Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  8895 N Military Trl STE 101B West Palm Beach, FL 33410-6259

• 

  Lennar Homes, LLC

  7512 Lantern Park Ave Apollo Beach, FL 33572-1596

• 

  Lennar Homes, LLC

  9908 Sheltering Spruce St Englewood, FL 34223-4515

• 

  Lennar Homes, LLC

  405 N Reo St Ste 330 Tampa, FL 33609-1064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So many challenges with this company frame start to finish. First they were the lender and I had to reach out to ask to lock in my rate when I knew it dropped. Then home was delivered with issues on the garage paint which I had to submit warranty on 24 hours after delivery. Then there was a roof leak due to no flashing which they allowed to leak until the weekend passed. Finally the flooring has issues due to install and debris under the planks. Had it looked at by a 40 year company that confirmed however they went through a 3 month process of disturbing my tenant multiple times to say it was due to a steam mop used which is a total lie. I am in the business and know that would not cause issues with this flooring. Completely disappointed with 6 months of owning my new 500k home with issue after issue and no one will take responsibility. Voided my warranty on the floor which is obviously there go to. Additional when getting a quote to fix they quoted me the entire floor of 6k when the point of the snap flooring is you can replace by section.

  Business Response

  Date: 05/22/2025

  I'm sorry you aren't happy with your experience. I opened a corporate case for you and notified upper management to review and reach out.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Lennar Homes misrepresentation of the property boundaries at my home located at ********************************************************************************** (********** 39-349-5506). My family and I closed on the home on April 4, 2024. During the walkthrough, Lennars project manager physically pointed out two rear property stakes as our backyard boundary. Based on this, we landscaped and made significant improvements to the area.Nearly a year later, the City of **************** informed us that our lot actually includes a dramatic V-shaped indentation in the backyard, which was never properly disclosed by Lennar. This indentation significantly reduces our usable yard space and does not follow the layout of neighboring properties or the adjacent walking path. It was not clearly visible on any materials Lennar provided, and we were never shown a plat map before closing.Lennar Title failed to deliver the title commitment documents until two days before closing, giving us no opportunity to review or question the property layout. When I raised this issue with ***** ****, President of Lennar Utah, he offered no help or accountability. He falsely claimed a plat map was sent to me via Lennar Track, which I disproved. Despite this, no apology was issued.This misrepresentation has caused significant stress and financial loss. Lennar has refused to assist with correcting the boundary or working with the city to resolve the issue. I am seeking acknowledgment of the misrepresentation and a good faith effort from Lennar to correct the property line or provide appropriate compensation.

  Business Response

  Date: 05/28/2025

  While we do feel for the situation, we have confirmed that he or those representing him did in fact, on several occasions receive the information needed to avoid the situation. In the complaint, you state you received it 48 hours before the closing dates. The outside broker also received the information several days before you received the documents. Further, the property pins were reestablished around the time of the closing, long before landscaping was completed and any monitory commitments were made. You had the property pins in place confirming the layout matches that which you were provided, including the community map which shows the basic layout of the homesite and substantially matches the plot plan. Due to the timelines of the situation, we are unable to move further with your request.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23344181
  
  I am rejecting this response because: I respectfully disagree with Lennars claim that I received the information necessary to understand the true layout of our lot prior to closing. There are several critical inaccuracies and omissions in your response:
  
  
  No Plat Map Provided: At no point during the home-buying process did I receive a plat map clearly outlining the severe inward V indentation in the rear property line. The only document ever shown to us was a basic neighborhood layout in a group chat before we had even been to the neighborhood, which Lennar now admits was merely a community map. This generic image had no scale, no measurements, and no detail to reveal the dramatic indentation that affects our lot. To claim that this map substantially matches the plot plan is misleading and inaccurate. There is no such plat map with dimensions among the documents I received prior to closing.
  Delayed and Inadequate Disclosure: Lennars own response confirms that the information was sent only days before closing, and not directly to me but to my realtorwho was out of town at the time. Lennar was aware of this absence and had assured us that anything sent to my realtors Lennar portal would be mirrored to my account as well, which did not occur. Sending key boundary information days before closingafter multiple walk-throughs and discussionsis not reasonable disclosure.
  Property Pins Misrepresented: Lennars claim that the property pins were reestablished around the time of closing further supports my concern. Why werent they established correctly when we did our walk through so we could clearly see our property line? More importantly, your own project manager, ***** ******, and ****** ****** personally walked us along what they clearly identified as a straight rear property line, from stake to stake. never once mentioned a V-shaped indentation or indicated anything irregular about the lot lines.
  Misrepresentation of Lot Premium: We were charged an additional $20,000 premium for what was represented to be a superior lot. Had the true shape of the property been disclosed to usspecifically the awkward V-shape that significantly reduces usable backyard spacewe would have never paid that premium, and possibly would have selected a different lot altogether.
  City Plat from 2007 Exists: The City of **************** provided us with a plat map dated back to 2007, which accurately shows the indentation and could have been referenced from the beginning. If the City had this document, there is no valid reason why Lennar, its broker, or its title company failed to disclose this information clearly and early in the process.
  
  
  
  
  This is not a matter of buyer misunderstandingit is a matter of misrepresentation and failure to properly disclose material facts. Your team presented the property as something it was not, failed to provide full documentation in a timely manner, and has not taken accountability for the consequences of that failure. We stand by our complaint and continue to seek a fair resolution.
  
  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/30/2025

  Attached are the documents that were shared with you prior to closing on your home. Additionally, the lot premium was in place because there is no neighbor behind your home.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23344181
  
  I am rejecting your response for the following reason:
  
  The plat map in question was never provided to me at any point during the homebuying process. To support this, I have attached a screen shots that clearly shows the complete list of documents available to me through my Lennar Track portal. Nowhere in that list is the referenced plat map included.
  
  I am unsure where you are obtaining your information, but the claim that the plat map was shared with me is completely false and appears to be fabricated. This misinformation only reinforces the pattern of misrepresentation my family and I have experienced throughout this transaction.
  
  Please correct your records and refrain from making inaccurate statements regarding what documentation was disclosed to me.
  

  **** ********

  Customer Answer

  Date: 06/03/2025

  So thats it? I clearly caught Lennar lying in their response and you guys are saying that they made a good faith effort to resolve the issue? What was the point in using the BBB? 

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I entered into a signed purchase agreement with Lennar Homes of Texas for a new construction home at **********************************************. We submitted ******* money, were approved through Lennar Mortgage, and received a title commitment listing both of us as the proposed insured buyers.After continuous communication and planning, Lennar suddenly informed us that the home was no longer available. At first, they claimed it had structural damage. Later, they changed their story, saying the home was accidentally sold to another buyer due to a duplicate entry in their system. We now feel misled and pressured to transfer to a different property one we did not choose and do not want.Despite having a valid signed contract, Lennar refuses to honor the original agreement. We are requesting that the BBB hold Lennar accountable for:Failing to honor a signed contract Providing conflicting and misleading information Pressuring us into a settlement without transparency We want Lennar to either honor the original sale or provide a written explanation and appropriate resolution, including any restitution or compensation for the breach of contract and emotional distress caused.

  Business Response

  Date: 05/16/2025

  I'm sorry you experienced this. I opened a corporate case for you and notified upper management to review the situation in greater detail. 

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was built at the end of 2018. Since then we have had 7 roof leaks in the same two areas. Its where the front porch cover meets the roof on both sides. The first leak was still during the 1 year warranty. Weve tried to get Lennar to fix the problem but they said the roofer they hired refused to fix it. We continue to pay out of pocket for something that is clearly the builders fault. This company continues to build faulty homes with not repercussions.

  Business Response

  Date: 05/21/2025

  I'm sorry you aren't happy with how your roof leak was handled. I opened a corporate case and notified upper management to review your case history and reach out.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23297467
  
  I am rejecting this response because: The same gentleman who previously contacted us has repeated the same message: its ultimately up to the roofer to decide whether they will make the repair. Unfortunately, the roofer has already declined once. Lennar continues to employ contractors whose work is questionable, and its truly unclear how this roof ever passed inspection.
  
  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/28/2025

  A team member spoke to the homeowner and explained the warranty. We recommended that he contact the insurance company. He informed us that he already repaired the roof after the heavy rains a few weeks ago. He said that he understands and was reaching out to us first since the roof leaked in the same place in 2019.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Massive issues with parking in the ************** condo complex in ******* **. We are being told to park in an area that is not condusive to parking because the surface has not been properly prepared causing hardship and safety concerns. Lennar is the company that sold the condo's to us but are refusing to address this matter - we have reached out to local HOA, Board of Directors, Lennar as well as the local council and well as the congress representative that tells us that Lennar is not prepared to help us. Who are we suppose to talk to to get this resolved ? We need your help to mediate this matter. You can reach me at ************ if you would like to discuss

  Business Response

  Date: 05/09/2025

  Thank you for taking the time to write to us with your concern. I opened a Corporate Case for you and notified our Director of Customer Experience to review and respond.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23295504
  
  I am rejecting this response because:
  
  All parties must come together and seek compromises on behalf of the owners / citizens. Pointing fingers just does not help. The City of *******, *********************** and Lennar need to get together and seek reasonable compromises on behalf of their customers in **************, *******, **

  Business Response

  Date: 05/30/2025

  Our Director of Customer Experience spoke with the Homeowner multiple times. The homeowner succeeded in engaging the Lebanon City Planner on-site to review their concerns. The city has proposed a change to the flow in the townhome section to a one-way street and and will allow an exception for the no street parking ordinance in this section. Lennar's **************** team has agreed to participate in providing signage to assist with this rework project.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  We still have an issue with our water bills - most recent bill is more than $80 which is 3x all surrounding communities 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty not being honored.Within the year of my warranty, I reported garage door issues. The garage door sub-contractor came out one time, but there are still issues. Still within the one year, I reported it again. The garage door company falsely stated that they came out multiple times. This is not true. They only came out one time. They didn't show up for the first scheduled appointment on 12/13/24. The ONLY time the garage door company came out was on 1/16/25.The issues are detailed in Lennar's customer service ticket #******** **/**/** and #******** 1/16/25. Looks like Lennar closes the original customer service ticket number before the issue is resolved and creates a new ticket number...... this way the service request doesn't look so old. I keep calling Lennar and following up. Called 2/12/25, 2/18/25, 3/3/25, 4/14/25, 4/16/25. I emailed the construction manager on 4/25/25. Did not hear ******* one is taking care of this.

  Business Response

  Date: 05/28/2025

  I'm sorry you aren't happy with how your item was previously addressed. I am showing you currently have case 06838666 opened and its next step is to have it scheduled with with Trade Partner.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23289999
  
  I am rejecting this response because:

  I talked to the trade partner, and they refuse to come out again. They say my warranty expired.  But I have no warranty with the trade partner. My warranty is with Lennar and it is a valid warranty with Lennar that was reported correctly within the one year period.  The problem is now that the trade partner refuses to come out again. Can you send a different trade partner company?
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/30/2025

  On 5/29/25 Garage Door Solutions left message for you requesting to schedule work.

  Customer Answer

  Date: 06/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved into our new house/new build in September 2022. Two months before us moving in, our sod was installed and only being watered once a month. Since we moved in, we have complained about the lawn being dead. You could see lines around where the sod was laid, and no amount of water or ferilizer would help. Every time we said something to Lennar it was "not covered under warranty" or brushed off like it was not their problem. We contacted them again in 2023 and 2024 and finally got two small strips of our lawn taken care of because it was diveted. Response to the remaining lawn was to fertilize and do a program, which we did ******* lawn program last spring, summer and fall. Those spots that were fixed in our lawn are now very green and healthy because we took care of it properly. Our lawn that was not fixed, is now dead. The back yard is dead, and we were told by a professional landscaper that it will need to be cultivated and either new sod has to be laid, or it has to be seeded. Talking to other people in our neighborhood, one house did get their lawn redone, but they refuse to redo ours, because one person DRIVES BY and looks and determines it's not bad. But they do not even come into the backyard. For a brand-new house, and for how much we spent on this house, and to be treated like this and told "its not bad" or take a snippet of "how to take care of your lawn" from ****** and send to us is unacceptable. All we are looking for is our lawn to be replaced as it should have been from the start. I have attached pictures, and one picture will show one of the strips that was redone by them, and you can see how green it is while the rest of the lawn is dead.

  Business Response

  Date: 05/16/2025

  I'm sorry you aren't happy with your yard. I opened a corporate case for you and notified upper management to review the situation further.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my home in 2019, before closing Lennar repaired the shower pan. I was under the impression the repair would be a lifetime repair, given I was not told other wise, however that is not the case. This past year I started to notice the repair was starting to crack. The repair was starting to absorb water causing the fiberglass pan to become weak. If this was or is ignored, it will and can cause structural damage.

  Business Response

  Date: 05/16/2025

  I'm sorry you're unhappy with the initial repairs that were made. I opened a corporate case for our management team to review the situation further.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a home, closing 02/21 after seeing models w/ manicured lawns. Despite the promise of quality/attention to detail, our experience has been disappointing. Our home failed to meet the standards that we were promised. In our pre-closing walk through we noted chipped, cracked pavers. They assured us this was common in ******************* would replaced quickly. We also noted the yard. Why does it look so rough? Oh- give it time to grow. We did warranty claims on these. Obvious problem with yard. Next door- level even grass. Ours-weeds that never took root. Ground extremely uneven & holds sheets water as if graded wrong. This botched job is more comparable to an abandoned vacant field than the manicured lawns we were shown. Children cant run & play in yard- fear of twisting ankle. Our father( 89) moved with us. His ground floor bedroom has a door to backyard. Unusable feature out of concern for safety due to the uneven conditions. Sod, irrigation, lawn maintenance called to take a look. They say its bad adding that it failed the inspection done for Lennar. Attempt at resolution, scraped up yard w/bobcat. Removing soil not adding making the ***************** worse. We asked please look at low spots before laying sod Sent highlighted photos showing spots. They moved forward ignoring concerns. Pavers were never replaced. The response-always delay. Told us they're aware of problems, did not forget us, please be patient, working on solution. Community is almost complete. Now telling us pavers are too old to match & other homes-nearly 4 years old also have some weeds-nothing they can do.* We didn't purchase 4 year old house* We didn't cause the delays * We followed Warranty Process* We Never received what was promised, purchased, paid for We are seeking Correct grading & install ************* Replace damaged pavers w/suitable match or complete replacement ************* to support

  Business Response

  Date: 05/13/2025

  Thank you for taking the time to share your concern with us and I'm sorry you aren't happy with your yard. I opened a corporate case and notified upper management to review and respond directly.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Hello ********** We hope you can help us with this matter. We have recently purchased a house at the address *********************************************We deposited amount was $5,000 on March 5, 2025. They promised to fixed items that I requested but they did not and kept calling me to come over to check. It wasted my time a lot and affected my work and they have an attitude on us too because we didn't speak English well enough. They called me over several times while no electric and water in this property yet, I couldn't check anything. They kept wasting my time. I finally hired an inspector to inspect this house and this inspector figured out many problems that need to be fixed and the biggest problems is the roof and mold. ***** Homes LLC received the list that need to be fixed from my inspector and they said they will rush to finish within a week and still wanted us to close the house on April 30 by 3pm. This is ridiculous since the house isnt ready to move in. I kept asking for occupancy permit and I still didnt get one. I tried to discuss to them but they ignore everything and force us to close the house. They were quite on April 28, 29 and just wait until today to pass the closing time so they didnt need to o return my deposit. *** During a recent inspection of the home, our professional inspector discovered something extremely dangerous and troubling: a cigarette was intentionally left inside one of the electrical outlets of the house. The inspector took a photo as evidence and clearly stated, This is not safe at all.This incident has caused our family serious emotional distress for over a week now. We have not been able to sleep. We are overwhelmed with anxiety, constantly thinking about the danger this act implies. It has led us to feel that this home which should be a safe space for our family is not secure or suitable for us to live in.

  Business Response

  Date: 05/12/2025

  I'm sorry you aren't happy with your home so far. I opened a corporate case for you and notified upper management to review the situation further and reach out directly.