ComplaintsforMia Aesthetics Clinic, LLC

Plastic Surgery

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Initial Complaint
06/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a procedure of liposuction 360 and bbl on 02/06/2024 with Mia ******************* I paid $325 for the deposit and $2925. The total I paid for the procedure is $3,250. The surgeon took one hour and a half on my surgery and the result was a botched surgery. The day of the surgery I noticed the disfigurement right away and notified the office of my concerns when I went in the next day. My concerns were dismissed and I was told it was swelling and it would go away. I told them this was not swelling and they'll see when I go back for my 1 month post-op appointment. I scheduled my 1 month-op to discuss my concerns with the surgeon. I waited for an hour just to be told the surgeon was still in surgery and it would be several more hours until he saw me so I left. I scheduled that appointment a week in advance so to have to wait several hours is beyond absurd. This should've been communicated when I scheduled the appointment not after already waiting for an hour to be seen. I emailed the company several times in regards to my concerns and sent pictures. They continue to blame the results on swelling and outside factors that are not in the surgeons control and refuse to refund me the money I paid. Outside factors had nothing to do with my results when I was left like this on the day of surgery. They have caused excessive emotional and mental distress because they have left me botched and ruined my abdomen. All I want is my money back so I can find someone else to fix what they messed up. It's been a hassle and it's been very frustrating having to deal with this. Any touch up would have to be with the same surgeon that rushed my surgery and left me disfigured and they want to charge $2,500-$3,500 for the touch-up. I do not wish to have a touch-up with a surgeon that is clearly incompetent and an office that blames everything and everyone else for their mistake. This practice is very unethical. This goes against what a medical professional should stand for.
Business response
06/25/2024
To Whom It ************************************************ has just received the attached June 24,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
06/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After given a quote, I decided to do Mommy Makeover. Was pressured to put 10% deposit down that day, as the promotion was ending that day. Go to schedule surgery date and pay deposit, price increased by $300. Girl says, sorry I chose a wrong option when preparing your quote. I ask multiple times what other cost would be encountered/what tests/labs required. was told only bloodwork and a medical clearance from pcp. I confirmed that info at least 3 times! Pay deposit (nearly $800) and next day I learn anyone over 50 is required to complete stress test, mammogram and other tests, beyond labs and clearance visit. They KNEW MY AGE, neglected to advise of these additional tests! All has to be done within a 30 day window (between 90 days & 60 days before surgery) but will not provide the lab/test orders sooner than 90 days before surgery. Knowing dr ***** are hard to get, I tried to be go ahead schedule within that 30 day window, since if not done in that window they cancel surgery, keep your deposit. I quickly learn that offices that conduct stress tests only do so if ordered by a dr for medical issues & insurance only covers if necessary for a medical diagnosis. So, IF I could get an office to agree to do the stress test, minimum cost over $2,000, up to $4,000, out of pocket. My mammogram is done with my annual female checkup, which falls after the magical 30 day window, I would have to pay out of pocket for additional oneagain, more expenses. I didnt even check costs of the other tests. Called back within a couple business days of paying deposit, still 4 1/2 months before surgery date, to explain this will be WAY more expensive than expected, due to their staff providing incorrect information. I would have never agreed to do the surgery had I been given all this information and known of the additional THOUSANDS of dollars of expenses. They are refusing to return deposit, that was only made couple days before, even though my surgery date is still 4 1/2 months away.
Business response
06/24/2024
To Whom It ************************************************ has just received the attached June 22,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
06/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I scheduled a procedure had to pay 10% of the cost to hold my slot. Due to a family emergency I had to reschedule and change locations. Due to the change of location the new sergeon said I couldn't do a combo of the two procedures I wanted so it had to just be one. The fees to change this were told to me would be waived due to the emergency and the advanced notice. I at this point had paid more than 10% because the cost went down due to the sergeon saying can only perform one procedure. I have canceled the procedure due to the nature of the business not being safe, not being organized and treating everyone like just another body and number to get money from. I asked for a refund of my funds minus the 10% and they are now refusing to refund and saying it for additional fees that I was told I wasn't being charged for initially. They haven't completed and work or anything for this procedure let alone a simple office visit everything has been communication through phone and email and that has even been difficult.
Business response
06/12/2024
To Whom It ************************************************ has just received the attached June 11,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
06/14/2024

Complaint: 21834823

I am rejecting this response because:
There also is no medical record information that is needed to be discussed since nothing was ever completed. It was simply a surgery for a tummy tuck scheduled at the end of Aug that I have now canceled. And am requesting a refund for funds paid minus the deposit of the 10% as previously mentioned.

Sincerely,

*****************************
Business response
06/18/2024
Good afternoon ***************,
It is our company's policy to have a HIPAA consent on file in regards to assisting you with your complaint,
Please reach out to BBB to obtain a HIPAA consent form.

Kind Regards,

Customer response
06/18/2024

Complaint: 21834823

I am rejecting this response because:
I signed and sent the form back attached.

Sincerely,

*****************************
Initial Complaint
06/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 7th we booked an appointment and paid a down payment to lock in a date. We received instructions on what needed to be done before our scheduled date. Less than 24hours we received a call from Mia ****************** telling us different instructions and seemed as though we had only a limited time to get the information requested. My wife explained that we now had received two different sets of instructions which contradicted each other. The customer service was poor at best then they became rude. This gave us a bad feeling so we asked to cancel. They argued with us about this. We asked for our money back from the down payment. They argued more and told us no. I then explained that we should be able to get our money back because it had been least than 24 hours since we booked the date. This company continued to be very rude and blamed us for their poor customer service and for the fact we decided to cancel. We asked to speak to a manager. They would not allow us to even speak to a manager. We repeatedly ask for one and they simply would not let us. Then we were transferred to their claims ***** They laughed at us and basically good luck. That the date was locked in and we could cancel but the refused to give us our $711 back. I could understand it we had canceled last min and they lost business and money due to our cancellation. That was not the case because we booked months in advance. Again we canceled within 22 hours of the original time of booking the appt date. I called today to get a cancellation email. The customer service had not changed. Told me they could not send it to me for security reasons. I asked that they resend the email to my wife. They told me they were not able to do this because they do not know who sent the original email. They are very rude and unprofessional and unreasonable people who simply take peoples hard earned money.
Business response
06/07/2024
To Whom It ************************************************ has just received the attached June 7,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
05/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
April 30, 2024 is the date of surgery- I picked up Faja on May 17, 2024. I purchased 2 with my surgery they don't fit and this is less than 8 hours after wearing yhe Faja is extremely loose no compression at all I have been giveen the run around with phone calls and not getting the results desired- I tried on a diffrent brand that I was not given I would say the material is diffrent this should be a simple fix but it's not. I believe I should have some compression and do understand that at some point the fajs would need alterations but not 8 hr later ?? All I am asking is that I receive the correct size and the one that is open I would consider damaged due to incorrect sizing? Desired outcome is 2 fajas, I purchase 2
Business response
05/22/2024
To Whom It ************************************************ has just received the attached May 22,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
05/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I scheduled to have breast reduction surgery on august 8th on march 29th. I was not aware of the health risks and dangers of the surgery or going under general anesthesia. I never saw the provider or had a consultation. I only spoke with someone over the phone and scheduled a date for surgery. I called back a day later after realizing it was not something I wanted to put my body through and wanted to cancel and get my deposit back. The representative told me if I cancel they would keep my deposit. There were no services rendered to me and I think that for major surgery especially when it comes to the health care field that this company's policy is dishonest and beguiling. I feel like i was scammed into paying that deposit without any notification from a medical doctor. I would like my money back in its entirety because I cancelled well within the time frame before the surgery and never even spoke to a doctor about why I needed or wanted the surgery.
Business response
05/21/2024
To Whom It ************************************************ has just received the attached May 20,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
05/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wrong size implants were inserted by physicians. Company refuses to repair physician mistake without paying a fee larger than Original invoice. Current physician (same company, previous physician is no longer with company)authorized surgery "re-do" for free due to previous physician error.
Business response
05/17/2024
To Whom It ************************************************ has just received the attached May 16,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
05/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I researched online to have a breast procedure & was contacted by *** with a list of drs. ******* was highly recommended by *** as dual board certified & coming from his own private practice. I requested augmentation & was told that ******* recommended a lift to get the desired results or my b****** would remain "saggy" but bigger. I agreed to this, paid the deposit, & booked the recommended procedures. *** repeatedly told that I would meet the surgeon the day prior and we would discuss different variations of the scheduled procedures. I did not meet the surgeon the day before, as promised. 10/21/23 I met ******* who was very callous and explained he was mid surgery with a BBL patient who was being "flipped over" as he marked me up for my surgery. Valauri brought 3 size implants & told me to choose. When I asked about cup size he became agitated saying he wouldn't discuss cup size only cc. I chose the middle size ************ told the woman in the hall to prepare 450cc to 500cc. He said this was because size could differ a little & he would choose when I was under. He said he would choose a breast lift that would suit my needs. He never discussed under/over muscle options or any variations of the procedure, as he was in a hurry. I received over muscle sizes 365cc/335cc which are noticeably different. My b****** are just as low as they were before the ************* now have very visible large wrinkles in my b****** They are unsightly & have severely altered my self perception. I requested a "touch-up" with ***, which they denied & now recommend I pay for another type of breast lift to fix what the first surgery caused. The touch up was denied because "results can vary based on different factors". I do understand this, but this is a case of a complete lift failure. I did not choose the procedure, the surgeon did and unfortunately it produced no results. I followed ALL aftercare instructions precisely. I can provide all pictures and emails of communication.
Business response
05/17/2024
To Whom It ************************************************ has just received the attached May 16,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
05/21/2024
How can I obtain a copy of the ***** Release? I will gladly sign one.
Thank You,
*********************
************
Customer response
05/21/2024
I have called and requested a HIPPA release form, and was told that the nurse would be in contact. I have also emailed and requested the release form.
Customer response
05/21/2024

Complaint: 21720477

I am rejecting this response because:

Sincerely,

*********************

***Please See Attachment***
Customer response
05/29/2024
I'm just checking in. Did you need anything else from me? Do we just wait for *** to respond?

Thanks!
Business response
06/03/2024

Good morning **********,

We are disappointed to hear that you are not completely satisfied with the aesthetic outcome of your Breast lift and breast augmentation. Your request and desires as a patient are greatly considered. As stated in your signed contract,you recognize that the practice of medicine and surgery is not an exact science and understand and accept that fees are paid for performance of the Services only, and not a guaranteed result. You acknowledge that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, there cannot be any warranty, expressed or implied, as to the results that *** be obtained.

As you know, there are no guaranteed results or outcomes when it comes to surgery.That is specifically mentioned in the terms and conditions:

No Warranty.?Patient recognizes that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and NOT A GUARANTEED RESULT. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, COMPANY DOES NOT GIVE ANY WARRANTY, EXPRESSED OR IMPLIED, AS TO THE RESULTS THAT *** BE OBTAINED.

Please understand that the outcome of the procedure is dependent upon various factors,many of which are outside of Mias control. In certain cases, a patient *** request a secondary or touch up procedure within the first year. Approval of a touch-up procedure is within the surgeons sole medical discretion. You were advised by the doctor prior to your surgery, that breast augmentation and augmentation mastopexy that your skin envelope will stretch out in weeks,months or years depending upon the skin, the weight of the breast tissue and breast implant, bra wear, physical activities, and other factors causing the rippling.As for this you were denied a touch up procedure and recommended a new procedure.

Although we are disappointed to hear that your surgical results do not exactly align with your aesthetic expectations, *** Aesthetics has rendered all appropriate medical care to you and has fully rendered all services pursuant to the contract.

Please contact us if you have any questions or concerns at ************.

Kind Regards,
***************************
Executive Assistant
Customer response
06/07/2024

Complaint: 21720477

I am rejecting this response because:
While surgery results can vary, and it is possible to have outcomes that the patient doesn't expect; it is never acceptable to leave the patient in a cosmetically worse state when they came in and then to tell that patient that they consented that results weren't guaranteed. Yes, variation of results and difference of expectations is acceptable, however expecting a patient to pay for a "touch up" when the patient was left looking cosmetically worse then when they came in is the fault of the surgeon, especially when the patient followed all after care surgery instructions exactly. I did not request a breast lift, instead it was recommended to me by *** who expressed it was the recommendation of the surgeon. I followed this recommendation and paid for the lift. I did not choose the type of breast lift, it was also chosen by the surgeon. My b****** now have "wrinkling" or large divots that are easily visible in a swimsuit, and I'm being told I should pay for another breast lift, when the first one left me worse off than my natural breast appearance, because another lift would solve these problems. Again, I did not request a lift originally, it was recommended to me so my b****** wouldn't be "bigger but still saggy", and I certainly didn't choose a lift that produced no results.

Sincerely,

*********************
Business response
06/13/2024
Good afternoon **********,

Your request and desires as a patient are greatly considered. Our Surgeons always strive to meet the patient goals and expectations,but other factors come into play such as skin retraction which the surgeon can not control. You were advised by the doctor prior to your surgery, that breast augmentation and augmentation mastopexy that your skin envelope will stretch out in weeks, months or years depending upon the skin, the weight of the breast tissue and breast implant, bra wear, physical activities, and other factors causing the rippling. A 2nd round breast lift was recommended to tighten the skin and improve the wrinkling.
As you know, there are no guaranteed results or outcomes when it comes to surgery. That is specifically mentioned in the terms and conditions:
No Warranty. Patient recognizes that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and NOT A GUARANTEED RESULT. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, COMPANY DOES NOT GIVE ANY WARRANTY, EXPRESSED OR IMPLIED, AS TO THE RESULTS THAT *** BE OBTAINED.
Although we are disappointed to hear that your surgical results do not exactly align with your aesthetic expectations, *** Aesthetics has rendered all appropriate medical care to you and has fully rendered all services pursuant to the contract.

Please contact us if you have any questions or concerns at ************.
Customer response
06/14/2024

Complaint: 21720477

I am rejecting this response because:

"A good outcome is expected". I never expected perfection, but i also didnt expect to be left with b****** with a physically worse appearance than when i arrived. Especially considering that I followed all instructions as requested.

Sincerely,

*********************
Business response
06/18/2024

Good afternoon **********,

Our Surgeons always strive to meet the patient goals and expectations, but other factors come into play such as skin retraction which the surgeon cannot control. A new procedure was recommended please contact us at ********** if you have any questions or concerns.

Although we are disappointed to hear that your surgical results do not exactly align with your aesthetic expectations, *** Aesthetics has rendered all appropriate medical care to you and has fully rendered all services pursuant to the contract.

Kind Regards,
Customer response
06/18/2024

Complaint: 21720477

I am rejecting this response because:
I should not be asked to pay for a procedure which was preciously recommended to me, preformed and failed. It didn't fail to meet expectations, it was a failed procedure. There is a difference between the two.

Sincerely,

*********************
Initial Complaint
05/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had lipo 360 at the ************ location because I live here, and was seen post op for what I thought was a seroma but as I have healed it is not a seroma but a very large missed spot. Initially the surgeon ********************** did not want to admitted it was a missed spot but told me to come back at month 6, know mind you they start charging you for office visits after 3 months. With consultation with a NP we both agreed it was a very large missed spot. Now they want to charge me $2-3500 to fix it (as O.R . fees) . This what I paid for the total procedure and stated I need to travel to ***** ** for this to happen. I should not have to do any of this, as good business and good quality care I should not have to travel and then pay for a mistake but it should be fixed without all this difficulty. This whole process is terrible and a scam.
Business response
05/16/2024
To Whom It ************************************************ has just received the attached May 14,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
05/22/2024
***The Consumer Has Sent Her Hippa Release As Request From The Business***

***Please See Attachment***
Business response
05/22/2024
Good afternoon **********************,
Thank you for submitting your HIPAA consent , but we can not accept your consent unless it is notarized by a notary.
Kind Regards,

Customer response
05/23/2024
This dose not require a notary to release any information to BBB. They have my permission to release any information, if this is their form, they are trying to make things difficult.
Initial Complaint
05/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On march 4, 2024 I placed a deposit for $780 for a surgical procedure of tummy tuck and liposuction. I was told by several staff member that the dr did these procedures in one session. After speaking with 2 of his patients who had surgery with them recently they informed me the dr refused to do their request for tummy tuck and **** and didn't give them the money back. I finally had a manager call me and tell me that no he doesn't do the procedures together and apologized for the misinformation however i got an email today telling me they cant give me a refund because its non refundable per policy. i called and told them the policy agreement for no refunds is void because they gave me a false statement indicating that the doctor would do liposuction and tummy tuck together on me. had they told me the doctor did not do it then i would have never paid. I paid money under false pretenses
Customer response
05/10/2024
I spoke to a representative today from *** and they agreed to refund my money of $780 and apologized. **** is handled thank you so much.

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