ComplaintsforBurger King Corporation

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was told the items I ordered was not available upon visiting the store. The manager said he cannot refund me and when I asked why not he said he has nothing to do with this. He also stated that I should've called to confirm if the food items are available prior to ordering.The manager was extremely rude and cursed at me. He walked away without providing a resolution and refused to provide his name for reference. Simply put, I placed an order, went into the store, and was told I'm not getting the items or w refund. What's worse was he called me the b word.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This keeps happening whenever I visit any of my local Burger King's. We order our food on the app, then when we get to the store, they tell us they don't have some of our food items, but that they are unable to give any refunds for food you are not given, you have to go on the app and send a message telling them that yet again, you didn't get your food, and they give you an offer for $5 that doesn't even cover what you spent, let alone gas, and thn you are just forced to spend more money there to use said offer. The one day we drove to one Burger King where they said they didn't have our food, and couldn't give us a refund, so we drove to a different Burger King, where they ALSO said they didn't have our food, but couldn't give us a refund, and even after reporting this, they kept the food on the app, and almost a week later, it happened YET AGAIN, but they are refusing to acknowledge that I ordered AGAIN, and it happened, AGAIN.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Using the app my order was sent to the wrong location. I contacted support and they responded saying they are working on fixing the issue and let them know if I need anything else...... I replied saying Well I kinda need my money back please. I've since sent a few emails the last two weeks, they won't answer or do anything about it

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ******************************* (RBI), has its U.S. headquarters in *****, ********Subject: Formal Complaint Against Burger King for Lack of Response and Negative Customer Experience Dear Sir/*****,I am writing to formally file a complaint regarding a distressing experience at a Burger King location, and the subsequent lack of response from both the franchise and corporate headquarters. This issue began with an incident on February 25, 2024, and was followed by multiple unanswered inquiries dated March 15, 24, 26, and April 1, 8, 10, 16, 18, and 23, 2024.On the morning of February 25, 2024, I arrived at the Burger King drive-through at approximately 6:52 AM, before the restaurant's opening time of 7:00 AM. After waiting for a few minutes, I was approached by an employee who, despite my compliance and willingness to wait for a system reboot (as I was informed the system was down), aggressively threatened to call the police if I did not vacate the premises. This confrontation was not only uncalled for but also hinted at possible discriminatory undertones regarding my gender, race, or vehicle type, as there was no reasonable cause for such escalated action.I reached out to the corporate headquarters on March 15, 2024, seeking an evaluation and explanation of this incident, expecting that Burger King would not endorse such treatment toward customers waiting for service. The lack of any response to this and subsequent follow-*** has been equally concerning, reflecting a disregard for customer experience and corporate accountability.Given the gravity of the situation and the lack of dialogue from Burger King, I am compelled to request the intervention of the Better Business Bureau. I seek your assistance in mediating this matter to ensure that it is appropriately addressed by the relevant parties at Burger King. Please facilitate a written response from them, which I would like to receive both via **** and email at **************************,*********************

  Customer response

  05/28/2024

  So far I have not been contacted and very much want to know the headquarters of the franchise supports the actions of the local owner/manager.

   

  jc

  Customer response

  05/30/2024

  I see the Better Business Bureau seems to be Me a question on May 29, the content of the text is not comprehended and it is here by requested that the Better Business Bureau use different words and communicate the request.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  At 1:10 pm today, I was at the Burgert Kin at ********************************************I went in trying to use my Burger King rewards 'Rewards' to get a Double Whopper with Cheese. I then gave the offer number to redeem the 'offer' for the free any size fries with a $1 purchase or more. When the lady did this she said my Double Whopper with ****** was gone. So now I could not get the "Reward" that I had earned from Burger King. This lady was rude and snide to me. Then a black lady (who said she worked at Burger King) told her that she did not have to help me. This black lady did nothing but make the situation worse. She poured gas on the fire. The black lady's stance towards me was downright rude and racist.I asked for the manager, the lady behind the counter said she was the manager. That turned out to be lie. She then said that she would call her manager. She came back and said that they would 'allow' me to pay half for the sandwich that I had a reward for to pay in total. I asked her for the managers number and her name. She refused to give me her name or employee number and gave me an incomplete phone number for the manager.Obviously, Burger King doesn't ***** their employees on how to deal with customers or handle issues that come up in the store. This entire episode was a mockery. I'm looking to have Burger King reinstate my points or send me a coupon for a free Double Whopper with Cheese.It seems like Burger King doesn't honor their Royalty rewards. This is stealing money from their customers.******************************** e-mail: ************************** cell: **************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Online order of a Burger King ***** The restaurant forgot half of the order. I asked for a refund and they refused to credit my card back, then stopped replying when I asked for an explanation as to why they can't refund me.

  Customer response

  05/15/2024

  Finally got a refund. I had to follow up threatening to dispute the charge and say that I contacted you for them to process it. Shouldn't be that difficult. The refund ended up being MORE than the $5 coupon they offered. I can't imagine how much they're stealing from consumers through this process.

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to Burger King on 4-13-2024 around 10:30am and ordered a ********** and a chicken jr that was cold and not up the par it also had hair on the outside of the sandwich wrapper. I showed it to the girls at the window in which they had terrible attitudes told me they couldnt refund me nor take it back.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  April 8 2024 at 11:23am At the location *********************** on this day, Burger King definitely didnt let me have it my way order 954# I placed it through the drive-through on the app because I have anxieties and certain things trigger me like this particular situation once I pay for my food on the app it told me to proceed to the drive-through My order was being prepared and to give the representative my order number once I got to the speaker, which I did he told me my order was not ready and that it was coming up. I said no problem. I waited at three cars once I approached the window. He told me he doesnt have an order for my order number 954. I said thats impossible. This is the location. I then proceeded to give him the address which match with his he said yeah, but we dont have your order you probably placed it at another location. I said no I didnt Imy order was being prepared and to give the representative my order number once I got to the speaker, which I did he told me my order was not ready and that it was coming up. I said no problem. I waited at three cars once I approached the window. He told me he doesnt have a order for my order number 954. I said thats impossible. This is the location. I then proceeded to give him the address which match with his he said yeah, but we dont have your order you probably placed it at another location. I said no I didnt. I just verify and prove to you that I have a order I just asked to speak to his superior because it looked like we wasnt getting anywhere but back-and-forth once the superior come ***** she had a nasty attitude and told me I dont have an order there, and I needed to leave her drive-through. She proceeded to slam the window and called the police on me causing me to have an anxiety attack I came into. I needed to get the order that I paid for once I came in. She said oh we just got your order. I mean, Im waiting on fries. The police came I asked for a police report number pp2404048000885

• Initial Complaint

  04/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered through the ** App. Missing food and immediately had to reorder the missing food. Which cost me additional fees and tip. My email associated with the App is ********************* I send a message to customer service regarding the missing food and what happened. For whatever reason customer service ******* contacts me at my gmail account and says to submit photos etc. I submit the app photos showing my order and my reorder and explain to ******* she is contacting me through the wrong email associated with my account. She doesnt read my message, offers a $15 credit IF I create an account associated with my gmail account. I replied explaining I already have a ** App account and want the credit to go to the account I order from. She never responds back. I open a second customer service request. ******* responds asking for the same information, offers 1000 points(which doesnt even cover the cost of the missing food) and I respond with my information again. She never responds back. I do this a third time and she continues to ignore me. Im including pictures of my full original ** App order and picture of my reorder of the missing food. Im also including pictures of ******** reply with her offer to me. Im including my immediate follow up reply to her which she ignores. She never responds back.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I put in a mobile order for breakfast at 1024 and I didn't arrive until 1035. I got to the window and they said breakfast is over and you have to contact customer service to get a refund. I didn't realize that they don't put the order in until you arrive. This method completely defeats the purpose of ordering online since the idea is to put the order in ahead of time and skip the wait.After you've gotten a couple of refunds for whatever reason like the store being closed when it's supposed to be open. They stop taking your requests for refunds even if you never received the food. The screen just says loading and it never stops. I had to do a whole bunch of other things to get it to where I could get a response (trick the system) and it seems to be the same person with the same generated responses. They're literally trying and succeeding at stealing people's money intentionally. This is unacceptable and a company as rich as burger king should certainly know better and be held to a higher standard. This method that they have for a refund should absolutely come to a stop.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩