Complaints

This profile includes complaints for Interval International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Interval International, Inc.

  6262 Sunset Drive Miami, FL 33143

  
• 

  Interval International, Inc.

  PO Box 431920 Miami, FL 33243-1920

  
• 

  Interval International, Inc.

  9995 N. Kendall Drive Miami, FL 33176

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an exchange through interval on 8/10/24. On 8/12/24 I received a call from the resort who left a voicemail saying to call back to pay the all inclusive fee, which we obviously knew about when booking. We had visited this resort in October of 2023 for a week. In the terms of the exchange upon booking, it said "Exchanges or Getaways into the same destination of ************** or ******* or combination of resorts (****************************, ************* at *************************, ******************************************, ******************************** ) are limited to ONLY two consecutive or concurrent weeks per membership for every two years (2 years from last confirmed date)." We never did 2 consecutive (or concurrent) weeks in 2023 or was that what the booking for was this time in 2024. I never received any communication from Interval about any of this. 4 days before leaving for our vacation, I tried to log in to Interval, and my account was locked. Upon calling customer service to get our account unlocked is when I learned that our reservation had been cancelled. Without anyone telling us. We were due to leave for vacation in 4 days when I found this out. Which then resulted in our family losing hundreds of dollars in other expenses related to this, as well as the certificate that I was using expiring without us being able to use it. **************** has been more than rude, and I've gotten nowhere with anyone taking any sort of responsibility in any of it. I don't know how you can cancel a reservation and not get a hold of anyone on the account. Not a call, not an email, not a letter. Nothing. We did not, and were not violating any policy.

  

  Business Response

  Date: 10/21/2024

  On Thursday, October 17, 2024, Interval International was able to speak with Mrs. **** ****** regarding her concerns.  Interval International reviewed some of our programs to provide a better understanding of our functions.  Mrs. ****** was advised that when booking a resort with limitations this information is provided through the online booking process and on the confirmation document under the Important Advisements section.  Interval International explained that we are a separate company from the property she selected to book at and do not have control of the booking limitations as set forth by the property.  Interval International is a vacation exchange provider and does not sell, manage, nor operate any resorts.  We offered to check other locations and dates with the certificate; however, Mrs. ****** declined.  On October 15, 2024 the transaction was cancelled, and the booking fee of USD $349.00 was refunded.  The Accommodation Certificate ******** was reactivated for use in the account.

  Customer Answer

  Date: 10/26/2024

   
  Complaint: 22431367
  
  I am rejecting this response because: my reservation did not match the limitations that were on their website.  My reservation didn't violate anything. During the phone call that I had with a customer service **** she acknowledged 4 separate times during the call that my reservation did not match the limitations, and that the limitations on the website (which is what the consumer has access to) and the limitations on the information that the customer service **** have access to are in fact different.  But going off of what I had access to to book the reservations, was not incorrect and I didn't violate anything.   She went to tell me that the resolution to my problem was that she would submit the description on the resort listing to be changed to match the limitations on their end, as they were wrong on what the consumer reads. That doesn't help a thing for me.  She also "reactivated" the certificate that we were using, but it expired in 2 weeks.  I asked for it to at least be extended, and she said no.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 11/12/2024

  On Tuesday, November 12, 2024, Interval International was able to contact Mrs. **** ****** to discuss the concerns mentioned on the Better Business Bureau Complaint.  As a customer service gesture, we have issued an Accommodation Certificate # ******** valid until November 12, 2025 and will require the payment of the exchange fee.  

  

  Business Response

  Date: 11/13/2024

  
  On Tuesday, November 12, 2024, Interval International was able to contact Mrs. **** ****** to discuss the concerns mentioned on the Better Business Bureau Complaint.  As a customer service gesture, we have issued an Accommodation Certificate # ******** valid until November 12, 2025 and will require the payment of the exchange fee. 
  

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified Interval International that I am physically unable to go to my one week vacation at **** resort in ********* CA due to my involvement as a pedestrian in a hit and run by a vehicle. I offered to provide police report and drs. statements but they will not waive the fee to reschedule this week. This is an emergency situation which I could not prevent. I have called several times and the agents do not resolve to my satisfaction and tell me its my fault because I did not purchase their insurance.I hope you can assist me with resolution of this matter.Thank you,

  

  Business Response

  Date: 10/15/2024

  On Tuesday, October 15, 2024, Interval International was able to contact Ms. **** *******, to discuss the concerns mentioned on the complaint.  Interval International was able to issue Ms. ******* a Fee Waiver # ****** valid until October 15, 2025.                                                                                                                                                                                                                                                                  

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We deposited our unit months ago and booked a 2-bedroom in ******, *******. We PURCHASED the e-trade-plus program, which would allow us to re-trade this reservation, should a better suited location for our family come up - this program specifically stated there would be NO FURTHER CHARGES for up to 3 transactions. We have been checking daily for a different location for the same week and 1 came up today in ********, ** - and we wanted to invoke the e-plus and get it. When I went to re-trade, the website was making me pay an ADDITIONAL $229 fee, when it was supposed to be FREE with my e-plus option that I had already paid a large sum of money for! When we've previously used the e-trade-plus option, we could invoke e-trade-plus 24 hours or more before check-in. I did not know about any additional fees when I purchased the E-trade-plus add-on and it was never specified in any of the "small print" when I purchased it. We would hope that Interval International will refund the $229 ADDITIONAL fee, as we feel this is unfair and deceptive practices... as we were never notified of any changes in the E-trade-plus policy. This is truly not okay.

  

  Business Response

  Date: 10/23/2024

  On Tuesday, October 23, 2024, Interval International was able to speak with the account administrator Ms. ***** ***** on behalf of the account owner ***** ****** regarding the concerns mentioned.  Interval International was able to provide and assist with a clearer understanding of how the E-Plus program works.  As a customer service gesture, ********************** issued a Fee Waiver # ****** valid until October 23, 2025.   

  Customer Answer

  Date: 10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Address on account is ****************************************************************, email address on account is ********************* phone on account is ************.I traded my unit months ago for a one bedroom unit for the ***********************, ********* ** sept 7-14, 2024. I purchased the eplus program which would allow me to retrade should a better unit come up with no further charges. I had been checking daily for a bigger unit for the same week and a unit came up today for a 2 bdrm unit at the ***********************, ************ sept 7-14, 2024 and I wanted to invoke the eplus and get that unit. When I went to retrade, the website was making me pay an additional $229 fee when it was supposed to be free with my eplus option. I called and was informed that they had changed the policy about a year ago (I was not informed of this) and that the eplus option could only be invoked 2 weeks or longer before my check in date. When I previously used the eplus option, I could invoke eplus 24 hours or more before checkin. I asked them to waive this rule as I did not know about it when I booked and that was not the rule the last time I purchased the eplus option. Interval International would not waive the $229 fee nor would they just make the retrade manually for free. I feel this is unfair and deceptive practices as I was not notified of the change of eplus policy before I used it again. I would like a refund of the $229 fee that they just charged me to get the 2 bdrm unit I wanted.

  

  Business Response

  Date: 09/05/2024

  On Thursday,September 5, 2024, Interval International was able to speak with ******************************** regarding the concerns mentioned on the Better Business Bureau Customer Complaint.  ********************** was able to provide and assist with a clearer understanding of how the E-Plus program works and where online to obtain additional information on this program.  As a customer service ****************************** submitted a refund for the rebooking exchange fee in the sum of USD $229.00.  Interval International was able to address Mrs. ******** concerns and provide a satisfactory resolution.

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Interval made the situation right and I am completely satisfied with the resolution!  Thank you to BBB and to Interval International!

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a timeshare owner through interval member # ******* since 1995. I submitted an exchange # ********* of my Florida Timeshare on 2/1/24 . I submitted my 2 bedroom timeshare in exchange for a studio at *********************************** in ***** to be used on Aug 23- 30, 2024. I received a confirmation of the exchange agreement and I also paid an international exchange fee of $308.00. I also received a guest certificate for my niece, *******************************, to go on the trip as my guest. When ******* arrived at the *********************************** property and presented the confirmation of exchange and guest certificate she was told by the general manager and front desk reception that the resort did not have a contract with interval and she was charged the regular daily room rate, in addition to the all inclusive fees per day. We should not have to pay the daily room rate or taxes since this was a valid exchange I made through interval. When I contacted interval at the ************ number I spoke with *************************** and he said the hotel would reimburse us within 24 to 48 hours. The refund was not made and when I tried to call *************** back I was unable to get through to him or leave a message. I would like a refund of all hotel fees except for the all inclusive daily fee for this trip.

  

  Business Response

  Date: 09/13/2024

  Interval International has been in contact with Mrs. **** on various occasions regarding her concerns. Due to the nature of this type of issue, it requires a certain level of research,additional information and this case is actively under the review process.  On September 13, 2024, Mrs. **** was provided with an update.  

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22213494
  
  I am rejecting this response because: I have provided all of the evidence requested by Interval to substantiate my claim that the exchange with my Florida property to the Palladium resort property was not honored > The resort invoice clearly shows charges each day for the room and the Palladium Resort manager also stated to my niece and the Interval representative that they had  no contract with them. Waiting since August 23rd, when I made the initial call to Interval about the issue seems a long time to resolve the problem. This is not how a big company should be treating its long standing customers when there is a problem that requires action.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/17/2024

  On Tuesday, September 17, 2024, Interval International was able to speak with *********************** regarding the concerns mentioned on the Better Business Bureau Customer Complaint.  ********************** was able to provide a clearer understanding of how the exchange program works when booking to a mandatory all-inclusive property, where through the online booking process additional information on the resort fees are provided and where on the confirmation document can locate the resort fee advisements.  The resort fees were reviewed with Mrs. **** and the amount provided and collected by the property is accurate.  Interval International is a vacation exchange provider and does not sell, manage nor operate any resorts,the resort fees are collected by the property and are subject to change.  As a valued member, Interval International submitted a refund for the exchange fee in the sum of USD $229.00 and the guest certificate in the sum of USD $79.00. Additionally, Interval International removed booking restriction window from two of the 2023 deposited weeks.

  

  Business Response

  Date: 09/17/2024

  On Tuesday, September 17, 2024, Interval International was able to speak with ************************ regarding the concerns mentioned on the Better Business Bureau Customer Complaint.  ********************** was able to provide a clearer understanding of how the exchange program works when booking to a mandatory all-inclusive property, where through the online booking process additional information on the resort fees are provided and where on the confirmation document can locate the resort fee advisements.  The resort fees were reviewed with Mrs. **** and the amount provided and collected by the property is accurate.  Interval International is a vacation exchange provider and does not sell, manage nor operate any resorts, the resort fees are collected by the property and are subject to change.  As a valued member, Interval International submitted a refund for the exchange fee in the sum of USD $229.00 and the guest certificate in the sum of USD $79.00.  Additionally, Interval International removed booking restriction window from two of the 2023 deposited weeks.

  [

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 22, 2024 I booked a resort in ****************** that stated one of the amenities is an outdoor pool. In November in this area this would be the only activity to do. I booked it for my family so we could enjoy time swimming and relaxing in our room together. However, the pool is not actually open in November I discovered by reading reviews on trip advisor. The advertising on Interval Internationals booking website is misleading/incomplete and needs to be updated so traveller's can make an informed decision. After discovering this on August 23, 2024 I contacted Interval International and the response I received the next day stated they won't do anything about the matter. I requested a refund on money and points to then be able to book a different more suitable resort and they won't even do that for their members. I am just requesting that they update ALL OF THE INFORMAITON for all of the resorts they support. I would also still like my money and points back so we can enjoy the 4 days of vacation we have planned.

  

  Business Response

  Date: 09/10/2024

  Interval International attempted to reach Ms. ****** ***** on various occasions 8/28/2024, 8/29/2024, 8/30/2024, 9/4/2024, 9/5/2024, 9/6/2024 via telephone calls and emails to discuss the concerns as mentioned on the Better Business Bureau Consumer Complaint. Regrettably, we have not been able to contact Ms. ***** after she replied via email on 9/4/2024 that she could be reached on 9/5/2024.  Interval International is awaiting a response to email sent to Ms. ***** on 9/6/2024.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are ****** Vacation Club members. We used over 2 years of our ****** points (364) for an exchange in ******** , ***** through Interval International. When we arrived at *********** on July 19, 2024, the nightmare began. It was not as described. The pictures boasted a water view, a pool in addition to other amenities, as did our confirmation. This is false advertising as neither is available. Our room had mosquitoes, the toilet was used prior to our arrival, dust clothes were left in cabinets and there was mold around the tub. In addition, the management controlled the air conditioning, a key controlled the lights, laundry room and iron were not able to be used if management wasnt present. The lobby was not lit at night. Our view was of a filthy parking lot/ garbage dump with stray cats, and mold on the so called terrace. We were off of a highway and could hear the noise of scooters and cars racing by. The management kept passing the baton when it came to someone being held responsible. I contacted ******/ Interval International on the night of the 19th to complain, while in ********. Nothing was resolved after an hour phone call. I again called 3 times after the initial call to ask for my points to be returned or at least a years worth of points, as we had no choice, but to check out and look For other accommodations. We incurred an expense of an additional $1,400.00 in booking new accommodations. I found out that Interval Internatiomal uses Expedia to book this stay. The cost $55.00 a night. The points I used are equivalent to thousands of dollars. At no time, was anyone from ******/ internal accommodating. They were close minded and refused to compensate me. I have the names of those whom I spoke to if needed. I firmly believe, this was a scam in taking the points, booking through Expedia and not refunding my points. Im reaching out, hoping you can help in some way to resolve this issue. The first days of a dream vacation were ruined.

  

  Business Response

  Date: 08/21/2024

  Following the review of Better Business Bureau Consumer Complaint #******** submitted by *********************** regarding a refund request for $5,000.00, we would like to provide the following information:
  
  
  Interval International is unable to offer compensation or refunds for amenities, services, fees, or surcharges that our organization has not charged or collected. In this case, the unit that was selected during the online booking process specified a view to the back, it did not indicate that it was a water view unit nor that the property has a swimming pool on-site.  On the confirmation page, it does advise that the pool is not on site and that there is a fee to use.  The host unit may vary from the one indicated and does not guarantee a particular view or unit location will be provided at the destination property.  Interval International cannot compensate for services, fees, and amenities that are or may not be listed or offered by a property.  Interval International is a vacation exchange provider and does not sell, manage nor operate any properties.  Interval International consulted with the hotel regarding all the concerns mentioned about this booking and the hotel attempted to assist the guest during their stay.  Interval International submitted a full refund for the hotel exchange fee on 7/23/2024 in the sum of  USD $95.00. 

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22120067
  
  I am rejecting this response for the following reasons. I believe I am entitled to some form of compensation as we were misled by this company.  The cost though not monetary was equivalent to 2  plus years in our time share points.  Not only did we use our points for  only 1 night instead of what was suppose to be a 5 night stay in ********, the company chose to book through Expedia.  
  They used our points to in turn book through a  that does not accept points. 
  Interval also had the audacity to say the decision to credit are points was that of ***********************  Again they do not unacceptable points and was told the reservation was made using Expedia. I reiterate neither Rota Suites or  Expedia  accept points. 
  I truly believe as does my family that we are entitled to are points being credited. 
  I tried to rectify this through the company, but they were  not considerate or accomodating in any way.  On the contrary, I found the staff to be both arrogant and abrupt. They were not willing to accommodate me  even when I called twice from Sorrento, in tears. I followed up with 3 additional calls in attempt to get my points( willing to accept 1 year ( instead of the 2+ years) again they weee close minded and made no effort to compensate me or resolve this issue. 
  I previously described the conditions, i. addition to sending pictures , I am now teaching the reservation. The reservation will show the points used, the information about the pool and a picture of the view on the website. 
  Again, this company should receive some form of reprimand and a fine  as they did not act in good faith. 
  After planning for a year for a family of four, for a dream vacation the first 2 days were a nightmare, making calls to the company, searching for new accommodations (which cost us an additional $1,400.00 ) and lost vacation time.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations for a penthouse and in the confirmation email I received it specifies one bedroom with a king bed and the second bedroom with two Queen beds. We walked into the unit and both bedrooms only had one bed each. So my daughter had to sleep in the living room ****** bed. And the A/C unit failed and water woke her up a few nights. When I talked to reception about the bedroom situation they said they had nothing to do with it and it was all done by Interval/resort.com.

  

  Business Response

  Date: 08/08/2024

  Interval International spoke to ******************* on August 8, 2024. She advised us the reservation has been completed thought a different travel company, Resorts.com. No further action is needed from Interval. 

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an account previously. Now they will not stop calling my wife multiple times a week from different numbers. We have told them numerous times to remove us from their call list. The calls keep happening.

  

  Business Response

  Date: 08/08/2024

  On Thursday, August 8, 2024, Interval International spoke with Mr. *************************** to assist him with his concerns.  ****************** would not provide the required information to locate an account to be able to remove them from any solicitation from Interval International.                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2023, I purchased a membership package for $2000 through Leisure Time Passport which is related to this company. I was promised 2 bonus trips and was told that this company was like having your own "personal: travel agent and was "one stop shopping for hotels, airlines, car rentals, tours and other vacation attractions". Nothing can be further for the truth as with my first and only time trying to book a vacation in May, I was told to go online to book my airfare and rental car. I never received my 2 bonuses worth over $599 that were promised to me and my reservations send to me via email were never made as I arrived at the hotel, I ended up paying out of pocket for my stay as the hotel had no record of my reservations!This company misleads and is deceptive in their business practices. I paid for the hotel with the company in advance in the amount of $199.00. I want this company to refund my membership fee and to pay for additional charges I incurred as I will no longer be using them. I am a senior citizen who cannot afford to have money taken away from me that I need to live on.

  

  Business Response

  Date: 06/12/2024

  On Wednesday,June 12, 2024, Leisure Time Passport was able to speak with *************************************** to discuss and review the concerns mentioned on the Better Business Bureau Consumer Complaint.  Leisure Time Passport explained that we are a separate company from the company where she obtained the vacation package from.  Leisure Time Passport reviewed some of our programs to provide a better understanding of our functions.  ********************** was advised that there have been no transactions conducted under the Leisure Time Passport account and that we do not have access to payments for transactions that do not appear in the account.  Leisure Time Passport provided ********************** with the contact information to reach Grand Incentives ***************** ********, ******** USA and **************.