Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  8635 Parkland Bay Dr Parkland, FL 33076-4877

• 

  CalAtlantic Group, Inc.

  610 E Baltimore Pike 1st Fl Media, PA 19063-1750

• 

  Lennar Homes

  284 Kentshire Dr Lancaster, PA 17603-8851

• 

  Lennar

  4306 Fox Hollow Blvd Indianapolis, IN 46239-9032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I entered into a signed purchase agreement with Lennar Homes of Texas for a new construction home at **********************************************. We submitted ******* money, were approved through Lennar Mortgage, and received a title commitment listing both of us as the proposed insured buyers.After continuous communication and planning, Lennar suddenly informed us that the home was no longer available. At first, they claimed it had structural damage. Later, they changed their story, saying the home was accidentally sold to another buyer due to a duplicate entry in their system. We now feel misled and pressured to transfer to a different property one we did not choose and do not want.Despite having a valid signed contract, Lennar refuses to honor the original agreement. We are requesting that the BBB hold Lennar accountable for:Failing to honor a signed contract Providing conflicting and misleading information Pressuring us into a settlement without transparency We want Lennar to either honor the original sale or provide a written explanation and appropriate resolution, including any restitution or compensation for the breach of contract and emotional distress caused.

  Business Response

  Date: 05/16/2025

  I'm sorry you experienced this. I opened a corporate case for you and notified upper management to review the situation in greater detail. 

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved into our new house/new build in September 2022. Two months before us moving in, our sod was installed and only being watered once a month. Since we moved in, we have complained about the lawn being dead. You could see lines around where the sod was laid, and no amount of water or ferilizer would help. Every time we said something to Lennar it was "not covered under warranty" or brushed off like it was not their problem. We contacted them again in 2023 and 2024 and finally got two small strips of our lawn taken care of because it was diveted. Response to the remaining lawn was to fertilize and do a program, which we did ******* lawn program last spring, summer and fall. Those spots that were fixed in our lawn are now very green and healthy because we took care of it properly. Our lawn that was not fixed, is now dead. The back yard is dead, and we were told by a professional landscaper that it will need to be cultivated and either new sod has to be laid, or it has to be seeded. Talking to other people in our neighborhood, one house did get their lawn redone, but they refuse to redo ours, because one person DRIVES BY and looks and determines it's not bad. But they do not even come into the backyard. For a brand-new house, and for how much we spent on this house, and to be treated like this and told "its not bad" or take a snippet of "how to take care of your lawn" from ****** and send to us is unacceptable. All we are looking for is our lawn to be replaced as it should have been from the start. I have attached pictures, and one picture will show one of the strips that was redone by them, and you can see how green it is while the rest of the lawn is dead.

  Business Response

  Date: 05/16/2025

  I'm sorry you aren't happy with your yard. I opened a corporate case for you and notified upper management to review the situation further.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a home, closing 02/21 after seeing models w/ manicured lawns. Despite the promise of quality/attention to detail, our experience has been disappointing. Our home failed to meet the standards that we were promised. In our pre-closing walk through we noted chipped, cracked pavers. They assured us this was common in ******************* would replaced quickly. We also noted the yard. Why does it look so rough? Oh- give it time to grow. We did warranty claims on these. Obvious problem with yard. Next door- level even grass. Ours-weeds that never took root. Ground extremely uneven & holds sheets water as if graded wrong. This botched job is more comparable to an abandoned vacant field than the manicured lawns we were shown. Children cant run & play in yard- fear of twisting ankle. Our father( 89) moved with us. His ground floor bedroom has a door to backyard. Unusable feature out of concern for safety due to the uneven conditions. Sod, irrigation, lawn maintenance called to take a look. They say its bad adding that it failed the inspection done for Lennar. Attempt at resolution, scraped up yard w/bobcat. Removing soil not adding making the ***************** worse. We asked please look at low spots before laying sod Sent highlighted photos showing spots. They moved forward ignoring concerns. Pavers were never replaced. The response-always delay. Told us they're aware of problems, did not forget us, please be patient, working on solution. Community is almost complete. Now telling us pavers are too old to match & other homes-nearly 4 years old also have some weeds-nothing they can do.* We didn't purchase 4 year old house* We didn't cause the delays * We followed Warranty Process* We Never received what was promised, purchased, paid for We are seeking Correct grading & install ************* Replace damaged pavers w/suitable match or complete replacement ************* to support

  Business Response

  Date: 05/13/2025

  Thank you for taking the time to share your concern with us and I'm sorry you aren't happy with your yard. I opened a corporate case and notified upper management to review and respond directly.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted ******* money to Lennar ************* (**************************************************) on 04/03/2025 for the contractual purchase of **********************************************. After an independent third party inspection (dated 04/04/2025), the new construction revealed 12 major deficiencies and several others that were moderate or minor in nature. The **************************** (TREC) Property Inspection Report conducted by ****** ******, TREC License # *****, details significant problems with the roof, the electrical wiring, the plumbing, the ** ductwork, improper type of sheetrock used for firewall, untreated studs, a sloping foundation, the fence installed to close to the house, the windows not caulked properly and a damaged garage door. Other minor issues included missing doorbell and missing window screen to name a few. We submitted a **************************** (TREC) Notice of Buyer's Termination of Contract on April 7, 2025 stating:The inspection revealed numerous deficiencies, and after discussing the findings, we do not believe these issues can be adequately rectified to meet our expectations or the standards required for a home purchase of this magnitude.Although the sale was stopped and the house is back on the market, Lennar staffers **** ******** (Home Concierge) and ** ******* (Sales **** informed us that they were instructed not to release the ******* money. This decision was, according to ** *******, made by ******* ****, his boss.

  Business Response

  Date: 05/12/2025

  Thank you for sharing your concern with us and I'm sorry you weren't happy with the home as it was being prepared for you. I opened a Corporate Case and notified upper management to review and respond to you directly.

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Havent even lived in the house for a month yet and already have had handful of issues. Concrete cracking and developing holes, concrete company was supposed to come out and fix it and never did.Instead they damaged the sod in my front yard that I was told was going to be fixed but never did. Vinyl Siding is warping. Siding guy came and told me hed be back but never did. Every time it rains the front bedroom floor gets soaked. The fix didnt fix and now the foam they shot under the baseboard is showing. A beam is showing under the drywall in the living room. The metal siding at the top of the vinyl siding is coming up. The floor is lifting. The interior garage door creaks every time it opens. I never got my mailbox key so I dont have a way to get my mail. I reached out to 2-10 warranty and was told my house was never registered.

  Business Response

  Date: 05/05/2025

  Thank you for taking the time to share your concern with us. I'm sorry you aren't happy with your home. I opened a Corporate Case for you and notified upper management to review and assist.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23234452
  
  I am rejecting this response because: I will accept when the work is complete.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/16/2025

  We are aware of the concerns with the front bedroom and concrete and are actively working on having the concerns resolved. In regard to the siding, drywall, and flooring those items have already been corrected. The cluster mails boxes have not yet had the master lock changed out therefore no keys can be given to homeowners, the post office is aware that the cluster boxes are in place and they have the master locks on order. The home is under the Lennar Warranty and would not be registered with 2-10 Home Buyers Warranty.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23234452
  
  I am rejecting this response because: Ill accept when issues are complete 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Builder Built a 1964 sq home with an AC unit that is incapable of cooling the amount of square footage. My home should have had 3.5 ton unit installed versus the 2.5 ton unit that was put in place. After consulting 2 different AC companies, they stated that the home does not have an accurate HVAC installed for it's size and would change the size at the cost of nearly $7,000 dollars.

  Business Response

  Date: 05/05/2025

  Thank you for taking the time to share your concern with us. I opened a corporate case for you and notified our upper management team to review the situation further.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Lennar in 2024. After 1 treatment of snow removal the driveway concrete has begun to crumble. Several other homes in the development have experienced the same issue. I've been in the home less than a year. Lennar states that they are not responsible for driveways as part of the new home warranty, however my complaint is that the either the concrete used was defective or the process of pouring the concrete was faulty. Either way, I don't feel a company can say "we're not responsible for your new driveway" and be let off the hook for improper pouring of the concrete used.

  Business Response

  Date: 05/21/2025

  I'm sorry you aren't happy with our response to your driveway concern. I opened a corporate case and notified upper management to review the situation further.

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on the condition that there is a resolution. Please advise of any relevant case#
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home in Nov 2021 from Lennar. We started having problems with the floorboards feeling loose and moving/squeaking, as well as the stairs and the stairs' landing area, about a year or so after moving in. We have contacted customer service several times, who then sent out their service tech, and a couple of contractors, who would temporarily fix the problem by pulling the carpet back and putting more nails in the floorboards. At one point, the support to the staircase had come loose from the side wall, so the contractor had to remove the stairs, climb inside, then reattach them to the wall! And that was only after going back and forth with Lennar service, who kept trying to get me to believe that nothing was wrong.Currently, we are still having the issue with the entire upstairs area floorboards being loose, with the upstairs bathroom being the worst of it. I contacted Lennar service AGAIN, only to be told that there was nothing they could do since the houses just "keep shifting", so they can't fix that. He also told me that they would no longer be able to come out and cover the issue under warranty. I'm pretty sure this falls under structural and should be covered under the 10-year warranty, but the service tech says it's not. I feel that if they had built it correctly in the first place, there would not be all these problems. For example, when we walk upstairs a lot, the ac vents or the ceiling light will fall and hang down from the ceiling?? We have attached them back numerous times. A new home should NOT be doing this! It's very embarrassing.I hired my own contractor that came out last week and evaluated the upstairs area and said that he could fix it by adding screws to the floorboards and reattaching the subfloor. He is going to charge us 1$ per square foot and is supposed to start the work next weekend. I feel that we should be reimbursed for the cost of these repairs.

  Business Response

  Date: 04/25/2025

  Thank you for taking the time to share your concern with us. I'm sorry you're experiencing this issue. I opened a corporate case for you and notified upper management to review further.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Lennar home in November 2024 and moved in full-time in Jan 2025. We noticed an odd sounding tile near the kitchen sink. The noise continued to persist and the tiles around it started to get hollow sounding as well. Over the next 6 weeks or so, we noticed this with a few more tiles. I filled out a warranty request and someone came to fill beneath the tiles since the sound we were hearing was air underneath. I was told to allow it about 2 weeks to take effect. The filling did not resolve the issue and each day, I was noticing more and more tiles having the same issue so I followed up with Lennar and set a time for a tile installer, their leader, a Lennar ************* *** and a ******************** ************* Leader to come to my home and see what the problem may be. This morning the appointment happened. Everyone agreed that this was an alarming rate for tiles to become hollow and at about 60 tiles (these are the ones detected without moving any furniture) out of roughly 300 on my main floor. This is not an "occasional" defect, this is something seriously wrong with my home. The tile installers removed and replaced 2 tiles that had the hollow sound. They inspected the mortar and said the technique for spreading and amount looked ok. As the tiles we removed, incredibly large sections came up with ease, a clear indicator that regardless of the mortar, these were not adhered properly. One of the gentlemen suggested that sometimes problems could occur if the mortar was left too long to dry before placing the tile but with the huge amount of tile experiencing this issue that seemed unlikely that someone made this mistake repeatedly. At this point, giving the benefit of the doubt that repeated negligence in installation couldn't be the case in unacceptable. Lennar insisted they would make this right but have now completely declined to assist any further. I am left with a brand new home with a huge defect due to negligence. Absolutely no integrity as a company.

  Business Response

  Date: 05/05/2025

  Thank you for taking the time to share your concern with us. I do see our team has been out to your home to review the concern. I opened a corporate case for you and notified our upper management team to check for additional information.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lennar has completed poor work when building the homes in our neighborhood. They fired their servicer who did the drywall work and painting knowing they did a bad job. Now home warranties are ending and the most they will do is fix the drywall but not sand or paint any of their work. The original drywall work was done poorly causing cracks, nail pops, and waves in the walls.

  Business Response

  Date: 04/14/2025

  Thank you for taking the time to share your feedback with us. I'm sorry you aren't happy with the drywall and painting in your home. I opened a corporate case for you and notified upper management to review the situation further.