ******* (Contruction Manager) misled me to believe that the carpets were discolored due to lighting after the appraiser and inspectors had already noted the mud stains.  He had stated that if we observed that the carpets were indeed stained, that he could try to clean them again or speak to his manager about having them replaced.  ****** from the ************* team also noted that the carpets were mud stained and took photos of the stains.  He stated he would speak to his manager and team about having the carpets cleaned or replaced.  We never received a response.  

  I do not accept the response, because this is a consistent issue across consumers that has yet to be addressed.  Homeowners, like me, are left trusting the business to deliver a new construction home under the advertised level of quality stated on both their websites and sales teams.  After receiving delivery of the home, I am left to correct a number of quality issues that could have been rectified or prevented during the building process with quality controls in place.  These are not issues that I created but am left to correct because pursuing any additional judgment for injury would cost more than replacing the carpets on my own.  

  Therefore, it is my civic duty to ensure that homeowners are informed, much like similar posts on this page. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/04/2025

  The homeowner is in disagreement with a decision made about a warranty claim. The Construction and ************* teams both agreed that all measures were taken to satisfy the repair of an item (carpet staining at the orientation walk). The carpets were cleaned per standard procedure and shown to the customer in person at the acceptance walk. The Construction Manager and Homeowner both signed to approve the repairs as complete, and the homeowner was advised that this type of claim (carpet staining) is not covered under the Lennar 1-2-10 warranty guidelines. When the homeowner initiated a claim (Case: ********), the claim was denied according to the warranty guidelines and assessment of the New Home Orientation case (********). It is clear that the procedures were followed to ensure that the homeowner was satisfied with the product until the coverage expired for that issue. At this time, no further action will be taken.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22941341
  
  I am rejecting this response because:
  

  Lennar continues to minimize this as simply a grievance against a warranty denial.  This is not the case.  The concern is that Lennar neglected to exercise proper consideration during the home construction process to prevent damage to the carpet.  The issue was presented to the warranty department as Lennar does not provide ANY OTHER RELIABLE means to address grievances.  IAs evidenced by the litany of complaints on this site, this is not the first and I anticipate that it will not be the last time this occurs.  As evidenced by those claims, Lennar will resort to any means to minimize the impact of their practices and defer the costs to their customer.  It is disappointing and quite sad that, rather than build a reputation of ethical home building and outstanding customer service, they would rather exploit verbal loopholes to avoid culpability with the knowledge that their clients would rather remedy the issues themselves than attempt to pursue legal remedies because civil courts are simply too expensive to utilize.  We are not asking for a new home, we are not asking for money, we are not asking Lennar for anything other than CLEAN UP YOUR MESS.  

  As stated previously, the construction manager (*******) misled us to believe that he would work to resolve the issue by either cleaning the carpets or replacing them. ******* and the sales team both leveraged misleading and deceptive statements throughout the walkthrough process.  Additionally, my wife somehow signed the inspection when she was not even present (in ********).  This was let go under the assumption that Lennar would adhere to established and ethical business practices.  The deceptive statements do not stop there.  Once the homeowner is able to clean the home, glaring unsatisfactory flaws are fully exposed.  There is a massive crack in the garage (from the door to the wall) that does not meet the threshold for repair despite one part sinking into the ground while the other remains in place.  There is cracked grout in the bathtub.  There are walls that curve that should not.  Trim is not properly affixed.

  Last week, two boxes were added to our yard that do not service our home.  Our driveway was utilized as the primary entry and exit for construction equipment and left tread and **** mud on the driveway and sidewalks.  The grass was destroyed.  Once again, the mess was left FOR US TO ADDRESS. We have spoken with the **** Sales Team, ************** Construction Manager, and other third-parties to DO THEIR JOB and have the issue rectified.  I can provide photos. 

  All I ask is, make this right.  You have millions in profit at your disposal.  How much would carpet cost you? How much would fixing grass or spraying off the driveway cost you? A grieved client that would ensure that any potential buyer is warned about Lennar's misleading, exploitative, and deceptive business practices? Or a satisfied client that would inform buyers that Lennar can be trusted to correct issues? Seems to me like the former would cost more than carpet...

   

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my new construction home in April 2018 and within that year, the bathroom duct was leaking and sweating into the Master Bathroom ceiling leaving water stains, dampness, and discoloration. It was reported and I was told it was nothing by ****** *. He denies everything and never wants to fix ANYTHING that is on the builder. The leaking kept occurring over the course of three years and they finally sent out after another building manager, ******, who paid attention and listened and corrected the issue. I was glad ** *. was removed from Beechtree as the representative to handle our new construction issues. This keeps occurring as it has and is happening again. There are water stains and marks in my Master Bathroom ceiling in the exact same spot. I placed a request and ** *. expressed it is out of warranty. The issue was there from the build of my home, it was supposedly repaired, and it hasn't been at all these years later. I need Lennar to honor that this was not put in properly and it is STILL an issue years later as the same issue was reported within one year. Thank you!

  Business Response

  Date: 02/14/2025

  Thank you for taking the time to share your concern with us. I opened a corporate case and notified upper management to review and reach out.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new build condo and 1-2 weeks prior to closing I was told I needed to change my purchase to an investment property. I intended to rent the property short term until my lease at my apartment was up and more amenities were built (currently there were none built). The property was not intended to make money off others as an investment and I was upfront in my intentions of renting when I first signed the purchase agreement in February 2024. I was not told I could not rent it. Therefore, with the investment property designation, my closing costs tripled from 15k to 45k which I did not have in cash. Additionally, the rate given to me was 11% with the requirement, not option, to buy down to 8%. I therefore was denied funding and am not being given my down payment of 35k back.

  Business Response

  Date: 02/14/2025

  Thank you for taking the time to share your concern with us. I opened a corporate case and notified upper management to review and reach out to you regarding your ******* Money. 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22930077
  
  I am rejecting this response because: I am clicking reject because I do not want to close out the case which clicking accept would. It appears the business (Lennar Homes, LLC) is opening a case with management and thus I believe we need to keep the case open.  I have repeatedly tried to discuss with Lennar Sales agents and have yet to reach a fair and reasonable solution so I appreciate the help here.
  
  Thank You,
  
  ****** ****

  Business Response

  Date: 02/20/2025

  Any mortgage contingencies were over after ****************************************** the contract. Unfortunately, the homebuyer will be in default if they do not close on home.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22930077
  
  I am rejecting this response because: They continue to tell me this response over and over yet they are the ones causing me to not be able to close on the home.  As I stated, about a week or two prior to closing I was ready and prepared to close as a PRIMARY residence.  The closing costs were roughly 15k.  They then called me and said hey I see your listing on Zillow, are you renting this condo out? I indicated yes and that I told them that upon signing the contract in February 2024.  This was known and clearly stated by me upon signing due to having a lease at my apartment through June 2025 and also that there are no amenities built. I clearly told them my plan to rent out initially and was never told I could not.  Well, now 1-2 weeks prior to closing they inform me I need to change to an investment property and thus that causes my closing cost to go up to roughly 45k which I did not have in addition to my rate going to 11% which I had to buy down to 8%.  As a result of THEIR ACTIONS, I was denied funding for the mortgage and CANNOT CLOSE on the home.  This is completely insane they can dictate this and thus keep my 35k down payment. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $10,000 deposit down on a new home that was being built. The house was slated to be complete in march/April timeframe. In middle of January I found out my company was doing a big layoff and I was impacted so I withdrew my loan application and asked for deposit back. I sent all the HR paperwork in to Lennar and have emailed several times with no response from their area sales manager. Its been almost a month with no response from Lennar.

  Business Response

  Date: 02/14/2025

  Thank you for taking the time to share your concern with us. I opened a corporate case for you and notified upper management to review and reach out. I will also provide you with an update once I receive more information.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a complaint to Lennar due to poor workmanship in regards to the tile throughout our home. Multiple hollow tiles, disintegrating grout throughout the floor tile and within the showers. I tried to work with ***** *******, he came into our home in October of 2024 and confirmed that the tile workmanship was bad and that indeed the grout was soft and disintegrating due to incorrect grout mixture and application. We have this on video since we have a camera mounted in our kitchen. We had tile inspectors come into our home, hired by Lennar, in November of 2024, who again confirmed that the tile installation was bad and failing due to poor workmanship. We waited for Lennar to let us know when they would schedule the replacement. Instead we received an email stating that they would not replace it, but as a good will gesture, give us $11,000.00 towards the issue. This email came from both ***** ******* and ***** ******. When I requested quotes to fix these issues, the cost was over $45,000.00. Is this really how Lennar stands behind the integrity of their work? I would like to work with Lennar to resolve this issue due to poor workmanship. $11,000.00 will not cover up this issue. Please do the right thing and fix the issue.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your concern with us and I'm sorry you're experiencing this. I opened a corporate case and notified upper management to review and reach out to you directly. If I have additional information, I will share it here as well.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22924838
  
  I am rejecting this response because: they have not provided a satisfactory resolution to this issue.  
  

  if we need to supply quotes to fix this issue, please let us know.  

  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 02/12/2025

  I have not had anyone from a corporate level reach out to me.  I do have several emails from Lennar representatives as well as text messages trying to force us to take a buyout that amounts to only a 1/4 of what it will cost if we choose to take on the repairs ourselves.  All we ask is that either Lennar fixes all the current tile and grout issues due to poor workmanship or they provide us with a reasonable and realistic settlement to allow us to take on the liability of over seeing the repair work with contractors we hire.

  Customer Answer

  Date: 02/12/2025

  Pictures of the pitting in our floor grout due to the grout dissolving.

  Business Response

  Date: 02/18/2025

  Our VP of Customer Experience reached out to you via email on February 14th with our response to your concern. Should you have additional information to provide, please respond back to her with that. Ultimately, our position stands with the information provided to you within that email.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new construction house from Lennar in 2020. About two years ago I noticed issues with my tile flooring cracking. They came out and brushed me off telling me it was normal settlement cracks and couldnt do anything for me. This past August one of the rooms in my house, the flooring started popping up and I reached out to Lennar again and they at first brushed me off again, but then I discovered from doing some research that the flooring they used was recalled from the manufacturer. Lennar finally gave me a low ball offer to replace the flooring but it was far short of what it would cost to replace. They told me if the price was a concern that they would give me a number to a contractor that could do it for my settlement price. I reached out to there contractor and it was way higher than what Lennar said it would be. Lennar told me they would reach out to the contractor and get back to me. Now they are avoiding me. They are basically forcing me to file a lawsuit against them, when all I asked for was a fair and reasonable settlement to take care of the damage.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your feedback with us and I'm sorry you're experiencing issues with your floor. I opened a corporate case and notified upper management to review the situation further. They will reach out to you directly.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22921240
  
  I am rejecting this response because:
  Nobody has contacted me from Lennar.
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/18/2025

  We appreciate the opportunity to address Mr. ******** concerns. Our team has been actively working toward a fair resolution and, as of today, has provided a second option for the homeowners review.
  We remain committed to open communication and a satisfactory outcome. Please let us know if further details are needed.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22921240
  
  I am rejecting this response because:
  The new option provided is based on an unfurnished/ unoccupied home. The home is obviously occupied and furnished.  It also does not include my two additional rooms that were affected or cleaning services that will be needed. Bottom line, this is due to Lennar installing tiles that were defective.
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Lennar home at ********************************************************************, which is scheduled to be completed and closed in June 2025. Today, we visited the site to check the construction progress and discovered a hole in the foundation. This raises serious concerns about the quality of Lennar homes.I have already sent a picture of the issue to my realtor. We request that Lennar conduct a thorough inspection and redo the entire foundation. Otherwise, we will NOT proceed with the purchase and will require a full refund of our deposit ($10k), as well as compensation for the time we have invested in this process.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your concern with us so we can address it properly. I opened a corporate case for you and notified upper management to review the situation and speak with you about it.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22920198
  
  I am rejecting this response because: I have not received any response from management yet.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 02/19/2025

  I received a text message from ***** *******, stating that they could cancel the contract. I replied, 'NO,' as I do not want to cancel the contract at this moment. I have already painted and repaired my current house for sale, so Im not going to cancel the contract. She mentioned that she could transfer me to another house, and I asked if it had the same floor plan and 5 bedrooms. She also stated that Lennar does not extend the warranty for the foundation. I told her that was fine, but I am willing to keep the house (******************) if I receive credit from Lennar due to the foundation issue. I would like a Lennar manager to contact me at ******************** or call me at ************.
  

  Business Response

  Date: 02/20/2025

  The engineer has been sent to the home to perform an on-site inspection of the foundation. At ***********, the engineer found no concern that the spalling would adversely affect the performance of the foundation, but did recommend a repair of the area to protect the exposed rebar. 

  Attached is the engineer's letter.

  
  

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bathtub on the second floor keeps getting sewage backflow.Contacted three different plumbers and even checked through neighbors plumbing. They found no issue and suggest getting with the builder, in this case Lennar, to provide plans on how the plumbing might be set up. The intention is to resolve the back flooding issue.Back flooding occurs even when we don't use any water or sewage.What we are looking is the following:1. Release the building plans 2. Compensate money spent on pulling permits and plumbers Lennar denied the permit after we have spent $388 to have this released to us. In addition, Lennar has become unresponsive.The address is ************************************************************************** This is part of Lennar at Innovation in the *********The people working on this from Lennar is ****** ***** is and ***** ****.This has been an ongoing issue for over a year and is impacting the quality of life of a customer who has purchased and now live in this home.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your feedback with us and I'm sorry you're experiencing issues with your bathtub. I opened a corporate case for you and notified upper management to review the situation further. Once I have more information, I will be able to share it with you here.

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********