ComplaintsforBurger King Corporation
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered thru door dash and they didn't read my instructions at Burger King no pickles or onion and they did it anyway. I tried calling the store and there playing games again and not answering the phone to correct the issue this store needs to be closed down or hire new employees that know how to do there job the rite wayInitial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This location repeatedly causes errors with the ordering app. It takes my money and I get no food. ***** is absolutely terrible with customer service and unwilling to help at all. She rolls he eyes and acts like a teenager. The entire staff appears to be on probation. Or illegal. I'm so sick of this store. They just need to close. I have countless problems with this location from missing food to incorrect items. The app changes the order location. It is a nightmare. I am not guinea pig. This beta testing on the paying public should be disclosed with every attempt to place an order since the app is always in repair. Paid $2.37 and used 250 rewards points. I want a refund to my card, I want 250 reward points back, I want an apology from GM *****, I want ***** to be retrained on customer service, and she needs an attitude adjustment. I'm here every day. I see these people all day every day. I see them arrive in their cars and leave. I'm always here. Too bad you don't like regular customers.Business response
05/15/2024
This store location is not required to enable Mobile ordering for customers. At this moment, This location is Upgrading their POS systems , registers, monitors, internet ...ect to better value our guests. Unfortunately , the restaurant's are not responsible for any errors that are made thru the Mobile App, at which if there was an error, the customer would have to contact support thru the mobile app for refunds and such.Customer response
05/15/2024
Complaint: 21643349
I am rejecting this response because: customer service refuses to make refunds. First, they will ask for more information, then they will not respond, then another attempt gets a new response from a different person, and no refund happens. You took money. You agree that errors happen on your end. Therefore, under the law, you are required to provide a product or a refund. Blaming another business for your error is unacceptable. The app is flawed. Refund my purchase.
Regards,
***********************Initial Complaint
05/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered food on their app at 12:07 PM GMT-4 05/24/2024 while sitting in their parking lot. 30 minuets later the food still wasn't ready. I asked the employee and she said they just got the order and that there were several other people ahead of me. I asked for a refund and she gave me an attude and said I had to refund the money myself. She then ignored me to take care of another rude customer towards me, so I left. I went on the app to get a refund and the automated system said it didn't understand what I was asking. So I tried to call their customer service number. It was an automated system that tells you to use the app. All I want is my money back. Horrible customer service, and nothing but run arounds.Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On the 19th of May I purchased food from Burger King at ******************** ************** in *********** ND and had it delivered. I paid for the delivery fee as well as a tip for the driver.When I received my order, the fries were not present. I tried to call the store but they did not answer their phone. My husband went to the store and let them know that that fries were not in the order. They gave him the fries and he came home.On inspection of my burger I found that they made 2 burgers the same. The one that was supposed to have cheese, pickle, ketchup and mustard was made like the other one with mayo. I got on the chat with Burger King to see what they could do about the burger. At this point I just wanted a refund and they offered me a $10 coupon to order again. I told them I did not want to purchase anything else from Burger King and would like a refund.I then wrote to what I thought was the corporate email and explained what was going on., **** there said that they needed pictures of the order. No where on the website or chat did they say they would need pictures. Of course, at this time, I couldn't take any.I then asked for a refund a third time, and **** said that she could give me a $10 and 2 $15 dollar coupon. I refused this again. I just want a refund for my purchase.Initial Complaint
05/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I went to the ************* location, these employees are incompetent, rude and lazy. I ordered through their BK app. Around 10:49a I had to cancel it due to the fact that they werent ready for lunch. The second time I went which was today for a coffee that I ordered through the app, just for one employee and another that was hollering that they only received two orders. I call bull! Once I left the establishment my order said that it was competed I have reached out to customer service and they will not rectify this situation.Initial Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered food, which they advertise. But as a fast food company. They never intended to complete the order. I pre ordered on their app. And upon arrival was told it wod be 30 minutes. This as a fast food company. And ordering ahead on an app. They refuse to refund me. When they had even thawed the supposedly fresh food I ordered.They have zero ability to speak with a representative in any way ****** or form Period. End of story.They are happy advertising and using an app to Directly steal money with zero recourse for customers.Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The issue is with Burger King's **** card and online payment system. If you have a **** card, you can load it on their app. When you use it, if the balance is insufficient, you either have to use another payment method or their system will take the balance available and then debit your credit card $5 rather than the difference. There are no other options that I can find. If you try to use the original physical card in person and pay the difference in cash, their system says the card has no balance. So you're essentially locked into loading money to the app in perpetuity or abandoning your balance.I tried to contact their support and got a canned non-answer from what seemed to be a bot.No other major companies work like this. At a bare minimum you can use the physical card. At best you can combine payment methods.Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Multiple occasions Im missing items that I ordered. I requested a refund for the missing items and non was offered. Its fraudulent to pay for something and not receive it. Im requesting a lawful refund of the items that I didnt receive.Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Wednesday, May 8th I used the Burger King *** to place an order for breakfast, I told it to use my location (my mistake) and it chose one further away from me for whatever reason. I decided it was best to just handle it after I got my breakfast and got to work so I placed another order, and again foolishly used the close to me feature-Mind you I am in the parking lot when I place this order. It still routes me incorrectly. I try to call in the issue, the call line is a bunch of automation that never answers anything, I file an issue via the ***, they refund one order but not the other, so now I'm being forced to pay for something I never received, not only this but it just ***** me that there was NO WAY for me to reach a single customer service representative, this should have been an open and shut issue. Regardless, I have received ONE of two refunds, I want the other.Initial Complaint
05/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I ordered 2 frozen Cokes from a local Burger King via their mobile app. When I arrived their machine was not working correctly and I was asked to wait. I waited a short while then requested my drinks. Their machine still was not working correctly and I had to leave. I requested a refund via their app and was told I would receive an email. I received an email later stating that I would not receive a refund because I had too many refunds. This store has had a number of problems recently regarding their frozen drink machine. This cycle issue has happened before and one trip the restaurant had closed due to a software issue. It is not my fault if a company as large as Buger King cant provide equipment that works properly. I love their frozen drinks and order them frequently. I would much rather have had the drinks. When I pay for something I expect to receive it or else refund my money. I did not place an order to be charged and not receive what I paid for. They couldve issued a credit for future use. This is not how you do business.Customer response
05/30/2024
Greetings!Thank you for your email. The business did contact me and refunded my money. Thank you so much for your help, this would not have happened without your assistance.Best Regards,***************************
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Customer Complaints Summary
333 total complaints in the last 3 years.
186 complaints closed in the last 12 months.